The best restaurants serving Other cuisines food in West Midlands

Never ever go to this Costa, it is beyond appalling; it is so disgusting, I'm struggling to put into words, my experience today. My husband and I popped along with my wheelchair-bound 91-year-old mother, for a little light lunch. We arrived at around 1:30 pm on Sunday 23rd of March 2025, to find the place surprisingly quiet. Given that it was a Sunday lunchtime, I would have expected the place to be alive with families and couples. We had in fact tried to find a table at the Lutterworth Costa, but it was so full, with no sitting room, we came along to this branch, hoping they would be able to squeeze us in. There were 3 members of staff on duty (2 young ladies and a young man), and only about 6 or 7 occupied tables, including us. We ordered 3 drinks and 2 toasted sandwiches and a toasted croissant. The food came quickly enough and was pleasant. After my mother had eaten half of her sandwich, she indicated she needed to go to the lavatory, and as she is in a wheelchair, I have to help her out with these things. We got up, and as I was heading towards the lavatories, the young man on duty, jumped ahead of us and said sheepishly, "I just need to check if they are clean". As it was so quiet, and there were 3 members of staff on duty, I was a bit surprised that this needed checking on first, but I just assumed he was being super-diligent. He turned back to us looking embarrassed, and I said "is it dirty?", to which he responded "yes" and then "lucky me". He walked to a nearby cupboard, collected a dustpan and brush, went ahead of us again, spent literally 10 seconds sweeping something from the floor, and then moved back to allow us to access. I pushed my mother's wheelchair in to, what can only be described as, the most disgusting public lavatory I've seen, in my 60 years of living. It sounds like it must be exaggerating doesn't it (so dramatic!) - but not only were the scraps of paper all over the floor, so much worse than that, there was urine everywhere. I don't just mean a little drop or two on the seat where somebody had not been careful, I mean the floor was literally swimming in urine, the toilet seat was covered in urine, the lavatory bowl had urine in it with no toilet paper, it was quite literally, like somebody had embarked on a highly successful 'dirty protest'. Now, as if this was not enough, the fact that this young man had seen the appalling mess, he clearly must've known what it was like, which is why he jumped ahead of me to "check", but then to think that it was acceptable for me to not only to walk into that disgusting room, but allow my 91-year-old disabled mother to sit on a toilet seat covered in urine, almost left me speechless with outrage. How dare you treat your paying customers with such disrespect, moreover, how dare you treat any other human being with such disrespect? It is unforgivable. There is no world in which I would allow anybody to be subjected to such a monstrous, nauseating experience, and the management at this specific Costa, should be either, immediately dismissed, or sent away on a course, to teach them the fundamental rights of human beings, and particularly how that relates in a hospitality setting. Surely, it is simple? Would you sit on a toilet covered in urine, while your feet sat in puddles of urine? Would you allow your 91-year-old disabled mother, or grandmother, to sit her behind on a urine covered toilet seat, while the wheels of her wheelchair wallowed in urine? You were not busy. When you opened up that morning, either, nobody bothered to look at the lavatories (not acceptable), or worse, looked at the lavatories, and could not be bothered to do anything about them (disgraceful). I would like to be charitable and think you just hadn't been aware of it, but you absolutely had, and had CHOSEN not to remedy this... otherwise, why did the young man jump in front of me, to ostensibly "check" the lavatories? We could not even use an alternative lavatory, because the only other available facilities had a huge hole in the door, and you could see right through to the toilet itself; making it "out of use". How can you think this is acceptable? I will be telling everybody I know, to avoid this abysmal excuse for a Costa, like the plague - lest they literally, catch some ungodly disease. Not only that, but why should ANYBODY come to visit you, when you, clearly, care nothing for your customers comfort, dignity and well-being? I don't imagine anything will be done about this, because your management cares nothing for the appalling experiences you subject your customers to; looking through your reviews, the disgusting state of your lavatories has been mentioned more than once, so you clearly read our comments and cheerfully ignore them; nobody takes it seriously, nobody remedies it, and there is nobody in 'management' who understands or cares one iota, about your guests' comfort. So I say again, why would anybody visit you, when there are so many other Costas, that do a great job? Rugby has a few Costas if I recall correctly, doesn't it? This place should be closed down, and the staff should find jobs elsewhere, not in hospitality! This is not a complex subject, even in the grottiest motorway service station, there's a piece of A4 paper stuck to the wall with times and 'checked' signatures... this is not beyond the wit of anybody with an IQ >50, so why can't you do this, bare minimum? I will not leave it here, I will contact your CEO and upper management, somebody needs to address this, otherwise you will absolutely have close, because customers are simply not going accept these abysmal standards, ad infinitum. Shame on you all, what an utterly disgraceful job you're doing. Next time you go and see a loved one, particularly a frail, elderly one, ask yourself if you would be perfectly happy for them to have to sit in somebody else's urine.

