Mcdonalds in Monmouthshire

Disgusting sauce everywhere food missing refussed to fix missing 2 portions on nuggets this is the worst experience I’ve had

Got my kids dinner delivered from McDonald’s which I ordered 5 chicken select meal which come with 20 over cooked mozzarella sticks instead, with stale cold fries and got a 6 chicken nugget meal which come with 2 chicken nuggets and stale cold fries . I rang McDonald’s to say about this and they just palmed me off to Uber eats who will do nothing about it . I spent £22 for nothing and McDonald’s couldn’t have cared about the fact they messed the order up . It’s not the first time they messed up like this but this is the last time I use this McDonald’s ! Hands down the WORST MCDONALDS IVE EVER SEEN ! Train your staff properly it’s not hard to put the right food into the boxes . 2 disappointed kids .what a joke of place 😡👎👎👎👎👎

Reading the reviews on here giving poor reviews on this restaurant somehow mystifies me, we use the restaurant every week with our grandchildren and every week have a first class welcome and service , the restaurant is kept spotless in all areas, toilets are immaculate always, floor staff go above and beyond to help if you need it and nothing is a problem, as for the food it's as good as you can get from MacDonald, just visit other outlets and judge for yourself, the team here are a credit.

Lovely McDonald's, cracking views and extremely friendly staff. I'm local and go regularly as my children/grandchildren are very well looked after by the staff.

Visited this branch, today on 18th April 2024 at lunch time. Ordered cheese burgers and fries, disappointed as both the burgers and fries were just warm, the fries felt rubbery as if they had been cooked a while, before we had eaten the burger and fries they got cold, if there is an area manager, he should take this up, especially as two meals with drinks cost over £17.00, won’t be visiting this branch again, don’t think it was overly clean either, our table needed a clean. This was especially disappointing as I live around one hour’s drive away.

We are frequent McDonald's customers so know what to expect. On our visit, the grilled chicken wraps were awful - hard overcooked chicken, very little filling. The chips were soggy and had obviously been hanging round for some time and pretty much inedible! Even the grandchildren left a large portion of their burgers and chicken nuggets which were barely warm. The service was OK, but the staff hairnets are NOT doing what they are (presumably) worn for i.e preventing hair in food. We will definitely not be visiting Abergavenny McDonalds again, but will travel out of town when the grandchildren request a McDonald's.👎👎👎

Ordered food asked for a meal then stated I wanted a meal because the boy asked again still only got just a burger and a coke ,which the burger was stone cold and the coke cola was warm seems every time I've been there they just can't get it right hopefully management will read there reviews and kick there staff up the arse!

Never review a McDonalds, but hoping some senior or regional manager reads this and heeds some simple points. The service here is simply terrible. 3 consecutive drive thru orders missing food upon getting home. No apologies offered and a free delivery or refund refused. The best being an empty box of pancakes. Avoid like the plague now.

I waited 45 MINUTES for my order the one day. the food is bog standard mcdonalds and occasionally good, but how can you consistently forget sauces, straws and even parts of orders. The amount of times I have had to ask for the fries, milkshakes or even chicken nuggets that I have ordered is ridiculous.

I notice that this Mc Donalds has some pretty poor reviews but speak as you find up until yesterday I have always found the food service accetable. Yesterday I ordered pancakes and maple syrup, now I love maple syrup and the pancakes compliment it quite well. When I collected the order I asked for an extra Maple syrup and was promptly told that it was company policy and I could only have 1, I asked if I could purchase a maple syrup and was told rudely NO!!! I have had pancakes and maple syrup in Mc Donalds all over the country and never have I been refused, I don't think that my extra portion of maple syrup will affect the profits too much. The girl who served me definitely needs to improve her customer relation skills.

Absolutely rubbish worst one in 30 mile radius go somewhere else drive thru staff constantly shorting the orders

Young worker named tia called me biggie but another worker named jamie was lovely only redeeming factor x

Truly and consistently appalling. I have never once been to this place and received anything approaching competent service. This evening was no exception. It too 18 MINUTES to get through the drive-through. I timed it. Other times I’ve been there (at different times of the day, and either had to wait for ages, or park-up while they finished cooking the food. Often both. Glaciers move at a faster pace than the staff here. Avoid this place, unless you’re specifically after a half-hour break from your journey.

