The Coal House Grill in Carmarthenshire

The staff are friendly and welcoming. Food was average at best. Myself and my partner had steak, we ordered sauces to accompany the steak however they did not arrive with the meals. When I went to ask as no one had come back to the table they hadn’t even cooked the sauces so we were half way through our meals before they arrived. When they did arrive they were very watery and tasteless…I assume as they’d been rushed to be made. They did apologise and took the cost of the sauces off the bill. I asked for my steak to be cooked medium and it came well done. I hardly ate any of it and when they asked how food was I said the steak wasn’t very nice and overcooked however didn’t receive any apology or offer of a refund it was shrug of the shoulders and that was it. I did find that the young girl serving our food and drinks leaned over me constantly, once tipping a drink all over my arm. There were no restrictions for her to walk around the table but she still constantly did it. This doesn’t bother me normally but it was every time a drink came or she served food…..don’t be lazy just walk 5 steps around the other side of the table. We went on a Saturday night and booked a late sitting, by 21.30 they had brought us the bill (which we hadn’t asked for) and by 22.00hrs they cleared all our glasses away and then they turned the lights off in the room as I assume a hint for us to leave. This was exactly the same as last time we attended over a year ago it feels like you’re forced out when it would be nice to sit and have a few drinks after food. We waited a year since attending last due to the situation at the end of the night, on that occasion the food was actually really nice. On attending recently the food had gone downhill too so we won’t be returning. There are much nicer restaurants close by where the food is much nicer and the staff don’t make you feel like you have to leave early on a Saturday night.

We received a warm and friendly welcome during a busy lunch time. We hadn't booked but a table was found for us anyway. We were shown the delicious new lunchtime menu and look forward to returning soon.

1 steak very good, 1 ok, pasta tasteless, and missing bacon. However, the Manager compensated us well for this with a free glass of wine.

I definitely wouldn’t recommend, the lady brought someone else’s food to our table(they ordered the same) we started eating the food, and the lady came out and said that it wasn’t for us it was for the other table, she then took the food to another table, we had eaten some of the food, and they still give it to another table! The service was appalling, kept having dirty looks, the food was absolutely shocking, the chips were uncooked as of they’d just been soaked in the chip fat, and the steak tasted burnt, as if the grill was dirty and the price is absolutely disgusting for the quality of food

Popped in for lunch on the way to Cardiff. Fabulous food served promptly. I had a great Hunter's Chicken which was a good size and very moist with amazing home made chips.My husband had pepper chicken stack which had a beautiful pepper sauce.Staff very good,definitely returning soon.

The food was good but nothing special. The service was extremely slow. The staff were friendly but not very visible. Won't be rushing back.

My friend and I popped in for lunch today. It was busy with a good atmosphere when we arrived. Decided to try their special lunch menu, 2 courses for £14.95, there was more choice of dishes than we expected, decided on cheesy garlic bread to start, it was delicious, main course we both had rump steak and added pepper sauce. I don’t particularly like the char grill and asked for not too much, the chef immediately offered to pan fry it for me instead. Steaks were cooked perfectly, mine medium, my friend’s medium well, good amount of chips, peas and a giant onion ring, pepper sauce was really tasty. Service was great, thoroughly enjoyable visit. Would highly recommend.

Amazing and delicious food , always hot and served on a warm plate or dish. The staff are always friendly very polite and helpful very knowledgeable Great atmosphere

Went as a group for a special birthday. Lovely welcome, great lunchtime menu. We looked after really well. Would recommend a casual meal. Evening menu looked good value.

My daughter and I had a fantastic meal at The Coal House tonight, celebrating my daughters birthday, we had a mushroom and garlic starter, with rib eye and chips all cooked perfectly, theres a lovely atmosphere and superb service thank you, we plan on visiting you again soon thanks.

Great place for a Sunday lunch. First class service and top class food,well recommended. Thanks. See you soon.

