KFC in Carmarthenshire

Busy had to wait 30 min that was ok as could see rushed off feet in busy bank holiday weekend reassures clean considering the amount customers in store

We've had many good meals here previously but today was just SHOCKING. Dirty tables and overflowing bins. During our time there, we didnt see a single table being cleaned. Service was SLOW, SLOW, SLOW. Only one person standing at the counter in front of us, failing to get served since the only person on the desk spend his entire time handing out food that was ordered on the machines. So we ordered via the machine and got our food before the poor guy who was still waiting to be served. Our food took almost 20 minutes to arrive and the server mumbled something incomprehensible, which I had to ask 5 times in order to understand that they had run out of gravy. When we left and walked back to the car, we could see the outside bins overflowing. In general, one of the worst experiences we've every had anywhere

Dire and you pay through the nose for the awful food and miserable experience Ordered online to collect via drive through £28 spent 4 pieces of chicken meal 4 boneless chicken meal 1 sweet chilli chicken pieces 1 bbq chicken pieces I lg 1 small gravy Followed all instructions gave order at drive through Drove to window asked to wait Few minutes later advised it is not working so please go to front desk. Park up husband goes in with a screen shot of the order confirmation. Can’t take copy they need the email so have to forward the email. Resent the email to hubby to show them. Then he is back at the car saying they can’t get it to work I need the app - I don’t have an app didn’t use the app to order, so have to go in also with my phone They agree to do the order and took a screen shot of it so they have it Get home finally after losing the whole concept of fast food and a quick treat, and we are ready for a bit of nice chicken - well that was not to happen The 4 pieces of chicken on the bone were 4 drumsticks. Who the hell gives 4 drumsticks?.. ok get over that disappointment and dip it in the gravy - I Gravy is terrible, tasteless and watery. So runny it’s diluted within an inch of its life. Ended up making chicken bisto instead! The food was awful. Chicken had been sat there for ages, the fillets were like rubber and very salty The bbq and sweet chilli chicken was drowning in sauce and all mushy, no crispy chicken to be seen Honestly a blooming miserable experience. Last time for us Avoid this place and go buy a cooked chicken in Morrisons and eat it , fraction of the price and all the taste.

Said they closed at 11pm, all the staff were sat on the floor outside the doors smoking, the doors were open, Uber and customers were turned away. In our case went through the drive thru and was mumbled rudely at that there was nothing left we can’t give you anything. We could see the guy sat outside who replied on the intercom. Can’t tell if I want to laugh or cry. From now on I’ll commute to Llanelli

My friends quote suits the best the people that work in kfc are the people that can’t get a job in McDonalds, absolutely diabolical m!

Ordered meal plus 2 drinks which were full of ice and hardly any pop, would not be going there again. Not a patch on the kfc crosshands

Hardly eat take aways like this but we were in a hurry and really hungry. Thought KFC would be the best bet of them all. The alarm bells went when the server came to the drive through window- we should have driven on and not ordered. His clothes were dirty snd the window was dirty with greasy hand marks. ordered and drove on to the pick up window and saw that they had only scored 3 hygiene rating. I though all such establishments should be 5 Again the guy with our order had dirty clothes. The fries were inedible, and the chicken dry as a bone. Avoid at all costs. We were lucky we weren’t ill.

Had a great time. The kids loved it. Great value for money. Staff very friendly. Would go again any time.

No customers on arrival so we believed our luck was in. On entry floors ,tables very dirty, bins were overflowing. Ordered food at counter, served by a member of staff who didn't want to be there, manager appeared so I asked if he could clean our table and chairs to which he passed on to the member of staff who was dealing with our order, I've never seen a manager of KFC have no interest in the cleanliness of there establishment before. After collecting our order from the counter the member of staff came over with a wet cloth and quickly wiped our seat and table then left, we had to get some serviettes to dry the seat before we could sit down. The food was way below the standard you'd expect from KFC considering we were there only customers you'd expect fresh quality food. We realised our drinks were missing but when we went to ask for it the manager,member of staff and so called food prepares had disappeared.,10 minutes later we managed to get our drink. At no point did any KFC staff enter the dinning area to clean up. POOR MANAGEMENT. Eventually we left the majority of our food as it wasn't up to KFC standard and vowed never to return. In my opinion KFC need to get a manager who knows how to run a business or close it down and leave the fast food business to McDonald's and Subway next door.

