KFC in Flintshire

Went to KFC last night, with a friend for a take away, we waited ages, i sat down, as i recently had operation, waited at least 10 mins, just as food was ready, wham, chair snapped in half and i fell hitting, wall, table and my leg being trapped under chair, it was horrendous, the staff very slowly came across and stood round looking, my friend tried to help me up, but i knew my leg/knee was to painfil i needed 2 people to help. i asked for accident book, and 2 lads removed the chair, after 15 or so mins, the girl who was supposedly duty manager came back, with piece of paper and was speaking to someone on phone, i asked if it was manager-she nodded and despite me asking to speak to him, phone was disconnected, i then asked for the chair to be brought back, as i needed to see it, i was not the fattest person in store, and if there was a weight limit, it should have been displayed, usually if i was in a fast food place, i would have a child with me, imagine this happening with a child on my knee, i have hurt my leg/knee/back/hips/thighs/arms/humongous bruises/wrist.fingers, back of head and neck.!!!!!!!!!!!!! i am recently recovering from double eye op and one of things i must not do is jump around, i sure jumped as i hit everything, i spoke to managed last night on phone, after demanding-his first words were sorry, i will refund the money, for crying out loud, this was not about cost of my dinner-which by the way was disgusting, should be renamed DAC dammed awful chicken, but i have spoke to HSE this morning, i need people to be aware, these stupid chairs are not safe, please anyone visiting, DO NOT SIT ON THEM,

Disgusting as a food place they are allowing dogs in when we was there there was 2 dogs in there also the flush and locks not working in the ladies toilets.

Worst dirtiest place I’ve been to How hard is it to cook the food properly How come other kfcs food places is delicious but queensferry one is always terrible

The worst KFC. I don’t know why I order from here cause it’s the same service every time. Never ever get the order right, always missing something or putting wrong item in bag. Chicken freezing cold. Takes so long to order/recurve. Just the worst.

Avoid here at all costs. Service slow staff don’t care overall place is dirty and food 1-5 at best. Came after same experience one year ago to see if improved its worse. No more second chance here

Big thank you to Alisha for her excellent customer service! Nice clean restaurant, and lovely food. Highly recommended ⭐⭐⭐⭐⭐

won't b going here again waited 20 min for my food. I was the only walk in customer?? I give up and left with my chicken but no fries as the where taking so long. I could see the problem it's was the 3 guys from just eat waiting on an order. The young girl on the till was lovely though I felt sorry for her could see she felt quite awkward.

First I got a phone call 10 mins before my order was due after waiting half an hour food was then delivered and food was cooked in a microwave which is disgusting service my brother in law phoned up and they were rude and disrespectful I am definitely never going to kfc station road I wouldn’t recommend going there

Shocking service, wrong order, rude staff, dirty restaurant. NEVER AGAIN !!! Before they rectify the problem they will argue with you that you ordered what they gave you. Then give you the missing items to you with an attitude. It’s not good. Staff need training in customer services. Will not visit again.

Called with my son, (25/06/2023) food tasted fine, but we where both very poorly with the symptoms of food poisoning it's now Tuesday, my son is fine but I'm still quite poorly, neither of us had eaten anything else that day, so can't imagine anything else being the cause

Awful. Ordered delivery. Half missing, took over 1hr to deliver, food cold. Called to say items missing and was told there was nothing they could do. Avoid avoid avoid! The place should be closed down.

This place needs to be closed down for a good clean. Called for takeaway for family..couldn't believe how untidy this place is..if its like this for eyes to see..God only knows what it's like in back.