Staying at Travelodge nearby and saw this was highly recommended so glad we visited, A warm and welcoming greeting from all staff and shown into a bright and airy dining room A good menu choice and we chose gammon egg mash and peas and hunters chicken with new potatoes and salad with a side order of the best onion rings we have ever had. Both our meals were fantastic ,well presented ,good portions and you could tell top quality ingredients . Wish we lived closer would be back in a heartbeat

We booked at short notice and despite it being very busy on a Saturday night we were immediately made to feel welcome and seated quickly. The food was good, very well presented and full of flavour but what was truly exceptional was the service. From Alex, the manager and J, one of the waiting staff, personal service was exemplary, very friendly and helpful. Definitely 10/10. Thank you ladies.

We booked Sunday lunch for 20 people to celebrate a 30th birthday. We were given the back room which seated us all comfortably. The Sunday lunch offering was amazing, plentiful, tasty, loads of veg, gravy by the jug full, and a huge Yorkshire pudding. We had our own birthday cake so didn't have dessert. The staff were friendly, polite and helpful. I was able to head over before they opened today to put up some photos and banners - very accommodating. Would definitely recommend Sunday lunch at the Coalhouse Grill. Thank you very much. We will be back.

Went here today for lunch and they have a new chef, the food was fantastic, vegetables you can actually taste and the amount of quality meat you get is excellent. The staff are always really friendly and polite and go out of their way to make you feel welcome.

Amazing food actually outstanding! Me and my partner thoroughly enjoyed. Service was brilliant kept on top of everything and couldn’t do enough for you. Nicest steak I have ever tasted! 🫶🏼 will definitely be back!!

Been here a number of times and the food has always been exceptional. Would highly recommend and will be back!

Really lovely evening here meeting old friends, generous portions, clean restaurant and willing staff whom were polite and caring. Medium steak was tasty. Warm welcome from the hosts, we will be back soon, thank you.

Absolutely fabulous place. Such a welcome from all the staff. The menu is nice and varied, the portions are huge… and the food was simply excellent. Hubby and I had three courses including the ribeye steak which was well presented, beautifully cooked to our liking and extremely tasty…. and the garlic bread was scrumptious! We look forward to returning soon as this will definitely be a regular favourite for us.

Great food, large portions, very friendly staff. My partners burger was overcooked, and the staff had no problem replacing it with a new one which was done to perfection.

Interesting and different menu choices. Very good food all round. Will go again.

Having Googled for nearby pub food while travelling to Cardigan The Coal House Grill appeared, Being one minute from the Cross Hands roundabout we thought we would give it a try, We could not have had better at £14 for a two course meal which would have put Miller and carter to shame, And half the price, The four of us all had Prawn cocktail and a Rump Steak, The Prawn cocktail was lovely and the Steak was stunning done to perfection and tender, Served with a huge onion ring, peas, some salad and chips, The meal had 5* from all of us, The drinks were reasonable the hosts bent over backwards for us, So if your heading West look no further it will be hard to beat and half the price you will pay further West, I would highly recommend the The Coal House Grill Cross Hands

Fantastic Sunday dinner....best I've ever had anywhere to be honest... Fabulous staff, very friendly and helpfull......Beef so so tender ..Nuff said..Will deffo be back.........

Lovely food, fast service and polite staff. Good value for money

Amazing staff who went out their way to make us feel welcomed and accommodated. The food was exceptional 👌 and the price is appropriate for the massive quantity. Highly recommend it and will definitely visit again when I'm back in Wales. Thank you for everything guys (from the whole family). 🙏

Had a tasty, well presented mixed grill and a pint with paté to start. Staff were attentive. It was early evening, so a bit too soon for atmosphere hence the score. Will visit again soon.

Booked very last minute on a Saturday. The carpark is a little rough, but the pub more than makes up for it. The landlord is fab, with a great sense of humour. Nothing was too much trouble. Very good food and good range of drinks. Definitely will be back.

This was a fantastic experience the staff are so lovely and work so well together and really focus upon customers the food was superb and really good value they even went the extra mile to provide a birthcake at very very short notice This is a lovely restaurant a must for a meal

The wife and I visited this lovely little place for the first time. We were impressed with the quality and presentation of the dishes. Everything we had was great but the sea bass was our particular favourite. The portions are generous and you will not go home hungry. Staff are very attentive and friendly. A great find - would definitely recommend.

This place was recommended by the B&B. As soon as we walked in Jamie made us feel very welcome to the point we booked for the following night even before we ate. Amelia and Jamie are a credit to this place. Food was stunning and portions very generous, best and biggest onion rings I've ever had, would whole heartedly recommended the food and service.