With having visited this branch on many occasions, it was very disappointing that there were many issues from a ten minute visit and none were acknowledged with an apology. The environment was disgusting with rubbish left on tables and floors, with no intention of clearing up despite four employees available with an extremely slow evening and no reason not to. We ordered through the digital system in store and upon our order being ready we were informed that there was no mash potato and that “we’ve just popped an extra portion of chips in instead?”, no this is not what I ordered however if you had informed us of this, this would have been fine and if we were offered a refund for it. It was only until I asked for a refund for the two portions of mash potato we did not receive. The tall male with dark hair did not seem capable in organising this and lacked customer skills. Another male appeared to which was eventually able to refund the mash potato and said “if I get told off it is what it is”. My partner and I then sat down to have food, to which we noticed we were missing part of the order. Gone straight back to the desk to which no one seemed bothered to attend with any hurry and hiding behind the food shelves at the back - it very much appeared that no one cared. A female appeared, explained the issue to which she grabbed the missing item from behind and handed over. I returned to the table, opens up a gravy pot which was more runny than normal, dipped a piece of chicken in to find a fly attached. By this point it was frustrating as this experience was a disaster. Went back to the desk where the second male re appeared with no haste again, showed him the fly attached to the chicken to which he said “oh god” and did not say anything else. I asked was there a manager available, to which he said “I will get him”. The male re appeared, again with no haste and said the manager would be on his way. 5 minutes past and still no one so I asked was the manager actually coming to which the male confirmed the manager was on a break? The manager Luke, eventually appeared looking very disorganised and disheveled. He did not greet me with informing me he was the manager, and by uniform he could have been anyone having worn a black hoodie and no name badge. I asked was he the manager, he said yes. I explained the situation to which he first said he would replace the item. I explained the other issues we had encountered and this wasn’t acceptable. Luke didn’t really have much of a response or act professional in hearing a customer complaint, again seemed like not w care in the world. I confirmed that we could not physically eat the other items due to this, binned the goods which would be captured on CCTV and requested a refund. Luke found this difficult in organising and very similar to the mash refund, he said “if I get in trouble then...” he provided me with the customer service contact number and link in the receipt to report which I have done. I have taken images of the issues but I would highly not recommend this branch until they sort out their act! Having read the most recent reviews it seems others are on the same page - KFC sort out your H&S, F&S and staff issues.

This KFC is the worst I have visited the chips were soggy they had obviously been sitting for quite a while, the chicken pieces were also extremely poor the seasoned coating was so soggy it was inedible and went straight in the bin the chicken meat was dark again like it had been sitting for too long. All in all a dreadful meal. We live locally and unfortunately this will not be a restaurant we will be visiting again, as it was a takeaway it went to the bin at home. If I had been sitting in the restaurant I would have returned the food and asked for a refund. My advise avoid this restaurant. Whoever ownes this franchise should read all the poor reviews and do something about it SOON. I wish I had read all the negative reviews before I visited and saved a trip when all the one star reviews total more than all the others put together there are big problems

Absolutely disgusting had my children with me the foul language coming froyn the worker's they were gagging making it uncomfortable to enjoy our food my partner did complain but we didn't get an apology the music was so loud especially the type of music they were playing was not acceptable table's filthy all in all will never return the workers don't care just plain rude

Not great at all. Have eaten here before and not had any problems, but today was sub-par. Box meals we ordered were without the boxes and missing the dips. Food was alright to be honest. After food we went and got 3 Krushems (one Aero, one Oreo, and one Milkybar). We were initially given two (which looked nothing like their picture) before we queried where the third was. The man that served us looked fed up and made a new one before sliding it across the counter to my dad before walking off. We felt as if they were all upset we’d interrupted their quiet period. Perhaps they’d all had a bad day, but it wasn’t very polite and we didn’t feel particularly welcome.

Avoid at all costs £24.99 for a boneless feast bucket and all they gave us was half the chicken fillets, no chips, no popcorn chicken and half the sides, upon complaint all we were given were the left over chips before they were binned, literally took the hot plate apart and scooped up whah came out, would not feed to a dog. Disappointed.