We had to stop here on the way home from travelling and were limited to where we could stop and where was open... Ordered 3 meals here (I don't normally like fast food) the food was actually OK. The staff were friendly enought but my god the place was beyond disgusting!! Even my 10 year old said it was the dirtiest place he's ever been too. Every table was fuilthy, floors fuilthy, bins overflowing, toilets rank so didn't bother, loads of staff in the kitchen area and didn't come out to clean!! AVOID AVOID

Ordered a delivery on Uber eats. opened food straight away and half the order was missing. telephoned restaurant and was told if i went down they would replace food. when aI said I would they said I would have to claim a refund from Uber. Refund has been promised in 3 - 10 days so we'll see. Meanwhile we've had half a meal each which is rubbish

What a shambles! grease dripping chicken and had to send back the beans, initially very watery then next two pots offered were dry and congealed! Had ran out of plates and Fanta served warm! Ladies toilet disgustingly filthy and male toilet out of order! Only redeeming thing was that the lady serving was delightful, though sadly our experience has totally put us off ever going to a KFC again!!

If you would like to experience the worst KFC then don't be afraid to call in here! Called in for tea whilst travelling home and oh my god!!! Paid for the meal on the self order and found a table.... Hard to do with all the food courier drivers congregating around, and find one that wasn't dirty.... Impossible!!! I asked for cleaning spray as there were no napkins and did it myself. Then comes the food..... 20 MINs later!!! Fast food this is not. What we ordered is not what we got, because they were out of the things ordered but DIDN'T tell us. I went to the counter and his response 'well I didn't do the order so I couldn't tell ya'. Think the staff need the customer service course in basic manners!!! Tasteless, grease filled food bad service and priority to couriers drivers and this is what what you get at this horrendous KFC!!! Wipe your feet on the way out just in case there's chicken or chips stuck to your feet!!

Can't believe how slow this place is, can tell its in queensferry, everyone must be stoned. Awful customer service, absolutely dreadful

Wow if I could leave 0 stars I would !! Waited over an hour for a take away order for 4 people !!!, UNDERSTAFFED.. and the staff that where on didn't know wtf theynl where doing!!!,nope deliveroo and juat ear drivers where waiting 20 odd...

Ordered a boneless banquet with extra mini fillets and a fillet burger. Made Order at 7pm. Arrived at 8.15. No extra fillets. No burger and no drink. No sauces. Plus it was cold when arrived. Think if I ever order again will go and pick...

My first ever negative review which has pained me to write but this time it was warranted. We ordered last week on JustEat and the food was an hour late with sauces missing. Was told over the phone there was technical issues and it had...

I really hate that this branch is my local one. It’s the worst I’ve ever come across. The order is wrong about 50% of the time. So many times I’ve collected my order, got home and something important is missing that really ruins the meal...

I ordered two meals at 2058 and am still waiting at 2125. Just been told it will ONLY be another 5 mins. Fast food my ar$€

This place just needs bombing and to start again from scratch. 80% of the time the order is wrong in the bag and the clueless teenagers have trouble comprehending things like how they have given you a popcorn chicken snack box instead of a boneless...

have just ordered from just eat for a delivery, ordered corn on the cob instead of fries and was delivered gravy instead of the corn on the cob, no explanation as to why the change, no number on the app to contact by phone, so...

Very bad service through their drive though. Not one word from the attendant, not to mention the rest of the behaviour. Very disappointing especially when everybody is going on about supporting local business through the hard times due to COVID. Good bye Colonel, hello Golden...

Ordered the 8 piece chicken feast in this KFC restaurant from a young lady called Amber who appeared to be the only one of the staff on duty that day who cared about the customers, Amber helped me decide what i wanted, as i always...

I came today with my partner and daughter. The ordering machine wouldn't give me a receipt and so I initially didn't know what my number was and so I had informed the staff off the ordering machine messing up and then I was grilled, asked...

Phoned an order with just eat, waited nearly 2 hrs for a driver to be assigned then said they delivered it..! No food delivered..! Lies, lies, lies..!

Ordered tonite for 5.30 to 6pm, £ 24 SPENT on chicken and cold chips, , phoned the store to let them know and advised me to contact Uber health, ?????? No help what so ever, wont use again, wont call again and was so disappointed...

