The best restaurants serving American food in Wales

Worst place I've ever been in my life. Meal for one, half hour and still waiting in store. Nobody knew what was going on..... shocking!

What sort of kfc restaurant has no chicken for sale for two hours. When i asked to order got told there was no chicken fillet and they were frozen what aort of place is this ! Absolute joke might as well close down awful place to visit !!!!

This could easily have been a very negative review, as we have had three recent home deliveries, ALL with either missing or incorrect items! The store is literally only just over a mile away, but as I am currently housebound it may as well be on the darkside of the moon as far as my circumstances dictate. The most recent order wwas delivered minus x4 fries and, no matter what your opinion of KFC fries, that ruined a much needed meal after a long drive! On this occasion though, my other half was able to go into the store the next morning to complain. To her eternal credit, the Manager (unlike her counterpart at the nearby McDonald's!) was extremely apologetic, and replaced the entire £40 order on the spot, so well done her! Subsequent deliveries have also been correct, AND pleasantly hot...👍🏻

Although this place was a lot cleaner than our last visit, I always feel cheated leaving there as the portions are minuscule. Their tower burger is more of a bungalow burger and I doubt if one small potato had been used for the chips portion For £1.99, the coleslaw was a small tub of cheap low fat garbage and also at £1.99, you get one fillet the size of a chihuahua’s d**k Bloody disgrace

Booking hadn’t been written down when we arrived. Waited 2 hours for main food which meant the people who didn’t have starters sat hungry for 2 hours. When it did come it was a mediocre dry burger. Had to pay for anything else to arrive on the plate. Over cooked fries cost £6.50 to eat with the burger. The place was empty so no excuse for how long it took. Empty on a Saturday night speaks volumes. Horrified at the cost for 2 adults and a toddler who just had a £5 dish of pop corn chicken. Never again!

I got my food and it had a multitude of blood clots and I can now only taste blood and I ripped out a 3 inch tendon from 1 of them and the average piece was more gristly than an actual raw chicken ypu just bite into and that would be more pleasant basically they 🍇ed the happiness out of my bucket

Me and my friends ordered KFC at the touch screens, and waited over half an hour for our food. We were told at the counter that they were down to one fryer (fair enough things happen). Once having our food however I was discussing a complaint that another customer was having with a member of staff, which another staff member (presumably off shift) overheard and came across slightly aggressively when explaining the situation and assumed I was the one making the complaint. I understand the stressful situation and felt for the staff who were trying their best, but the behaviour of that one individual is not excusable. When down to one fryer surely there is a risk of cross contamination? Allergens etc. We were not forewarned of this situation, because seemingly as we entered there were other disgruntled customers who appeared to be waiting a while also. We ended up warning potential customers outside, of the situation, as the staff members should have done. Just a frustrating moment for everyone really.

My advise is to give this particular outlet a very wide berth - in my 40+ years of using fast food outlets, this absolutely goes down as my worst meal - by the looks of the Zinger Double Down, it must have been thrown into the bag from across the other side of the kitchen - fries/chips or whatever they were meant to be, were soggy & tasteless (paid for large & was given regular that shouldn't have even passed for a small portion) - the staff must have a 'couldn't give a single toss' attitude towards their job!

Evitar evitar llamaron con 7 miembros de la familia después del karting. Desafortunadamente tuve que dar una estrella Gastamos 80 libras aquí para todos nosotros. En una de las hamburguesas había un pelo que el personal no dijo nada aparte de dar una nueva hamburguesa torre solo para encontrar dos pelos más en las galletas. Todos nos fuimos sintiéndonos inquietos y el estómago girándose tras él. Absolutamente asqueroso subió a quejarse de que el personal no interesado en lo que teníamos que decir pidió el pesebre aparentemente está ocupado. Lo siento, pero si está (aparentemente) ocupado, necesita abordar la situación, así que me puse a escribirlo aquí para que la gente lo vea y lea. Desafortunadamente no tomé una foto de la hamburguesa, pero lo hice para la galleta. Personal que no llevaba redes para el cabello ni estaba atado en un moño no llevaba guantes no por lo que vi. No volveré a llamar aquí. Prefiero tener hambre. Solo espero que la gente vea leer y siga mi consejo y se mantenga lejos de aquí

Food was ok, not the warmest The restaurant and toilet are not clean, especially the toilets yikes! The whole place has seen better days! Never seems to improve!

Moldey coffee bad service. I had to pick it up myself. I may as well have made it myself it tasted like instant coffee and there was a screaming child that spilt my coffee. I am tamping I will never forget my bad experience. Thank you for ruining your reputation and my day you can pay for my therapy babe. Mine not yours mine. Have a good day. From Karen xx

I would give a minus if I could absolutely appalling I had the tower burger they put 2 chicken pieces and not a full fillet, both meals received no chips, no free gravy when spending over £20, food was cold and took over an hour to be delivered avoid this kfc, I thought I would give it another go as I work in restaurant myself but looking at the reviews this restaurant is definitely not consistent

Oh Dear God What’s an absolute car crash of a business, rather entertaining to be honest. The problem with setting up a business inside another business is that if everybody isn’t onboard then it turn into a CarryOn movie. We visited this place as we had heard great things about these burgers. But been able to make a burger is very different from running a business or even serving a burger to a table. The FATCATS staff have no interest in dealing with anything about the burger business. The food had to be ordered on an app, with a minimum order of £20 which is outrageous for a burger. When the burger arrived we had the honour of receiving it in a plastic tray with wooden cutlery by 2 young lads that looked liked they just come off the streets after playing football with there mate. BUT EVEN WITH ALL THE NEGATIVE THE BURGERS ARE INCREDABLE

Service slow. Food warm looked like it been thrown on the plate. Salad cart empty. Waitress spoke very quiet so couldn't hear what she Was saying . No-one around to pay bill had to go to the bar

Terrible service never again. Took ages to prepare order and when we drove away and opened the bag half the order was missing. Will not use this place again.