Fairly simple decor, but pleasant and relaxed atmosphere. Service was fast and very welcoming. First time I have visited and food was incredible. Served hot and well presented. Sea bass was the best I’ve ever had. Given the quality of the food and the service, was worth every penny. Will definitely be going again.

Just had a wonderful meal at the coal house. First time visiting, as have been booked out a few times we have tried (says a lot of the place). Myself and husband had the ribeye steak and it was one of the nicest we have had 😋. We had the mushroom and garlic sauce and all the trimmings which were delicious! Staff as friendly as can be, had a little wait, but they came and apologised but not an issue at all. We will definitely be back soon, as I’m still tasting the steak 🥩 😂. Thanks again!!

Fantastic service Fantastic food 👌 lovely restaurant desert was lovely keep up the hard work all,Just off crosshands roundabout great location advised to book.

Food fab , lovely beer ,service fabulous, atmosphere great will be back 😁 no for

Nice place staff friendly but not sincere everyone raving about this place how nice the food is I wouldn't recommend the stack. The chef can't cook a stack. Totally destroyed, my Stack money not well spent, plus the garlic bread was solid Would I go back there

Great food served by friendly and attentive staff. Highly recommended

Yet another great meal. We were a party of 4 adults. All agreed that the main and desserts were delicious. I had the sea bass which I can highly recommend. Can’t fault the service or the Staff. A wonderful venue. Please go if you are in the area, I’m sure you won’t leave disappointed.

Absolutely amazing lunch out today with the family! Couldn't fault it at all! Really easy to find aswell, food was superbly presented and I was bouncing at the sight of it😍 make sure you visit this lovely place!👌🏼

huge portions and delicious food, great service, only issue was plates were too small for the serving size

The food was delicious but the plates were to small, knives were blunt and servings were to large The chairs were uncomfortable unfortunately The car park was disgraceful There are pit holes everywhere which made it very difficult with my elderly parents who could easily have fallen if not closely supervised

We were lucky to get in, and it was well worth it. Excellent three courses, really good atmosphere and the staff were friendly and helpful. The food was so good that we tried to go the following evening but the car park and restaurant was full.

Usually lovely food but did not enjoy the Sunday roast. One dish of vegetables between 8. My favourite dish of sea bream missing ☹️

Had a wonderful family meal celebrating our sons 18th birthday. We will definitely be going again

Great meal again tonight. Chicken burger and dessert fabulous. Amelia the waitress is 17 today so excited after her first driving lesson this afternoon! Good warm welcome from the hosts - we will be back soon!

Enjoyed a Sunday lunch here food was good service was efficient friendly facilities were easy for children and family enjoyable experience.

Went for lunch with my husband. I ordered the Peri Peri Chicken burger after consulting with our server and my husband had Lamb Shank and mash. Both meals were excellent and the service was great especially from Amelia

Visited this place on a weekday and it was particularly busy as they had a large unexpected party of people arrive. The staff were very helpful and attentive. A bit of a wait for the food but that was not a problem, quite happy about that, but when it arrived it was certainly worth waiting for, perhaps one of the best local steaks I have had for a long time. It's a shame we re not a little more local as it would probably be one of our regular places to visit. The chef, a female chef, well done, did an amazing job not only of the food preparation but the presentation, both impressive and appreciated. Well done top marks.

Just returned from a family meal for our daughters 30th birthday, food was amazing, staff were very helpful and very professional! will definitly return, highly recommended

Steak was cooked perfectly. Good quality meat, fresh tomatoes were delicious. Homemade onion rings was nice also. Great value for £19.95. Peppercorn sauce wasn't the best, was almost peppered gravy.

Lovely food, fantastic service. Would recommend. Competitive prices!

Absolutely stunning food , can’t wait to come back 😋 and excellent service , the staff were amazing , very professional and friendly we felt so welcome , thank you xx

The Yorkshire pudding was massive! The beef was good

Absolute stunning Mother’s Day meal, brilliant service from the staff and kitchen.looking forward to return next Sunday.

Great food, service and people. Can't recommend anymore highly.

