Tesco in Telford and Wrekin

The cafe pen Road Tesco. Is One to Avoid! Staff NEVER Smile! Rude towards OAP Age Concern group. Avoid like the plague. Although fish n chips are fabulous. Cups are not that clean. The most disappointing is the staff who are NOT friendly or smile.

What you would expect from a supermarket. Cafe serves really good food and good prices.

Ben the security gaud, very helpfull, and staff very attentive.. 4.9 stars 🌟, as my local tesco

AITA? I was just in Tescos trying to buy myself a meal deal which included a monster. The woman at the self service refused me service although i had my id as a friend of mine who was not a part of this transaction in any way was stood next to me. He however did not have his id because of this she refused ME service, bear in mind he and i both are obviously over 16, my friend was also eating a 20 piece box of McDonald's nuggets so its obvious the meal deal wasn't for him. After she refused my service i went to get another meal deal again with a monster, this time i was going to staffed tills to buy it which i am allowed to do as i have my id this time without my friend but the same woman stoped me on my way and refused to even look at my id insisting i was buying the monster for my friend who wasn't even there at the time. I offered to drink the whole drink infront of her and put it in the bin but still she and now all the others on self checkout refused which is confusing as i am allowed the drink, the only reason i was refused is because they kept saying i was buying it to give to my friend, which is impossible if i drink infront of it. Very disappointed, had to walk to one stop instead where they actually serve you once you provide your id

My mum is 50 and they refused to serve her alcohol and were really rude about it

Burnt sausage, cold bacon, mushroom Rubery, beans cold, hash browns under cooked , toast burnt and the egg yolk was not runny, coffee very good

What a joke. 1 till open there is 6 or 7 people in a line with trolleys. Why do they not open other tills. All the self self-service trolley tills are shut. What an absolute joke. Don't come if you are in a rush

New click and collect service poor. Very few staff, staffing it. The wait until everything is in your car and sign mean staff are stood around waiting before they can help next person, which must be frustrating for them. Arrived at start of slot. Was end of slot before served. Slots are an hour! The parking system for it is a nightmare. If you wait opposite for a bay others arriving muscle in. People arriving after me and parking in normal parking opposite served before me. Inefficient and frustrating system. The van sysyem before was amazing. One member of staff and efficient. Management of store need to review new system which is already broken a month or so in and sort it. Complaint gone in to Tesco.

No disabled access to upper floor because lift is being 'upgraded'. So a third of the shop is inaccessible. A member of staff started shouting at me as I was reading the escalator requirements. Loudly in front of people I was told that my electric wheelchair was unsuitable because the brakes might fail and I could roll backwards and I might hurt people. I tried explaining that if the power fails the brakes lock tight; this is because the world is full of slopes. Also asked if there was an alternative lift. No alternatives offered. Left store feeling insulted and embarrassed, a little bit of discretion would have changed my experience. Will not shop at Tesco again.

The new click and collect system is a massive fail. Wait time is about 20 minutes. Not the staffs fault either. Should have stayed with the old system of keeping it in the van.

Absolute joke! Did a click and collect order for between 11am-12am. 45 minutes it took them to bring out my shopping…45 minutes!!!! Someone who arrived 20 minutes AFTER me, had their shopping given to them first, when I questioned this with the staff member she just said “you’re the top of the queue”, so why wasn’t my shopping brought out before then? When my shopping eventually arrived, they had forgot one of the baskets so the worker had to go back into the shop to get it. All whilst my 7 month old was screaming in the car because she was as frustrated as I was. When asking the staff how long it was going to be, it was like they couldn’t string a sentence together. I kept getting told you’re next, we have to serve these people first…yes I understand that but not when they arrive AFTER me. There was no sense of urgency from them, practically crawling to and from the shop to get peoples shopping. Only two people working on the click and collect service on a busy Saturday seems absolutely ridiculous to me. If you can’t handle the service you provide, don’t let so many people book collections for that time slot and you would save yourself a lot of hassle and angry customers.

5 stars, even the squirrel I saw running down the isles thinks so. Think he’s seen The ending of fantastic mr fox and thought he’d give it a try and therefore thought tesco wellington was the best place to do it.

