KFC in Denbighshire

£35 of dried up crap after waiting 30 mins for the order drinks where tasteless perthetic service won't be going back to this place so people take note

Came here for lunch ordered a bucket for 1 use to be £6.99 now £9.99. Went for a regular meal the regular coke looks like a small coke (what does a small coke look like if you order a small) same with the fries. The best thing was the chicken not complaining about the chicken. Also they don’t give you napkins you got to ask for them as I realised after I finish my meal. I wouldn’t pay for this bucket for one again.

What a wast of money, got home wrong meal x2 very cold wrong meals. uneatable, just a load of bin wast , just could not eat it even the dog would not touch it , and was still outside in the garden where it was thrown, we have never ever had food that bad , never going kfc even again even if it was a free meal ,, last time I went the chicken was raw , yes they took it back but it came back on the salad box it was served with , and I cut the ravchicken open on ! That went in the bin , we just thought it would be nice to try it again. Never never again I could not put zero on experience but it should read never again

order wrong yet again , please employ people with an IQ above 50 , show a degree of numeracy , and remind me next time not to bother ,

Not had KFC in years and now I know why. Mrs got me a boneless banquet. What a joke, three small pieces chicken some chiken nougat’s, the end of a corn on the cob and some manky chips. Cost £10. I wouldn’t of paid £3 for it, absolutely crap and won’t be going again. Bare faced cheek . Avoid

Worst kfc ever staff clueless and rude . Always missing something from the order . Who ever is running the place obviously has no control customer service is shocking Who ever is the area manager needs to do their job because this place is a embarrassment to kfc. Do your self a favour and avoid and use the one in rhyl.

Don't know where they hire the monkeys from .You have 1 job , look at the screen and make the order not bloody hard . Always mess the orders

Drive through - ordered two box meals . Asked if I wanted to go large . I said yes . I got tiny chips in box chicken burgers and a piece each 1 coleslaw & no gravy which I asked for .. after phoning they offered me another chicken gravy but I’d have to drive back - never again .. waste of money

Well we decided to give them the benefit of the doubt after the last 4 takeaways where not what we ordered , tonight being Christmas Eve I decided to drive 4 miles to kfc rhuddlan for a meal, after queuing for 40 minutes was told to park in a collection bay as they had run out of chicken, we ordered a double GRAVY box , what’s so difficult not to put the gravy in , it’s in the title , well we are finished now with the ridiculous place, happens every time and you cannot contact them by phone so they get away with it all the time, no way was I driving back 4 miles to ask for gravy , be very proud of yourself kfc staff absolutely abismal excelled again.

Pretty dire, a man in the queue said he could have laid 12 eggs in the time it took for them to take his order. I believe him.

We went last Tuesday evening, all I can say is that the staff went out of there way to be helpful, we had trouble with our ap other phone, the manager came over and sorted it out straight away without a fuss, great service many thanx

This isn’t so much a reflection of Rhuddlans KFC but a reflection of UK KFC as a whole. Its been going downhill for a number of years I think the best time UK KFC had or when it peaked was when Viennetta was included. Since then so much has changed to the point I don’t really like anything on the menu especially since this restaurant never has gravy which helps improve the taste of the nastiest of fries. Where they have gone wrong: No full sugar drinks Poor quality of chicken Horrible skin on fries Coleslaw recipe changed Twister wrap is more air with bad filling Fillet burger is now half a fillet To make it worse they now charge £10 for a box meal! This will not gain you extra customers just those who can’t remember how good it used to be or have no sense of taste!

We have just visited Kfc In Rhuddlan North Wales. Considering this is a place that sells food in its establishment, the place is diabolical, with rubbish on almost all of the tables, bins overflowing. Rubbish all over the carpark. Never seem to have gravy, or mash. It has the appeal of eating at a greasy spoon. I am dumbfounded as to how you expect people to come back. Do you not care anymore about the customer? Have you lost the ability to train people to care about their jobs. I have gotta say I will never be returning. I am really disappointed at the lack of attention to detail. There bare minimum to have a clean restaurant. I appreciate you have busy spells but why can you employ someone to clean the place like they do in McDonald's.

