Toby Carvery Redhill in Reigate and Banstead

me and my friend had a lovely meal and lovely service by the waitress. however our opinions quickly changed when we got to the payment process. the lovely waitress accidentally made a couple mistakes with the bill which let to her re doing it again. her manager was at the till and started shouting and humiliating her i front of us. not only did it make us feel awkward and uncomfortable but it must have been humiliating to the obviously still learning waitress. the manager proceeded to threaten her with our bill coming out of her pay check because she accidentally messed it up. instead of teaching her how to do it she kept on shouting at her and ended up doing it herself. overall we are appalled and found this very unprofessional. accidents happen and this is not the waitresses fault. great beef tho x

Rollo. 13. Oct 24. As with all Tobys, good reception and tasty Sunday Cavery! A plus, THE PARSNIPS HAVE RETURNED. For some time not in line up of the vegs. A strange thing.... on three recent Toby Sunday lunches that I booked by phone and also on line, On arrival NO KNOWLEDGE OF MY BOOKING? In each case at the reception they quickly found us seats, but it is advisable to book also sign in your car REG quickly! Sunday lunch is always a pleasure for us as a couple.

Visited today for the first time in a few months and was happy to find it has all been redecorated and refreshed which was well overdue! It was also back to its full busy self again. Fully staffed. Really nice to see. The chef here has a great personality too…

Brilliant delicious meal with excellent staff . Our server was Ismail who greeted us with a smile and made us feel very welcome , considering how very busy it was all the staff did very well indeed and were very professional .

Lovly date night with my husband for dinner. Food was fabulous, staff very friendly especially Annie always had a smile on her face while helping and speaking to customers. We will definitely be back again

Absolutely excellent service and the waiter Ismile was superb, anticipated very need. Obviously very well trained. the food as always delicious and well presented. Definitely a return spot.

Opened after a refurb 4 days ago yet no Merlot, Malbec, Coke, cold desserts. Three chefs totally ignoring long queue of people as all filling takeout boxes. No assertive management in control still. Absolute joke & their bad reputation still stands

Food and service wise was an enjoyable experience although I would advise extreme caution if order soft drinks as was charged a ridiculous price for a pint of Orange Squash. I appreciate there are overheads but the price does not justify the extortionate price that appeared on the bill. The price to give you an idea of the significant mark up was £2.55 for £5.98 you can purchase 2 x 70 portion bottles from Costco. When you consider that the only thing added to this item is water this will cost families a lot of money and leaves a very poor taste in the customer experience. Would I return? Maybe but not in a rush! Would I purchase drinks there? Not a chance!

Pre booked. Glad we did. Since the thunderstorms. Everyone decided indoors. Many turned away without a booking. Shown to table immediately. Lovely waitress Keri whizzed off to get our drinks. Food quality and quantity was par none. Fantastic. The place was incredibky busy. However the staff kept their cool and provided an excellent service despite the mad rush. Only downside:- you need more than one on the carvery counter. The que would be so much shorter.

I like the concept of a carvery but very few places can make a success of it. Unfortunately this is not one of those. We came in early evening and although the meat offering was good the same could not be said of the vegetables all of which would appear to have spent many hours festering in their dishes. the roast potatoes had obviously been reheated more than once and the overall quality was very low.

great place reasonably priced and the lady called sarah always makes sure everything is ok,which it always is.thoroughly recommend

Excellent Value Breakfast, cheap as Weatherspoon's and better quality. Really friendly staff Kerry & Jade both checked back to make sure we had everything we needed.

Been there in beginning of November. Was a great place to visit for lunch. Server was very friendly and the meat tender and fresh

Keri, Cloe and Bee (she called herself queen bee) really good sense of humour. Keri the host was lovely. The three of them made our night. We will be back. Food and cook sharkey were great.

For Sunday lunch you can’t beat the Toby Carvery. Best to book in advance as it’s a very popular place to meet up and eat. Staff attentive and very polite.

