The Kingswood Arms in Reigate and Banstead

We booked for their festive menu. The decor is beautiful at Christmas time. So festive. Unfortunately the atmosphere, service and food did not match the decor which was really disappointing. Combined with the meal being average at best, we were also shocked to find that a house bottle of red wine was £30! My son asked for a bread roll with butter and got a slice of toast plus his meal arrived after everyone had finished. Although, in fairness, they did not charge us for his meal as a result. Nor could my daughter eat her butternut soup as it was way too spicy. It’s a lovely venue for a pint but the quality of the food needs to improve a lot before we would ever consider eating there again unfortunately.

Service was not good. Ordered a Brioche bacon (I thought it was sausage and bacon) my mistake. It arrived plain with two small streaky bacon pieces in it. This was £8!!! I asked for a sausage which half was put into the roll. I was charge in total £11.50 for this. Dreadful. We ordered tea and the pot came out half empty. I asked three times for a pot of boiling water. First a cup of boiling water came then later after going to the counter we got the pot. No-one came to take our dirty dishes away. Looked behind the bar and three members of staff chatting. Would not return here. One positive part was the amazing Christmas decorations. Advice would be to give some of the staff basic training.

Really disappointing evening at Kingswood Arms. The pub is beautiful but totally let down by the food and service. All our mains were poor but the ‘Lamb Shoulder Sheppards pie’ was an absolute joke. £23 for a bowl of mash, veg and about 2 chunks of lamb was a disgrace. The kids burger was pretty pathetic too. Only go for drinks not food

We were a group of 12 and had pre ordered our meals 5 weeks before our booking. We arrived and were shown to our table but nobody came to take our drinks order. After asking twice we finally got drinks 45 minutes after arriving. We booked for 7.30 but food didn’t arrive to the table until 9.30. We asked for a jug of water and after waiting 30 mins I got up and approached a lady at the till/service area and said that I think our table had been forgotten as the service was not very good and we were still waiting for some water and dessert menus (the restaurant wasn’t even half booked). The lady told me that they were busy and she was ‘only there as cover staff’. I said that I didn’t think that the restaurant was that busy (I twice went to service area to ask for drinks where 2/3 staff were standing around chatting) and was then told that I had an attitude! When returning from the ladies room I caught the lady at the service desk gossiping about me and the 2 waitresses told her to ‘shhh’ as I was coming past. We were then told that we need to leave as they are closing. We’d barely finished our meal, due to slow service and now we had to go! Food was ok but service and staff very poor!!

Extremely disappointing . We ordered 4 light dishes for lunch . The mashed potatoes in 2 of them was so dry it had a crust, but I decided to let it go. The sandwich was ok. The calamari was undercooked and only luke warm when it arrived. Had to send it back. I was offered a replacement that never came . The rest of the party finished eating and by then I just wanted to leave. It took a while to find someone . When I did , I mentioned I was still waiting for my meal but that after so long I did not want it anymore and wanted a refund ( we had paid at the bar at the time of ordering) . No issues getting my money back but I was given only an unconvinced apology. No trying to get us back to prove this was a one off, no offer of drinks on the house…. They did not seem to care that I had to leave after 2 h without having a meal. What a shame, it used to be a nice place to eat. Not going back and neither will my friends.

Really nice service for a late lunch today (approx 3.30pm) for 3 people. Allergies were very well handled - my son has severe ones, the waiter listened carefully to his allergies and what we would possibly like to order and checked with the chef (sadly not all restaurants are on the ball). Meals arrived hot and everyone enjoyed their choice. Ingredients were fresh and meals well presented. Thank you to gentleman and lady serving us today, they are a credit to your business! On a side note - toilets were clean and so was the restaurant area.

Overpriced drinks and very average food. Sat outside which was nice and had good service, but the bill was disproportionately high for the overall experience. £22 for a glass of wine and pint of beer. Frankly, too much.

We were a party of five family members. One of us is a wheelchair user and I had asked for a table in a location where steps wouldn’t be an issue. The staff had put us on a lovely table near the bar area with lots of space and even gave us table service, which isn’t normally done for the bar area. The food was great - two of us had roast dinners and these were delicious and plentiful. The others had Caesar salad with salmon, fish and chips, and steak and everyone enjoyed their food very much. The staff were lovely and couldn’t do enough for us. A very enjoyable Sunday lunch!

