The best restaurants serving American food in East of England

Started queuing at 10.50 with a sign up saying wait time for food was 8 mins. Got seated quickly enough mmjw to be told it was lunch menu only. Disappointed but ordered anyway. After 40 mins still my food. That's simply not good enough when you're trying to catch a flight. Really bad show. 👎

Burger bun stale. Garlic bread stale. Pizza poor (just like it came from the supermarket frozen section). Server not really bothered when I reported this. Won’t return.

We had a good meal. We started with nachos, and then we both had burgers and chips. Fin was our server, and his service was good. It was nice they had a soft play there so little ones can play whilst waiting for the food.

Incompetent waiter first took our order. Young Asian gentleman wearing glasses. Messed up the drinks order and the food order completely. Tried arguing over the fact I wanted to order a small portion of Mac and cheese for my elderly grandmother and said that we couldn’t. Had to have one dish re cooked as it was completely wrong.

I frequent this pub regularly and find myself getting very frustrated with the bar staff? I believe it’s not entirely the faults of the actual staff but the management. On 8th Nov I was in the pub around 4;30 pm and it wasn’t that busy . The first trip to the bar was reasonably acceptable with a member of staff really trying hard to serve the customers but I noticed another 2 staff chatting most of the time When I went back around 5 ish there was obviously new staff arriving as it was quite evident one member could not sign into the till. At this point there was only myself and one other at the bar. The person trying to sign in then asked one of the staff to help which is acceptable but this escalated to around 5 people alll congregating around the till including the manager, this went on for 10 mins until I finally said “ can I ask why it takes 5 of you guys to sort a till out while we are ( now 6 ) people waiting for service as the other tills are working? With this one of the staff immediately came over and went to serve me. Then the manager came over and said “ I don’t like your attitude ! Can you please leave ? I was amazed as I did not swear , I did not shout, I just asked a direct question after standing watching this fiasco for over 10 mins. Obviously I left but did say to the manager now I can see why your Wetherspoon’s is so low on the list of Weatherspoon in the UK. I won’t be going back as it just stresses out the customers. I will point out whilst I was waiting I was within 6 feet of all the staff around the till and at no point in 10 mins did anyone look up and say sorry for the delay or even make any eye contact, it was just as if we were a pain in the arse asking to get served.

Delivery was missing food but the shop said its “impossible”. I tried to explain what had arrived but he was very rude and aggressive and then blamed the delivery driver. Weirdo.

They took their vegan waffles and crepes off the menu which was a shame, but then don’t answer messages on any platforms or calls when I try to find out why.

This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems. I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology. We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'. I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me. When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit). It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.

Really good food with attentive staff. Nice atmosphere. Anastasia and Emanuela were both excellent.

I went back to get a replacement meal after a previous one had the chips missing from the meal. The burger was flat and obviously rushed and the large coffee was cold and the level was a small in a large cup. I’ll be avoiding this restaurant in the future.

With lots of places closing early during our stay we were only left with a few options this being one of them so if you’re after a late night meal this is the place. Our order was taken quickly and served up quickly too. It was tasty. The restaurant itself however is not a pleasant environment. It’s a bit like a barren school dinner hall and not pleasant at all. Make the restaurant a bit more comfortable and this would be great!

To the lovely guy who served me yesterday thank you for paying for my drink when my card declined, your kindness didn’t go unnoticed 😊

The food was reasonable, the staff very friendly although not that attentive. Disappointed with vegetarian options very limited and then two of them were unavailable. We were two couples, grandparents and grandchildren, eating before a show. The food no better than ‘pub-grub’, chicken burger very dry, other food passable, drinks ordinary. Would possibly go again, if going to a show, but their are many other eateries within walking distance or short drive, so it would be dependant on the weather. We booked and were surprised how few people were in there, further: trying to book a table is very difficult, so I certainly would not bother going through that drama again.

Every single time I go into this Subway the same woman, presumably the manager, is berating a different young man working behind the counter. Genuinely shouting at and bullying them right in front of customers, I think it’s disgusting and completely puts me off going in. The same experience with the same woman whenever I have been in there in the past year and I have also witnessed her being rude to customers. She should be ashamed.