West Farm in The Vale of Glamorgan - Phone Number, Reservations, Reviews

Firstly I will say that we went here for a family birthday brunch back in December 23, 8 adults and 5 children. Our order was taken at the table and all went well! Wish I could say the same about our return visit yesterday 14/07/24. Went for a girly pre-baby brunch before the arrival of the newest member of the family due in a week. There were 6 of us - 4 adults 2 children. This time we all had to order seperately at the bar. After waiting rather a long time for our food (our drinks had arrived and been long drunk) we noticed that a table who had ordered after us had already been served. The waitress was then sent to inform us that the kitchen had apparently lost our order and as it was now passed the time for brunch to be served they had packed away all the breakfast stuff!? so couldn't complete our order!! As some of us had ordered from the brunch/lunch part of the menu we were ok, but the orders from the breakfast/brunch part of the (complicated) menu were no longer available so a new choice had to be made!! All in all we all eventually has food an hour after our table had been booked! It was a very sunny day and the outside was full of people, cyclists and I guess motorists out enjoying the sunny weather and stopped for a snack /drink etc. I feel that the kitchen had overstretched itself but they should have really concentrated on the guests that had booked in advance. I also feel that surely someone from the kitchen staff or management should have come to offer the apology not the poor waitress as it was obviously not her fault! The food was also not up to the same standard as our first visit and definately overpriced - this disappointing visit has put me off returning

We visited this cafe on Saturday afternoon after a walk along the coast. It was busy but not crazy. We sat at an empty table outside and I went in to the cafe to order. I queued for around 10 mins and when we reached the order point the cashier said that as we were seated outside it would be quicker if we went to the bar. Felt that I had wasted 10 mins but duly went to the bar where I joined another queue. This was bad enough but we, along with some other customers realised that the bar service was just taking orders on the same system and we would be served by the same people from the cafe - the order would now go on a further 10mins later. We felt cheated by the person taking orders in the bar as she had obviously lied to us about being served quicker if we went to the bar and we left without ordering. We have visited this place several times and liked the food, etc but we will now go to Cobbles in Ewenny instead as we were so angry with the service. Bad vibes:(