This pub is central for my family to gather. So we arrived for our first visit on Sunday for a 3pm lunch. weather was brilliant so we sat in the garden. The pub is full of character with a beautiful garden. All the staff were very friendly and the service was generally good. However, the prices are a little expensive for what you get. the food was quite good but the veg seemed to have been boiled to death. The advertised "pink" beef wasn't although it was tasty! Overall my family enjoyed the day but I would hesitate to return on the basis of the overcooked veg, the high prices and ...........the 12.5% service charge which I only noticed after paying the bill! Don't get me wrong, as an ex hotelier, I always tip for good service, but I detest pubs that just add their own service charge, especially as we were in the garden and had to trek to the bar every time we wanted drinks! It would be nice if the manager could acknowledge my comments personally but I wouldn't be happy to receive the standard secretarial response that I have now read in so many of the Kingswood Arms reviews.

Popped in for food, but didn’t get that far. It was bank holiday Monday, expected it to be busy, but was really quiet. Ordered 2 drinks double JD and coke and a pale ale, £19.10. The JD was £12.20. It’s a pub in a village, not Soho in London.

Popped in to this pub for the first time since reopening after lock down and wished i had not. My wife and i had two drinks each and were presented with a bill of £27.60. I thought there had been some mistake, we did not eat as well. Unfortunately the bill was correct, needless to say that was our last visit. On the plus side, the staff were very nice indeed.

So sad to see a once extremely busy pub so quiet and empty. Still warm and inviting but no atmosphere. Staff friendly. Food average and reasonably priced. Log fire inviting for a cold afternoon .

I was refused entry for not wearing a mask, I may not eat out again. I was rudely confronted by a female staff member for not wearing a mask. I was asked if I was meeting anyone because I was on my own, I said I was here for the restaurant and that was her response.

It’s all a bit different for all of us but we had such a lovely afternoon/evening. Pub has absolutely nailed the whole thing and it’s just a really pleasant, respectful place to be. Thank you. X

I wanted to leave a review after reading so many of the recent negative ones.We visited on Sunday for my mother's 80th and all commented on leaving how it was one of the nicest meals out as a family we had had in a long time.Their COVID-19 precautions and track & trace set up were extremely well done, service throughout our meal was prompt and very personable, and everyone enjoyed both their starters and mains. The squid and the tomato soup were particularly commented on, and my Mum said it was the nicest roast she's ever had outside of her own home!Will definitely be returning.

Four of us stopped here for a early dinner after playing golf. Service was friendly and prompt, the drinks were all served as we'd have expected and the 'house' burgers (that we all had) were pefect - one of the best I've tasted in a long time.

Pub is tired .Laking atmosphere .Staff are not well trained especially working in such an affluent area you would expect more .Never have I had a house wine ever that was as awfulL and not cheap.Food was not very hotReal shame especially in these time they should be using there game and trying hardernot set up good for covid times

I visited this pub at least 4 times last year with a big crowd and had a lovely day!!! Have always thought ‘it’s a nice pub’ we ordered 2 Caesar salads today and when they came up and I took one look and sent it back!!!! It was a salad and it was yellow and brown not one piece of green!!! The gem lettuce was rotting and the chef had actually thrown the roots in which were brown!!!! The chicken didn’t look any better...... such a shame because I will never go there again!! We didn’t even get offered a discount on our drinks for the inconvenience so we left and ate elsewhere.

Very disappointed with the chicken ceasar salad that was put in front of me, basically was just lettuce no Parmesan cheese and the chicken well.. this was not what i expected fatty grisly bits of chicken! I know it is “eat out to help out” but does this mean the produce has to be at poor quality?