Came here for lunch with my mother and nan, unfortunately none of us enjoyed our meal, bland and dry. Staff are friendly

Went to go for food as i was recommended. Was not able to sit in a near empty pub due to being fully booked 2 hours later. So, I went to the phoenix and spent £73.

Very nice vagen burger with chips really lovely food thank you having us meal earlier very good stuff and very friendly customer and excellent money cost separate with my sister right way half price.

Very good food also want to thank the lady behind the toll with red/purple hair. My sister is deaf and she could communicate with her. This makes my sister feel very good as she's included and loves when people can talk to her. I would 100% recommend this place 🥰

Excellent food well cooked and very reasonably priced

We both had rump steak with all the trimmings, garlic mushroom sauce a blue cheese sauce . Followed by chocolate fudge cake. Food was good to perfection , can't fault anything. Staff are very polite,and caring. I will return soon

I have to say we thought The Coal House Grill Sunday dinner was good the first time we visited, which led us to book again. Everything from booking onwards is efficient and effortless, with prompt and helpful communication. Now for the food. This has to rate as the best Sunday dinner we've had anywhere, and we've had one or two.. The meat is flavoursome and tender, the vegetables are cooked perfectly, and not just a bowl of mush. Proper roast potatoes, gravy, and then the Yorkshire pudding OMG amazing. If you're looking for a great Sunday roast at an equally great price, look no further. You won't be disappointed. A massive, very well done to all the staff and management, we will most definitely be back......

We went for lunch which was lovely but a bit pricy.

Had a lunch here with 20 other people on Valentines Day which we pre-ordered. The meal was stunning 👌🏻 everyone commented on how delicious the food was and how generous portion sizes were. The staff were all so lovely and so accommodating too (not easy with a group of that size, especially on V-day!) ..thank-you CHG for a great experience 🙏🏼

A lovely evening yet again in The Coalhouse. Thank you very much xxxx

Visited on a Saturday evening. Good service. Lovely meals including gammon and rib eye steak. Generous portions. Great desserts too. All reasonably priced. Will return and would strongly recommend.

Came to celebrate my daughter's 16th birthday. From the moment we arrived to the second we left the service was great. I think her name is Alex,is a great manager and made our experience so welcoming along with a young lad who was quiet but very good at his job. Food was lovely and service was fast. Will definitely be back .

Visited on a Friday Evening Party of eight,Excellent Food,Service and Value Many thanks. Well located for both families.Will return soon

Went for a meal last night, Really impressed with the food and service, will definitely go back

Cant recommend the place enough. Fantastic food and service.

Called for lunch today following a recommendation. We didn't have a reservation but were lucky to be seated straight away. Great service, and food was delicious. Many thanks to all the staff for the lovely welcome and service. We will return next time we are in the area.

Absolutely amazing food and service, we went for their steak special and such amazing value for money. My friend had the homemade lasagne and couldn’t fault it. We were all quite full at the end so decided to share the choc fudge cake. Who doesn’t love chocolate or cake.

This was our first visit to the Coal House. We were there to celebrate our friends 70th birthday. My wife had fish and chips and was very good. Our friend had the sausage and mash special which was adequate. I had gammon which was very overcooked and tough which was a challenge. I was asked twice during our meal by different people if everything was OK and I informed them that the gammon was very tough. The young lad said he was sorry and the lady who cleared the plates said she would let “them” know. The apple crumble and roulade deserts were OK but nothing special. Service was good and the restaurant is very clean and well presented. Shame the owners just want your money and are not really interested in your experience. No reduction was offered or a complimentary coffee to compensate.

Friendly staff, an actual Sunday lunch and the beef was fab. Thanks!

Second visit this time for a Birthday lunch on 28th Dec . Originally booked for 8 so we had to pre order. One guest was unwell so couldn’t make it but there was no issue at all. The service was quick and attentive and again the food was fantastic with generous portions. I had the rib eye steak cooked perfectly medium, 2 guests had sea bass , one chicken stack and one hunters chicken. Compliments all around . No photos as we were too busy chatting and enjoying our meals. Thank you for a lovely afternoon .

The best fillet steak I've ever had. As a fatty, I should know! Seriously, the steak was full of flavour, tender, properly cooked and larger than the usual 8oz steaks at 10oz. The next best steak I had cost 5x as much. Highly recommended

Can’t thank the coal house and the chefs enough for a fabulous Christmas Day dinner. The food was outstanding. I had the Katsu prawns followed by lamb and full of amazing great flavour. Thank you for making our day amazing.

