The Haven Cafe Qep in Guildford

I have always used Greggs for years but only for their hot sausage rolls. I saw that the Guildford Greggs had changed a lot last time I went in and sadly one bite of my sausage roll confirmed that, like everything else in the UK, it has finally hit rock bottom. The taste was SO BAD AND DIIFERENT that I spat it out and threw away the rest ( in a bin). The pastry was awful and that certainly was not pork inside!!! Goodbye Greg's, you are now really dreadful.

Food awful. Shall never eat here again. We have been dining here pre-show from the days when it was a proper restaurant. Now it is 'a cafe' but the standard has fallen disastrously, even for cafe food. This week was the 2nd time in 3 visits when we have been unable to eat our food - overcooked ready food, dried up, hard and visibly burnt. I don't know how any self respecting cafe would put food that is so obviously dried up and burnt, in front of a paying customer. Complaint was met with a refund and a smirk from manager. Not an inspiring response.

Came here at 14:00 on August 26. Ordered 2 drinks , 1 hot, 1 cold and a toastie. Waited 20 mins for the drinks and then the toastie didnt turn by 14:30 so we asked a refund. Dont go and waste your time people!

I just pop in for 2 coffees and a porridge and the lady with red hair has been very rude. She put cold milk in my porridge after I specified at the till that i want hot milk. She express her frustration after i confront her saying that i should ask for hot milk next time twice.

The coffee was good but I had to wait at least 20 mins for it after they had given my latte to someone else. I had to speak to a rather grumpy waiter about three times to get him to eventually bring my latte. When I complained I was told it was my fault as I had moved tables. I had but I was still very close by and only to comply with the cafe's request that our running group should be in a particular area as we also had a walking group with dogs. Watching everyone receive their coffee when these people had ordered theirs a long time after me was not a great experience. I raised the matter in a polite way at the end but nobody was prepared to offer an apology.