Starbucks in Carmarthenshire

Absolutely awful got served hot coffee when ordered iced, then eventually got the iced for there to be no coffee in it! Staff not a clue what they were doing lady serving was lovely but coffee staff terrible, never going back

Genuinely worst ‘flat white’ ever tasted. Starbucks always serve this in cup and saucer, this was in mugs. I rarely complain but it was undrinkable, so weak and odd taste. Was offered extra shot but this was not the answer. Just don’t know how to make it. Was told they’d used right ‘recipe’ but was completely wrong. When I said we we drunk a lot of coffee the reply was that she made a lot of coffee!!!! Both left full cups after visiting only usable disgusting toilet, was NOT that days filth, needs a deep clean. Used to be one of our favourite Starbucks but no longer.

Absolutely amazing service, lovely, happy boys willing to do anything to make our visit a good one! Thanks Tom and Toby, you were great:) Love from an awkward customer …

The drive through served me a caramel macchiato with now coffee shot in it. I had a cup of hot milk with caramel sauce. By the time I'd started drinking it we were far enough away that we couldn't justify going back

I had the misfortune of visiting this place again today after a year and it hasn’t improved. Tables had rubbish on them and dirty and it wasn’t busy. No cakes on display but all thrown into a large plastic container so that members of the public could cough over them. I visit a lot of Starbucks throughout the country. This one is an absolute disgrace.

After seeing the reviews before hand I was a little apprehensive. However not knowing the area I decided to give them a chance. So glad I did, greeted with a warm welcome ordered a latte and breakfast roll, both were delicious and didn’t have to wait either! During my visit, lots of customers some seemed to be regulars, others like myself passing through, I witnessed the warm welcome extended to each of them!

Worst Starbucks !! Decided to have a drive through Starbucks. Wish we hadn't bothered at all. Nearly a 15 minute wait with only 2 cars Infront of us. To receive 3 X stale, dry (no butter ) bacon rolls to go with a mocha ! Unreasonable length of time to wait for poor quality items

I have visited many times but just giving up now.. they never can get the order right. On my last visit which was today, i asked clearly for soya chai latte but they used semi skimmed milk. Charging £10 for two drinks but cannot get order right. Just useless, I will not visit again.

The service was dreadful asked if it was takeaway or eat in. It was eat in and still had paper cups. The staff were more content on talking to one another on intercom. The tables and floor was dirty.

5 behind the desk yet seems to take ages to get your order…and yet they still manage to mess something up…better off in McDonald’s or Greggs if your in Carmarthen…they should replace this place with a Costa!

I've become a regular to this store as I find the staff much more polite here than the one in St Clears . Tom always makes my day when he's on shift he's extremely professional and polite and always has good product knowledge as I'm diabetic and sometimes unsure of what I can drink . Great upwelling skills also as my daughter really wanted a tumbler Thank you for making this a home from home where you can sit relax in a lovely atmosphere Thank you With love Hannah

this place has always been very exciting to visit with friends and hang out however today me and my friends wanted to get some Starbucks and these elderly people sat outside told us it was 20 mins early shut, they shouldn't do this next time !!!!

I ordered a Grande Coffee frappuccino - it very thin and watery - I doubt they had even put the double shot in I asked for - I asked for it to be thicker they added ice that is all it tasted of - it was disgusting. half the container was literally ice How come all the other restaurants can manage an excellent drink but Carmarthen do not deserve the business - please who ever the manager is - can they retrain the staff to serve a decent drink!!!

This Starbucks is in a very convenient location and is a lovely size. The staff however are very rude, couldn’t care less and have no knowledge of their products. In addition there was hardly anything In stock. When asked what the difference between a signature and classic hot chocolate was, the staff member just shrugged their shoulders and said ‘I don’t know’. The toilets were also disgusting. To top it all off, we paid extra to stay in only to have our drinks on paper cups. I would honestly avoid and just have a coffee in the Morrisons cafe.

The service is horrendous. Due to its convenient location, being out of town, we’ve given this place plenty of chance. My comments are not based on a single visit. The service is awful- the staff are totally uninterested and rude. The service is unbearably slow even though they have plenty of staff working. The store is dirty and the toilets are disgusting. Clearly not much cleaning going on. This store has had its last chance and we won’t be returning!! The Starbucks brand should be embarrassed.

Ordered a magic bag for 7 and when I turned up to collect the store was closed and looked like it had been abandoned very disappointed

Same as most Starbucks. Generic and overpriced, although you accept that before ordering. Super slow service and staff appear disorganized. Takes ages to get served regardless how busy it is

First time in the venue with my daughter. It was quiet only a few people but it took over 25 minutes to be served, nobody seemed to know what they were doing, goodness knows what it would be like if it was busy, people waiting...

You order the same coffees and can be charged a different price each time, some staff are helpful, others like the ones working on Tuesday 26th, couldn’t care, very bad attitude, overcharged, coffee cold, and we had to complain. Often the tables are left dirty,...

Avoid at all costs. Keep hoping it would improve as the potential is huge. Brand new premises in a prime location. No! It gets worse. Awful staff standing around on their phones. Uncleared and filthy tables. Floor hasn’t been brushed in days. Shelves empty. Music...

Noisy, loud music, staff shouting, hard flooring/walls/ceilings. cinnamon on cappuccino, tables not cleared etc etc

This is a lovely Starbucks that’s really well stocked with all of your favourites, including a lot of vegan options. It’s also really clean, and it had a nice big window with a lot of sun.

