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625 Opinions in 1 websites
I've been coming to Leeds castle for years and during that time the food offering has deteriorated with every re-organisation. I think we've hit an all time low. It's a busy Saturday- hardly any staff, dismal food choice, coffee in paper cups and frozen cake and scones hardly defrosted. The staff are working super hard ( especially the poor sole in the bar area who seems to running everything single handed) but the whole catering provision is just ...wrong. Come on Leeds Castle you can do better than this and you need to.
605 Opinions in 2 websites
I notified the pub when booking that I have an allergy to dogs and can’t be near to them. The staff went out of their way to ensure that my needs were accommodated. The service was excellent and we enjoyed our meal. We will definitely be going back in the near future. Great team, thank you.
598 Opinions in 1 websites
We had a voucher for carvery at £6. We had never been before. When we arrived we felt a little lost as did not know the procedure. However once we found someone to help we relaxed and went to the bar to order the carvery. We could have ordered at the table, by using a barcode, but as we are in our seventies, and not too computer savvy we went to the bar. The carvery was lovely. Beef was cooked as i like it, although as it was a new joint they brought out, it was a little fatty. The turkey was delicious. We were very happy as there were brussel sprouts and swede mix which we love. We really enjoyed the meal. The only thing we left on our plates was the beef fat. Otherwise we ate everything else on our plate.
589 Opinions in 2 websites
Lovely waitress, but all on her own so the first course took nearly an hour to arrive. Although two members of our group enjoyed their meal, three of us were very disappointed by the tasteless fish one served in batter and the others without- probably frozen. We didn’t complain as we were so hungry and couldn’t wait any longer for our lunch. The Half Moon is a great destination but its service and the price doesn’t match the quality of food on offer.
588 Opinions in 2 websites
We booked for their festive menu. The decor is beautiful at Christmas time. So festive. Unfortunately the atmosphere, service and food did not match the decor which was really disappointing. Combined with the meal being average at best, we were also shocked to find that a house bottle of red wine was £30! My son asked for a bread roll with butter and got a slice of toast plus his meal arrived after everyone had finished. Although, in fairness, they did not charge us for his meal as a result. Nor could my daughter eat her butternut soup as it was way too spicy. It’s a lovely venue for a pint but the quality of the food needs to improve a lot before we would ever consider eating there again unfortunately.
586 Opinions in 2 websites
The food was good,the bar staff very good let down unfortunately by the person on the door.When we arrived she was deep in conversation and did not acknowledge us at all.Most of the tables had reserved signs on so carefully choose one that didn't.Ordered our drinks were given menu's by bar staff,was in the middle of ordering,when the women who had not acknowledge us earlier came over and asked if they were our coats on the table.I said yes and she said you will need to move the table is reserved,I said we were not aware it was and she said we have put a cutlery box on the table that says it's reserved.I did not argue just moved my coat and found another place outside which was very pleasant.My friend however said to her that we were unaware that the table was reserved as it had no sign and perhaps in future she might put a reserved sign on it.She just said well you should have waited to be seated anyway.I found her attitude very rude the young man who brought our food seemed almost embarrassed that we were spoken to in such a way.Won't be going for food there again if she is on.The pub was empty when we turned up so what was her excuse for not coming up politely explaining the system earlier not waiting till the people actually turned up.Suggest she takes a hospitality course.
585 Opinions in 1 websites
me and my friend had a lovely meal and lovely service by the waitress. however our opinions quickly changed when we got to the payment process. the lovely waitress accidentally made a couple mistakes with the bill which let to her re doing it again. her manager was at the till and started shouting and humiliating her i front of us. not only did it make us feel awkward and uncomfortable but it must have been humiliating to the obviously still learning waitress. the manager proceeded to threaten her with our bill coming out of her pay check because she accidentally messed it up. instead of teaching her how to do it she kept on shouting at her and ended up doing it herself. overall we are appalled and found this very unprofessional. accidents happen and this is not the waitresses fault. great beef tho x
584 Opinions in 1 websites
On approaching the restaurant walked past 3 kitchen staff smoking sitting on the grit bins. Booked table online as thought maybe busy but was surprised to find it quite quiet, took ten minutes to get the attention of the waitress to order our drinks and food and then another 50minutes for me to ask and point out that our food was waiting on the serving hatch for the last 5minutes. And then waited an age for us to be offered the desert menus to de the staff then clearing a table that had been left for an hour. The salad bar was poor and half empty and hearing families being told it would be an hour and half for a table when there was only a max of 4 tables with people eating didn’t seem right. On speaking to a staff member was told it was because they have been taken over by the hawth and half the staff have been sacked and the the rest have been cut right back so was only two serving staff on shift.
570 Opinions in 2 websites
Nos encanta este lugar y a menudo agarramos un pastel si vamos a la ciudad y pensamos qué vamos a cenar y no estamos seguros. Luego tomaremos un pastel ya que sabemos que tendremos una deliciosa cena y es más barato que una comida para llevar y tenemos garantizada una gran comida. Hemos probado algunos pero nuestro favorito es el filete y Stilton. El personal es muy agradable. Hemos comido allí y es como volver en los años 80, pero de nuevo es una buena comida barata y un buen servicio. Aconsejo comida para llevar, pero eso no quiere decir que sea malo en absoluto. Sin duda visitar