KFC in Torfaen

Food was ok, not the warmest The restaurant and toilet are not clean, especially the toilets yikes! The whole place has seen better days! Never seems to improve!

This has to be the very worst KFC I have had in the last twenty years I ordered 6 pieces of Chicken, all of which must have been in a warmer for hours it was absolutely uneatable. I live 8 miles away so it wasnt worth taking it back. I will never in my life buy KFC again as long as I live. YOU SHOULD BE ASHAMED OF YOURSELVES.

Got a bit worried when I saw the reviews as I'd booked the nearby hotel and generally like KFC. Found the place to be more than adequate however: friendly service, standard KFC food and left very happy. A few rowdy people from time to time but actually I quite like the atmosphere and overall I like this KFC so will return if I stay at the hotel again.

Says on web page closes at 11.00pm..walked over from hotel was at doors at 10.20pm ...closed... Very disappointed...web page states clearly 11.00 pm closing....

I had to ask for a refund after waiting 35 minutes for a bucket for one - the place wasn't even busy. I feel sorry for the young manageress if this is the usual standard. Utterly appalling.

I went to kfc in Pontypool and ordered some food for a party and the staff completely messed up the order and gave me someone else’s order which isn’t very good for kfc as they will lose customers

I like a KFC, but the Pontypool one is bad!

I went through the drive-thru of this KFC in Pontypool with my partner on 24/08/18 at around 6:30pm. I was on my way home from work at 34 weeks pregnant and fancied a popcorn chicken snack box.

We stayed next door at the hotel, so this was convenient. Service was quick, as opposed to those in the drivethrough

This KFC was a stones throw away from the Best Western Hotel. Great service, polite and helpful staff.

Went there 14th Oct 2017, there were only 6 other people at the restaurant (and I use that term very loosely). The floors and majority of the table were very dirty considering there were so few customers, and there was definitely no urgency to clean either. Will not be going there again. It's a stinking hovel. A change in management and strategy is desperately needed.

Visitamos aquí via el paseo en coche por el 4 / 8 / 17

Don't usually like to complain about anything but my god what the hell is it with kfc Pontypool, how are they even open??? Went thru the drive thru and when we got home, no straws for drinks and one chicken burger in the zinger meal didn't even have a bun top, chips must be at least 3 days old, my hubby couldn't even eat it and that's saying something - usually go to McDonald's, should have stuck to usual routine, absolutely disgusting, will never go there again, avoid at all costs

No normalmente crítica un lugar como este, pero a veces la gente necesita un aviso. En la llamada "drive thru" (sic) la otra noche para mi hijo, que era tarde. Cola así que mi hijo salir y fuimos dentro ya sólo había una persona esperando en el mostrador, me gustaría simplemente conduzca por orden pero no nada. Más de 10 minutos más tarde y todavía no sirve. Al final me sale el drive thru y parque. Mi hijo todavía no ha sido atendida. Cerca de 20 minutos para servir a una persona, y lo malo! Esta debe ser la más lenta en la U. K. KFC felicidades.

Por favor, no vayas a este KFC. Es mucho más limpio de lo que lo era, pero, ¿cuál es el punto si el personal no se puede conseguir ninguna orden justo? Sólo pedimos dos cosas y 1 de esos estaba equivocado! Y no sólo a mí, la señora delante de mí en la cola estaba quejándose de un orden equivocado, y la señora de detrás de él estaba quejándose de un orden equivocado desde el jueves.

The whole time we were there till staff were yelling at the cooking staff. Things were being missed off orders. The whole place just seems to be a disaster.

went on a thursday night as a treat for my son. chips were limp and tasted vile. the chicken was ok at best and they had no gravy which is the kids favourite. poor poor kfc!

Pretty average KFC usual products but rather slow to serve you been several times with the grandchildren alright but not really my cup of tea .

There were rats running around outside. Wasps hanging around by the food Windows. Ordered a 3 piece boneless dip meal or something and my chicken had a bite taken out of it. Coke was flat and chips were hard. Disgusting!

Personal que no parecen saber o cuidado sobre lo que está pasando. Servicio pobre. Mesas sucias. No regresaré.

As it was mid-afternoon and there was no queue, I inadvertently drive straight through and missed the ordering 'post'. I have to say, it is easy to this anyway, as it is not well-highlighted. On reaching window 2 and apologising for missing the 'post', the man serving told me I had to drive around again. I reiterate, thee as not another car in sight ! There was no word of apology, smile, sense of customer service or even understanding. Sadly, I drive out, following a very disappointing experience.

A bit disappointed in this branch of KFC. Although the food is at the quality you would expect from a KFC the disabled Loo need a much needed clean.

called in tonight for take out tea, ordered mega bucket for one. service was good, staff polite. fries where cold, chicken was over cooked or reheated coating was hard in places. not a very good meal. not going again until things improve.

Staff pretty uninterested in serving. No Knives and no wipes - asked for either and I was told that KFC does not provide them any more. So you will sticky fingers after your meal - beware!!!!

I use the drive through I do find that sometimes they have run out of things. they are polite. I must admit the lettuce etc always looks just thrown in the bun. The food is as all KFC restaurants

Don't go here its a health & hygiene nightmare. How KFC could allow things to get this bad is beyond me.

I am a regular in this KFC but on my most recent visit the restaurant seemed different! The general appearance was improved. Excellent service even though items were incorrect the female manager couldn't apologise enough and gave extra ice creams for my children! Wonderful experience and was shocked to notice a 0 hygiene rating displayed on my departure but I cannot see how as this was by far the best visit to any KFC store for my family and I!

Went here after attending a birthday party, the place was empty food took about 25 mins to arrive - by the very short time it took me to drive home food was cold chips were only fit for the bin managed to eat some cold chicken, very poor service and food as well as being very expensive- never again

Having sat in a queue for 20 minutes for drive thru, we ordered a 14,piece bargain bucket. When we got home, 10 pieces of the bargain bucket were drum sticks ( the cheapest cuts of chicken meat)! I phoned and complained and the duty manager (Anthony) apologised and offered 20% off our next order. NOT GOOD ENOUGH! I told him I would complain to head office and he said " not a problem". Well it is a problem because I won't be ordering from there again.

I relented and went again after my son said he wanted a kfc as a treat.This time they missed out half the order.In the past its about 1 in 4 orders have something missing.When I got home it was too late, short of stripping the order down at the counter what else could one do ?.This time with a popcorn bucket. No fries, no Chicken strips, no paper bag I payed for !Emailed customer care online to complain and had a response.One email to say we will be sending you a voucher then one within a minute another email saying they were sorry I had refused it and they would now not be taking the matter further.I know i'm quick but even I couldn't have noticed the email, read it, responded all within 1 minute.I tried for two 10 minute sessions on the phone to customer care to be told by a recorded message over and over how import their customers satisfaction was.Really unless you are prepared to check every order at the counter and unpack it all don't bother.KFC Customer care is a joke.Peter

9pm. Saturday evening, local harvester buzzing. KFC - one customer, they were more interested in cleaning the floor for the next day than serving.no cutlery, lots of packets of salt - no pepper...chicken just about OK, probably cooked a lot earlier and reheated.One of my worst fast food experiences ever!!!!!