Tried the new click and collection point. One word Disaster. Waited over 25 minutes to get into a slot. It then said I was number 3 in the queue. I don't know who's brilliant idea this was but news is it's not working. Lots of annoyed angry customers. Good luck with Christmas

Self service checkout girl wanted to ID me for some alcohol that I was buying, showed my ID which was fine of course and yet was still declined because someone I had been seen in the shop with previously happened to be there at the same time and because they didn’t have their ID, even though I was not with them, she refused to serve me. She then continued to mutter under her breath to a colleague that she’d seen us together before and there was no way we would be served. An absolute joke. Are two people who know each other not allowed to shop separately anymore? Had to walk back and pick up the shopping again and buy it.

i was buying gifts today here for an 18th twin birthday party being a bottle each of spirits with a box each for these bottles, the lady asked for my id which was expected but was annoying having to be asked to see my receipt to unlock the bottles after staring me down scanning and paying for everything at the self checkout, left feeling very disappointed and accused - true story, karen

Good for doing small shop groceries

Where have all the manned tills gone?

Been a loyal customer here for years. Unfortunately over the last few months the way I've been treated is unacceptable. 12 weeks = 12 shops. 7 random stops followed up with 2 complet trolley rescan. Management don't care as its random, NO it's targeted . NOT going here again Good bye tesco Telford

It's just a typical tesco store's. Can get busy getting on and off the car park at peak times. Has a gregg located inside and a key cutting shop.

Big clothes department upstairs With No changing room Very poor. So a trip into the toilet in the cafe .

Tesco staff left my 3 year old in tears! He wanted to spend his birthday money on a black panther doll, we went round all the toy shops we could find in and around Telford looking for one but it was always out of stock. When we found one in Tesco's he was so so happy and couldn't stop looking at it with joy whilst we did the rest of our shop. When we got to the till it would not scan, the staff didn't try and think of a solution, they just said that we weren't allowed to buy it. I explained how important it was to him, how much he wanted it, but the staff refused to try and come up with a solution. As we left without the toy he was in floods of tears. I went back into the store to try and find a solution with the duty manager, she was cold hearted and uncaring, and again would not let us purchase the toy. Why put a toy out on the shelves, then cruelly rip it away from a child? Tesco's you should be ashamed of yourselves!!

Unreal! YOU CAN NOT PURCHASE Contraceptives they are locked behind the pharmacy that isnt open and doesnt have an opening time for Saturday. SCUM.

I went to shopping home bargains with my 7 years old daughter. Home bargains closed 8 pm . My daughter refuses to go home so we went to Tesco, after finishing off my shopping.we were trapped into home bargains car park .all doors were locked and there was no way out.while trying for solution I realised my phone was not with me . For the last resolution I approached Tesco staff they called their manager Allan who was extremely helpful resourceful and attentive.he was really a life saviour, otherwise we were stuck there without any assistance so I appreciate the Allen empathetic attitude towards us in this horrifying time.

It all started when we came to take the order. We ordered a large breakfast standard breakfast. This was at 12:15 today. First of all the lovely lady on the till got the price wrong so she tried to amend it and crashed. Then the manager was called he came in. He fixed it three goes at taking payment. We finally got there five minutes and the food arrived sausages that couldn’t be eaten. Bacon that was dry. Tasteless looked like it had been under the heat for two hours or more part of the food was missing toast And tomatoes I informed the manager that I was missing things no apology came out with a small bowl of tin tomatoes one between two disgraceful not even an apology. I eat Shrewsbury’s restaurant regular and never have this problem. The food is always hot warm and brilliant. Telford overcooked no customer service. I will never visit this premises again and pay good money for reheated crap.

Saikou Security guard great guy, friendly , polite and very helpful ! What a security guard should be ! Tesco should recognise him

Very misleading hours why? The clothes section open until like 9-10pm!

Come here for my weekly shopping, I’ll be honest. It seems a rather Improvement of cleanliness of the toilets and aisles, I ask the lady her name was Nikita. She is polite friendly woman and seems to love her job she told me she only worked here past 2 weeks. I couldn’t believe it. Brilliant choice of foods, the latest deals. The clothing upstairs and home aisles. All the staff are welcoming especially Julie and Lisa on customer service who has the time for everyone. I will keep shopping here.

Good selection of products, ok prices, lots of parking. Quite busy at times.

As good a supermarket as we have been in large and an extensive range

You don't need a review of Tesco. However, stock levels can be low at the weekend. Cheaper own brand products are being replaced by more expensive named brands. Fresh produce is acceptable, but sometimes it has short use by dates

20 mins to serve 5 people with coffee and take food orders not good enough. Can see why it is quiet in the cafe.

Ideal super market to shop Good cafe fair choice of food and well cooked All staff are ready to help and advise if necessary

We found some fantastic deals . Over Christmas . Today could not find Mackrell Pate, Or kipper Pate it's delicious. You will want too try on toast.. You will never believe how good it is.

Great supermarket, well stocked

Great not too busy today got what I wanted.

Great place same lines as a big Tescos

Great store with very friendly staff. Lost one store because escalator to first floor hasn't worked for a while so you can't take your trolley with you. Needs to be fixed.