Tables not clean and very noisy but on positive lots of parking and right by premier inn which was handy

TERRIBLE, DO NOT GO I waited 30 minutes for a burger and a wrap meal! The bin was overflowing and food all over the floor and no one seems to care about their job, it’s abysmal I don’t know how they haven’t been shut down!

Absolutely unable to get drive through order correct, cold chicken pieces and all the same cuts, chips diabolical, they could learn a thing or two from Burger King on how to cook chips No soft drinks today either The poorest quality and service of any kfc I have ever visited Learned my lesson this time

Lengthy wait in the drive through, then lengthy wait in waiting bay, not fast food in any way, under staffed and un prepared, always check your order before leaving as regular mistakes.

Probably the worst KFC we have ever visited,when we do go,we have to eat inside because they always get the take away order wrong.My wife loves KFC so we used to visit regularly for take away’s after work,but they got it wrong 4 times on the run

Arrived at KFC for a drive thru, about 4 cars ahead of me. Took 30 mins till we left. Congratulations on being the longest wait for a drive thru I have experienced in over 20 yrs of using various drive thris.

What a shocker this place is they should have a petrol pump at the end of the drive thru as by the time you’ve been served you’ll need to fill up. This place is shocking and if you feel down or depressed go to the kfc drive thru rhuddlan this will finish you off. Possibly the worst drive thru I’ve ever experienced the wait is hideous and by the time you worked your way around to want to order and pay you want to scream. Go and experience yourself you’ll see what I mean.

Travelling for Xmas shopping and fancied a KFC for lunch. Haven't had one for ages so was really looking forward to it. Took 20 mins from the top of the drive thru start to get to the pay/collect window. Got to the window and realised why it took so long. The staff looked like there was no urgency in getting food out to the customers and were happy to stand chatting pausing mid packing. Part of the order, I ask for two pieces no legs. I recieved the most smallest wings I have seen, certainly not value for money. I asked for no lettuce but extra mayo on the burger, states it on the reciept I got so I know it was recorded. I opened the box to find my hash brown not even on the top with the bun attached to it and no mayo but lettuce. Had to shake the lettuce off and eat the soggy chicken left after the wet lettuce had been and it was not very nice. This restaurant just continues to go down hill. I've had times where they have had no hash browns and even no buns. The service is very slow and considering this is fast food, that I also pay alot for, this is not good. Won't go there again. Can't get the order right and staff are on a permenant holiday. For the price, I would expect a lot better.

Ordered a meal cost me £18 for a £6.99 meal got it delivered by Uber eats at local hospital and burger was missing and a 1x chicken missing stay away from rhuddlan shop every time I go their something is missing read the reviews and don’t waste your money

Need more staff waiting half an hour to order half an hour for food no fast food here customers out the door

Visited the drive thru ordered 2 meals plus extra sides , only half the order in the bag Given up now more trouble than it was worth to drive back and what we did have was stone cold Not Any more too expensive to throw money away Staff too busy chatting to concentrate on customer service at pick up window

Should have known that the place was filthy by the spilt chips and beans that had been walked in from outside. Loads of tables hadn’t been cleared down and the place just felt dirty and not particularly welcoming. Food was passable. Cant recommend.

Nearly a fifteen minute wait in a queue of just three cars. No apology Explanation given “ till problems “ Dreadful service

Visited today 6 piece bucket, only 5 pieces in bucket, all the same pieces , full of bones and cold , no coleslaw also Over last 4 visits 3 of them incorrect Not worth going back to complain Please get some interested staff and review...

THE WORST FAST FOOD SERVICE I HAVE EVER EXPERIENCED. It was slow, nobody seemed to know what that were doing and very under staffed. Dirty tables, dirty toilets with no working hand dryer or bin. Will NOT be returning! Staff were also no help and...

Well… Where do you start with this place, clearly understaffed to cope with 30 or so customers and a few cars in the drive through, if it were to get a hygiene rating it would be 0. Shut this sh*t hole of a kfc down...

Really busy, tables had to be cleaned in order to use them, toilets left a little to be desired, seemed to be staffed by teenagers with little experience. Food order was accurate, hot and tasty, just unimpressed with overflowing bins and no real front of...