Pulled into the drive through and waited for someone to take our order. While sat waiting, another car pulls up to the other lane and were served instantly. Myself and my partner both verbally exclaimed “wtf” only to then hear some guy say “one sec”. Minutes later after the adjacent car had then pulled off, probably paid and received their food, did the same guy ask our order with no apology or acknowledgment for the delay. Cherry on the cake…we arrived home to find that the food was barely warm, burger looked as though it was frisbee’d into the box and stuff was missing from the order. Past few experiences at this particular McDonald’s have been crappy at best, the service reflects the state of the food really 🤢

Awful Mcdonalds food missing and stone cold so had to go back. The fries if you can call them that well looked like they'd been fried all day. So made them give me fresh ones, when I got home these were stone cold and barely cooked. The double cheeseburger was so cold the cheese hadn't even melted after an 8 minute journey home and we had to wait for that burger to be made we wanted extra gherkins. Not the first time we've had bad food but most definitely the last I'll go to the Brynmawr one instead. To add insult to injury when I complained they offered my 2 medium meal vouchers but I'd ordered 4 meals one of which was a large

This mcdonalds in outstandingly bad. The amount of times i have been to this mcdonalds and they have forgotten by food is unbelievable. They need to do better.

By far the worst McDonalds meal I've ever had anywhere in the world. My quarter pounder with cheese and fries was cold. I first tried the fries and they were cold, as were my sons, so I took them both back and exchanged them for some equally cold ones. My son told me that a nearby table had said the same when they saw me take mine back. The burgers were also cold. It was obvious that the food had been sitting ready packed for some time. We should have taken both meals back entirely but were too embarrassed to go up to the counter again. To be honest it was really inedible

I ordered a Big Tasty with Bacon large meal and two Large Big Mac Meals.. using the McDelivery App. Upon Delivery I was missing Two Big Mac Meals. I phoned the restaurant to complain and I was told to phone Uber Eats Customer Services. Upon phoning Uber Eats Customer services I was told by customer services that because I have raised a Number of food complaints with Abergavenny McDonalds in the past regarding their incompetence with regards to missing food items they are unable to take my complaint any further on this occasion and they apologise for the inconvenience caused! Avoid Abergavenny McDonald’s Like the plague! The entire Restaurant team including their Managers clearly Need Retraining! As clearly they cannot put together a simple food order without making mistakes and inconveniencing the customer! In fact shut the restaurant down and replace it with a Burger King or KFC!

A trip to Abergavenny to collect an item with my grandson. So the treat was a McDonalds. Good thing he was with me as you have to order through a 'screen' but he was more than au fait with that. Double cheeseburgers, fries, hot/cold drinks and McFlurrys. Order was ready in a few minutes and was very nice although not something I could eat too often. Restaurant appeared clean and bright and the staff friendly enough.

This store is absolutely appalling …. Every single time I go there they cannot get the order right at all. EVERY SINGLE TIME …. Order a plain double quarter pounder and get a single which isn’t plain … happens at least ten times … NOTHING BUT INCOMPETENT. Retrain your staff .

I was given 2x millionaire doughnuts that have on the outside saying they should of been discarded today at 14:17.. it’s now 22:19… gross! Tried making a complaint through the virtual messages and told me to contact uber eats which have nothing to do with my complaint at all!

Last 10 meals have all had items missing! I don't know what the problem is but every meal we buy has something wrong. Last night we ordered 2 large big mac with bacon meals only to discover that the bacon was missing. As it was a drive thru I didn't see the error until I got home. The ice-cream was also not the one we ordered. So, promise to myself, I will now avoid McD's Abergavenny at all cost and take my custom elsewhere instead!

Came in here for a take-out to return back to my hotel room. I found the place to be really good. The staff were excellent and helpful to other customers. The food I ordered was great and hot. The drive-in is extremely busy in the evenings. It's a McDonalds so you should know the food you're going to get here. I didn't have any problems at all so I would come back again.

Drive through Breakfast. Incoherent staff on intercom set the tone. Ordered: Three Double Sausage Egg Mucmuffins, one without Egg Three Hash Browns Cheesy Flatbread Two Black coffee One Latte. One McMuffin missing One stone cold Hash Brown, Two freshly cooked. Wrong coffees Flatbread missing bacon. bread so hard it was inedible

I find the standard of food in Mcdonalds Abergavenny very poor lately.everytime we have food from there it's substandard.its never hot always luke warm, chips are always warm and soggy, half the time we have an item missing from our orders.today I was missing my...

I have been here a few times. Orders are constantly wrong. Food is average at best. Staff are miserable, and the overall experience is literally terrible. I have written in to complain - no response. I imagine they are probably inundated with them! Avoid if...

We love McDonald’s and sadly our chips always seem to be cold. It’s such a shame because this mcdonalds is on our doorstep.

Never get the order right here. Our work likes to order a takeaway on the weekend as a team treat (5 of us) and there’s always something missing or the wrong item. Today it was breakfast and my colleague ordered an egg and cheese McMuffin...

Cold fries. Flat fanta. Items missing off drive through as ever! Rude, inept and and unhelpful customer service on telephone How this franchise continues to operate beggars belief! A half decent burger van nearby would bankrupt this shambles!