The food was good, all of the staff were lovely, but who is this manager with the beard? Staff roll their eyes whenever he appears, usually looking at his phone, getting in the way seeming serving no purpose other than to make other people’s day more difficult - get rid - used to have a great vibe, but defo got a bad apple there

Arrived and was ignored by numerous staff as they went about their business. A simple acknowledgement saying ‘we’ll be with you shortly’ goes a long way to being recognised that you’ve arrived. There was a smell of body odour moving around by a member of staff which was most unpleasant. The server was pleasant and attentive for the most part. The food was good as expected (wine wasn’t great). It was a bit of a struggle to find someone to get the bill at the end of meal. The whole place needs renovation, it is very dated and worn.

Visited on Tuesday 27th February and from the moment I walked in I could see the chaos. No one on the front desk or bar, the bar was cluttered with dirty glasses and empty dishes, and the poor ladies in the restaurant were rushing around, and from what I heard, apologising for the slow service because of the lack of staff. After not being acknowledged by the gentleman that I assume was in charge (too busy on his phone), we walked out. Such a shame, it used to be well organised…

Cannot fault service or food but I have one criticism the restaurant entrance is NOT disabled friendly, my husband has a walker and had to go up 4 steps luckily for us there was a member of staff at the top of the steps who very kindly helped him,she explained that they are not allowed to use the bell anymore and the reasons why, which I can understand, but surely could the set of steps up to the entrance not be made into a ramp so people with wheelchairs,crutches,buggies walkers,walking sticks can access the restaurant easily. I saw a lady struggle up the steps on a crutch thankfully she got to the top safely, would of been much easier with a ramp.

Made a reservation this morning for later same day . Easy booking process. Never been to Redhill branch before. Pleasantly surprised, good hot food, staff at the reception were attentive and friendly as were the waiting staff. Nothing to complain about and would definitely visit again . Thank you

We popped in for a roast as we had been gifted a voucher over Christmas. When we arrived the woman at the desk flatly and unapologetically said they had nothing available unless you'd booked. So we left. My partner however went straight online and saw they had a lot of availability so booked a table and walked straight back in. Ridiculous waste of time all round but we got our table. She must have known they had tables !!. Food was ok, not dry or cold but really not much flavour at all. The staff all looked fed up. Felt quite sorry for them. Its cheap and you can get a lot of food. Wouldn't bother normally though.

What can I say very good value so much food for a good price good staff with excellent service. Also quite a good drinks selection. Seems very popular for a Tuesday evening

All the staff seem very unhappy. When I have been in before always smiling always happy to talk. The new manager leaves a lot to be desired. He struts round the place like there's a stink under his nose and always on his phone I haven't seen him do Any work. Food always good. Just a shame all your are happy

We traveled to Redhill for a surprise Birthday meal for 24 people as nowhere else we tried could or would accommodate us with these numbers. The staff were friendly and helpful, David had drawn the short straw and looked after us with outstanding patience, kindness, and professionalism we could not have asked for more absolutely outstanding highly recommend

I previously made an official complaint about our Christmas dinner that my wife and I had to cut short, but received NO REPLY. The fact that just after our 'starters' a group of three very drunk men were seated opposite us (midday) and even though another table next to them had 4 young children having a meal, they obviously had been drinking well before they arrived and proceeded to fill the glasses they had been given for refill coke halfway with vodka they produced out of a bag they had with them, also clearly on the table were cans of lager they had also brought in. They were constantly swearing and making crude remarks about female staff. It got so bad and created a very intimidating atmosphere so once we had hurriedly finished our meal we left, going without the desert we had hoped to have. On paying our bill we did say why we were leaving without finishing our Christmas meal. We were very disappointed that they couldn't even reply after so many years of our custom. Needless to say, the fact they let that happen at midday in the restaurant area (they have an eating area in the bar) we have been put off eating there in the future. Christmas dinner ruined!!!

Cheap yet delicious food. You really can't beat the price here. Carvery good, offering a fair amount of choice. Our server, David, was really helpful and friendly. Very attentive staff. Will be coming again.