Unfortunately I went to kfc Queensferry. I ordered my meal at 7pm, didn't get it until 8pm. The young man that was serving didn't have any gloves on, he touched my fries with his fingers. When we got home the food was cold. I live...

I ordered a boneless banquet and a variety bucket and all I got was popcorn chicken and 4 fries not the chicken fillets or corn cob. On the variety bucket I didn't get any chicken or hot wings. This is the second and final time...

Everytime order is wrong. Always less than you actually order. Tonight no sweet corn. Hot wings instead of chicken but charged for 4 pieces of chicken Trilogy box lacked chicken chips and side. But pack had a checked sticker on it!!! Are they blind??? Service...

During the challenges of Covid the mangeress stood out with exceptional customer service and a cool calm and collected manner - if I could guarantee she was able to serve me every time I’d be on a chicken only diet

Drove 7 miles for special offer chicken at a chicken restaurant and they had none, and weren’t the least bit sorry.

I will give 5 star to that Asian girl in Queensferry kfc. She’s so nice and polite. She looks smart and always smiling and saying thank you to customers. She always remind other customers that they might be waiting some stuff and apologise for it. Since I was in the queue she never stop working. She’s running front and back for something that back person can’t do. Overall I enjoyed my visit in kfc Queensferry! Only one thing down is the toilet. It smells and disgusting.

Dreadful, simply dreadful. Went there on Sun 26th Jan 2020 for lunch. It took 29mins from ordering to receiving food. Staff were completely disorganised, manager had no control. Food was placed out on trays 15 mins before order was complete so it wasn't hot. Order wrong on two counts. Place was filthy, bins full and condiments were mostly empty. Customers facial expressions and body language said it all. No excuse KFC, a TOTAL DISGRACE.

Arrived here Hank Marvin on a Tuesday evening, found the following...1. No sufficient parking 2. Uninterested staff, bordering on rude3. Toilets a mess and the lock didn't work4. 25 minute wait for a standard meal with a que and backlog5. Told items not available after waiting 25 mins. 6. Asked what the alternative sides were and was answered, 'errrrrrrrm….beans!'5. Then after all that there were 2 x items missing (1 of which was the beans!) Wasnt even that busy. Only about 12 people in there, all of whom appeared to be either complaining or waiting. I join the other reviewees in saying this place is terrible.

Horrible delay and 7 staff standing doing nothing. Front facing staff look miserable food took for ages only person who seemed to be doing anything was a young girl called Rebecca. Working hard. Smiling and very apologetic

More concerned about pouring drinks out straight away then wait around for 20 minutes for food organised chaos

The Deeside KFC has THE slowest service of all the outlets I have ever visited. And yet again' I arrived home this evening with the families tea after visiting said kfc to find we are a box of popcorn chicken missing. Will they ever get it right.

This place is unbelievable. Rude staff, filthy toilets that smell of urine, slow service and flat fizzy drinks🤢.

Ordered a takeaway from here and on arriving home half the order was missing and we were given beans when we ordered gravy. Check your order before leaving the store.

Food was colder than the smack heads cold sweat from behind the till. I swear Gerry and Kate Mcanne checked the order because half of it was missing. All the staff looked like something out of Shaun of the dead.

As I do not visit KFC very often I thought it would be a nice treat for the wife and my two children. I was not let down! The service was impeccable. I was unsure on what to get the family but with the help of Amber this made my order very easy. We ate in and the staff were very attentive to our needs, especially when we spilt a drink in restaurant. The food was great and very yummy when I saw the cook getting a drink I approached him and told him how good the food was. (I think his name was Jack, blonde boy). I highly recommend this store and will visit again. Happy kids, Happy parents!

Normally on a Sunday evening I treat the family and friends to a KFC banquet. However on this occasion I opted just to purchase 1 item to avoid embarrassment through entering the establishment and leaving directly due to the poor state of the place.