BEWARE of using the EV chargers when the store is closed - 'parking' (even though using EV chargers isn't really parking...) is limited to 15 minutes, with a £40 charge for overstaying. No help whatsoever from Tesco customer service. Lovely way to treat customers (in my case now an ex-customer) who are paying for a service.

Good products, service and parking.

I was up visiting my mum as she was in hospital, I decided to take advantage of using the car charger point before shops open as I needed to get as much charge as I possibly could before I went home back to Kent I eventually had a fine come through as I over stayed, after appealing I found out that you can only park for 15 minutes before shops open, how ridiculous is that, so for charging my car I had to pay an extra £40, as you can imagine I am totally annoyed.

It was better than OK for the purposes of my visit today.

Large store with plenty of choice. Friendly customer service and was clean, tidy and well stocked. Was a nightmare getting in and out of the retail park itself. Def. need your wits about you!

Self service checkout girl wanted to ID me for my shopping, showed my ID and yet was still declined because someone I was with didn't have ID for MY shopping. The rather than discuss this she then ran off off the shop floor so I couldn't get her name. Absolute terrible customer service. Literally had to walk back and pick up the item again and buy it, just wasting my time. The staff just need to do better

It's just a bog standard small Tesco store.

Open back up the changing rooms what’s the point in having a clothes section with no trying facilities.

This is our local Tesco Extra and I’d rather shop here than any other supermarket. 5 ⭐️⭐️⭐️⭐️⭐️

Often shop at this store, the staff are always helpful and friendly. The cafe staff are particularly good. I have always had good customer service there.

Decent shop, well stocked. Staff are useful and friendly and the aisles are kept clean

It's not very good if your trolley just stopped by the doors because of the anti theft wheel. It happened to me last week. It's a hazard. I did report it.

Disappointed by the lack of plant based lunch options I'm the meal deal. Only 1 Hoisin wrap available.

Not the warmest welcome, though the staff were friendly and helpful. It's cool that they have a Holland and Barrett and Greggs on site.

I went in to look at laptops as they used to sell them upstairs. However, they no longer do. Tesco has two floors, the top accessed by an escalator, upstairs you'll find a nice cafe. Mens womens and children's clothing. At the back, you'll find kitchenware, etc. Downstairs there is fresh, frozen, and tinned food. As you go in, go right for Tesco Mobile and Greggs! Also, a pharmacy at the back. In the middle is a Holland and Barrett. Wines and spirits are far left. Helpful staff and not much of a queue.

Very big but some things a hard to locate

Very useless staff. No one tries to help. They just stay where they are busy. Not willing to help.

Big super market where you can buy almost everything at a reasonable price.

Telephoned to try and find out if they had charging points for EVs. Two minutes on the phone line and the optoion I got to hung up.Another three minutes on the line and still unable to speak to a customer service rep and no pertinent options and there are at least 9. What a waste of my time, even if they had a chrging point I'd go out of my way not to use it!!! If I could give a lower rating I would.

Efficient shop for groceries and more, clothing section has a wide variety.

Always difficult visiting a strange store

Largest supermarket of this area. Most of the things including food, groceries, clothes, cosmetics, medicines and vehicle’s related products other than spare parts available here. Separate shops for mobile and electronic items. Restaurant is in upstairs. Toilet facilities available with diaper changing table.

I always find what i am looking for even late at night after my shift

Free Parking, lots of it, there is now a Greggs inside the store, there is a large clothes selection upstairs. You can walk to home bargains, Macdonalds, Costa, subway and other shops from this store. Getting out of the retail park can take a long time at peak times.

Did my daughter's weekly shop for her. Couldn't find a couple of items and members of staff I asked were extremely helpful.

Good choice of produce. Also sells clothes and some homeware. Holland and Barrett, greggs and pharmacy in store. Only thing you need to be careful of is use by dates.... as with many asda stores they are often quite short. Getting on and off the car park at peak times can also be annoying as it gets very congested due to the retail park and only having one entrance/exit.

Why is the diesel price at this store £154.9? Asda, sainsbury and morrisons Shrewsbury are selling the same diesel for £145.5!! Also Petrol is a lot cheaper!!

We always shop at tesco. We like the scan as you shop facility.

Not too bad but lack of choice & empty shelves do not help the experience.

Convenient location with enough parking space.

I shop here but very disappointed today purchased 10.3.24 2 fillet steaks I dated 16.3.23 The other dated 10.3.23 I want a better date had to freeze and didn't want to Didn't notice thought both had good dates

Well stocked store that caters to most of the daily needs...also helpful is the fact that others stores like home bargain & home base are at walking distance

Nothing bad about the place, ignore all the Karen's and bored old men moaning on here lol.... #getaliiiife

Only 3 star as too much missing stock, but the store is good for price and choice .

