The best restaurants serving Other cuisines food in West Midlands

We ordered lunch using the touch screen Jacket potato chilli and salad. Full english breakfast 2 yorkshire teas. Paid went to collect a tray to put the teas on and the trays were sopping wet and had dried food still on them took us 7 trays to find a half decent one. We had to ask for the yorkshire tea and we were begrudgingly thrown 2 bags onto the wet tray. checked out the tables 4 were disgusting not clean at all. sat down to find the people behind us had opened an unbrella that had drained water all over the floor. Pointed it out to a waitress and was tol YEH I SEEN IT THANKS. she returned after serving 3 other tables and plonked a sign in middle of puddle Did not clean it up at all. Food arrived and breakfast was swimming in grease and ther was no salad with the jacket potato. By this time we were beyond wanting food so we drank half the tea and left. No point asking for a refund as i doubt very much if it would have eben sunk in. totaly filthy unhygenic cafe.

Utterly disappointing. The service was almost none existent, server was not in the slightest but personable, not a smile…nothing. We were seated by the cloakroom which wasn’t easy to find except for those sat next to it because we spent the whole time asking ‘are you looking find the toilet?’ to people wandering aimlessly. Menu is very limited. We found out one of the starters we ordered wasn’t available 20 minutes after ordering. No apology. Camembert had to be returned as it wasn’t cooked. No apology. Mains arrived 1h15m later. No apology. The two stars are solely for the food. Bill arrived, apology given. We always leave a tip but didn’t on this occasion. Will not be returning.

Nice coffee shop, had a drink there with friend, pleasant surroundings, only downside was card payment only…it should be an option and if people wish to pay by cash, then they should be able to

I wish I could rate it zero. 5 staff and no service that was of any use. Over 10 minutes waiting and still didn’t get to give my order. Gave up as they were faffing about and there was nobody working at serving coffee. I will not be stopping there again. I don’t mind waiting for coffee to be made, but this was beyond a joke. I will get a drink elsewhere. If at the services I suggest using McDonald’s

waste of a long time waiting the food was awful the service poor and the staff definitely are not happy in this situation I wouldn’t recommend this place to anyone at all spend your money somewhere warm and welcoming

The Cafe is freezing cold. The coffee machines require replacing and are frequently out of order and subject to repair which then fails the following day. The cafe regularly runs out of cups, napkins and other items. It is utterly ridiculous to this that this cafe is part of a national supermarket.

Two people making coffee, two other members of staff drifting around trying to look busy but doing very little. 8 people in front of me ordering coffee and toasted sandwiches. I just need to pay for two bottles of coke and a bag of crisps, unfortunately I was made to wait forever to pay, as I say two other members of staff drifting around trying to look busy did nothing to help. If they were a bit more observant they would have noticed me and the guy in front with the same things… NOT A CHANCE We usually sit inside at Costa in Next but as the weather was glorious we thought we would sit outside Nero. Sorry it’s back to Costa next time.

Walked in and ordered a drink...no issues. Asked for a portion of sausage roll...which was on display in the counter next to the bar....but under cling film...to be told "Sorry Kitchen is closed" 😂 Wasn't asking for a meal, just to reach under the cling film and get a piece of sausage roll, which might I add, was.....£4.50! Bizarre customer service! Then the staff stood there having a beer! Never right this place! Give a man his sausage roll and stop using cling film as a magical force field that cannot be penetrated after 10pm!! 1st and last time at BOD trentham!

I brought a maple hazelnut latte and a cheese and ham toastie to eat in once I found a clean table, my drink sat on the tray going cold it was just at warm enough to drink otherwise I would of took it back but normally it’s really hot while they finished cooking my toastie then just put it on the tray and walked off no moving tray to me or a thank you usually they say I’ll bring toastie over but I haven’t been for a while There is a handful of people in here two of the staff girls are sat chatting while food was on the floor all around them there’s about 15 tables with dirty pots on them waiting to be cleared another staff member sat chatting on her phone the toilets are dirty. No customers waiting to be served don’t get why they are not clearing tables I had to wipe my table with my napkin before I could sit down. I can understand they may have been busy but no one in now waiting to be served but don’t think I’ll come again it’s gone down hill

And so a lovely cafe that welcomes families with children on a very hot day. The staff were superb. They were welcoming and friendly. Value was outstanding. Should we visit again we will certainly go to this lovely family-friendly cafe. Thank you for making us feel welcome after our awful experience at the place nearby. We are very grateful.

We came for a family dinner as we were staying in the hotel. Drinks took a long time to come. The food took forever! We waited about 50/60 minutes. The kids were starving. Burgers were black and burnt to a crisp as were the buns, a long piece of thread was found in my husband’s burger. They were inedible. We complained and waited for more burgers to come which took so long we gave up and said not to bother. We didn’t want to eat anything after seeing the state of the food. Chips were ok. Waiting staff were pleasant and apologetic. They removed the food from the bill. I would never eat here again - the chef should not be in this job.

Reasonable cup of coffee. Had a piece of cake which was tasty. Service was quite quick. Staff friendly. Is usually quieter mid-week.

Absolutely filthy. The whole place needs a good clean. The floor was covered in crumbs the windows smeared and the toilets were disgusting. Our drinks were served in dirty glasses that had hair and fluff on the rims. I asked for a refund which was given but no apology was. The cake also tasted stale.

Mass produce food but the coffee is ok staff friendly but the toilets stinks and the seats broken in the lady’s . Not clean