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112 Opinions in 1 websites
We had a lovely weekend stay at the Brookfield hotel. We had a function on the Saturday night which was a 7 course meal and I have to say I was blown away with the service and the reassurance of my gluten free options, I could literally have exactly the same dishes as everyone else with just a couple of tweaks I couldn’t believe it! A lovely gentleman served me who I think was a manager (I am so sorry I cannot remember his name) which made me feel so looked after as it can be daunting eating out somewhere new! All staff were helpful and made the evening run smoothly it was very professional! The room was basic but clean and had everything we needed, the only thing I would say is more plug sockets but that’s not the end of the world! Also it was a bit expensive for room service as a sausage and bacon sandwich ended up being £13.45 including tray service but again with inflation maybe that’s why it was that much! Apart from that there was plenty of parking at a small charge and the hotel was easy to get around. Thank you for looking after us, it was the best meal I’ve had as a coeliac plus the most I’ve ever been able to eat!

112 Opinions in 1 websites
Visited Saturday afternoon for a cold drink and scone. Wanted to sit outside as it was such a nice afternoon. The only free table was literally stacked with dirty plates,glasses,cups,cans. I went inside and although the entire place was empty EVERY table was also stacked with dirty crockery!! Half eaten meals,flies everywhere. One of the tables outside became vacant so I ordered my coke and scone and asked that the table be cleared.. A very reluctant lad came out and cleared the debris,didn’t bother to wipe the spilt salt,ketchup and general mess up. Another customer was loading dirty plates from her table onto another but still nobody bothered to clear up. My scone came out like molten rock,it had clearly been zapped too long in the microwave. When it had cooled down enough to hold I tried to cut the scone,it was rock hard. By this time the staff were out enjoying the chaos that was happening in the grounds of the cathedral and clearly weren’t interested in customers. Definitely won’t be returning,the whole place was dirty.

111 Opinions in 1 websites
Lovely place....food delicious ample portion size ...menu caters for all tastes...I opted for the steak pie..and my friend the olives...both were delish..will def return..well worth a visit...

111 Opinions in 1 websites
Mi pareja y yo visitamos Otley regularmente, y siempre pasamos por algún almuerzo en este pub, ya que hemos tenido muy buenas experiencias en el pasado con la comida, el personal y el servicio. Pero, desafortunadamente tengo opiniones muy diferentes del servicio al cliente como recientemente apareció para algunos alimentos. La comida llegó caliente y como siempre muy deliciosa, al menos hasta que descubrí un PELO en mi comida. Cuando la señora que nos servía vino a quitarnos los platos, nos preguntaron si todo estaba bien y debido a que mi plato seguía lleno, mi compañera discretamente tuvo que informarle del ingrediente extra. Había colocado el cabello en la servilleta como evidencia, y la evidencia estaba envuelta y guardada dentro de un pequeño tazón. La señora del bar se disculpó y nos dijo que hablaría con el chef y momentos después cuando se acercó a nosotros por su cuenta, todo lo que obtuvimos fue "¿quieres una bebida gratis?", a lo que dije que no, ya que siento que habría sido más profesional devolver nuestro dinero para esa comida en particular. Pero mi compañero recibió una bebida gratis, cuando era mi comida que era el problema. En retrospectiva desearía haber pedido hablar con el gerente, o al menos hacerle saber a la señora del bar que preferiríamos una deducción de la factura, pero como me sentía bastante tenso por la forma en que se trató, esto no sucedió. El chef ni siquiera hizo acto de presencia ( sólo para ir al baño ) para disculparse. También me pregunto si fue decisión del chef ofrecernos una bebida gratis y no un reembolso, o de la dirección. O, o, no recibimos una disculpa personal de ellos. Por lo tanto, me gustaría decir a la encantadora señora que nos sirvió, ¡GRACIAS!, porque usted era la única persona que se disculpó y debe haber sido una de esas situaciones muy incómodas a las que hay que enfrentarse. Un mensaje al chef y a la dirección, por favor tómese más tiempo para hablar ocasionalmente con sus clientes durante su visita a su pub. Esto podría eliminar a otros clientes de pago que se alejan molestos y frustrados, sin mencionar la publicación de comentarios negativos. Siempre hemos tenido visitas muy positivas aquí, recibido con una cálida bienvenida del gerente y el personal del bar cada vez - y la comida es preciosa! Pero desafortunadamente, esta vez me sentí decepcionado por el enfoque de servicio al cliente.

111 Opinions in 1 websites
No Toilets.. Still! I’m writing this review in the hope that the owners read it and take action. The food is as has always been extremely good as fish and chip shops go. My issue is that the toilets are out of service and have been for months now, c’mon guys, this place has a sit down area to enjoy the food, why why why are the toilets not working. There are times especially after food that you simply need to go the Loo, having no toilets meant that I was conscious on how much I ate and ended up leaving half a plate as I didn’t want to get caught short. Until the toilets are back working out of principle I will not be coming back,

111 Opinions in 1 websites
Went here for lunch today a lovely young lady with long dark hair and glasses served me. Got to say the food was lovely but the service was fantastic so polite and attentive even though she was serving alot of customers it didn't stop her making g sure everything was OK. Will definately be going back thank you

111 Opinions in 1 websites
Very poor meal, Ham salad looked like someone put a bag of lettuce from the supermarket and a bit of very cheap ham. Bread roll inedible. When I mentioned to server, got a blank look and “do you want another roll” No I wanted a decent ham salad. Clearly no qualified chef or staff with any responsibility. Don’t bother eating here. Waste of money.

110 Opinions in 1 websites
My family and I came here for a light lunch and beverage and it didn't disappoint. The place was clean, staff very welcoming and friendly and the food and drinks were great and brilliant value for money. The fact it was also dog friendly was even more of a bonus for us. We would highly recommend.

110 Opinions in 1 websites
Went in today inverary is lacking cafes and spotted this one no one on the counter.! Waited a few mins staff member did say sorry we ordered I wanted my scone warm no we can't do that why not ?!!. The cakes were OK as we're the drinks but my goodness it needs a complete overall it's very drab bit dirty looking really. and really needs decorating the toilets are not the best someone at head office needs to look at this place very soon