My husband and I took advantage of the Eat Out To Help Out campaign. Pub staff have made a huge effort to keep customers safe during social distancing.Very good fish and chips and my vegan chilli was excellent.Staff and management extremely friendly and helpful

We arranged to meet up with family here at 3pm on Sunday My wife and I got there early about 1:30pm to have lunch beforehand The place was packed with just one table for two available in the bar area and the restaurant was fully booked so definitely book before coming here! The staff were very good and helpful We ordered fish and chips but could have had Sunday roasts or other meals from the wide menu . The fish was lovely with plenty of chips and mushy peas and tartare sauce Fortunately we were able to upgrade to a bigger table for the six of us before the family joined us for drinks and chatsI will definitely book next time There was plenty of room in the car park with more parking in the road if neededWe all enjoyed our visit here I thought some of the drink prices a little high but the food was excellent and good value for money Obviously with how busy it was I am not alone in this There were lots of big family gatherings in the restaurant as well as couples and fours Definitely recommend this pub restaurant

Visited early evening for dinner with family.We found a table, but the table hadn't been cleared and clearly been like it for a while, chairs not placed around the tables, just scattered around, dirty napkins all over the floor.I had to ask a member if staff to clear the table, which she did but failed to clean it, then had to ask another member to clean it. This pub used to be a delight to visit, but over recent years the running of it has just got worse.The seats are dirty, tables grubby, and just generally has a run down feel about it. Someone needs to grab this little gold mine and return it back to our much loved village pub

We had fish and chips. Batter so thick ruined the meal. Chips tasted old and dry. We mentioned it but no reaction. We left the batter so it was obvious. With this standard of food I fear for the future of the pub. Used to be very good.

Awesome service, able to deal with any requests. Main courses well presented, tastes exquisite. Desserts were amazing. Overall very highly recommended.

We are a group of friends and we have been coming to the Kingswood Arms for a festive lunch for the last 15 years. We were a bit concerned about coming this year due to the take over by Fullers but were all very hapoy with our lunch. Food and service was very good. The restaurant was rather quiet compared to previous years but we would come and eat again.

We have visited the bar area for around four years and this was very much a local pub with locals and golf locals. Always had a local feel to it. Never dined in the restaurant until last night, 18/12/19. As we were sitting in the bar area we did read the many negative reviews posted recently and started to think, oh god, what have we done booking here !! However, our initial contact with the very friendly, professional and customer focussed Chelsea, convinced us that we should still embrace the dining area. The actual restaurant is a lovely setting and comfortable , so a nice area to dine in. We found the service very good and the food absolutely fine. Chelsea made all the difference to be honest as she was very supportive and keen to make sure all was at it should be. We would dine here again because of Chelsea. We dine out a lot so for us, the below are some points to note in a positive fashion:The pate toast with starter should be toasted both sides. Was only toasted one side and could be a better quality bread used. Prawn starter could be a little largerDining staff seemed a little nervous, as if they were trying too hard which is understandable with all the negative reviews but at least they were trying which is good. Mains were very good and Chelsea and kitchen were really helpful in ensuring my steak was cooked perfectly. All in all, we enjoyed our evening and will go back to dine again. Mainly due to Chelsea as she made all the difference. Chelsea is an excellent addition to the team and is very good and will be a DM very soon. As outlined above, this was very much a local pub with many local visitors and guests. Why not have an evening inviting the locals in (offer a drink and nibbles) and discuss feedback and embrace all thoughts and communication. This would be well received plus will be seen as a step forward to resolve recent feedback. Well done Chelsea, you were brilliant and because of your outstanding service, we will dine with you again. Thank you James.

I'm afraid the food was just awful, the cauliflower cheese was not even edible soggy cauliflower in wet juice with a bit I think was cheese this is not cauliflower cheese as anyone I know would call it, none of us could eat it, The soup with a onion bargee in it, I have no idea what that taste was it was with a slice of toast and butter??? the roast had no green vegetables, the puddings the sticky toffee seemed okay, apple crumble is like baby apple puree with a crumb on top, the coconut banana rice is like a breakfast musli and the Bakewell tart omg I don't even know how that could even been served - really sad this pub with its food was a great addition to the village, i'm afraid none of us will be coming back, lost one whole family of locals unless the food standards rise

First the good, our server Harry was great, friendly, enthusiastic, helpful, nothing was too much trouble. The food was ok not as good as I've had before the Kedgeree was dry both the fish and the rice with not a lot of flavour and my friends burger was also quite dry but the worst bit was the £7 Bakewell tart dessert that was a tiny triangle that came with the smallest 'jug' of custard, it was about an inch tall and wide, not good value at all. The one saving grace was Harry, he still made the evening special.