My husband, daughter and I are on holiday in the area and usually visit KFC in Norfolk. Our visit to Carmarthen KFC unfortunately left a lot to be desired. The chicken itself was almost in edible. The skin which is what we think is the best part of the chicken was so burnt it couldn’t be eaten,and the chicken was WELL over cooked . Between us we had a six piece family feast and it is unheard of for us to leave any , but unfortunately we left two pieces of this as it wasn’t edible. Perhaps I should have complained,but I didn’t…..bit on reflection maybe I can see why they weren’t very busy. Definitely the worst KFC we have ever been too, and no comparison at all for all to our local one

Now I'm no stranger to a fast food establishment. My companions and I have had good times in such places and I have no scorn for those who visit. However, this branch has some unpleasant issues. The food is entirely average for KFC, we all know what's available and how it should be presented, and the resulting tray of chicken and sundries was acceptable. My low score however is a result of every other element of the experience being well below acceptable standards. After many visits spanning a couple of years, i have yet to see the dining area clean. Every time I enter I see overflowing bins. I see tables coated in trays and boxes from previous diners. I see crumbs on every conceivable surface. I see disinterested and defeated staff members slouching around behind the counter. Even on slow days when the place is empty they are blind to the filth we must wade through to reach the chicken. The greasy ordering screens have never once in two years had receipt paper. The napkin and salt buckets are always in disarray. The button to open the automatic doors has never worked. It saddens me to have to give a low score, but in this case it's more than warranted. Nobody in the building takes any pride in their work. The management must be utterly terrible to inspire such low morale. I would say please do better, but I'm sure they won't. So be warned my friends. The chicken is certainly still KFC, but such trials one must brave to claim it may not be worth undertaking.

Dirty and grubby, staff dis interested and rude and so much for fast food. I love KFC but I won't be going back to this brach. Don't bother, keep away !

KFC carmarthen Poor communication skills from staff who appear always rushed Food just warm and tossed into bag Restaurant area grubby with unclean tables

What an absolute joke! 20 minutes waiting to be served, no apology in between, when asked how long it would be until we are served we were told that they were concentrating on getting the deliveries out! Music blaring, staff just dancing and shouting at one another! Rubbish stacked up on the tables and the woman’s toilets blocked to the rim with tissue! Needless to say we walked out and shall not be returning!

Where do I start !!! Awful food greasy burnt stodge …..that’s the only way I can describe it ….I wouldn’t feed it to my dog ! Felt sick after ! They also forgot my over cooked beans , had to drive back through drive through and no apology !! Shocking

Called here today with my wife and 2 year old, we walked in through the door and a member of the public said please watch where your stepping as the floor is lethal slippery, and he was right, my little boy likes to wander about...

Everytime i seem to visit this KFC they always forget an item, be it gravy or pop corn chicken. This time they forgot my Large popcorn chicken! The gravy was very weak almost like water, hot chocolate was stone cold, and the popcorn chicken was...

Popped in tonight (5/12/2022) on my way home with my daughter for a quick something to eat. As I could only pay in cash so had to wait to be served at the counter, no one even acknowledged me after being stood there for 20...

Avoid!! Food - disgusting, cold and dirty. Makes you feel sick after it. Staff - the rudest dirtiest bunch I’ve ever seen. Manager looks like he needs a good wash and the front of house I’ve never seen someone look so fed up and disinterested....

your popcorn chicken is hella decent and your fries are banging is it true you put chicken eyes in your chicken?

This is the worst K F C I have ever been too staff are miserable and can’t be bothered it seems it’s run by a bunch of kids with no idea food was cold and disgusting 🙁

The place should be given an award for the most unfriendly staff in wales will not be back I am just lost for words they staff could not careless if you purchase off them or not

Honestly this place is a joke , mighty bucket for 1 rammed in the smallest bag going chucked at you in the car extra hot wings apparently in that tiny bag too good cold staff awful

They mocked my sister the way they spoke and I totally did not like that they need to get their act together but overall the food was alright but yet again I did not like the way the cashier threw the pineapple sticks on the...

This is our local KFC and we have eaten here on several occasions. The food we get is always ok and very nice. This issue lies with the fact that we have never been able to successfully get what we would like to order. Every...

THE most horrendous KFC I’ve ever been too, they get the order wrong every single time, it’s never clean and always ill after eating there! How this place hasn’t been closed down I will never know. KFC really need to pay a visit to this...

