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11 Opinions in 1 websites
This is the second time I have visited The George for a drink since it reopened. Both times have been disappointing. The first time, I visited with a group of friends and we ordered Mojitos. I firstly had to wait a significant amount of time to be acknowledged and served, and when I was, the member of the bar staff told me they were out of mint and advised us to go elsewhere as they were short of staff! The second visit, my partner and I ordered a glass of prosecco and a glass of wine. They were both on tap! The woman serving overfilled the Prosecco glass so the drink cascaded down the sides of the glass, and then handed it to me wet. Weatherspoons could do a better job and at a third of the price! It was a very cold evening and we were surprised that the fire in the bar was not lit. However! Along came a member of staff with fire lighting equipment. The table in front of the fire was occupied with a party of people trying to enjoy a chat and drink. The member of staff proceeded to attempt to light the fire. He went away with no fire lit, returned to check on it and disappeared eventually with an unlit fire. This is all such a shame. It's a beautiful building with so much to offer after everything that has happened. But the staff need to pull their socks up to guarantee returning trade.

7 Opinions in 1 websites
Bad experience in here on a cold Sunday in February .Was enjoying a coffee ,served by a helpful ,friendly staff member and was sitting down in pleasant room temperature conditions but another staff member arrived and decided HE was hot and turned on the AC unit ,blasting cold air above our heads ,causing us to don our coats and scarves .When I asked the chap if he could turn off the AC he rudely replied “ No we’re hot working behind the counter !” Yet it was so cold outside and no need to blast customers with cold air just because one or two staff are “overheated .” With that attitude ,we left the store . Shame to have to write a negative review based on a rare grumpy staff member , when the majority of the staff there are so smiley ,helpful and accommodating .

5 Opinions in 1 websites
This was the worst experience of a bakery I've had, I ordered 2 bacon rolls, asked for well done bacon , the lady looked at me funny and had the hump over this, on receiving my rolls both bacon was just cooked I would say raw, the food my friend had was tasteless and he threw his in the bin, I would not class this as even dog food , disgusting experience

5 Opinions in 1 websites
Come down to Hythe on a regular basis, bringing my touring caravan down to the Romney Marsh. If I’m a bit early than the time I’m allowed on site I try to get in and have a drink and something to eat, but can never get on the caravan parking bay as selfish drivers park their cars and lorries on it, and generally in the middle so nobody with caravans can use it. Not big enough bay anyway. Only a small strip. Should signpost it more clearly CARAVANS ONLY.

3 Opinions in 1 websites
Surely one of the best locations in Wales. Pity the service and fare didn't match it. Went there on a beautiful, crisp October day and sat outside. We had to move from our first table because of an overflowing drain under the adjacent table. The stench was appalling. Ordered our food - 1 bagel, 2 paninis (which turned out to be bread rolls) plus 2 drinks for more than £44. Not cheap. The two drinks were served separately and only after we reminded the staff we were still a drink short after 10 minutes. Of the list of beers on sale (maybe 5 or 6) only one was available. No chips to accompany our "rolls" but that's fair enough i guess. Enjoyed the view but that was about it. Food was mediocre- filled a gap but not much more. Won't be returning.

3 Opinions in 1 websites
I have ordered coffee 4 times there over the last 6 months, and everytime it has been undrinkable. The Americano in particular is bitter water with no taste of coffee. I noticed that their espresso brewhead is much shallower than most coffee machines, so they pack much less coffee than in other cafes. I had coffee with other people here and all have the same complaints. The cakes and pastries are fine though, that's why I give it a 2.

3 Opinions in 1 websites
Typically I absolutely love Starbucks, however this particular Starbucks manages to mess up my order on numerous occasions. Once or twice I don’t mind we’re human and all make mistakes. However I’ve visited this store twice in the last two days, I asked for a large iced oat matcha latte with white mocha sauce.. I got a medium, they remade it.. I then got it without the white mocha (wasn’t until I’d driven off and tasted it I noticed). Today.. again I asked for the same thing AGAIN, I got a medium, it was remade but they just threw loads of ice in the drink and blended it up so I now can barely drink it because it’s FULL of blended ice and tastes like cinnamon?! Previously they’ve made it hot when I’ve asked for iced, I’ve had it made with normal milk when I ask for oat milk. I work nearby and lots of my colleagues complain that their coffee is burnt and ridiculously hot which coffee shouldn’t be. Not to mention a time when I ordered spinach & red pepper egg bites for my partner, they were freezing cold! Fed up of this place messing up simple orders.

1 Opinions in 1 websites
The staff need to tie back their hair. Been in this new store couple times now and each time there are staff serving with long hair not tied back. YUCK!

1 Opinions in 1 websites
Having read the previous excellent good reviews it appears we must have called on an off day. Having ordered their roasted tomato soup topped with pesto, when it arrived it was as though the kitchen had opened a tin of tomatoes and processed through a blender. Very disappointing!

1 Opinions in 1 websites
Beautiful building in need of some loving care. Two water wheels and very small outside area. Very restricted menu for lunch and beers/lagers only in bottles. Service only average. Quiet little atmosphere. Disappointed.

21 Opinions in 1 websites
Not a great Starbucks at all. Went to get a drink on the morning (27th Feb). Two female staff behind counter. The one who was at the till did not say anything, just moodily stared at me as I ordered, even after I attempted to slightly engage. She then continued her conversation with the other member of staff who was making the drink. Once drink was made, the person who made it also gave no eye contact, no acknowledgment and just placed drink on the side and continued her convo with her work colleague. These two are examples of people who should not be in customer facing roles. They have no awareness of anyone other than themselves Ane should probably reconsider their career choices. Customer facing roles, particularly in a place serving coffee is simple, straight forward and does not require a huge amount of effort to engage. Having looked over the previous reviews for this establishment, I can see a consistent pattern of terrible customer service and I seriously think Starbucks needs to consider the management of this place. This type of behaviour is bred from the top down and it appears these staff have no incentive to provide even the basic levels of customer service. The drink itself was standard, so the one star for that.

38 Opinions in 1 websites
We used to look forward to a light lunch and a coffee at M and S Meadows. Personal service, quick and pleasant. Got to see what was on offer and enjoyed the experience. Not anymore. The staff were brilliant but overwhelmed. Tables too close and selection via screens no thank you. M and S what are you thinking? Got a bag of crisps after a wait of about fifteen minutes followed by endless delay ala until outrlunch arrived.