The best restaurants serving American food in Wales

Went here for lunch hungry, ordered on the little screens and decided to pay with cash. Sat down and realised our order wasnt on the screen but just thought we got the wrong number. Sat there for 25 mins waiting then tried to order again. Waited there for another 5-10 mins then went to ask and apparently we had to pay at the desk before they prepared it when we thought we payed when we got the food. No insturctions at all, hope they will chamge it. Food was nice but employes annoyed and non sympathetic

A staff worker called Dora took care of me and my friends. She was polite throughout our whole time and gave us our orders in no time. The staff treated us with respect and kindness.Amazing food and even better customer service. Will visit again

Popped in for a drink and a bite to eat with my mum yesterday, we both had the mozzarella and tomato panini, it was alright, not fantastic but not terrible, it tasted very bland but it was edible, however we think it should contain pesto, my mum ordered a latte witch I believed she liked, i had a Spanish lemonade, they didn't have any fizzy drinks at all, they only had 3 to 4 cold drink options and my lemonade was bitter and sour, the tables were dirty and so was the floor, the rolls and paninis choices weren't massive, but at least they had some choice, very friendly staff but quite expensive, 6/10 experience

Tried to order using touchscreen that told me order not accepted. Customers waiting for food and staff talking behind counter. Went to the other food outlet at the services instead.

Harri (Toddler) and Nain (Grandmother) would like to thank Chloe and her colleague for going out of their way to help us with a vomiting toddler. One happy little boy after your help - the drinks were also delicious before we head back on the road! Very kind staff - thank you again!

This is a great place to meet up or just chill. It is a convenient location and has plenty of parking. The coffee is good and there is a good selection of food available. The staff are friendly and welcoming.

I well great staff with excellent service. Food the mortal chicken was to die for with salad and chips . Its not a small chicken. The batter cod was also nice and fresh. One tip if you have the chicken share and have wet wipes. We will be back with friends👍💥🥂

Worst experience ever KFC in general has lost it But this branch ignorant above themselves Will never use kfc again

£35 of dried up crap after waiting 30 mins for the order drinks where tasteless perthetic service won't be going back to this place so people take note

Busy had to wait 30 min that was ok as could see rushed off feet in busy bank holiday weekend reassures clean considering the amount customers in store

Went to KFC last night, with a friend for a take away, we waited ages, i sat down, as i recently had operation, waited at least 10 mins, just as food was ready, wham, chair snapped in half and i fell hitting, wall, table and my leg being trapped under chair, it was horrendous, the staff very slowly came across and stood round looking, my friend tried to help me up, but i knew my leg/knee was to painfil i needed 2 people to help. i asked for accident book, and 2 lads removed the chair, after 15 or so mins, the girl who was supposedly duty manager came back, with piece of paper and was speaking to someone on phone, i asked if it was manager-she nodded and despite me asking to speak to him, phone was disconnected, i then asked for the chair to be brought back, as i needed to see it, i was not the fattest person in store, and if there was a weight limit, it should have been displayed, usually if i was in a fast food place, i would have a child with me, imagine this happening with a child on my knee, i have hurt my leg/knee/back/hips/thighs/arms/humongous bruises/wrist.fingers, back of head and neck.!!!!!!!!!!!!! i am recently recovering from double eye op and one of things i must not do is jump around, i sure jumped as i hit everything, i spoke to managed last night on phone, after demanding-his first words were sorry, i will refund the money, for crying out loud, this was not about cost of my dinner-which by the way was disgusting, should be renamed DAC dammed awful chicken, but i have spoke to HSE this morning, i need people to be aware, these stupid chairs are not safe, please anyone visiting, DO NOT SIT ON THEM,

Drive through always quick and easy, and very cheerful, friendly staff. Food always hot and fresh and tasty. Been many times (probably should go less) and never had a wrong order like some other reviewers 🤔. The mayo twister is the best.

Had 2 x boneless banquets, chips were undercooked, chicken was dry and limp, gravy no good, first KFC I've been to and will never ever go again, don't give you any heart to visit KFC again

Customer Service in here is absolutely disgusting and the workers attitudes are absolutely appalling! Ordered a boneless bucket at the till with a woman and she put the whole order through completely wrong, when the food came I told them it was wrong and if they could change it their reply was “no that’s what’s on your order ticket” absolutely no help and food was also disgusting! Do not recommend at all and staff need to have some customer service training.

What sort of kfc restaurant has no chicken for sale for two hours. When i asked to order got told there was no chicken fillet and they were frozen what aort of place is this ! Absolute joke might as well close down awful place to visit !!!!