We went for tea there today absolutely disgusting ,dirty tables,food covered in the tables and the floor no ,toilet roll, the staff look fed up ,bins full of rubbish everything just left by other people ,nobody sweeping the floor what a disgusting place dirty.

Been here for lunch. The cashier wasn’t really happy serving customers . Normally it’s good to eat at this restaurant but she seems she wanted to be somewhere else

Went in and the place was spotlessly clean and tidy. Very smiley girl served us and the food was all cooked properly. Great experience compared to other KFC I have been to.

Food was steaming hot and very nice,but we did see this young lady spittting in the chicken and picking her nose think her name said lily and she was to busy flirting with a young man called Daniel

Went to get food service was good forgotten to put my stamps on but put the code on from my receipt but couldn’t as I’ve done 2 within 10 working days so did another one after 10 working days still Didn’t work

Stopped here on a bit of a road trip and was very disappointed. The service was very slow and the chicken tasted very bland. It didn't taste like the Colonels secret recipe, more like "Sandra's Mum's recipe". Happy that this was just a one-off.

After waiting nearly 30 mins for our food, we went to sit down, only to find that the tables were dirty, the floor was filthy and the chairs clearly hadn't been cleaned in some time.The chicken was slimy and the chips appeared to have been...

Absolutely awful I went to this kfc and the chicken was cold the chips where cold the Staff where also rude and that was my last visit to this kfc

We visited at aprox 1 pm and waited for our food when our order number was called the staff member was rude because we didn’t hear her the first time we had 2 chicken burgers in our order both where totally cold all 3 orders...

To be honest it doesn't deserve a 1⭐ the food is Always COLD, one minute the card machine is working then it isn't!! Ordered through the drive through went to pay & guess what "oh cash only" so had to drive away empty handed. The...

Staff are very slow and really just go through the motions with plenty of people standing around,Tables not cleaned. Alway short of pop corn chicken

Thank god i eat before using the ladies bathroom....before i entered bathroom horrendous smell drain in the middle of the toilet floor blocked with waste matter.... Ask for the manager who looked at the drain from a distnce and said yes he knew about it...

This is without doubt the worst KFC I’ve ever had the misfortune of visiting. I swore I’d never go back a couple of years ago after the awful service and being shorted on the gravy more than once. I mistakenly thought after the recent refit...

Long wait at drive through, order missing items, cold chicken, full of oil and overcooked, obviously food cooked long before it was served 7 staff behind counters 2 working 5 talking to each other Most interesting that menu is displayed after order point

Today was the first time we visited this KFC, thought we treat ourselves on the way home. We arrived at the drive though, gave our order to a man who seemed not at all interested, we then sat in the queue for 10 min not...

This place is awful, constant wrong orders, no cold drinks, doesn't have half of its items on the menu. Wouldn't waste my time waiting in the 30 to 45 min ques. Stay very clear of this place.

I have visited this kfc twice now for take away in the last few months when I got to my static home with my gran kids we sat down to eat and the order was not correct food was missing I put it down to...

No drinks (of any description, hot, cold, whatever) and worse of all - no Beans. What the hell?? Was offered another side to make up for lack of a drink- ended up with 6 cartons of coleslaw (don't like the gravy). The drive through ought...

Heard and read so many terrible reviews of this place, and I must admit I agree with most. I live quite far away so I very rarely visit - however I was visiting a mate and I stopped by at KFC. The staff on this...

Ordered my food on the screen placed my order at 6.25pm . there was 4 people orders in front of mine didnt receive my food till 6.43pm. 1 member of staff putting people food together so slow . Surely if they had more staff putting...

Stood behind another customer for ages, guy printing off something at the till never even looked up to greet their most important lifeline - THE CUSTOMER!! He left and I could see the junior staff running around like headless chickens. I walked out and made...

Always,always,always something missing . Sometimes several items missing ,but we continue to go back regardless as we like a KFC, more fool us. Also very slow

First of all I walked in and there was an anourmous que, then we started to order and they had no food that we wanted to order (popcorn chicken, some burgers, bbq bites) also saying that they had no Krushems when we could see that...

Ordered food on the app and went to collect had to wait an hour to pick up and food was bland and tasteless when we got home also only drinks offered was water? Won't be using again in a hurry.