Was staying in the travel lodge next door and went in the Toby for the buffet breakfast which we was very disappointed with. There was no tomato’s left, 3 eggs that were hard and left sitting in a bowl of cold oil. A few rashers of hardly cooked bacon. The hash browns were broken and battered. The sausage and mushrooms were nice though. There was no butter just margarine and we had to wait a while for them to get some butter. I’ve definitely had better in other Tobys.

What an experience that was. There was an empty bottle of vodka and a baggy with white powder as we walked in. We waited 3-5 working days for them to bring some bread out to toast. The eggs looked like the were cooked with a flamethrower. The bacon oinked at me as I walked passed. The sausages looked like something Nigel farage ate on I’m a celebrity last week. The lady rolled her eyes at me when I asked for some beans. Apart from that it was great. Couldn’t fault the apple juice to be fair.

The Manager on Arrival was Blunt and unhelpful when we were offered the Smallest table in area Everyone walks past , didn't want to give us another option ? But apon discussion it is possible to sit in Bar area , so I wonder Why Manager didn't Offer that ? Booking service unable to talk to staff ?? Would Not Recommend Redhill Toby as Grubby, bad service & food just basic . Wouldn't go Back Maybe Even if someone Else wat paying !?

Great food and quick service Lamb was great ,, could have done with a bit more meat , use quite a lot of these travelling with work and definitely on the lower side in meat portion The boy that took my payment, nice and polite but bloody stank of B.O , what a shame ,,

Just had a Xmas meal there with my social group I run and it was brilliant. The whole evening ran as smooth as anything. Staff were very friendly from the welcome on front desk to bar and waiting staff. Keri our server was an absolute star and a real credit to your team and company. Nothing was too much for her and smiled continuously. We opted for the festive menu and no one was disappointed with the quality of the food. Definitely return next year for repeat Xmas meal.

Arrived at the restaurant for breakfast at 10am only to find the place closed. A sign that looked like it was used regularly was taped to the door with some excuse regarding unforeseen circumstances blah blah blah. Basically boils down to minimum wage, treated like dirt, employees that haven’t turned up for work. An all too common occurrence these days.

Was so impressed with the service. Keri was on point, making sure we was happy. Didn’t feel rushed.

Visited with friends for a Saturday evening meal. Service was great, very friendly staff and very helpful. Price very good too. Was trying to be ‘good’ and avoid carbs focusing on just meat and veg. I did feel that there were too many potato options on the carvery (about 4) and could have been more veg as felt that was pretty limited. However, will be back but perhaps not when I’m trying to be healthy. 😂

I recently visited Toby Carvery (Redhill) whilst in the area with family and after having visited numerous venues in the past this one needs to serious up it’s game. We arrived just before our booked time and we were shown to our table where we sat for around 20 minutes with nobody coming to take orders for drinks or confirm we were having carvery so we went to the bar and ordered where the gentleman took our order and we then proceeded to get food with the drinks following a few minutes later, as per normal with Toby Carvery the food selection was really good and so was quality, once we returned to the table and had ate our meals a gentleman came to check what we had to produce a bill to whom I had said we’ve ordered at the bar and he reacted “a bit of communication wouldn’t go a miss” which isn’t a great way to react in front of customers, had the service been done correctly in the first place then it wouldn’t have been an issue, it was quite clearly looking round the restaurant there was very little organisation at this particular Toby Carvery as I noticed another member of staff getting annoyed. As Toby’s are usually a very good establishment to have a sociable meal out this environment wasn’t great with the tension in the air amongst staff.

È la prima volta che vado in questo locale ed è stata un esperienza positiva. La qualità del cibo è buona , eccellente il personale per cortesia professionalità. Certamente un luogo dove poter passare una,serata relax con buon cibo. Prezzi adeguati. Consigliato

A lovely family lunch at The Toby Carvery Redhill. Delicious food. We were looked after very well by Martin - great service and a good sense of humour!

