Cafe Britiano in Telford and Wrekin

Would give us butter for the toast and wanted to charge 20p. Said we only paid for 1 tea and we paid for two. It was cold. When I complained the owner was rude and told me to go.. never set foot in the place !

1 slice of the thinnest piece of bacon on a £4 sandwich. Another customer asked for extra butter and was told he had to pay.

Disgusting service!!! My wife bought a drink and wanted hot water to feed our 4 month old. The person working there refused, saying that she couldn't bring our own meal into the cafe. It was literally for the baby's milk. Then they started laughing at her for complaining. When we complained to the customer service desk, they told us that they get a lot of complaints for that place.

Avoid this place. The staff and owner are extremely rude, and the food is below average in quality. It's a very basic, no-frills establishment. What’s even worse we witnessed their refusal to provide hot water to a mother who needed to warm her baby’s milk, despite the fact that she had ordered food there. This level of service is unacceptable and disappointing.

A no frills cafe, decent food, good service, and quiet environment. This is the third time I have been here and ill come back again soon

No frills cafe. Prices reflect the quality really! Jacket potato well overdone, toast was basically bread but coffee was decent.

The food was stale and the milkshake was so sour

I went to Telford Shopping Centre today and haven’t been for years. After already having the morning out I was starving when I got there. I headed past the popular branded eating establishments, one because the queues were huge and secondly because I’m bored of knowing exactly what I’m going to be eating. I stumbled upon this place and yes it was also busy but asked the pleasant young girl serving if there was a table for one before I bought my food. I ordered a BBQ Chicken panini and a drink. Service was swift, tables clean, staff lovely, place full to busting and the food was really nice. I got back home and googled this place and saw all the awful reviews on here !! I have no idea why ??? I’m definitely coming back to Telford shopping centre and certainly coming back here for food.

Nice food and staff are nice will come back to eat

Lovely helpful staff, nice food 👌

Ordered 2 chocolate milkshakes with our food, the waitress read the order back to me to confirm, but I didn't hear the milkshakes, so I asked her if she said 2 large chocolate milkshakes and she said yes, when she bought them to the table, they were strawberry, I said we ordered chocolate not strawberry she was very rude, said she asked me twice, she then bought the food over and snapped at us saying don't you want them milkshakes I said no, I don't like strawberry, I wanted chocolate like I ordered, she took them away and eventually bought us 2 chocolate milkshakes which actually tasted like dishwater, no flavour to them, no ice cream in them either, just tasted watered down, The food was OK, but I'd definitely avoid this place, the service is awful

Very slow and poor service. Ordered a bottle of coke and a milkshake for £6.50 - bottle of coke was almost the same cost of the milkshake somehow... They put the ice cream and milk in a blender and then forgot about it. 10minutes later they asked what we are waiting for and then poured the drink into a cup. The stand of used plates and mugs were not taken into the back to be washed, under the dirty plates were two random flip flops, random cable sticking of the ceiling, half used / finished tins of beans left out on the counter. Appreciate the food might be slightly cheaper than other cafes round town centre but for the sake of a couple extra £££ I'd be trying elsewhere.

The food was absolutely disgusting. The Oreo milkshake tasted like the milk was expired and just tasted off in general. I bought a toastie which has more onion than cheese and the panini was cold. Dont get me wrong, the service was good and the pricing too but the food needs improvement.

Workers are very rude, no manners - in particular a young lady called Daniella according to the name badge was speaking to me very rudely and other customers too, ruined my experience

Food ok, but the owner very rude, and staff not much better.

Worst bacon sandwich I’ve ever had. Thinnest 2 strips of bacon I’ve ever seen.. It was transparent! Asked for it on toast and although we could see it being put in the toaster it was still pretty much bread when we received it. Also asked for toast for the little 1 that turned up with cheese on it. £17.67 for 2 bacon sandwich’s, 1 toast, 2 teas and a ribena. I won’t be recommending!

good food and fast service, peaceful atmosphere

Food was. cold severed on cold plate coffee undrinkable my advise didn't go thier

I love this restaurant I go every week. Never ever been disappointed Really is value for money Staff fantastic Lovley atmosphere So shop till you drop then go and put your feet with a great meal

Food done in microwave Had a jacket potato, literally burned the skin off the roof of my mouth, gutted, manager no manners and rude to customers, food okay tasting , waste of money and time

Best jacket potato ever, so much filling, priced at £4.99 at first when ordering I though it was expensive but when delivered to table I could see why. Fabulous food and pleasant staff. Keep up the good work! Excellent value for money and a nice experience.

Visited this establishment today, very much. Thanks ladies.pleasant experience indeed. Friendly stass, the food was lovely and it's nice to not have fancy names for items off the menu. Will visit again, highly recomended.

£3.99 Bacon sandwich was very disappointing and nothing like the picture on the board (stacked with bacon). What I received was a few strips of the thinest and narrowest bacon you have ever seen. Such a shame as everything else in the Cafe was very good. Even Costa is cheaper and better value than this.