Came here this morning for my first coffee of the day. I was asked what I would like and was it to take away or sit in. I replied to sit in please. One member of staff gloating about handing in their notice to the...

Carmarthen Starbucks must hold the record for always being out of filter coffee. I don't think they've ever had any in stock and usually offer an Americano for the price of a filter instead. Why? ..when just down the road St Clears always puts a...

Coffee flavour-not coffee There is a hint of coffee. Not sure if any barista training has been given to staff-maybe they don’t know how much coffee ground to put in the machine? Not enough obviously😩

Very poor service, been there a few times hoping it would improve but no. Still dirty with tables full of old food. Very poor selection on food. Spoke to manager today 5/3 who said they were busy! 15 mins later no coffee so asked for...

Thank you Starbucks Carmarthen for letting me stay whilst I waited for my car to be recovered after breaking down. Although you were only open for takeaways you let me stay and keep warm with a latte whilst I waited to be rescued!

Called in for a coffee an breakfast to try for 1st time had a breakfast wrap it was disgusting and cold in middle. The place wasn't busy an staff were more busy talking between them coffee was nice but expensive will stock to Costa

Just been to Starbucks in carmarthen, queued up for 20mins, ordered 3 festive hot chocolates, service was so slow and staff very rude, come home to my daughter drinking a coffee, and no whipped cream and fudge pieces which I asked for! Will never go...

Bad enough it closes at 5 p.m but arrived at 4.50 and the door is locked and this isn't the first time.

Just had the best experience in Starbucks St Clears, was a very normal visit, but the man serving us was lovely! Seemed genuine and helpful, an all round nice guy. Thank you man behind the desk at 19:15ish 16/10/2020 :)

Come on Starbucks, learn how to use air conditioning, you are blasting out cold air in October. I get it, you don’t want customers to linger, is that your game plan? This is not the USA, we don’t even need air con in July! Flat whites have improved in this one but they get cold pretty quickly.

i asked for a LARGE caramel cream frap and got a regular one. After i questioned them about it, they said that it was the large size. Another order was also wrong as we ordered an iced white mocha without cream and not blended and we had it back with cream and blended even thought it said on the cup ‘without cream’ Didn’t even taste nice.

Very unimpressed, coffee was tepid, toasty was left at the end of the counter after we sat down and left there until I went looking for it and the piece of cake was forgotten about and I had to ask for it again. The tables were left with dirty dishes.

Ideal situation at end of M4, desperate for coffee stop. Nice clean loos, free wifi, made an ideal stop for a breather, and check e.mails

Called in as conviently located with good parking. Service average...not hugely welcoming or friendly. Table we used had not been wiped and floor full of crumbs from previous user. Personally felt it was overpriced and not v good value. Will not be in a hurry to return or recommend.

I go into this Starbucks at least once a week and every time the staff are slow and never smile!! Today I went in and was served and waited for my coffee and a que started to form behind me waiting to place their orders but the member of staff decided to put away their order and looked at the que and carried on what she was doing!!! Every time I go in here the service is very slow and the staff have an attitude problem!! Can’t wait for Costa to come to the area! Better coffee and hopefully better staff too!

Stopped for a few hours to do some work. Convenient location, plenty of space. Staff are friendly. It’s a good spot for business meetings, many of them happening. Free parking available.

Met up with friends as they were holidaying in the area. Great coffee with breakfast baps and the excellent fruit toast. The two male members of staff who were on duty were very polite and helpful. The facilities were spotlessly clean as usual and I love the special touch of a water bowl for the doggy members of the family too. We call in here occasionally and all the staff have always been very welcoming.

Stopped for coffee on journey to Tenby .Two staff behind counter . One lady on phone behind counter and then touching her face and then preparing coffe and food . The floor and tables were covered in food crumbs . No one came over to clean them and it was difficult to find somewhere clean to sit . Cinnamon bun was offere warm but seemed a little on the stale sideToilets were filthy . Very disappointing.

Was thrilled this on same site as our Travelodge in love their iced frappe Starbucks are the best ones I have tasted

I am a regular at Starbucks in St Clears and have always found the staff to be great. They always know what I drink ( Espresso Frap) and I have never had an issue with the quality of service or product. Great atmosphere and always very clean.

We stop here regularly, but the place is going downhill. Yesterday the cinnamon buns were stale, the coffee was bitter and the toilets all filthy. I have never seen any staff member cleaning them or even checking on them. My husband reported to the staff weeks ago that the hand dryer in the gents wasn’t working, it’s still not. Costa is opening shortly in the area, if the low standards here continue we will use that instead.

It’s in a convenient place just off the A40 towards Carmarthen (outside St Clears). I think it used to be a Little Chef. My son and I popped in for a much needed pit stop on our way to Laugharne. It’s a nice looking place. We ordered coffees, porridge pot and water. We also ordered some ready made sandwiches. We were the only customers at the ordering bar. A lady took our order, took our money and promptly disappeared.We busied ourselves looking for spoons and napkins. A new customer arrived and stood near us looking at the menu boards. A new member of staff suddenly arrived and bossily asked us what we wanted. ‘We are being served thanks’ came my response. ‘Then move down the counter’ we were told. in no uncertain terms. Ok ok I now realised that our original server was behind the counter a bit further down banging out our coffees. They have a process, and of course everyone in the world knows what it is. Move on down. Except this is remote west Wales. We kinda dropped out a long time ago, long before coffee shops turned into mega brands. And we do like a bit of friendly customer service that doesn’t assume we ‘know the drill’. Suitably admonished we picked up our items and legged it.