The best restaurants serving American food in East of England

This branch must surely deserve the crown for the most useless and incompetent takeaway in Bury St Edmunds. I think the staff must go out of their way to put together a random selection of items that do not reflect your order - whether that be collection or delivery. And I think they must refrigerate the chips once they’ve fried them to death to ensure they are cold when you pull them out of the packing. If I were a chicken about to be killed and knew I would end up in KFC, I would surely be bringing shame on the rest of my chicken family.

Newly opened restaurant specialising in authentic Mexican dishes. Most are Gluten Free.Tacos,burritos, great desserts.

Poorly run part of the chain. Avoid the drive through unless you want to get ripped off. My portion of chips amounted to about 12. Jokers

Had to wait nearly 20 minutes for our order to be made ,received the order, drove home only to find out a big mac, some nuggets and some fries were missing so all in all a terrible visit...

I went to the drive through yesterday for just a cheeseburger, after putting in my order I waited 15mins in a queue just to pay. Then another 5mins later I received my cheeseburger which was Luke warm. Clearly need more staff to deal with the drive through as i wouldve got served far quicker by going in.

Staff had no interest in helping with allergy information. Was told there was no allergy menu and that there was “probably” nothing we could have. I pushed and was told they could not be sure what ingredients were included! I pushed again and was handed an allergy folder. No dairy free ice cream options at all. Only one sorbet dish. How out dated! And disgracefully dismissive of our young boys needs in a family venue.

I WISH I COULD GIVE 0 STARS!!! Me and my sister visited kaspa’s in Bury St Edmunds for a waffle dessert and two teas. My sister asked if she could also have a tap water with some ice, shockingly she was told “no, as we can’t charge you for ice.” I’m sorry but you are a multi million pound company who, let’s be honest, should allow your customers to have ice in a tap water if requested. This was my first visit to your dessert restaurant and will most certainly be my last. We asked to speak to a manager who then proceeded to give my sister a whole glass of ice (begrudgingly) but not before telling us, it’s not company policy 🤦🏻‍♀️ I think based on the reviews I have read, the staff need to be up skilled in the term customer service. I would like to add that the bucket the cutlery came in was utterly disgusting 🤢 perhaps rather than having 5 staff standing behind the bar chatting you should take some care in keeping the restaurant up to scratch.

Second take away from this establishment, first was a sponge - nothing too special and to over priced BUT. just had New York cheesecake and I’ve never had such a fake tasteless dessert . I’ve had many New York cheesecakes but its got to be the worst Sorry!

Disgusting staff made me look stupid because they got order wrong ! Ordered a Might Bucket for one when I got to pay she wanted £!7 !! When I told thats not right she started talking about a APP ? I ordered just now on drive thru ? Then another clueless member of staff asked whats wrong whilst another member of staff stood behind her laughing ! In the end I gave up as none of the staff had a clue what I was talking about.Awful place avoid

I often come to Tim Hortons to sit on my computer working whilst having a cheap drink. What I noticed today was how exceptionally clean it was. I am often happy that I can work somewhere that is quiet during the day and where the food is cheap but what stood out to me more than that was the cleanliness. As I worked, I noticed a young woman going around cleaning. She was so thorough as if she took her job seriously. Rarely do you see anyone in any restaurant taking such care. She cleaned every part of the restaurant barely being noticed by anyone and I was so inspired by her work ethic and dedication to her job! She should get a pay rise! I saw her name was Rebecca and so think she should be honoured for the hard work she does. I want to say thank you to her!

The food was fresh and I loved the service it was pretty quick. The manager of the store was very kind.

sat in services area atmosphere not great food chicken very boney not meat hardly waiting the que poor customer service

This is the 3rd time i have been there in last couple of Months and the service i have to say is terrible. it took them 20 Mins overall to take my receipt to the counter that i got from the machine and then serve me what i wanted and even then got one of them wrong {gave me two hot wings instead of the 3 i ordered}, and other 2 times i wanted a Variety meal and the woman behind the counter said because it wasn't on there machines i couldn't have one, but then when supervisor came after 10 Minutes of arguing , finally ordered one for me. Thinking of not going there again, shame is the branch in Aldgate , London is pretty good, but this lot are inept and basically shocking

The slowest fast food in Essex? The food was OK. But the service was poor. 3 staff behind the counter, only two people waiting for food when we ordered. But the food still took almost 20 minutes to be prepared.

This place has gone further downhill, everyone seems to have to wait for their food after ordering at the drive through we waited for 35 minutes last time and the waiting cars just clog up the car park up as there is nowhere else to go. Food is ALWAYS missing whether it’s a burger or fries in the happy meal so annoying when you get home and realise someone hasn’t got their dinner. Happened a lot of times. Going elsewhere from now on