DO NOT EAT HERE! Absolutely terrible customer service, like it’s been run by a bunch of kids. So bad that got a refund, would never eat or go here again! The most unprofessional, disrespectful, rude, impolite staff I have ever met! If I could give...

Visited today with friends. We used the self service machines to make our order. We couldn't change our sides to beans as it was set on coleslaw. Asked the people at the till to make sure we had beans instead. Food arrived, had to ask...

Not once have they ever got an order correct. Living locally, I have been to this KFC a handful of times since it's opening. They have never managed to get an entire order right items are either missing or wrong. The food here is always...

Absolutely disgusting, freezing cold as always, place is dirty and understaffed always, never again, KFC do something about this, it’s the worst kfc I’ve ever been too !!!!

I usually go to McDonalds nearby (excellent) but thought I'd try KFC for a change. What a mistake. Chicken greasy and coating undercooked. Chips hard as rock and pale and half cold. Staff were clearly not trained properly in customer service (unlike McDonalds' lovely staff)....

Seen none of the staff wearing hairnets and due to this found 4 hairs on my food. Obviously off puting and not acceptable. They seem to always get the order wrong and staff just seem like they don’t want to be there.

I visited the KFC in Carmarthen about 6 pm this evening and received the worst takeaway meal since New Years Eve when I visited the same branch. The chips were chewy in texture and appeared to have cooked in dirty frying oil and the chicken...

Waited at the drive through for 10 minutes, ended up going into the restaurant to be served worst thing I ever did, the toilet was filthy, bins over flowing with debris over the floor! We left straight away, I do hear that they have been...

I used the drive thru with my two children. I'm so glad we parked up to eat before we moved on to do shopping. 2 of the 3 orders were correct however the chips were cold. The chips from my sons order were missing and...

Negotiated 2 lanes of traffic queing for Macdonalds. Drove straight into KFC drive- through. No queue. Fries tasted like warm cardboard. First impression of chicken was more coating than chicken, which was greasy, warm not hot. Tasted band. I use this KFC about twice a...

Fancied a KFC tonight don’t have one often but tonight yes granted boxing night and close to closing time yes . All I can say is it was horrendous cold throw in a bag chips cold , until KFC realise people have standards go to...

Once more my order was wrong, this time only missing sides so not as bad as usual. At least they are consistent in their failiures. Last time I'm bothering to go there it's not worth the hassle.

Waited 50 minutes in the drive thru. KFC need to close this store down because it's just not functioning anywhere near adequately. It wasn't even busy.

Visited with my family for the first time in over a year, was extremely disappointed. Some items out of stock which isn’t a major issue . What did it for us was the staff, absolute idiots working there this particular night (sun 9th Oct @8pm)....

If it was possible to give 0 stars I would! Absolutely terrible service waiting in the drive through for almost an hour!!! AVOID!

Just went for a drive thru. Took half hour to be served by someone who was too busy chatting to her friend on the till and totally ignored us. Awful customer service. Serving staff pulling faces at their supervisor after being told to do some...

Went for a drive through to be quick as I was on my break in work but it was far from that. I was stuck in the queue and it took 40 minutes before I got served. I’m guessing they have a staffing issue for...

Popped in for lunch on the way home from Swansea, had a bucket and a boneless box. Chicken was just about cooked, 1 minute less and it would have clucked Chips had skins on (that’s how I do them at home) but they were full...

Me and my partner sat in the drive through for 50 minutes this evening, just to be told after all that wait by the rudest member of staff that they only had chicken on the bone left. What I don’t understand is why nobody came...

We ordered from the machine but it didn't dispense a receipt. Drive through was closed. We ordered 3 meals two were put on the counter and then told the other meal would be 20 minutes. Went back for it but they had carried on serving...

The staff were horrible and bitchy. We’re pointing and laughing at people. The overall atmosphere and attitude of the staff was disgusting #neveragain #vilepeople

Without doubt the worst I've ever had. I had the fillet burger (because they didn't have wicket zinger burger) then they did have the zinger after I ordered. Anyways. The chips were stale, my wife's wrap was also stale and the mens toilet closed. The...