1.Food always looks messy 2.untidy around food display 3.floor always got food on it (slippery) 4.gravey & sauce area extremely dirty area 5.plates always dirty to touch 6. Cuterly not always clean 7. Food never looks nice to eat or food over cooked and veg undercooked potatoes burnt taste 8. Floor dirty around tables 9.tables never cleaned good. 10.staff take their time

Nothing was good about this meal. Yorkshires were flat, meat was fatty, potatoes were bitty and undercooked inside, gravy was watery and so were the drinks. Staff were nothing special except quick to bring our drinks and quick to rush us out the door.

Myself and a colleague were staying in the on-site Travelodge hotel and at 7pm went to the Toby for a carvery dinner, we didn’t want the actual restaurant but to sit in the bar and eat with a few drinks, unfortunately with the entire establishment...

My previous visit was a nightmare, they have made some improvements including better privacy for the two tables for parties of 6 who used to be squeezed in between the carvery very and the queue offering no privacy for their conversations. Staff were attentive

First time there post COVID and must say the carvery has improved a lot. We were waited on by very friendly, helpful and accommodating waiter/barman David. The food was simple but good and the service excellent. As my friend and I did not want a...

Our first visit today (Monday). Food is typical Toby carvery which is decent value and quality and if youve been to any Toby you know what to expect. The pub itself looked clean and decor is quite nice. What stood out for us was the...

Absolutely awful from start to finish. “Roxanne” I see you are and have been the manager for the last few years. You obviously really do absolutely nothing in regards to these poor reviews, so I won’t waste my time with too much detail. Food: cold,...

We were one of the first people for lunch at 12 and the place was almost empty but there was a pile of vegetables from the day before under the table we were given. There was also congealed food stuck between the tables when we...

Never again. We went for a family dinner after a lovely day out. The gravy was thin and watery tasteless. We told our waiter who said he agreed it looked very watery,he said he would let the manager know. No one came back to us...

We visited Toby Carvery Redhill for a Sunday roast. The gravy was like water and had no flavour. We had a view of the bin and some draws of which the bin was overflowing and tissues all on the floor. There was food all on...

From the moment we walked through the door we were made to feel welcome !! The gentleman that greeted us was warm and friendly - we then went to collect our carvery and once again 10 out of 10 for the really friendly and funny...

The real issue, however, arose when our food was served. The server behind the hot plate seemed to be in a bad mood and was extremely careless in preparing our dishes. He sloppily tossed our food onto the plate, with no attention to presentation or...

Table for 12 prebooked weeks ago, we had to ask for seats for 2 as table was for 10 only Food was mediocre at best, alot was inedible, the service was non existant. The staff were far more interested in huddling behind the bar than...

The Polite waiter was the only one serving the floor Normally this venue is amazing And was again today but I had to say something today as David the server was flying and doing amazing job!!!! Xxx

We have been customers here for many years, usually good food and service, today was totally different, the waiter who was on his own was trying to serve the whole place, credit to him, luckily not busy, when we went to collect our meals we...

We visited as the carvery as it had been recommended and we had family staying. The carvery was superb. Our waiter was called Martyn and he was friendly and attentive and a great asset to the establishment. The toilets and overall carpets could do with...

As a Carvery fan, I was glad to find Toby conveniently located behind the station. The restaurant is clearly popular with local diners. I had beef and found it great. The staff were professional and welcoming. Will return for sure.

Better than expected. I was sceptical about booking as last year on NYE they were short staffed and service was lacking. This year service was good as was the food. Pleasantly surprised.

Family of six having 3 courses. Starters: Pate looked disgusting, shiny and formed in a mold, tasted of plastic, disgusting, not fit for animals let alone humans. Asked the waiter if it could be swapped for something else, yes if i wanted to pay again!...

Very nice dinner 5/5 for dinner. But towards the end disappointed me. We asked for the bill and the man just got himself a drink and kept going to other tables even though we asked for the bill. But so we asked this teenage boy...

Arrived on a busy Sunday. Manager was noticeably stressed. Staff noticeably lacked direction, out of cranberry sauce, food very average. One person serving at the carvery whilst 2 others watched. One lady waitress was lovely whilst her colleague was very surly. He later apologised for...