Dog friendly pub which is a big plus and why I didn’t go to the Waterfall cafe nearby. I would have given a 4 or 5 but I asked for a bar menu and was pointed to the main restaurant menu and told “that’s it”. However, after I had ordered a starter only as I did not want a main meal I then saw another couple looking at a sandwich menu. Some staff need to cheer up and be more helpful and not look bored please. That said, a lovely man served me and brought Maisy the dog some biscuits.

Have eaten at Kingswood Arms many times since Fullers takeover and found our dining experiences to be excellent, nice friendly atmosphere, with terrific service.

Visited yesterday. This place has gone completely down hill. The food was only just acceptable but more importantly the waitor serving us was very rude and had a very bad attitude.

Awful. Rude staff. Waited 40 minutes for food. No apologies for the long wait. Really gone down hill.

might as well have knocked the old one down - this is a different place completely. Full of noisy, shouty, in your face ...ahem ...’ clientele ‘ including the bar staff. Relaxing and traditional as it once was, now it is the opposite as these people are loud, mannerless and incapable of behaving like decent human beings, respecting others around them. What a shame.. i so miss the Kingswood Arms (for this is not that ).

Drinks were fine, however the food is nothing short of a disgrace! Fillers should be getting the area manager in quick! The food was cold and a terribly mean portion! If you want good food, don’t eat here!

Have not lived locally for many years and had occasion to be in the area one night recently and thought that a visit back here would be a good idea as this was a good pub/diner. Oh dear - how times have changed. Bar staff indifferent - even had to open my sisters bottle of prossecco as they did not , just placed it and a glass on counter !!

We arrived at the kingswood arms at 1pm had to wait an hour for our main course it was only after I complained about the wait that they said they were short of staff even though a large group of people who arrived a good 15 minutes after us got served a long time before us when the food did arrive it was not realy worth the money they were. Charging

We ordered our food and it took an hour to arrive. They said they were short staffed. This must be a common occurrence based on the past reviews. Ha Ha! The starter was not worth the money. The duck had a soggy skin and the meal was cold. The mushy peas for the fish and chips were watery and tasteless. The rest of the food was ok.

I'm not local to the area, but have been to this restaurant a few times over the years. Went with a friend for lunch, chose this place because I wanted the Ribs. We arrived just after 12 and were the first 2 in the restaurant, were seated and given the menus. I thought something was different as the menu had been scaled down and the usual 2/3 course specials were missing. It wasn't until I asked about the ribs that we were told that the place had been taken over - it was downhill from then on.

We booked the Kingswood Arms for our works Christmas party. The Christmas menu was good with a variety of choices including fish and vegetarian as well as traditional Christmas dinner. We were served quickly with drinks and then the order was taken - pub was busy but this didn’t stop us getting our meal in a timely way. Everyone enjoyed the food - really can’t find anything not to like.

Just had a meal at our old haunt kingswood arms, been eating here on and off for years. Really disappointed service terrible with wait staff practically throwing cutlery down. Ordered nachos to start ( used to be amazing)the cheese was thrown on in on area so was just a big greasy wad, nachos where dry , guacamole runny and tasteless!! The six of us dining had different starters and no one was pleased! The roast was terrible with the beef like rubber and the potatoes dry and hard. Dessert was best part of the meal. All in all was amazed at how empty the place was when in previous visit had trouble getting a booking! Can now see why!! Wished I had checked trip advisor first, just thought as old favourite and last year visit was amazing. Lesson learned never again!!

We held a 60th birthday party for around 40 guests. It was brilliant. The food was great and the staff attentive and helpful. We had a reserved area in the garden and had a fantastic time. Dave and Ashley were invaluable and made our occasion go smoothly. We couldn’t have wished for more.

I had been recommended the Kingswood Arms so was looking forward to our family lunch. First impressions were that the decor is a little tired, and could do with a major upgrade. Drinks order taken quickly and with a helpful waiter so that was positive.

Ownership change to Fullers but not bad. Quantities not over large and still retains the old ambience

Went to this pub as recommended by family for a birthday lunch. Very disappointing. No atmosphere. Very basic tables and chairs that have seen better days. Very poor Caesar salads. Blackberry and apple crumble was like mush under the crumble topping. It’s quite strange ordering champagne and wine and opening and outing it yourself. Let’s just leave it at “I’ll not be back”.