Una pequeña joya, escondida a plena vista, solo descubrió este lugar el mes pasado, he conducido más allá de la carretera durante años y no sabía que estaba allí. La comida es excelente, el personal es amable y eficiente, los precios son razonables. Tan feliz que lo encontré.

Had a Sunday Roast dinner with a friend. Went for the Lamb Shank which was fabulous. I have a very healthy appetite but was completely stuffed after what was a delicious meal. Would definitely go again for the sheer quality of the food and friendly and helpful staff.

Great food service was excellent hidden little gem in the centre of Hanley will definitely be paying another visit very soon

Gran y espacioso lugar con una bonita decoración y grandes ventanales que dejan entrar el sol. Muy buenas bebidas y pasteles, así como diferentes pasteles. Muy recomendable y el personal es fabuloso 👌

Went into Costa Coffee 5th December 12 ish for a tea and pastry 2 staff 2 men waiting for food I waited approximately 10 minutes when another lady came in and ignoring me the young server immediately went to take her order I said I had been waiting and was first to be served she asked what I wanted in between pulling smirking faces with the other staff member directed at me, I then told her not to bother and walked out. The attitude of the staff was extremely rude and I would not recommend this establishment. The staff really need an urgent course in customer service.

Appalling £6+ for two cups of milky hot water. I requested two regular americanos with ONE hot milk on the side. I received two huge mugs of hot, milky water but was far too short of time to request a refund. Even a brief request about my order was met by two faces with blank stares. A never to be repeated experience.

This is a quirky and interesting little place in a lovely spot by the canal but falls short beyond that. We only ordered coffee and tea due to poor service and quality of the drinks. The drinks were not hot. Tea was served already stewed and luke warm from a machine and the coffee was cool and tasteless served in tiny cups. I had to ask for hot water and tea bags and start again with the girl serving as there was no communication. I felt as though I was a nuisance asking for hot drinks. This place could be so much more. The prices were cheap but I’m happy to pay more for a decent cup of tea and coffee. How can that be too much to ask? We decided not to risk ordering any food!

Been a few years since i last went in M&S Kidderminster. Whilst on visit decided to have a coffee. Some nice cakes on display so elected to try carrot cake. Coffee good and cake excellent. Staff friendly and helpful.

We had a fabulous veggie breakfast for £6, consisting of a huge portion of avocado, a portobello mushroom covered in wilted spinach, a poached egg, grilled tomato, a perfect poached egg and grilled halloumi with a touch of sweet chilli. Fabulous value and yummy. We’ll definitely be back!

Great food and friendly service. I note other reviewers mentioned the staff being a little off but they were all happy and helpful. As a small business i do however think they need to personally answer reviews especially the bad ones.

Stopped in for a couple of pints of stout. Very busy Friday evening. Beer seems good and place is fine. Seems really popular.

Nothing against the staff, but this store is in dire need of a refit. Shabby furniture, stained walls and worn fittings. Looks like a slum. Definitely low end of the Cafe Nero chain! Not acceptable.

Really good food and extremely friendly staff. Our waiter Pedro was a star. So friendly and helpful, a welcome change to so-often surly hospitality staff. Steak was perfectly cooked, tagine flavourful. Creme brulee decadent. Wine excellent (merlot) . Food took awhile to arrive but it was worth it. Prices in line with airport / hotel sites. A nice start to our holiday the next day.

the building itself is lovely, with lots of unique features and exposed brickwork. The coffee was exactly what you would expect from a chain of coffee shops, so perfectly drinkable but i felt like all the staff were just clocking in for a shift rather than there being any actual smiles. perfectly acceptable but no real atmosphere