Unable to get a simple order right. 90% of the order missing. What we did have was cold and messy. Spent the best part of an hour trying to get in contact with them to try and sort the issues out but apparently they have...

Yesterday I took a trip up too Carmarthen and when I was up there I fancied some food, I normally go to McDonald’s and wondered why I haven’t been to kfc in so long , within 5 seconds I remembered exactky why I hadn’t been...

Went to kfc in Carmarthen the experience was great. Staff was so nice and friendly and up for a laugh. Never had a bad experience with this fast food chain.

Clearly needs everyone sacking in this fast food restaurant and the place needs closing down its a joke seriously waiting an hour and a half for a peace of chicken and may I add a dirty and filthy it is inside... Get it closed down...

Upon arriving to the establishment we were disgusted with the amount of litter spread across the car park and overflowing bins strewn across walkways. They obviously haven’t been emptied for hours. Once ordered, our food order was consistently wrong for everyone in our party causing...

Where do I start? Just before completing our long 4hr drive to the holiday home in Carmarthen, me and my girlfriend decided to quickly grab some food to fill our empty stomach’s. We were delighted to find that KFC was still open, with the drive...

Literally just picked up a trilogy box meal and the fillet is missing, can you do anything for me? Thanks

Luke warm limp fires. Over Charged. Chicken burger looked like it had been sat on the side for ages and just thrown together

Burnt chicken, no meat on the bone and dry . Avoid at all costs. Terrible service, I honestly don't think they care.

The thigh meat was delicious but the brain bit wasn’t. The rib cage was left in and was very crunchy

So so dirty, food was horrible, chicken reheated and dry, chips cold. There was more food on the floor then there was in the banquet box....... all tables were filthy with dried on food. We even had to ask for our table to be cleaned,...

Ordered online went to first window to give my number he sent me straight around to next window with out getting my number then got told to drive back around to the first window for him to put my order number through and he didn't...

On a drive from West Wales to home my wife and I called into this establishment for a lunch.This was not at all what I expectd from a KFC having visted many of the chain in the past.The person taking my order was totally inept and unfriendly. I had to repeat the simple order three times to secure it only to be told that there was a fault with their coffee machine so hot drinks were unavailable.I was not supplied with napkins, salt, pepper or forks to eat the coleslaw that was part of the meal.Needles to said I will NOT be using this establishment again!

I got called to the counter and ordered a rice box and he originally gave me the wrong thing, then i asked for a refund of the product and he did after a short time then when I asked to order a salad he asks "Who comes to KFC to eat salads" detouring customers away form the branch.Once i got my food it was douched in mayonnaise, when describing the meal the employee didn't mention mayonnaise, upon receiving the food the rice box was flooded in mayonnaise, i requested a refund and had to wait at the counter for 15 mins before i got served by the manager because he seen me wait for so long.The overall cleanness of the restaurant was shocking, the tables outside were covered in old food and bird feces, the toilets had an awful smell to it, i walked out imminently, I can see from other reviews that i'm not the only one with this view, new management needs to be brought in.

Got my order wrong, then asked for a refund, and requested the original item I ordered. It was doused in mayonnaise so much that it was inedible, ask for a refund and after 15mins of waiting on the counter the manager has to come over and issue a refund, to find out the refund hasnt gone through so they taken mu money and didnt refund me after they taken the food back. One of the counter staff was wearing his facemask on his chin, meanwhile rest of the staff were correctly wearing the facemasks.

Visited this kfc today, people are pleasant food was great, but watched a worker serve us and others with same gloves then go outside to change all bins with same gloves on to then come back in to get clean bin bags with same dirty gloves touch all doors on his way, to them continue with bins and and touching all areas, gloves are pointless if you don change them.Unacceptable! Especially in these circumstances.

Got my order wrong again unbelievable don't they listen to the order it feels like they just grab something and hope that you drive off and can't be bothered to return it

Have visited the drive through here several times over recent years and literally on every occasion they get my order wrong Thought I’d give them 1 last chance today and even double checked my order with the young gentleman to make sure he got it right Was handed my food and thought I’d better double check as these numpties cannot be trusted Any hey presto they did not fail to disappoint - completely wrong!!!I really am at a loss how people can be so thick that they cannot read an order on a screenRequested full refund and went to Macdonalds up the road Awful, awful place - will never return

Service was fast, food was all cooked ok, staff were friendly. Don't know what people on here are expecting of a KFC but I've never had a terrible experience here, the worse was when I had 7 pieces of chicken not 8 however I'll forgive them for this as the gravy was spot on.