We came here with friends for lunch on a rainy day. Beautiful countryside and an inviting atmosphere. However, the service and food were disappointing. Our first server with drinks gave the impression she would rather be somewhere else. Our food (chicken breast) arrived (not hot enough on lukewarm plates, and not fully cooked) presentation was messy and unappetising. We had to look closely on what was actually on the plate, lack of any mixed vegetables. We feel this particular choice was overpriced for that serving, and definitely not value for money. The dessert while very tasty, was overpriced for the minimalist serving. We are due to return, and sincerely hope that things will improve by September.

Visited with friends last night. The menu is more expensive than most in the area but we were expecting good things...however, despite at least 15 tables being free ALL night the waiting staff were grumbling about us because we only ordered sharing platters and pizza. We ordered a bottle of wine and some spirits, the waiter plonked the bottle on the table and didn't even take the lid off, let alone offer a taste. We struggled with the lid so ordered glasses after that. There were loads of fruit flies everywhere. Worst of all, before I ordered a second drink I asked if it was ok to leave my car over night because of all the parking fine signs. They said they didn't know but after asking twice no one came back to me. This is either IRRESPONSIBLE or possibly a money making SCAM. I wont be returning. On the positive side, the pizza was pleasant and freshly made and the sharing platters had reasonable portions.

Met a friend for lunch and sat outside in the garden as it was very sunny. Asked for an umbrella to be put up (2 large umbrellas in the garden) and was told they couldn’t put them up as they don’t have a ladder long enough to take the covers off!

Haven’t been here for a few months and was really looking forward to a family meal. Sadly it has gone down hill since we last visited. It’s still a nice looking venue but unfortunately that is it and justifies the 1 star. Bar staff didn’t know what they were doing. No crisps behind the bar. When we sat down for dinner we ordered drinks. We waited. We were asked if we wanted to order our food. We asked for the drinks again. We were asked again if we wanted to order our food. Still no drinks. We were asked 3 times if we wanted to order and we asked 3 times where the drinks were. Starters were very overpriced and very small portions. Rib eye was dry and rubbery. Ribs were undercooked and covered in cold sauce. Very disappointing experience.

My pub of choice for the Kingswood area. Large enough to have everything you need, plenty of outdoor seating, big restaurant area, large bar area and private rooms as well. Car park is a bit tiny, especially when the place is full, but parking can normally be found on the road outside. Good choice of real ales, bit on the pricey side overall, but you have to expect that in the heart of Surrey for such a charming place. Food is always of good quality, I have never had cause to complain.

This used to be one of our favourite pubs to come to on a Sunday for a roast. No longer so after yesterday!

We had my daughters holy communion here today, buffet food was amazing, staff were friendly and we can’t wait wait to come back to have some food again soon

Called in for Sunday Roast, lovely warm welcome! We hadn't booked but they very quickly got us a table which was appreciated! Unfortunately the dinners were very mediocre! No green vegetables or Parsnip on the plate & the Cauliflower Cheese looked a bit tired! Generous portion of Beef but the Roast Potatoes were small & watery to taste! Sorry but wouldn't recommend or return!

This is a local pub for my family and I and we have been here on numerous occasions. It’s a beautiful pub in a pretty location. My family and I have not been here for lunch or dinner since last summer, so after a long dog walk recently we decided, as the sun was shining we would stop here for lunch. The pub and restaurant were not busy on the day we visited. We were sat in the rear garden when we ordered our food. We ordered prawns, caesar salad and ribs with fries. The chicken on the salad was so dry it was inedible, it resembled dry shredded chicken and the portion size for a main was tiny. The prawns were cold and tasteless and the ribs looked like processed ribs you microwave in a bag. Just dreadful. As I said I have eaten her on many occasions before and the food was always fine. When I paid for the bill £67 I mentioned to the barman that the food was disappointing and inedible. He’s reply was “ I’m not sure what you want me to do about that” not the answer I expected.

I haven't had food here before and went with my 2 sisters.

