Marks & Spencer in Oxford

I have ordered coffee 4 times there over the last 6 months, and everytime it has been undrinkable. The Americano in particular is bitter water with no taste of coffee. I noticed that their espresso brewhead is much shallower than most coffee machines, so they pack much less coffee than in other cafes. I had coffee with other people here and all have the same complaints. The cakes and pastries are fine though, that's why I give it a 2.

After a 2 hour drive for an appointment we visited the M&S cafe for a much needed snack lunch. We weren’t expecting gourmet, just a nice sandwich and coffee as most M&S cafes are able to provide. There was little choice at 12.45pm so chose a ready made roll, a bacon roll, 2 pieces of cake and 2 cappuccinos one made with coconut milk. The bacon roll was tiny, one coffee was returned and replaced due to being undrinkable, the coffee made with coconut milk went in the bin because it was so bad. The cakes were edible. The service was not good. On one of the hottest days of the year there were no bottles of water but apparently they were available in the shop next door. Never again will we use the cafe when we visit the hospital for upcoming appointments. Just awful. Not quite lost my faith in M&S as a whole but this cafe is dreadful.

Stopped for a sandwich as I had time to spare. Food is okay as you would expect from M&S but none of the 3 members of staff even looked at me as I was paying , they just carried on chatting and laughing together. Not the welcoming environment I would've hoped for when I was already in a stressful situation.

Nice little corner of the JR Hospital for a posh snack, ready meal orcheery-up treat. My criticism is that as a gluten free special dilatory needs..the two choices I had for a sandwich or wrap contained milk. In a hospital environment can we please have an option for the doubly afflicted, life is seriously difficult enough. Recently service station M&Ss have offered me amazing gluten and dairy free choices such as chicken and salad as a sandwich and duck with hoisin wrap, both firm faves. Many thanks for your otherwise lovely shop. H