On a cold miserable winters day most of us want a hot drink with our meal. Well, you won't get one here, cold drinks only... Strange thing is, it's been like this for ages, so I'm no longer a customer. Even stranger is that this is characteristic of KFC in many places. There's more to this than broken machines.

Called to see if standards had improved from Jan 26th visit & Dec 27th visit and NO WAY HAD IT.Chicken still soggy & GreasyCleanliness was non existentChips were cold & like CardboardNo hot drinks were available still after the earlier visitsThis used to be a good place but has seriously gone down hill fast, no wonder MacDonalds is boomingCome on shape up, vastly improve cleanliness, friendliness and get the hot drinks machine fixed otherwise negative feedback will continue

I wouldn’t normally write a review for a fast food restaurant because I think it’s rather sad, but I feel the service we received today at the pick up window was far below what I’d expect... virtually non-existent, and I normally expect minimal customer service skills in places like this anyway.The lady at the order window is probably the only reason this isn’t a one bubble review, she was informative and polite; however, the bloke at the pickup window didn’t even bother to greet us, just looked at us handed us the boxes. No sauces were offered and my partner’s drink was missing, so we were just handed a tiny fruit shoot bottle, he didn’t even check with us to see whether it was a fruit shoot we’d ordered or the fizzy fruit drink (it was the latter). To be honest, I felt a bit uncomfortable so didn’t chase this up again. We were abruptly told ‘enjoy’ before the window was slid shut again.I later found there was no fork to eat my coleslaw with, so ended up scooping this out with my tongue and by using some of the fries. My partner’s burger was dry and he didn’t particularly enjoy his fries either. For a kfc, this was a very disappointing visit, we will probably avoid this one in future.

Love a KFC!!! And this one did not disappoint, friendly and helpful staff and yummy food served fast.

Large party of us dropped in - got served almost immediately. Pleasant staff on counter. Good value food. Really could do with a decent salad too. Oh, and get the coffee machine fixed.

Where do I start1. Toilets weren't over clean2. Bins overflowing in & outside restaurant3. Chicken batter soggy & Greasy4. Hot drinks machine keeps breaking down5. Chips were cold, overcooked and were like eating cardboard, reminded me of the chops you can do in the microwave6. Staff weren't overly friendly and not knowledgeable when taking discount off till receipts for doing the online customer surveyThis restaurant seems to have a regular staff turnover which doesn't look good on a customer if they aren't trained to high & customer service standards.I've seen better service etc at the Macdonalds up the road, come on KFC, Get your standards improved or you are still going to get mixed reviews from future customers visits

I was amazed how hard the young lady on the counter worked she was having to fullfill all the orders as well as take payments and orders on the counter, there seemed an over abundance of staff behind the scenes, it seemed totally unfair that she had to do all this on her own, this isn't 5he first time i've noticed this imbalance, they need more staff out front we can't all get what we want in those ordering points

Why cant I ever get a coffee in the carmarthen kfc I mean everytime Food is always good but if I want a coffee I have to buy food in KFC and then go to McDonald's for the coffee

Visited here Christmas Eve and again today January 10th 2020No hot drinks on both visitsChips were cold) lukewarm, reminded me of the microwave cardboard chipsChicken was warm, greasy and soggy.We didn't enjoy our visit on either days.Staff were not obliging and I had noticed that the place had gone downhill very fast over the last yearNo wonder MacDonalds are flat outNot impressed, I have done the customer review on their website so see what comes of that

Coffee machine not working and hasn't been for a long time. Cold chicken. Slippery floor. I'm not usually a reviewer but wow. McDonalds from now on.

Well I haven’t been here for many a month because it was awful last time. I thought I’d give it another chance. Wish I hadn’t bothered. Surly, abrupt staff , who gave my an incorrect order. The food was rubbish. The fries were burnt & luke warm. The chicken was tough & tasteless. My drink was nice & wet. Won’t be back here again. Somebody needs to get in there & do some staff training on customer service & on the way to cook & present food correctly.