My wife and I hadn’t been here for a while and we were very surprised to find the restaurant nearly empty when we arrived at 7:30 on a Friday night. The food and service here used to be excellent so the place was usually packed. The service is still good and our waiter did a good job at looking after us. However, the food is now a real let-down, with bland, almost canteen style food. I had steak pie and my wife had beef. Both dishes were serviced with mash and a small amount of cabbage. Whilst there was nothing really wrong with the food it was very uninspiring and I could have cooked this at home (I’m not a great cook).

We have been visiting the Kingswood Arms for years, knowing with very few exceptions we were going to have a delicious dinner. We then moved away from the area but made a special trip last week as we are (WERE) massive fans of the ribs. Best for miles. Imagine our disappointment when we heard the menu had been changed to the Fuller's standards. Sure, ribs, burgers and pies are still available but they were very average (in fact the ribs were pretty horrid) What a terrible shame. We won't be returning unless, as the helpful waitress told us, they manage to get permission from their head office to supply the same gorgeous sauce on their ribs, as apparently there was a general outcry of disappointment. And, very unusually, the restaurant was pretty empty on a Friday night, which we've never seen before. There is better food to be had not too far away.

The restaurant has a really nice ambience, the service was good but the portions are lacking a bit and seem to be less than we last visited last May. As a personal choice I don't like skinny fries. Nice option of a good quality chocolate lolly for the kids for dessert which they loved.

If you like your food cynically served up to maximise the profits of the restaurant and to minimise the customers pleasure, a menu to rival aisle 4 in Iceland and would like to pay over the odds, then this my friend is you nirvana.

Visited the Kingswood Arms for a family get together Fantastic food and great service! Good choices on the main menu and extra options available as specials.

We had t been for some years and know that it has changed hands recently.

On my way back from London yesterday, we stumbled across the lovely Fullers Pub, as we know Fullers are reliable and have had good experience before, so thought to search ones in the area. We walked in and were instantly welcomed by two young members of staff behind the bar with a friendly smile. Then proceeded up to a conservatory to be seated and look at the menu. You are spoiled for choice with food, from sandwiches, pizzas, and then the main menu as well. We decided to go for the Crispy Squid as a starter, and then the Blade of Beef. (Side note: we wanted to change a couple of things on the dish due to dietary requirements, and the staff were very helpful and knowledgable in this). When the food arrived, the beef was beautiful, falling apart and very very tasty (the chefs truly did a great job). Very pleased that we stopped here, as the staff who served in the restaurant were lovely, and the food and overall experience were worth it! Definitely will be returning again.

Visited for a family birthday , 6 adults .

Brought my mum and daughter here for some lunch, the staff were friendly, and accommodating. We sat in the restaurant which is beautifully laid up.

This pub is well known to us, every few months we would pop in for a drink or some food we never thought the food to be amazing under previous ownership but it was edible.

My wife and I ordered the stake sandwich and chips, what a mistake. The stake was as tough as leather that you couldn’t chew it. We complained and the lady said I’ll let the chef know! I noticed that the pub has changed hands and gone back to a pub chain. It’s clearly lost the high standards it had when it was privately owned. Save your money and eat somewhere else.

Many thanks to Fullers for hosting Jon’s farewell drinks on Wednesday evening. A good time was had by all and he was given a good send off. Good luck to him on his future endeavours.

I’m not a local, which a lot of the recent reviewers seem to be, so I can’t comment for how it’s changed since being a “local pub”. However we came here for a family dinner and really enjoyed it. The food was very good, I had the steak and mushroom pie which was fantastic, and everyone else was raving about their food too. There was a bit of an issue with the nachos being a little too stuck together, but we mentioned it to our server who immediately whisked the plate off and returned maybe 10 minutes later with a freshly cooked batch which was perfect and delicious. We all had sticky toffee pudding for dessert, and it was also delicious! The drinks were good too. All in all, a really enjoyable meal, and at no point did we feel rushed or pressured. The food came out quite quickly, but it wasn’t so quick that you felt it had just been sitting there or had just come out of a microwave. It was all lovely and we all ate more than we had planned to!

I have been at the kingswood arms a couple of days ago with few of my friends.