Ordered a quarter pounder. Received a luke warm patty in a bun with a cheese slice and some raw onion. No pickles or tomato sauce. Certainly not as advertised.

Went to McDonalds today for mcflurries. Big sign at the entrance of the drive through advertising the galaxy mcflureies. Waited in the drive through for 20 min to be told that they don't have any mcflurries so we said okay we will have a milkshake....

Greeted at the door by an unfriendly gentleman, who seemed stressed, enforcing COVID rules that went out of date a while ago. Being made to wait out side in the cold whilst the que wasn’t moving inside. We listened and waited as not to be...

Came to this McDonald’s today and it will definitely be the last. Every time me and my partner come to this McDonald’s (drive thru) we are greeted by the most unprofessional staff who can just about mange to string a sentence together, very untrained. This...

well, all i can say is - RUDE!!!! we arrived here today, with our little girl who has autism. We got to the door - (it was tipping down and cold) door wouldnt open - stood there like lemons until the blokei beleive is the...

Ordered food and customised1 my burger as I have an egg allergy. When food arrived four main items were missing and my burger had mayo on it. Knowing I have an egg allergy as I wrote it on the order and removed the big mc...

This is my local which I’ve visited many times, so this review is based on a period of a few years and many visits. Food is frequently incorrect, but usually using drive through means it’s too late to complain by the time I realise. I...

Haven,t been to McDonald's for a year but visited the Abergavenny store last week Nice enough place and friendly staff but our order of 2 x Big Macs & 1 medium fries was not good The meal was cold when it came( order to table)..the...

When I arrived at the Premier Inn next door the previous evening and saw there was a McDonald’s I knew where I would be going for breakfast. It’s a wonderful new modern unit and the sausage and egg McMuffin with coffee was up to the...

Terrible! Second time we've come here and been met with the same horrendous woman with dark brown hair (older woman) (2.30pm on 05/08/21) absolutely no customer service skills and rude as hell! Spoke to us like crap and was nasty when we asked for sauce......

Awful customer service, shambolic, order wrong again. Waited for 28 mins, 7 other vehicles served while waiting. 6 nuggets instead of 9. Staff aporoached could only say it wasnt anyyhing to do with them. Do they actually train their staff in customer service 😡

McDonald's is one of the best fast food restaurant in the world. the food was very very good and only takes 1 minute to receive

Absolutely terrible, got to the drive through 10 mins before closing time and it was closed ordered via the app tried to pick it up and knocked the door I was greeted by a drunk young woman with a foul moth claiming to be a...

Generally consistently poor. I.order the same food every other day and yes its the same... cold fries cold chicken nuggets in addition to flat coke. Only go here due to my autistic sons wishes otherwise I would avoid without question. Drive through, ordering and serving...

Number 69 out of 69 on the takeaway food list for Abergavenny yet they make more money than all the rest put together 😂 when a store serves over 1000 people every single day, mistakes happen, that's life. Can't be that bad if the queue...

Usual quality and good value. Really nice flat white coffee at good price. Very convenient for the Premier Inn hotel.

Planned on going through the drive through as we have 3 vulnerable people in our group and none of them have eaten in a public place since the start of covid. However after popping the kids in to use the loo before hand decided to...

Service Very Slow, Food Luke Warm And Had Hair In Burger. So The Supervisor Tried To Blame Me For This, But Considering I Got Very Little Hair And Most Of Their Staff Had Hair Flying Around Under Stupid Little Hats, All That Was Offered Was...

Never fails to disappoint, clearly forgotten my last visit here and haven’t learned my lesson. The food here is simply revolting. It’s the worse McDonalds I have ever been to. There is a huge chance your food will have been thrown together and left to...

tried this maccy D several times as i keep getting told its getting better its not the food is always cold more salt on the fries than there are fries big mac looks like its been sitting on the warmer for days not just an...

Went through drive in yesterday . Checked order .one item missing . Eventually attracted assistants attention. She was extremely unhelpful and rude. First and last time I’m going there .

I ordered a drive through Big Mac. I have had these at several other Mcdonalds, but this one was shocking. Unfortunately I had driven off, as there were no car spaces free, and ate it in the Waitrose carpark. The burger was leathery, cold, and...

Visited here earlier at lunchtime, whilst things have improved slightly since my last visit things are still poor, our food was just warm enough to eat but customers sat close to us took half their order back as it was cold, I saw it being...

Popped in as hubby was peckish. Had a breakfast wrap. Disgusting... burger like cardboard.... Won't return.

Arrived at the drive thru at 10:20 and was told that on ordering we had ran out of bacon. More like they just couldn't be bothered to cook more - there were people sat outside around the corner with bacon rolls. Hash browns took near...