I used to avoid here, but then heard the place was being refurbished, so thought maybe it would improve and they would actually train staff this time round. How wrong I was! The food is alright I guess, but takes ages to come out and the staff are rude and dont care about anything! It feels like when you order you're being a burden or something!

order was done quickly but one part chicken was not as crispy as normal but they were busy so may forgive that one, the food was hot and good especially if you are hungry tho,

We were going to 'eat-in' but whilst waiting for our food, we noticed how dirty the place was and decided to take it home instead. The bins were nearly overflowing, the tables, floor, order screens and toilets were absolutely filthy, even my 11 year old son didn't want the toilet after seeing them! We went here at about 7.30pm on Thursday 6th June. Although the food did taste okay, I was already put off by the hygiene ( or lack of). Next time I fancy a KFC, I'll travel further to the Sealand Road one instead.

So myself and my partner came here, we waited for 30minutes for our order, lady on the till was so rude when I advised her my receipt didn’t print from machine and her reply ‘ye am doing it in a minute already been told’ got our food for the order to be wrong and me having to point out to the lad working what I had ordered on the screen, literally bunch of slow workers who don’t know the meaning of fast food!

Callled in at 10:30 on a Saturday night and placed order on electronic board and paid by card. After five minutes I was told by cashier that they had no chicken !!!! The manager had to give me a refund on my card and this would take three days to go back into my account. Stay away unless yiu just want chips. Never go there again

I ordered breast chicken after 20 minutes of waiting for the food dinner for me I’ve got another 45 minute wait

Refurbed not so long ago, asked if they were going to get a ramp for wheelchair users, they said it was don to the council. So if you are in a wheelchair you cannot get in. Even tho they have a so called disabled toilet. Takes forever to get order. Even longer now they have the new system where you do your order with the screens.. it has definitely not been thought out properly when had refurb. It is the only place in queensferry that is not accessible for a wheel chair. So they are missing out on a lot of custom. My daughter who is a wheelchair user cannot go in ther with her friends, I find this discriminating

This place is filthy tables not cleared bins full sauce everywhere . The surly girl came over to the dirty tables and cleared Them onto the floor.

This restaurant is terrible, always has been. Come day or night there will be a queue, regardless of whether they are busy. I'm stood here waiting (currently 30 minutes) for another really straightforward order. There are 8 staff and 12 customers.

I for one will never use this kfc again. Parking here is a nightmare to start with but the staff don’t seem to care about anything. When I ordered food for a family of 6 I was greeted by a young man chewing gum chatting to his team mates whilst taking my order, then the order took 25 mins to cook and complete then I took the food home and shock horror the food was wrong! 3 out of 6 items were correct we had other bits that we also didn’t order but sadly they were spicy and I can’t do spice and neither do my family, called the business and was told to come back and they would sort it so I went back and they still could not read back the correct order to me, at this point I got very angry probably due to hunger and intolerance to people that are in this service sector that don’t give a damn. So I told them to stick it and left quickly I didn’t even get money back. I see now it’s been refurbished my only hope is the staff have been either retrained or replaced!

Alot cleaner since reopening the staff still a bit dopey apart from an older man who was telling them what to do where to clean what to do next felt sorry for him having to run round behind them all food was hot and not too long a wait considering it was Saturday night think half the staff need some training which I thing is what the man was doing only one thing wrong with order no hash Brown on the big daddy burger

Absolutely appalled by the service and food here. Came here New Year’s Day. Ordered our food and paid. Then to be told there is a 30 minute wait for chicken (1 this should be said before ordering food. 2 it’s a chicken place that’s always busy so cook enough chicken? Common sense)

Freshly refurbed interior but sadly nothing done re staff training, cleanliness or stock levels. Newly refurbished and already looking grubby.

Firstly, being greeting by a pile of rubbish in and around the restaurant. Secondly, the service time was horrendous..waiting around while staff did little with an unfriendly and uninterested attitude. Moving on, having to clean my own table before being able to eat, only to dig into my food which I would describe as a box of grease. Chips were cold from the offset, it was raw potato...drinks were alright though!

