Costa coffe in Sevenoaks

Bad experience in here on a cold Sunday in February .Was enjoying a coffee ,served by a helpful ,friendly staff member and was sitting down in pleasant room temperature conditions but another staff member arrived and decided HE was hot and turned on the AC unit ,blasting cold air above our heads ,causing us to don our coats and scarves .When I asked the chap if he could turn off the AC he rudely replied “ No we’re hot working behind the counter !” Yet it was so cold outside and no need to blast customers with cold air just because one or two staff are “overheated .” With that attitude ,we left the store . Shame to have to write a negative review based on a rare grumpy staff member , when the majority of the staff there are so smiley ,helpful and accommodating .

The price of the menu goes up too often. £4.20 for a large cappuccino which is priced a lot more than my usual place in Central London. I think it’s way overpriced for the service, experience and area. Sevenoaks is lovely, but it shouldn’t be more expensive than Central London for a coffee.

Maybe I operate on 'London Time' here in Sevenoaks, but this place is sooooo slow. Very sleepy staff who literally don't talk to each other. When I was in there; no ketchup with Sausage Roll, drinks not served in take away cups when asked and even when not busy, the queues still build up. Train the staff to be better; you can be quick AND deliver a smile and customer service; at the moment this place does neither.

Friendly staff; drink done within 5 minutes and done well. Regulars greeted the manager by name and he them, so looks like they have regulars who are loyal to the brand. I love the fact that you can sit there for a while and not be hustled out. Staff look happy; girl on the till had a lovely manner; and I liked that the staff chatted to customers while they were making their drinks.

Yesterday, we had to wait nearly 10 minutes for 3 latte's when there was no one else waiting. Soem people behind us were waiting for over 15 minutes. Sadly this has become the norm and it's clear the barista's need further training.

I’ve just come here after quite a gap. Gails up the road is almost full. I’d certainly choose that over here. The tables are dirty, toilets ditto, floors also. There’s hardly anyone here, so staff could tidy up a bit. But no. It’s pretty depressing.

Costa Coffee cafes and much alike. This one is no different. Coffee is ok, food all processed/delivered in. All average.