The best restaurants serving American food in East of England

I had a very disappointing experience today. The guy at the counter (an tall Asian male with a beard) was extremely rude and disrespectful. He showed no sense of customer service and was very unprofessional in the way he spoke to me. It was honestly upsetting, and because of this experience, I won’t be buying pizza from your place again. I strongly believe staff should treat customers with basic respect—this kind of attitude is unacceptable. Please consider who you hire to represent your business, because one bad employee can lose you loyal customers

They took their vegan waffles and crepes off the menu which was a shame, but then don’t answer messages on any platforms or calls when I try to find out why.

Absolutely lovely and amazing staff. Manager/Owner on the other hand will kick you out after spending £300-£400 and won't even bother coming to tell you why! He's more then happy to let the security come and tell us to leave without a reason. Manager/Owner said he was bust talking to other people out the back. So avoided giving us a pathetic reason as to why he got other people to tell us to leave, even though the rest of the bar was making more noise then we were!! Avoid like the plague!!!! The bar staff and service staff are second to none! Cannot thank the bar staff and service staff enough!! They go above and beyond to make your night great!!

appalling service, half my order missing, phoned to tell them, got hung up twice then just told I'll get discount when next in store, I don't instore, that's why get delivered, and I always tip

pizza and burger were 10/10 Unfortunately my kebab and chips were cold. very unusual and hopefully a one off

Great service and he is friendly

I have waited this long to write my review as I have emailed the restaurant but have not had, to date, a response from them so this tells me even more about their service. I'll keep this as brief as I can. We went for my sons 18th, there were incorrect orders, cold steak, a broken cup served to my 85 year old dad, who cut his lip on it, and my mum was extremely ill for a few days afterwards, she had the fish and chips. Dont get me wrong, the cup was replaced, the steak taken away and warmed up but this should not have happened in the first place. In total over £400 spent on this night, my younger sons order was wrong so he didn't eat it, and I was pretty embarrassed by this point to call them over yet again and my son said he didnt want anything anyway after that and yes, I paid for a full plate of food, I know, my fault. The staff were pleasant and helpful enough when called over but honestly they could have taken more notice of everything coming to the table so we didn't have these issues, had they even bothered to respond to my email sent a few weeks ago I may have had an outcome from it to tell you, but alas no response. I saved hard for this special evening and was disappointed so I would advise you to save your money or spend it somewhere else.

Started queuing at 10.50 with a sign up saying wait time for food was 8 mins. Got seated quickly enough mmjw to be told it was lunch menu only. Disappointed but ordered anyway. After 40 mins still my food. That's simply not good enough when you're trying to catch a flight. Really bad show. 👎

Burger bun stale. Garlic bread stale. Pizza poor (just like it came from the supermarket frozen section). Server not really bothered when I reported this. Won’t return.

Staff rude he said sorry u have to coup with it like a normal person with a pot of mayo food ok service bad Bad staff and crap don’t go there

Incompetent waiter first took our order. Young Asian gentleman wearing glasses. Messed up the drinks order and the food order completely. Tried arguing over the fact I wanted to order a small portion of Mac and cheese for my elderly grandmother and said that we couldn’t. Had to have one dish re cooked as it was completely wrong.

I frequent this pub regularly and find myself getting very frustrated with the bar staff? I believe it’s not entirely the faults of the actual staff but the management. On 8th Nov I was in the pub around 4;30 pm and it wasn’t that busy . The first trip to the bar was reasonably acceptable with a member of staff really trying hard to serve the customers but I noticed another 2 staff chatting most of the time When I went back around 5 ish there was obviously new staff arriving as it was quite evident one member could not sign into the till. At this point there was only myself and one other at the bar. The person trying to sign in then asked one of the staff to help which is acceptable but this escalated to around 5 people alll congregating around the till including the manager, this went on for 10 mins until I finally said “ can I ask why it takes 5 of you guys to sort a till out while we are ( now 6 ) people waiting for service as the other tills are working? With this one of the staff immediately came over and went to serve me. Then the manager came over and said “ I don’t like your attitude ! Can you please leave ? I was amazed as I did not swear , I did not shout, I just asked a direct question after standing watching this fiasco for over 10 mins. Obviously I left but did say to the manager now I can see why your Wetherspoon’s is so low on the list of Weatherspoon in the UK. I won’t be going back as it just stresses out the customers. I will point out whilst I was waiting I was within 6 feet of all the staff around the till and at no point in 10 mins did anyone look up and say sorry for the delay or even make any eye contact, it was just as if we were a pain in the arse asking to get served.

Really good food with attentive staff. Nice atmosphere. Anastasia and Emanuela were both excellent.

I went back to get a replacement meal after a previous one had the chips missing from the meal. The burger was flat and obviously rushed and the large coffee was cold and the level was a small in a large cup. I’ll be avoiding this restaurant in the future.

With lots of places closing early during our stay we were only left with a few options this being one of them so if you’re after a late night meal this is the place. Our order was taken quickly and served up quickly too. It was tasty. The restaurant itself however is not a pleasant environment. It’s a bit like a barren school dinner hall and not pleasant at all. Make the restaurant a bit more comfortable and this would be great!