Massive wait, the gravy is rock hard and in a blob form never consistent, waiting too long for your food, run by kids talking all day doing nothing but laughing and joking when you want your food quick, Kids coming in off the street 8 to 9 kinds just sitting on the seats not buying anything taking all the room from the paying customers. You tell them 4 times you want your meal to eat in the restaurant, then they don't listen to you and put it all in a bag to take out, absolutely disgusting I thought after the refurb this place might get better but it's still the Pitts, they will not be having my custom again. go there take a look, order something, you won't believe your eyes.

It took 12 minutes to be able to give the order for the three of us, another 19 minutes to be able to collect the order. No hot drinks were available at all, I asked was there a discount on the meal price due to this and the staff member just said " No, and its not our fault the machine is broken" no apology, no offer of another item to make up for no drink, nothing at all. Then, to top off the shambolic lack of service, when my number was called my meal was not even with it !!! Had to wait another 6 minutes for my meal by which time my 2 companions had virtually finished eating. While eating my meal there were 5 boys bullying 2 boys that were just sat on their own waiting for their meal, the bullying was so bad my sister and I stepped in as the staff were doing absolutely nothing... Worst KFC ever DO NOT BOTHER GOING HERE AS TOTALLY SHAMBOLIC IN EVERY WAY and customer service is below zero.....

Nothing wrong with the food, fresh & tasty.

The place has recently had a refurb which looks nice however, upon arriving this evening around 5pm there were drunks outside with dogs off leads which put me off with my children. We placed our order only to be told there would be no chicken for over 20 mins then 5 mins later told 8 mins. There were 12 to 15 members of staff on so why on earth things seemed to be at a stsnd still i dont know. People had been waiting over 30 mins for food. Ive worked in 100 seater restaurants with less staff packed. This is not just a one off either this seems to be a regular issue. Tables were filthy and floors dirty no excuse either as to the amount of staff on. Absolutely ridiculous

All tables were cluttered and dirty toilet was s disgrace. Best to go ta Asda across the road. Very disappointed had to get staff member to clean table

Every time I visit this shambles of a restaurant there’s always food and rubbish on the floors and tables, there portion sizes are horrific give you the smallest portion possible, not worth the money at all! they always lie and say things aren’t working when indeed they are they just can’t be bothered! Needs to be shut down

this place is diabolical. ..they work at 2 speeds. stop. and nearly stopped. .. they have no personalities so goodness knows how get will up sales. also rare for them to get order correct. fail to understand why it's so dire all the time

Pushing Rhuddlan for the award of the absolutely worst KFC on the planet. No chicken available at lunch time - yes, absolutely no chicken for 15 minutes. The clue is in the title it’s not Kentucky Fried Nothing available. This is the final straw after continual poor hygiene, many wrong orders, random closures or early closures. KFC need to mystery shop them and if necessary pull the franchise

16 mins wait for chips to cook while the rest of our order went cold. Had to clear and clean our own tables while staff were just standing around doing nothing. Not once in the 45 mins we were in there did anyone attempt to do any sort of cleaning up and there was food all over the tables and floor. Absolutely disgusting. Would rather eat my own ear wax than visit this place again.

We have visited a few times hoping the place will get better. Everytime we visit and order we always seem to arrive home to something missing

This is without doubt the worst kfc I have ever stepped foot in. From the long wait to the dirty restaurant by the time I got my food I had seen enough to be put off. The worst part is if you look across the road there is a part of land absolutely full of kfc litter. They should be forced to clear it up

Collection, service ok and in reasonable time, ordered a bucket very nice epically the gravy. local and handy

Every time I visit this place they get my order wrong have too go back too get something that they missed has gone down hill and very dirty which is too be expected seeing as it’s run by Kids

Great tea time treat does get very busy but worth the wait .plenty off seats to sit and eat your meal .