The food was good, a big portion. Nice drinks, and friendly waiters. Would recommend.

Did have to wait for food even though we had pre ordered. Unfortunately, 1 meal came out cooked wrongly. Apart from that, the food was good.

Had 3course Xmas Lunch here wd a group of Friends 👍 The Food was Absolutely Amazing 5⭐⭐⭐⭐⭐ Hospitality n Service was Amazing, Welcoming, Accommodating, Friendly and Professional ⭐ We had the Best Food n the Best time in t Coalhouse Grill 👏👏 Thoroughly Enjoyed and Will be returning soon AND Highly Recommend this Restaurant/Bar to Anyone who enjoys Fine Dining 👍👍

Had a lovely Sunday dinner, fantastic food & great service. Lovely venue, would definitely recommend.

We all had an excellent experience. The food is amazing and the staff are so lovely, polite and welcoming. Today we went out for some Sunday lunch and I thoroughly enjoyed my meal. I went for the roast Belly Pork, and I kid you not - it was this huge brick of pork on my plate, and I demolished it! I've been to the Coal House for food on some occasions before and each time I've had something to eat here, I'm never disappointed. Their steaks are something else! Well done to everyone working there!

Absolutely stunning meal and service x Fantastic atmosphere, food is above excellent and highly recommend ❤️ Look forward to seeing you all again soon x

Staff Xmas meal, absolutely outstanding food and service, would highly recommend and will certainly be back again . Excellent value for money

Lovely atmosphere, great food, great staff.

Today the 14 th Dec we met 11 friends at the Coalhouse Grlii . The food was excellent and the staff and manageress made us feel very welcome and helped us have a lovely time here . It was my first time here but not...

This was our Christmas get together for 9 people. There was a warm welcome when we arrived and shown to our table. The three courses were really delicious and the staff friendly and courteous at all times. Look out Coal House we will definitely be...

We had a lovely Christmas lunch here today. The food was hot and the staff were very friendly will definitely come back here again

Booked a table for 6 adults and 6 babies ( yes yes it was 6) We called the restaurant twice to confirm that we needed 6 high chairs as we know it’s a lot of high chairs making sure they could accommodate. When we arrived...

Called for a meal on our way home excellent service and top notch food highly recommended and very reasonably priced keep up the good work ⭐️⭐️⭐️⭐️⭐️

Consistently good , always a cracking meal every time

Amazing service from start to finish. The food was everything we hoped it would be as we came off recommendations from friends and family. The only reason for a lost star is due to the arguments heard from the kitchen staff. It was off putting...

Lovely food, fairly priced, lovely staff! Accommodated dietry requirements. All the best to the cheffy on his travels :)

Great food, large portions, value for money, excellent friendly service, attentive staff. Very accommodating manager. We weren't disappointed, will definitely be coming again 😊👍🏼

Pre-ordered from a menu for an event for a 70th birthday. Menu changed, but instead of sending a message to say sorry the menu had changed and we had to reorder, they still made the original choices. For me, that was unbelievable customer service and was incredibly impressed. THANK YOU. Atmosphere was great, food amazing and it made the event truly remarkable.

Lovely evening meal with family. Tasty well cooked food from a varied value for money menu. Great service from start to finish, would highly recommend this restaurant. Nothing is too much trouble

This is one of my families most fave places to visit. The kids especially love it here. The staff are all very friendly and polite and the food is wonderful. Has a decent size car park at the back.

We booked for a surprise birthday meal for my mother, we had 30 guests. The staff couldn’t have been more helpful, the food was stunning. Considering we had so many guests, there were no complaints and everyone was catered for. Highly recommend, the staff couldn’t do enough to make sure we had a lovely time. Thank you for a lovely evening.

Our recent visit to this restaurant was truly a memorable occasion. The moment we stepped inside, we were welcomed by a charming ambiance that set the stage for a delightful evening.

Good service, friendly atmosphere, tasty food

Excellent food , travelling home on m4 looking for a place to eat, so glad we found this gem of a place. The steak was delicious, definately will return and would recommend👍