Awful customer service. Order incorrect and terrible queue due to lack of competent staff. Missed off 3 drinks off a 7 meal order.

Absolute rubbish No coating on chicken And chips for the bin .Total waste of money. . Never again 2nd time now but no better than last months So now i know why all the rhyl segulls come here To get fed for free Not for...

I ordered 3 pieces of chicken breast & chips I received 3 chicken pieces that had wings on, The outside was soggy, the inside seemed under cooked & got about 6 chips! I asked for a for plastic knife & fork "as I have a...

Drive thru takes forever Food order always has missing items , even when store is not busy , they rarely get the order correct

We were two places from the front of the orderi g counter, we waited nearly 25 minutes to be served, and still didn't get there, we all walked out. Poor, very poor. This team trying to run a restaurant, these lot couldn't run a bath.

No popcorn chicken No alternatives offered Manager who hides in the back Absolutely the worst KFC in the planet AVOID!!!!!!!!!

Visited drive through today - food was absolutely disgusting. Assured freshly cooks but chips were stone cold and chicken looked as if it had been heated and reheated about ten times. It was shocking. Worst meal ever will never visit store again

We visited this kfc as we were staying at the Premier Inn across the car park. It wasn’t too busy when we visited but the tables were not cleaned! We ordered our food only to find there was not enough plates for the 4 of...

Shocking service, 42 minutes for one meal. We attended as a family but ended up getting just one meal as the wait was too long. We left my husband to get his zinger burger and we went to Pizza Hut where 3 pizzas and sides...

Pulled up after a long busy day at work, excited for our kfc, soon to find out they have no gravy, so substituted for rice and one coleslaw. To then be given our meals that had hardly any chips. Coleslaw that was frozen, and soggy...

Shambolic! Waited in a que for 30 mins, ordered two meals, which were large, received two large drinks and two small fries, popcorn chicken missing, which i paid £3 for, sauces missing, Tower burger smothered in Zinger sauce despite clearly asking for it not to...

After queuing in the longest queue since the petrol shortages I ordered the mighty bucket for one what a mistake for one it was shi and for two it wasn't even a fuing bucket but to be fair the mighty small papper bag for one...

bravo yet again ruddlan ! huge drive thru queue so went in to order a takeaway , big mistake . stood at the counter for 15 minutes until served .waited long enough to witness two independent customer complaints . we could see drive thru but...

Went today for our are Saturday 28th of June 2021,we paid 16 pounds ,for 6chickens 4fries the smallest every not filling at all when we got home we had to have a we found tea, a real let down.

Family brought several meals all should of had fries.... One of them did not it just had 3 chicken pieces and the drink.so many staff members hanging around the food to customer drive through counter it was surprising anyone was served in the main restraunt.IT...

Have been here a few times, I have had issues several times with not having items in my order. Most recent time they left out an entire meal. CHicken often seems to have been under the heat lamps as it can be dry. Staff are...

Appalling customer service Why is it when placing an order you feel the need to rush your customers, “anything else anything else .. can’t hear ya can’t hear ya” when I’ve a list as long as my arm. Your customer service needs work it’s rude

Why do KFC presume that you are taking your food home? No fork given for the coleslaw, no wipes, not even one serviette but three salts for the one meagre bag of fries. Incredibly annoying

The drive through always better than going inside. Queuing system terrible and ataff teally slow. Always looks a shambles. Food generally pretty good.

Lovely family day out finished with my favourite fast food place! Staff were all lovely and well catering to my mother in laws needs! Very busy although the place looked immaculate by the lobby host who was also lovely! Amazing work guys keep it up

Decided to use the drive through and it was 20 mins wait. Poor chap taking the telecom order was also taking payment, and passing the food through the window. Fair play to him for holding the fort.Only one window was open and they seemed understaffed. Boneless chicken was great, popcorn chocked great, chips weren't great. KFC chips ...

No queues. Very surprised as being a Sunday! Only serving black coffee! What's that all about!? If I have to come here I need my coffee which I didnt get! Kids food was fine they enjoyed it! Price reasonable .

Go to this kfc often, always have fast and good service. Do not see what all the negative reviews are about.

