The best restaurants serving American food in East of England

Newly opened restaurant specialising in authentic Mexican dishes. Most are Gluten Free.Tacos,burritos, great desserts.

All the food was cold and wasn’t able to eat it

Surly the most basic of quality controls is to ensure the customer receives what they’ve paid for. Two meals packed in the smallest bag possible so you’re unable to check what’s actually in the bag with the bag stuffed with napkins and deserts on top (who wants to be unpackaging your order in the drive though with a string of cars behind you) then you get home and you’re a chips missing. Phoned the store four times and no one could be bothered to answer, maybe they were too busy short changing their customers. Try harder. Much harder. McDonald’s used to be one of the better fast food take aways, now they’re just average at best. No standards.

Second take away from this establishment, first was a sponge - nothing too special and to over priced BUT. just had New York cheesecake and I’ve never had such a fake tasteless dessert . I’ve had many New York cheesecakes but its got to be the worst Sorry!

Really busy but food was hot. Been coming every day.

I ordered Box of 6 doughnuts, and a burger meal. What I received was absolutely shocking. Fries were so dry and hard, you could chip your teeth on it, I paid for a bottle of Fanta, received drink from dispenser which wasn't fanta at all. But doughnut were the worst ! So stale and dry! Manager refused to give me a refund, very poor quality of food, and bad customer service.

Staff had no interest in helping with allergy information. Was told there was no allergy menu and that there was “probably” nothing we could have. I pushed and was told they could not be sure what ingredients were included! I pushed again and was handed an allergy folder. No dairy free ice cream options at all. Only one sorbet dish. How out dated! And disgracefully dismissive of our young boys needs in a family venue.

I WISH I COULD GIVE 0 STARS!!! Me and my sister visited kaspa’s in Bury St Edmunds for a waffle dessert and two teas. My sister asked if she could also have a tap water with some ice, shockingly she was told “no, as we can’t charge you for ice.” I’m sorry but you are a multi million pound company who, let’s be honest, should allow your customers to have ice in a tap water if requested. This was my first visit to your dessert restaurant and will most certainly be my last. We asked to speak to a manager who then proceeded to give my sister a whole glass of ice (begrudgingly) but not before telling us, it’s not company policy 🤦🏻‍♀️ I think based on the reviews I have read, the staff need to be up skilled in the term customer service. I would like to add that the bucket the cutlery came in was utterly disgusting 🤢 perhaps rather than having 5 staff standing behind the bar chatting you should take some care in keeping the restaurant up to scratch.

Disgusting staff made me look stupid because they got order wrong ! Ordered a Might Bucket for one when I got to pay she wanted £!7 !! When I told thats not right she started talking about a APP ? I ordered just now on drive thru ? Then another clueless member of staff asked whats wrong whilst another member of staff stood behind her laughing ! In the end I gave up as none of the staff had a clue what I was talking about.Awful place avoid

The food was fresh and I loved the service it was pretty quick. The manager of the store was very kind.

The experience was utterly appalling. Drink totally flat, the chips hot but massively over seasoned. The chicken was something else, hard, overcooked and incredibly wet with oil! Here the majority of reviews are poor or worse, I made the company aware and their response was to commit to putting things right, but reviews elsewhere have been responded to and management keep promising improvements but they clearly aren’t working if indeed anything is really being done

Never fails to fill. Could use with a staff member on the shop floor being so large eating area. Good toilet area. Great..

Once again missing items from our order. We expect it now, but getting all the way home to find other items missing after already highlighting is just another level

Memphis BBQ Chicken Royale regular meal can be amazing, but you would never know if you tried it here!. I feel so cheated. Literally zero bbq - so I was left with a chicken mayo sandwich with a couple of onion rings. No! Dont advertise it if you're not going to include it Burger King.