Who needs Winter Wonderland when you've got Carmarthen KFC? WARNING - Greasy & VERY SLIPPY floor. Chicken in bucket was ok but cold chips - yet again.

Although the food is as good as any other KFC, the service here is repeatedly poor. There seems to be a huge turnover of staff so they are never trained properly. I heard several people say that it was almost worth coming in for the entertainment as the staff were all arguing wuth each other. This isn't the first time I've witnessed this. It took ages for the food to come, they messed up every order and prioritised the drivethru. It wasn't even very busy.

Not impressed, burger was ok, piece of chicken were discussing and dripping in grease and tasted gone off. No sweet corn either :( Toilets were filthy with faces smeared on the seat and blocked with tissue.

Called for a Friday evening takeaway treat, ordered via screens inside. Waited 15 mins for food and in that time it just seemed chaotic with no organisation, drinks being made and left to sude and muxed up, then there was a clear bust up between staff in the kitchen area as you could hear the shouting loudly. One member of staff apologised as i had my young son with me. Our order finally came and off we went, but they’d forgotten my son’s drink so went back in for that. Then back in car and off home 15mins drive away only to find that there were no chips for the bucket order at all. So overall an expensive takeaway and not a pleasant experience. Won’t be going back in a hurry

The food is simply what you’d expect. The staff are fine, the management are awful when it comes to rectifying problems. Extremely argumentative so go carefully as rational approaches aren’t on the menu. Will never visit the place again.

Outside Kfc was disgusting, all the bins were over flowing with rubbish on the floor as a result, I wrote a nice review about here ages ago, but I didn't even want to go in as first impressions are very important

Called in for a meal with my wife before going to the cinema. There were maybe 12 customers already eating, so very quiet ( around 3pm ). We went straight to the till and placed our order. All good so far. I had spotted some nice comfy looking seating to eat our meal at, but when we got to it there was food and rubbish on the seating and under the table. The table did look like it had just about been wiped but not very well. Surely whoever wiped the table could see the rubbish on the seats and floor. It looks more likely that it was staff who just pushed the crap off the table and thought “that’ll do”.

Went to complain about a tower burger as we both ordered the same however as my gf bite into the burger, there were bones.

Quick visit to the drive thru and was served by a very miserable lady (I was told called Rowena). If I could give some helpful advice, the hospitality industry is not for you my love!

Though we would take the family there for tea. When we got there the floor was dirty and slipper, the bins were over flowing.

Drove through Carmarthen KFC and all seemed ok until we got home most of the food was missing. Checked receipt to check and approx £12 of food was missing. I called the branch and explained the situation, they were expecting my call and apologised which was encouraging and indicated a positive outcome. I suggested that the meal could be delivered and the member of staff ( who called herself the manager ) told me she wasn’t there to be spoken to like “that”, they weren’t a taxi service,

Been here a few times and theres always something wrong and nothing is done to improve the service. Wrong food in my order, queues, rude staff (putting it politely) and faulty card machines. Spend your hard earned money else where!!

Why do most KFC always seem to be in need of a clean , food is good but the cleanliness is never good enough. It was quiet here but looked like it had not been cleaned for a while .

Been here a few times and not been that impressed with the cleanliness of the place. Tables like they are never wiped down throughout the day, seats and floors covered in food and the toilets.... Well just DISGUSTING!!!! Really been put off ever going here again.

Visited about 1350 with my wife and 7 month old grandaughter. Unable to get the automatic ordering to work so went to the counter. Waited and waited as only one lady taking orders ,making up the orders and serving. So very slow. The chickens pieces were greasy and soggy, the chips tasted awful and were hot but soggy as they had been standing in the bags in the warmer. I was a little concerned by the way the server handled the food. She placed her hand over the bags of chips so her fingers and palms touched the food...not hygienic at all.

We ordered and waited.I needed the facilities....big mistake ..dreadful smell.Food arrived chicken not quite warm enough but over cooked.Chips not quite hot enough.

Being big fans of KFC in other locations we decided to give our local one last chance following previous disappointing visits. Very sad to report nothing whatsoever has improved, as usual many items missing from the main menu and sides menu, no serviettes, only one type of dip available, all unoccupied tables full of leftovers and not cleared by staff, the floor was filthy with bits of discarded food and rubbish and the toilets smelled absolutely foul. We will never return, disgusting!!