We really enjoyed our cheeseburgers - the take out was rammed - the service was fine - plenty of car parking . Some times all you want is a Maccy D's - this one should hit the spot. Would return.

Shocking food shocking service.Three times I swapped my pale cold chicken selects. Their time they were handed to me pale but burnt the inside of my mouth. Food had been microwaved.Manager here is awful with people,The young lady true to pursued me that her lengthy tine as a manager left her best place to disagree with my complaint that te food was stone cold. After touching my food her conclusion was the chicken was the correct temperature. Our food just looked horrendous. We didn’t eat our select burger.Staff members outside the front door smoking then serving my food to me. Very u happy visit and the most terrible food I’ve eaten in a McDonald’s. Generally staff can’t be bothered and even rude.

Fast food, good service, clean restaurant , self service and collection available, large car park, helpful staff

Decent amount of parking and Drive thru available.

Ordered two big tasty meals, only one burger in the bag when I get home. Thick ducking kunts can’t even get a ducking order right, you can’t fix stupid can’t work in McDonald’s you have no hope die McDonald’s,, die

Dropped in here at 11:30am on the way to a wedding, we knew food at the wedding would not be until much later.

Called here recently, order was filled correctly but the temperature of the food was poor, both burger and chips were luke warm at best, have avoided here got awhile ... Looks like it's set to continue

OK, it's a McDonalds. They only really have to do one thing right and that is a burger. Although they sell several different varieties, it cannot be that hard to get it right.

Been building myself up all day for a Mc Donals. Having driven 20miles for this delight, was left a little dry in the mouth and neglected as the server ommitted to provide my taste buds with the sweet flavoured sauce they were calling out for. SHAME ON YOU MC DONALDS LEAVING ME HIGH AND DRY‍♀️

It is usually very well presented. When a young man called Simon is on duty front of house the restaurant is always spotless and he is very helpful asking is everything ok with our meals. Only criticism is drive through you always have to park up to wait for your meal.

Went today at 4 pm Busy time for staff But met with fabulous smiles and service from staff . Thank you all .

Food is good, staff are fine, they don’t ask if you want sauces etc but that’s usual for a McDonalds.

I use this Macdonald's every day for a coffee on my way to work. Last week I waited for two mins at the order point. With no ackowledgement, then a car pulled up at the other order point and got served straight away. How does this work. When I drove to the pay point, the lady operating there offered no apology and explained the person operating that lane also operates the front of house. Fine but how are we on know which lane.

Found this McDonalds whilst doing a bit of sightseeing in the mountains, it was obviously quite new with a decent car park. Quick service with everything correct delivered to our table plus we were even asked if our meals were all alright & was there anything else we needed! Very clean & tidy restaurant with the toilets just the same. Best bit was the mountain view whilst eating.

Service can be so hit and miss at McDonalds around the country but I must say since the one in Abergavenny has opened, I’ve always had faultless service. Never get an order wrong, food comes quickly, staff seem fine and food is always good. It’s about time Abergavenny had a McDonalds and this one is a really good one!

On my way to North West Wales and needed something quick and dirty for dinner. Since most of my journey was through very rural areas I stopped at one of the last places of civilisation.

Ordered 3 chocolate shakes on drive through, got home found they were all insipid vanilla , too much to drive back .

Lovely and clean and great hot fast food.staff friendly.lots for kids to do.computers toys crayons etc.balloons.an altogether great lunch.

Obviously very new. Great table service and the latest tech. They have aircharge for your devices. Nice friendly staff

Has those strange order boards. Food was OK. Nice views of the surrounding hills and you could also see the local household recycling centre and tip. Easy access off the A465.

I ate here twice while staying at the Premier Inn nearby and it was perfectly satisfactory although not the quickest service I have ever experienced in a McDonalds. The food was fine as ever and it was quite roomy and very clean and bright.

Dropped off 40 kids and adults after ringing ahead to advise of visit.

What service? Service is slow if any... went to abergavenny McDonald after a long day all I wanted was a drink and burger but the store was being serviced but only a small sign on the main door drive thru shut but no sign ...... what’s the point in the store

When eating out with allergies it can be a nightmare, but the staff here were fantastic and very helpful with providing and ingredient list and giving cross contamination info.

How a simple order can have things missing is beyond me.....the whole point of using this drive through was to get a quick and easy dinner for hubby, kids, my mum and myself.

I travell around the country on a regular basis and McDonald's is a place I use regularly.

OK it's a McDonald's. They have a system. You drive up, you order, you pay you collect.

Plenty of parking in this new Mcdonalds just outside Abergavenny. Fairly quick service. Usual Mcdonalds food. On our visit the self service screens were not working, therefore we had to wait in the short queue and the staff had to work harder.