It’s a kfc so there’s not really a lot you can say about it really, as long as the person that serves you gets your order right it’s ok.

Just been in for food.. Everything was dry been sat there for ages... Food wasn’t even that hot Never again would I eat from here How can you serve people food like that! Shocking

Eat here regularly as it's the closest KFC but anytime after 8-9ish it's a lucky dip as to whether they have gravy or not. Which can make or break a meal here. The chicken on the other hand is always good.

I like chicken, especially southern fried chicken, even more so KFC but would not set foot is this place if it was free and I was starving. Its filthy and should be closed down. How can they ruin the food, mess up orders and generally...

Why is it everytime we have gone here for a carry out when you check when you get it there is always something missing or wrong meal totally. You take it back and you are made to feel it's your fault. Avoid.

Quick to take your money very slow to give food back. 20 minute wait for food, that is after the 10 minute queue to order, in a fast food restaurant is very poor. On our last visit you could here staff fighting in the kitchen...

Again very poor & disgusting service. On-line states opening 11am-11pm didn't open till12.05 pm no sign on door to state opening times are 12pm?? When I asked why there was no sign I was told the area manager said it was unprofessional, yet a queue of people waiting outside looks far more u professional..I Ordered food had to wait nearly half hr = 30min, then the order was wrong. If I knew this was a one off I wouldn't complain, but this happens on most visits, i will only visit this KFC while working as my service user (learning Disabilities) you can understand the patience that is required while waiting to open & waiting for food really is testing for my service user but she really enjoys KFC & this is the neatest KFC to her home.. I am from the Rhyl area and frequent the KFC's in my area & can honestly say I never have the problem like Queensferry KFC. It gives KFC an extremely bad name, I hope u take this complaint on board & hopefully improve the standard of what customers expect from KFC outlets

Every time we have ever visited this location we have not been impressed but as it is our only local KFC we find ourselves back there every couple of months

Very long cue nearly out the door , service was slow and when we had ordered our food and were waiting for it some of the staff didn't appear to know what they were doing, whilst waiting we herd shouting and swearing from the back as if a fight had broken out, which is highly unprofessional as they were many kids around , myself and my friend were absolutely disgusted by this , nobody even came out to apologise for what we had all heard

The last time I ate here before today was around 6 months ago and I had to file a complaint because 2 of us were sick from the food. ( I received a £20 voucher I never used) So I thought I'd try it again from the same restaurant and me and my brother in law both up at 3am with severe sickness and diarea. I definitely wouldn't reccomend the queensferry KFC , I've had no issues elsewhere such as Chester but I wouldn't advise anyone to eat here!

Waited 20 minutes for being served and then got served by someone who did not know what was on burgers. Who are they employing, I will not be going back to this joke of a store. No manager ion site, everyone completely lost, if this was my store i would be appalled.

Why is the management not doing anything about this place. We called in yesterday after visiting the one in Chester, we thought it would be fine. We had to eat outside as the toilets smelt terrible. They had no Milkshake, dips or stirrers for the coffee. In addition the floor was caked in food. They need to do something soon as a matter of health and safety. I did go skidding on debris left on the floor on the way out. Not sure where to complain as site is not willing enough to give contact details

We called in on our way to the pictures with friends, on arrival there was a large group of kids in there being rowdy, shouting, swinging around scooters, climbing alk over the chairs and tables. We ordered our food which was slow, four people behind the counter, but only one on the till, despite a que. While the senior member of staff looked run ragged. Me and my friend took our drinks to sit down, while themes waited for the food. Unfortunately the only place to sit was where in the corner where the group of rebellious teenagers were sitting. Now don't get me wrong I have nothing against teenagers I have some myself. but I would like to believe mine don't act in the manner these were, I had to clamber over kids legs and scooters to even get to a seat, most of them were not eating and those who were where leaving a mess behind them. When we eventually got our food my friend who had ordered before us did not get his, they had apparently pulled and thrown the ticket before doing his order ( their words). Once we had all the food after fighting way through with the trays, the whole time the kids were loud, rowdy, climbing over furniture and when the did leave they were constantly in and out of the place although only 1 of the group was queing for food. It truly was like sitting to eat in a youth club. At no point did the management come over and address the group, which would of been beneficial. All in all not a very good experience although the food was OK

The food is yummy and this is our nearest KFC.. the only down side is it tends to be quite messy at times but i would visit I've been a few times!