Restaurant very cold, heating not on. Even 1 member of staff was wearing a coat! Carvery was very disappointing. Veg too hard, potatoes flavourless, meat tough and due to the overall temperature it got cold very quickly. We’re offered pigs in blankets as we were...

Placed a takeaway order via Uber Eats, and after almost 90 minutes of waiting and 3 drivers at the restaurant turning it down and moving on, I called TC to see what was happening. The phone rang out the first three times, then a gentleman...

Very good food and great value for money. The staff were friendly and attentive. Décor is acceptable and it's a nice relaxed atmosphere. I look forward to my next visit

In our party there were 4 adults 1 teenager 3 boys & baby. Our server was Martyn he was really helpful, friendly & great with our grandsons. The food was good. My daughter wasn't keen on her sticky toffee pudding it was overcooked. All in...

We visited lunch time on the 7th September with our grandson. The carpark was very full and I found the last space by a wall, having had to let out my wife and grandson first as the space was so narrow. I then attended to...

I chose this place as hadn't had Toby Carvery meal in ages and was conveniently located on way back home off holiday. Easy enough to find but helpful hint, car park is free to customers, just need to enter car reg in computer pad at...

Food was good and staff very pleasant. However, there was no disabled parking, I have a badge, so we parked in another bay. We did not see any signage with regard to having to pay by phone, and the staff did not mention this at...

Not only was the Beef incredibly chewy/full of gristle, the food was tasteless. Meat portions were very small. Yorkshire puds- like cardboard Roast potatoes- not crispy on the outside-just coloured. Mash - like wallpaper paste. Cauliflower cheese - a mush with a sauce which was...

The food was one of the best I’ve had in a Toby before. Meat joints were fresh plus given good size portion, good selection of veg and the gravy is to die for as always. Only disappointment was the pigs in blankets which looked and...

Enjoyed a lovely meal with my family here yesterday, we were served by Martyn and he was wonderful, very attentive and helpful.

Hi , i have used this Toby many times always good nice staff good food and the chefs always look clean behind the buffet , but the front of house outside needs a clean up it looks terrible broken tables cig butts every were 2...

Ate here on Thursday the 23rd June. Roast was lovely staff were lovely. However we ended up wi TV a parking fine? We parked around the back and saw no signage to pay for parking and also none of the staff mentioned it ? Avoid...

5 of us ate here at 7 o clock tonight. A full car park worried us slightly, but we found a space quickly enough. Loads of signs asking to register your car etc, , We then had the best Carvery I have ever had. Gammon...

Me and 14 other members of my family had a meal on 5th of june . My mum parked in there car park for the first time. She parked in the disabled bay as she had my nan who can hardly walk and my grandad...

I visited the Toby early evening & was looking forward to the carvery. I was delighted by the choice of meats and vegetables, but found some of the dishes were not up to the usual standard. The beef was at the end of the joint...

Service, very good, atmosphere fine and thank God no canned music. Tables and furniture good but quite honestly the decor looks rather tired and could do with a refurb. All the meat choices delicious. As we had arrived around 12 o'clock all the veg was...

The worst experience we have had ever. The duty manager got extremely defensive when questioned about disabled parking, pointing out that he is also disabled which was completely irrelevant. He, and another staff member, were abusive whilst we were leaving swearing and sticking their fingers...

Excellent food and very friendly staff. We travelled down from the Midlands and stopped in here for a meal.

We have always come to Redhill from crawley, as food has always been excellent. I know its been challenging times but oh dear toby what happened. We all could not fault meat ,but I'm afraid your standard of vegetables was a disgrace.Roast potatoes very luke...

What I can say about this Toby Carvery is - Staff are always friendly and inviting. On my last 2 previous visits (over the space of a week) for a quick bite to eat, we were served by Martyn, who is always very polite, efficient...

