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The best restaurants serving British food in England
31.685 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
547 Opinions in 2 websites
This was our first visit. I reserved a 3hr slot as we were meeting family for Christmas. A family member ordered the pulled pork burger, she is not a fussy eater but what was served looked like dog food. The pulled pork had disintegrated. I tried some and the texture was not nice. Coated in a very large amount of bbq sauce. Not what you expect when you order pulled pork, you expect the nice shredded pieces of pork. This was mush. I raised this with the waitress and they said they can cook a plain one as there is a issue with there pulled pork, but the waitress said she would need to charge me for the new burger. This is the first time I've come across this. If your food is not up to standard and doesn't taste nice is is rude to charge them for something they haven't eaten. I went ahead and got charged with it as it was more important at the time to enjoy our family time and make it memorable than to be arguing with the waitress over extra charges. When the new burger was brought out the burger itself was stone cold, to the point where the cheese slice wasn't even melted so it had clearly been sitting around in the kitchen for a bit before serving it. Which I don't understand why as they were not busy there was only 1 other table dining at that time with 4 people on. My family member decided to eat it but diddnt enjoy it and left most of it. About an hour and a half into our booking the waitress comes to our table and said I've rung your bill up you can pay at the bar. Which made some of my family feel like they wanted us to leave even though I had booked the table for 3hrs. Overall decor is nice. But the food is awful. Dry cold burgers and pulled pork mushy and customer service bad, charging us for a new burger when there food is not up to standard.
537 Opinions in 2 websites
Unfortunately we had an upsetting experience,I took two friends and my daughter with her guide dog .we were shown to the pet dog area I explained the law refusing access to guide dogs in areas that the public can go to but with no avail so we left it was my daughters Birthday treat .
536 Opinions in 2 websites
had participated in a event recently there with family and friends, some of the desert that was paid for was not served. heating wasn't working. staff were very nice but they need to communicate if something is not working or not happening, and refund if you don't serve what package you sold to your customers.