Service was faultless, however the bacon sandwich was nowhere near as pictured, you will receive a few thin strips on anemic toast. Go elsewhere for much better value.

Very lovely cafe 😊 lovely staff, great food and great prices would go there again. Really recommend

Had a screaming child and asked them to walm a babies milk and flat out refused don’t deserve anyone’s business go elsewhere!!

2 bacon sandwiches cooked to order & served promptly with 2 drinks. Good service, clean environment& pleasant staff. Will return.

Not to great All sandwiches/ toasties/ baguette 🥖 are taken from the display cabinet and not made fresh if you order them and sit down which we thought they do. They just take from the display cabinet and warm them up. So your food could have been sitting there the whole day for example as our bread was dry and had no butter on at all and was pretty dismally as sandwiches go. The display food that u can see as u walk past should be take away only and if u seat down they should make from fresh. The only positive was the lady was friendly but that's the only positive. Wouldn't recommend not even for a quick bite.

AVOID THIS PLACE Coffee was terrible poor service. Had what was ment to bacon roll. Worst ever not sure was even bacon. Asked for no sauce but got brown sauce. Just terrible service.

Drop in here often for a bite to eat,nice clean place,clean tables when tables come empty, not bad food/ drinks,prices reasonable good service, recomended

Very nice place very nice food at half price compared with other cafes in town

Great place nice people and good affordable food freshly made. Rod

This place always cooks fresh food and at a reasonable price and Ali the owner will cater for your every need.......also it has just had a new make over too looks very nice

I work in the centre where this cafe is located, I can not fault the food or service, nothing is too much trouble for the staff. They even make foods for me that aren’t advertised, I go there probably 4/5 times a week now. Great value for money, fab staff and lovely food.

What a complete waste of money Food was disgusting not edible at all Firstly the wrong order came out then What I ordered came and it wasn’t even fit to serve my dog.. I ordered jacket potato and chicken tikka topping.. OMG disgusting My daughter had cheese toastie and that was awful even the coffee was disgusting NEVER AGAIN WILL I GO TO THIS CAFE AGAIN

Visited today on my own for a quick bite and drink. Never visited before. The food I had and the half cup of cappuccino I had were lovely, BUT! I had been there probably perhaps 20 minutes, I wasn’t timing myself. I had had to wait until a table was available because a couple after me had taken the only table available while the other queued and as I was alone there was no one to save a table for me. Half way through my drink I was told I had been there half an hour and they wanted the table for others! I have never been so embarrassed, mortified and humiliated in my entire life. I responded by saying it hadn’t been half an hour, my drink was still hot and also a couple sitting in front of me had been there longer than me! The person who approached me did not respond to this but only said that I had been there half an hour. I didn’t realise there was a time limit on how long a person sit there to eat their food and drink their drink. I left and was on the verge of tears. I can’t believe this happened. I thought I had discovered a little gem for a light lunch, rather than going to the chains like Costa but will never go again and will not be recommending. You should be ashamed.

Friendly clean and reasonably priced. Try the milkshakes they are really nice

Visited today with my 2 daughters not very welcoming staff who could hardly be bothered to serve us ! We were asked 3 times what we had ordered ! Not too difficult 1 cheese and onion toastie and 2 paninis ! The food was not served to us together and was very poor my toastie was more onion than cheese ! We all took a couple of bites and walked out and went to McDonald’s !

A lovely coffee and very friendly atmosphere

Basic but good food. Their jacket potatoes are lovely and staff are very pleasant and helpful.

A toasted teacake and a cup of tea What's not to like all for £2.50

Cafe Britiana, probably best value for money cafe in telford centre,maybe not the prettiest, but as long as its clean which it is, and very helpful and friendly

Reasonably priced independent coffee shop with excellent Chocolate Chip muffins 👍. Seating can be a bit tight with limited space but comfortable.

I was waiting for a SIMPLE baguette. Everyone after me has had their food and we were still waiting for two baguettes. ABSOLUTELY FUMING. RAGGING. Pathetic service. DONT RECOMEND. two stars was me being very kind.

Good clean environment, with a warm and Friendly Welcome. Reasonable priced, and not too long a wait.

Bit to expensive esp if u got kids

horrible coffe cold bacon roll could do with better lighting staff not thebest needs to get their act right..

There are nicer places for coffee x

Amazing service so warm and friendly good value for money

Small café in Telford town centre, good value and clean. Staff are friendly and there's a reasonable choice of food. Drinks are non alcoholic and all seating is inside. Good choice for a quick snack or not elaborate meal.

Don't know where it is never been there.

Cross contamination veggie and meat very disrespectful of customers wishes and food polices

Nice independent Caffe used to be a cheap place to get coffee but now more expensive than subway.

Great hospital cafe great food for reasonable prices

Good food, will make up sandwiches if you don't was prepacked. Staff always helpful. Clean and tidy.

All the staff are nice value for money