I was shocked having been to the Kingwood arms Kingswood for several years but today after a month ago I find that it’s been taken over by Fullers the food now is awful .. Not only did they get my order wrong my friend had eaten b 4 me and I had to wait then my dish came after 20 mins and guess what they got it wrong again Derr!!! .. although the staff were very sorry it spoilt the day totally.. I have been living in the area for years using this place all the time I was sooooo disappointed .. I won’t be rushing back x bring back the Slayfords please it’s such a waste of what was a great pub/restaurant

We had a lovely meal vegetarian tagine, sausage and mash and fish and chips all very nice, followed by the most amazing sticky toffee pudding

I used to be a regular to this public house with a rear restaurant. It was well run, but a tad expensive.

Although the atmosphere and service were fine we were really disappointed at the different menu which we have since learned is due to a change of management. We have been regular visitors for a few years. We take my elderly father-in-law who in the past has really enjoyed the sharing platters. Today’s Tapas platter was a set one rather than having the normal selection to choose from- the calamari was under cooked and there was more sauce than meatball! We will be looking for another venue for our next lunch.

Great bar. Locals are friendly and the staff are spot on. Big fella with a beard was spot on. Reasonably priced as well.. couldn’t comment on food as the kitchen was being RE-furbed we only had finger food...

We’ve lived in Kingswood for the past 6 years and the Kingswood Arms has always been our kitchen away from home with great food and an awesome atmosphere! Fullers took over roughly a month ago and since the take-over the service and food have gone completely down hill. Let’s start with the food - we eat at Arms at least twice a week, I would always have the ribs, which were amazing, and my wife would have the 28 day aged steak, however, since the Fuller take over the food and service has gone to pot! The ribs are now as dry as leather boots, and the marinade is a tomato sauce instead of the legendary maple syrup. According to management this is the ‘legendary’ Fullers special rib sauce, but it tastes rancid!

After years of loyal custom we are dismayed to find that the acquisition by Fullers has spoiled this pub already. Nothing available on the menu - no kidneys, no fish and chips ... and others were being told similar. When our food arrived we were massively disappointed. Prawns starter : four small shelled prawns (straight out the freezer no doubt ), a small handful of bagged salad leaves, a dollop of garlic mayo: £8.50, that’s £2 a prawn, not even a large one, just your regular sized ones you’d get in supermarket that you would expect to pay £4 for a whole pack of.

My friends and I visited the pub last Friday we knew it had been taken over by fillers one of my friends wanted fish and chips but it was not available because they hadn't received their de!ivery that morning come on its a major Company. They only had one steak and ale pie left this was 1230 pm the waitress we felt was dismissive and really couldn't be bothered to serve us so we ladies that lunch regularly the Kingswood arms has been crossed off our list

There is no doubt that the Kingswood Arms is a really beautiful pub, with a good atmosphere.

Been here several times for different events Always great food and great service Price is good too And music great

Took a friend for lunch the food was excellent with great service from the bar staff to the restaurant staff I highly recommend them for the evening or lunch.with nice background music exceptionally clean and tidy .excellent parking facilities and a warm log fire to greet you.. it’s a must u won’t be disappointed.

Went into the kingswood Arms on Sunday for a roast and it was packed but we managed to get a table.

Nice pub lived near by and have never been before we we here for lunch. The prices are a little more expensive then other pubs in the area but you are in Kingswood. Portion sizes are big. Would definitely return very soon. Would be great in the summer with the orangery. Staff where attentive and friendly.

We met up with friends who had travelled in from far and wide and what a great find! The staff were helpful and attentive with our booking. We were shown to our table in the Conservatory and given menus which were extensive. All the food arrived in a timely manner however it could have been a tad warmer.

Good service, varied menu with vegetarian and meat options. Fish and chips was good. Fish portion was huge! Could do with more chips compared to fish though. Peas were very tasty and nice wine selection to compliment.

We have visited several times over 15 years and it’s been ok. Last Friday we ordered sausage and mash and we were served Christmas leftovers. Four tiny chippolads totally over cooked. What a waste of money. My wife had a very bland over priced and dry fish cake. All in all a very bad experience. When we mentioned the four tiny sausages the waitress simply laughed.

Three of us had a lovely Sunday Lunch (the menu called it Sunday Dinner but it is Kingswood) with a excellent, friendly service. We all wanted the roast beef with Yorkshire pudding, roast potatoes and a lovely assortment of al dente vegetables. Good selection of wines but please make the Malbec available but the glass, especially as it is so popular now

We had a large party with both adults and children present, but the food arrived promptly and the customer service was excellent. The lady allocated to us, Amy, was particularly helpful. The food itself was very well cooked and plentiful. Everyone had a good evening.