The people that work thier are so rude and don't deserve thier jobs especially the coco the clown on the self service checkouts middle aged grumpy women

Large store with lots of free parking, the only negative is the road to access the store is nearly always busy due to having to drive through a busy retail park to access it

When trying to get some shopping tonight I left my tesco club card at home by accident and I wanted to get a few bits and bobs for Christmas from here and I had a picture of my club card number in which I ask multiple staff if I can use it without the scanning bar code and got told no it can't be used so after asking endless staff I decided to delete all of my apps of my phone that I needed just to get the bloody tesco club card because it dose you a better deal. then having to try and find it one of the staff members call one of the managers in which he let me know that I can infact use just the number on my card in this instance so we ended up leaving are shop here tonight due to all the confusion and being a very busy time of year it just wasn't worth it I suggest that all staff should get up there game abit and tell customers a correct answers something so silly can course such stress... head ace and no shopping ( the staff member I think it was the manager he was very helpful and he did offer to come bk if I was to shop and sort it out for me so thank you to him )

A very good tesco extra they always have what I need

Situated in an awkward part of the retail park. Staff other than a few are very rude especially when they're unloading their trolley's to stock the shelves. Prices are not a touch on Aldi and Lidl, you have to be very careful what you're buying.

Store is fine,just the location is a problem..situated at the far end of retail park..difficult to get to particularly at weekends..blocked due to McDonalds and access to other stores.

As a local shop Tesco is ok. But as with all my Tesco reviews i will repeat that their pricing structure is not a patch on Lidl and Aldi both of who offer far better prices which is why i no longer shop at Tesco exclusively. The other dissapointing thing about Tesco is their reduced rewards offered via the clubcard scheme. Tesco need to work better, harder and cheaper to win back my custom!

Girl called Katelyn was so rude to me and my family! Her customer service skills are a 1/10 asked her for help on the self service machine and oh it looks could kill I’d be dead! She definitely doesn’t the fact that she hates her life and Job! I’m old enough to be her mother but she treated me as if I was her younger sibling! I’m absolutely devastated with the way I was treated whilst doing my weekly shop! Never coming back again would rather shop at Asda #every little helps unlike Tesco. Never again daughters crying and never wants to go to Tesco again. Cheers Katelyn every day is a new day.

This place is very local to me, and I need to visit the pharmacy several times each week for my partner, otherwise I'd have stopped going here ages ago. Shelves often empty for no apparent reason. E.g been in 3 times this week for own brand sweets-shelves been empty since saturday afternoon. Filling station often has no diesel. Atm at petrol station been out of service for about a year, meaning for cash it's necessary to try go past mcD's queue. Just convinced myself, not going back cos it's just too annoying.

Large supermarket with varieties of daily groceries that met your need. Customer toilets are available, just in case.

Good store on two floors with everything you could want for a weekly shop. Good produce and prices.

I'm wondering how can I try things on for myself if the changing room is not open? Service not good for the people ((((

Great selection and very good opening times. Great go to for early shopping or late on Sunday.

Hi... this is a great store, although they do appear to be having stock issues at the moment... I've got to mention Philli who works on the checkouts... makes the whole experience of packing and paying a much more enjoyable one. A great ambassador for Tesco

Shop it's self is fine. Route out, always busy and stupid speed bumps.

I have shopping delivered and I go to store I can get most items I need

Only 4 manned tills on a Friday evening - same last week if I recall :-(

Food was horrible and they didnt specify what seasoning was on the fries the burger was bad

Good store however at busy times traffic flow is very slow to get in and out of this location.

Always some great deals to be bought, usually go here due to Tesco being closest to me.

3 hours free parking for customers. Large and always be a one-stop weekly visit. Retail park is always busy during weekends and Sundays so queuing up at the aroundabout outside the retail park is necessary. So I choose to visit afterwork in weekdays but means many products are sold out.

Standard tesco. Till staff was very friendly.

We have always had a good experience At , Tesco's. I preferred the old style Tesco's . When Tesco's first beginning.

Sundays very busy, need a quieter day

Had everything I wanted plus staff very helpful and pleasent

Poor layout and untidy. Needs a refurbishment

They have recently introduced pretty severe speed bumps at the retail park here which are going to wreck people's cars. I won't be shopping here again until they are reduced or removed.

Ahh my new local, with a huge clothes section located upstairs and fantastic friendly staff ready to help where needed.

As you would expect with this size store