Today yet again my order was incorrect, I appreciate that they are busy, but surely it’s possible to get the orders correct today they surpassed the previous 2 visits in getting my order incorrect Ordered at the drive through a 3 piece original mealReceived 3 wing pieces of chicken, no chips, and an orange drink in place of a Pepsi , parked car and walked back to complain, only to be told very disrespectfully to go through the drive through again , another 40 mins wait, no thank youCome on kfc. Get a grip please.

Ordered from the drive thru yesterday (11/02/2020) while waiting to order at the box I had to listen to girl on till moaning through her microphone how she didn’t want to be there as it was too cold and that she would rather be at home in a duvet in the warmth and it was wrong to be in work in this weather. I understand people have chats at work but turn your mic off so customers don’t need to listen.Anyway I paid for my meal and after I drove off I realised I was overcharged for my order (either that or paper bags for food must have gone up 50p a bag) I got home within 5 minutes to find my meal was quite cold. Really disappointed but then a member of staff called Ed sorted my complaint and replaced my meal for free. Great service from Ed to keep me a happy customer. They need more workers like Ed in this store and then these issues wouldn’t occur in the first place.....Top Work from Ed, Keep it up !! Every workplace needs an Ed !

thought id give the Vegan burger a try. Ordered the burger and drove 5 mins to my house. The burger was luke warm and rock solid !! it had obviously left under a low heat for hours before i was daft enough to order it. I will be leaving a bad review on all vegan sites i am a member of. what a complete waste of money. Staff were nonchelant too.

Once again I used the brilliant rhyl food taxi to pick me up a KFC .I ordered a 10 piece family feast with 8 crispy strips the chicken was hot and tasty.not greasy there was a good mix of pieces.not too keen on the new chips.but I'd recommend the southern rice and the garden salad

This is my most local kfc and I always find it abit hit and miss weather the food is any good here. Sometimes the food is freshly cooked and delicious but other times more oftern than not the food has been sat cooked for too long and is dry. You regularly get items missing or wrong in your order even at quiet times but they always put the order right for you when you go back uoto the counter.

Queued for over 15 minutes to place my order, even though there was only 1 person before me, and he was ordering quickly. Or would have been if the lady taking the order had been given better training. Whilst queuing and waiting a further 15 minutes for food, which was only produced after I complained. When I complained the answer I received was "It is still on the screen so has not been completed yet!" It became obvious that each customer who had previously been served was returning to complain of incorrect and cold food. Very bad service from a fast food hot food eatery. Won't be dining here again and recommending others to dine elsewhere also.

Have been getting a pensioner discount here for months now but went in today 08/01/20 and a spotty,stroppy female in a checked shirt informed me I couldn`t have it as it didn`t exist. Yes it does,it says so on your website. It`s not as if their food is even that good. I waited for 20 minutes to actually be served in the first place which doesn`t quite cover the concept of "fast food".A young man serving spent all his time rubbing his face and nose with his bare hands,an activity I`m sure does not come within the guidelines of good hygiene practice.Keep away unless you want someone else`s DNA all over your food.

Walked in and asked for one white chocolate cookie (this was after waiting for 15 minutes before anyone noticed me) got handed my cookie in a bag went back to my car to eat it took it out of the bag and the cookie has brown chocolate in it so back off I go to exchange it (wait again for another 10 minutes) and ask the 12 year old (well he looked 12) who served me to exchange it as he has given me the wrong order !!hand it back to him he changes it and off I go to my car to eat it again only to discover that it was a white chocolate cookie but this time it was a broken half of a cookie !!!off I go again a third time to get my one WHOLE white cookie this time he snatches the bag off me and puts in my cookie and shoves it back at me !!!!!!! Never ever in my life have I been so stressed just to buy one white cookie !!!!half an hour, three trips and a rude employee later I got my cookie ,PS gravy taste like runny bin juice and your new chips are tasteless .....get your staff and act together KFC!!!

If I could score a zero I would. Decided to try again after fiasco in September but this WILL be my last time. Food was greasy & luke warm & order was wrong again. Tried to call but no one answered the phone for over 10 mins on 2 occasions

Firstly, the server Amanda looks unkempt, fingernails filthy.. OMG where are the standards. Uniform looked like it needed a wash. Clueless server, no idea what was on the menu. When it finally arrived the food was cold. Seriously, the supervisor on shift needs to pull up the standards. Time on visit 13.37 17/12/19 and last visit.