I came to kfc with afew people. The food we ordered was fine no issues. Person who served us was alright. Food was good. Wrong burger was put on wrong order so not a huge deal but abit annoying.

I have been in a number of KFC `s but never one as dirty as this, we were the only people in there , but tables were dirty, the floor was greasy. Two members were outside of the rear entrance on mobile phones, the staff who eventually served me were so unfriendly. Then as we were leaving a large gentleman came in and fell flat out on the greasy. floor, this is a definite no no

This store takes way to long to get served and food was only warm not hot was really hungry so ate all but they could definitely do a lot better

The 1 star is generous.... quite possibly the worst "fast food" I've ever been to, although "fast food" is not how I'd describe it. Most miserable looking staff I've ever seen, the store was filthy and nobody seemed to care in the slightest. Definitely wouldn't advise anyone visit.

The most dirtiest and unloved Kfc I've ever been too. It's just grubby. Gravy splattered on the walls next to the tables which is obvious has been there ages. Toilets literally are disgusting. and to ask for an extra gravy once you've already paid-well expect it to be thrown onto your tray for being such an inconvenience.Shame on you Kfc!!!! Not a happy bunny tonight after my visit. Clearly no where near the standards the other stores support

I hate leaving rubbish reviews and I absolutely love KFC, but I'm so annoyed with this branch at the moment. On the last 3 occasions we have tried to get a take away from this branch over the last 2 months, they have been completely out of boneless chicken. Considering how much of their menu contains boneless chicken and that it's been on 3 separate occasions, weeks apart, that's pretty poor. Somebody needs to sort their ordering out.

As you'd expect, variety of chicken meals.Service could be improved, but overall it's reasonable.Parking spaces can be limited

Nil points for atmosphere....grey, gloomy with no Christmas cheer Surly bored staff. Filthy counter top, tables and floor.New franchisee needed. KFC take note.UGH!

Its a hit and miss .whether you get nice food. Chicken always tuff.over cooked.terrible.never used to be bad.

Late afternoon meal for the four of us. Food very average and greasy,the place was full of teenagers throwing napkins etc while sharing one drink. Floor was unswept and the toilets were vile. Bored staff -never again

I'm afraid I can not find any positive points despite having visited on many occasions over the years - I think the only reason we have continued to visit is because there isn't another one locally and the food is usually tasty but we will no longer visit - enough is enough.Staff are on a go slow and very hit and miss - some are friendly, some are miserable and obnoxious, some just stare at you blankly. There is always a queue, and quite often this is to the door. Fast food?!The bins are usually overflowing, tables not cleaned or wiped, floors are disgusting, counter sticky and covered with straw wrappers. Toilets stink and are disgusting.We visited once at 11am once upon opening, and it was dirty then!Have returned home many times to find we have the wrong/incomplete orders.Visited tonight, for the final time may I add - to be told they were closing early (7pm) as had run out of chicken!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Stopped by here one evening for a quick bite, the place was dirty and mess everywhere even though no one else was in the place, got home with our food (we literally live two minutes away) and it was freezing cold and disgusting! :-( wish I'd read the previous reviews before being left disappointed, will definitely not return.

Staff always friendly. Food always fresh. Little expensive and slow service. But worth the wait. Zoe is always great at helping me out with my choice of meals for the family. Look forward to next visit soon.Thank you from the awkward "just chicken, no sides customer"