Disappointing compared to other Toby Carvery's. The waiting staff do a good job but there are only ever 2-3 staff on duty and are running around allocating tables, ordering foods and clearing tables etc. Roast parsnips are never on the menu, other veggies are not...

Thank you Toby Carvery for a very pleasant family meal. The food was fab & plenty of it, only disappointment was the veg (tasteless). Service was great & price was affordable. We will be back.

Came to Redhill after our local was completely booked, so glad we did!! Had a lovely evening, all the staff including the chef's were so friendly, despite being very busy - and a big thank you to Martyn who went above and beyond to make...

I almost never wrote a review about a restaurant, but in this case I just had to, I was unfortunately cancelled at late notice for my early Christmas Day with my children due to a Covid outbreak in the kitchen where I had arranged my...

I’ve never had much luck with a Toby always seems something from very rough veg to poor mains. I normally have just the vegetables but thought I’d treat myself with the mushroom pie, after waiting for it to come I tried to cut into it...

We went here for a nice roast but was extremely disappointed the food was Luke warm and the vegetables where hard the only nice part was the meat . Such a shame

Food was excellent as always. All staff very friendly and helpful. Special thanks to Martin and Isaac. I would definitely recommend eating here- the menu isn't extensive but the carvery is always good

We visited as a couple after booking online. We were served by a very personable young man called Jack, who went over and above, this is customer service extraordinaire. The Carvery was also excellent with lots of choice both meats and vegetable Well done Jack...

I’ve visited quite a few Toby Carvery’s around the country and this is probably the worst. The food was poor, Luke warm at best and not the best cuts of meat. The beer was awful, flat pints and at nearly £4 a pint you expect...

Food was good and well cooked and service was helpful and friendly. But beware, you have to pay for parking!!

Visited on Sunday with family. Roast was delicious. We all cleared our plates. Plenty of choice on meats & vegetables. Chefs & waiter all friendly & helpful. Desserts were also very nice & reasonably priced too. Would definitely recommend a visit. Only bad point was...

Nice location & good quality service, food & drinks. I have given this 4 star rating as the air con made the experience too cool.

Food was good, atmosphere was ok. Came with my 4year old daughter. 2 men’s toilets: 1st toilet had 1 cubicle but the toilet was out of order. 2nd toilet had 2 cubicles, 1 had no toilet seat or lock on the door, 2nd had a...

As usual a lovely meal was had by myself & my family. The service was brilliant & we didn’t have to queue for the carvery which was a surprise on a Sunday evening. Our server was very helpful/friendly & the chefs at the carvery counter...

A young man served out table on 23/08/21 he was very bubbly polite and helpfull always with a smile on his face even though it was very busy. He asked if the meal was ok then asked if the drinks were ok. he had time...

On our first occasion we went during the evening, it was very pleasant but extremely busy.felt a little bit rushed but the food was OK. The second time was a week after during the day, complete difference, the food wasn't that good, the turkey was...

I took my parents for a meal as my dad loves a carvery. Friendly greeting and a choice of where to sit as my dad can’t walk that far. Food looked nice on the hot servery. The meat eat lovely especially the beef which was...

Has to be one of the worst establishments I have ever stepped foot in, out side is disgusting, flat soft drinks, stood and waited to be served at the carvery decided to leave the que and have a beer looks absolutely vile the carvery is...

we originally booked for the carvery in Crawley but got a call at half 4 in the day to say they had to cancel are booking due to staff having to isolate so I rang and spoke to Donna at the carvery in Redhill and...

I would like to Thank Vicky K. the waitress that served us today. Her professionalism, politeness and friendly manner made me feel really comfortable being out again. We've been here many times and the service is always so great. But today was extra special being...

Went on Saturday lunch time, for a friendly catch up. Food was delicious (especially the gammon) lovely cold beer and the service from beata was absolutely excellent. What a credit to the company. The chefs were also very chatty and pleasant. Very nice day.

not sure what was wrong with cook ( not a chef) tomato and baked beans slopped on to plates going everywhere .2 eggs that were bullets ,when asked for fresh was more or less told take it or leave it. Rest of staff very good