Came through drive thru it was pretty quick a lad called Robert was taking orders, I’ve been here many times but this lad was kind and said I could get a 15% off if I was to do a survey online with my receipt which I’ll do, no ones ever told me that you can get a 15% off, the food was fresh and tasty just how it should be couldn’t get a better service on drive through other than this lad he was quick at taking orders and got the que down fairly quick. This lad has some good customer service Would go again.

Queued for over 15minutes today. The poor chap serving was run off his feet.

While visiting this disgusting establishment I waited for 20 minutes to be served while staff were talking needless to say I left without ordering avoid.

We are KFC fans and chose to take the longer A55 route home from Anglesey so that we could eat here. From the moment we walked in we started having doubts about the place. Tables were dirty as was the floor. The serving staff were totally inattentive and it seemed that it was too much trouble to serve customers. My wife ordered our food and told the server that we wanted our food hot, not warm - hot. The food we received was greasy and barely lukewarm. My wife returned the food and asked for it to be replaced with properly hot portions. The face on the server was appalling as she begrudgingly spoke to someone in the kitchen but after 10 minutes we got hot food. I will never visit this KFC again.

Having discovered an amazing food delivery service called rhyl food taxi.i messaged him to pick me up an order.he went to the rhuddlhan one.i ordered 3 mini crispy fillets.2 fillet burgers and 6 pieces of original chicken.the food was hot.abd really tasty.the chicken was nt greasy and a good mix of thighs.breasts and drumsticks excellent

I am not social media savvy but decided to sign up to Trip Advisor after my visit to KFC Rhuddlan on Friday 4th, October 2019 between the hours of 5.30pm - 6pm.

I am not into the habit of writing reviews and have only done so only once but after this visit I decided to write a review because I was so impressed. I visited KFC Rhuddlan yesterday ( 2/10/2019 ) at approximately 4.30pm and was served by a gorgeous young man. ( I believe his name badge said Markel. He was afro Caribbean)

My husband and I attended KFC Rhuddlan last night and we were warmly greeted by a lovely polite man. ( we did not get his name but he was afro Caribbean) We could not decided on which bucket to purchase and he kept reassuring us that we had no need to rush and that we should take as long as we like because he wanted us to choose the right bucket deal for us. He then talked us through the various bucket deal and after asking us some questions suggested the tight one for us. He was so patient, kind, and understanding that we felt it was important that we write this review. His actions should be commended and shopping everywhere would be such a wonderful experience with more people like him behind the counter. After we ordered he packed our food and his speed of service was fantastic. We only had to wait for under a minute. Great customer service, beautiful smile, and a very intelligent gentleman. Well done.

Went to the KFC in Rhuddlan yesterday around 6.30pm and was second in the queue. There was a young girl and a man serving behind the counter. I was then served by the very nice man and feel that I have to write a comment about him. He was very helpful, apologetic when he told me he had to wait for fresh chicken, his manners were impecable and I hope you are aware of exactly how nice this person is, I am sorry but I didn't get his name but I am sure you can check who was working last night. I would recommend him for employee of the week.

Got a take out order of the Party bucket for £26 & when we walked home (10 mins)& started to serve the food we realised that the 8 Hot Wings & Large Popcorn we’re missing. Called to let them know & when finally got through & explained this & saying on the way back to exchange the lot was only offered the missing food even though the rest was not cold. No refund or even an apology was offered. Had no choice but to accept it as grandkids waiting for their treat. Never will I go again. Disgusting service & stone cold food

Being a traditionalist I still order 3 pieces with chips meal. Asked if I wanted “large” and thank goodness I did. A grand total of 22 chips for a “large” portion??????

We are in the car waiting as per normal. Moving forward very slowly because the person taking the orders must have learning difficulties and is in training. LoL.

Chicken tough and more tendon than tender. Coating defies comment little relationship to KFC standard. Chips inedible. Service slow. 1 family member very ill over night. Never ever will we visit this outlet again, and will be a long time before we try KFC again. Read your reviews KFC Rhudlan and sort yourself out