I communicated and made booking for lunch by email. I was provided clear information. When I called up to pay for deposit, I was sent the receipt to my home address. The details were confirmed on the email.

Lots of choice but beware..............the portions are HUGE! To much for me to eat a main after my starter so second time visit I had two starters. Food is of the highest quality and cooked to perfection. We ate in the Conservatory both times and I wouldn't want to eat anywhere else as that is spacious and light. Friendly approachable staff and there is no rush to seat other diners at your table so you're able to completely relax for the evening. The pub area gets absolutely rammed on Friday evenings but that doesn't actually detract too much from peaceful ambience of the eating area. Great for small groups of friends and just a deux!

Had our yearly works do with 70 of us and was absolutely splendid as always. Food was delivered to everyone on time and was totally delicious. Our waitress was amazing and catered to special requests with no fuss. All in all a wonderful start to the Xmas festivities. Thanks everyone

This pub has always been excellent, warm and friendly. My wife and I and 2 friends from Switzerland had a terrific meal here today. even better than before am..and that was great. The food was superb, service was excellent friendly and efficient. Everything came out quickly and we are so glad we have booked for a table of 8 already on boxing day.

The Conservatory is a delightful place to eat, the food is quite good although, my girlfriend said she felt as though she was “swimming around” in her Thai green chicken curry, trying to find the chicken. She did enjoy her Baileys and Cappuccino creme brûlée. l had the locally sourced Cumberland sausages and mash with onion gravy, which l thoroughly enjoyed. The beer and the wine are also excellent. The staff are all very friendly and professional. Would we go again, most definitely.

Checked several times before booking that there were gluten free choices. The menu when it came was the normal menu with lots of choices crossed out. When ordering it appeared that they had not crossed out all the choices with gluten in it, and therefore I was denied the options I picked from the already redacted menu. The staff did not appear to know what foods contain wheat and the desert menu basically had nothing. Even Ice Cream was not gluten free.

Thus was a special occasion and we checked several times before booking that there were gluten free choices. The menu when it came was the normal menu with lots of choices crossed out. When ordering it appeared that they had not crossed out all the choices with gluten in it and I was denied the options I picked from the already redacted menu. The staff did not appear to know what foods contain wheat. It was really disappointing

Attended the Kingswood Arms Golf Society annual bash. In its 29th year and they have raised over £1m for to local children’s hospice in Tadworth. Breakfast was excellent Before we played golf and the evening meal for nearly 100 was very good. Nice selection of wines and beers too. Not the cheapest place around but good service and food. Would recommend

Visited for lunch on a Sunday and it was very busy and staff seemed to be struggling. Having called before to check that they catered for Wheat/Gluten free food, I was advised that it was not a problem and anything I wanted on the menu would be catered accordingly. However, sadly, this was not the case. The normal Menu had most of the items crossed out and a few left which were gluten free options. Not much choice. Also, the service was slow and the others who had roast were not impressed either as the food was not hot. It was a busy time but I am sure this is expected by the management and should be catered for accordingly. On the plus side, this place has a good atmosphere and could be so much better with a some care and attention to the allergen menu and food in general.

We booked for approx 40 people a lot of whom were 75+, however all enjoyed their meal, services was good and meals hot, in our own private room. We were not rushed and many stayed on for a drink. Would recommend

My colleagues and I have just been to the Kingswood on my recommendation. It was a working lunch and it was fab! Decorations look amazing and the food was really special . I had the Mussells with wine and garlic and my work colleagues had liver and a steak ! We obviously washed these down with a gorgeous bottle of Rioja !

I drink in this pub a lot and really enjoy my self all the time but the food has gone down hill and the chef need to learn how to not over cook food I feel bad writing this but want to continue drinking here and hopefully enjoy the food again

my partner and i visited this establishment on Sunday 4th November at 12:00. we are both professionals within the industry and understand that trip adviser is a way of giving honest reviews to better peoples knowledge of an experience they potentially are are going to pay for.

Bearing in mind the location you might expect from the outside at least to see the Barbour and wellie brigade patronising this one.