Tim Hortons in Thurrock

I often come to Tim Hortons to sit on my computer working whilst having a cheap drink. What I noticed today was how exceptionally clean it was. I am often happy that I can work somewhere that is quiet during the day and where the food is cheap but what stood out to me more than that was the cleanliness. As I worked, I noticed a young woman going around cleaning. She was so thorough as if she took her job seriously. Rarely do you see anyone in any restaurant taking such care. She cleaned every part of the restaurant barely being noticed by anyone and I was so inspired by her work ethic and dedication to her job! She should get a pay rise! I saw her name was Rebecca and so think she should be honoured for the hard work she does. I want to say thank you to her!

Used the pay station to order my food. I ordered a double with no cheese or onions but double gherkin. Lattice fries Lemonade cooler. Burger bun was soggy. The patties were incredibly thin and still a little pink. Total of one slice of gherkin in total. Lattice fries were cool and soggy Lemonade cooler had the colour of lemonade but the taste was almost totally absent! What a spectacular waste of money!

Place was like a furnace… secondly nearly every table was full of rubbish… bins overflowing… really grubby. Visited the toilet and was met with the biggest poo id ever seen in my life… stinking the whole place out. Clearly no toilet checks in place. No staff clearing tables/floors. Despite clicking eat in was handed food in bag by staff member on a telephone… food luke warm and not great…. Shame its aesthetically a nice store… but whoever is managing it not doing a great job… to add… wasnt even busy. Just 5 tables of people…. Shame. A missed opportunity….i wont be returning…

The restaurant is dirty - bins overflowing - it was on a Monday so not so busy they could not empty the bins. Doughnuts not given with order - uninterested member of staff handed them to me on request with not even one word. The staff look so miserable. Food was ok although the burger meat is a little strange. Best part was the lattice fries which were nice, hot and crispy. I would not rush back!

First and last visit for us. The lattice fries were cold and unpleasant, the texture was odd and not at all crispy. I had a double cheeseburger, again the food was barely luke warm, the patties did not taste as if they were 100% beef and had an artificial flavour. My daughter had the hot dog, (not hot) the sausage was ok but the bun was poor quality, friend had chicken burger which was just ok, again cold. The frappes were flavourless and somehow the pink lemonade was warm even though there was ice in it! The doughnuts were the best thing that we had from there, but a long way from a good donut. Despite ordering on the in store screen the order was wrong and we had to go back. All in all very disappointing and a waste of 46 quid! Not cheap fast food.

Doesn’t accept cash. Doesn’t even advise on entry. Was very embarrassed infront on my young daughter. Won’t be going back

Whilst the restaurant itself was pleasant and clean, the burgers were really disappointing. I ordered the triple cheeseburger and as soon I unwrapped it, I knew we’d made a mistake coming here. It smelled and tasted like the school dinner burgers I had in the eighties… cheap, lacking texture and flavour of a comparable burger from Five Guys, and dare I even say McDonalds! The lattice fries were okay, but the Chipotle dipping sauce that I selected with them had a really strong vinegar flavour and was also horrible. Overall, a big disappointment and if this is the best Canada has to offer for fast food, I feel sorry for them!

Great experience. Coffee and food were both wonderful. All staff are attentive and very quick to clean the tables once you are finished. Highly rated.

Perfect breakfast, quick service and kind staff. Alam was very approachable and he checked on us if we needed anything. He was smiling and you can see him going around the other tables to make sure everyone is happy

Have been here a few times and seen the incredible standards during the opening weeks gradually slip. The food is acceptable, the service less so. Bought a box of six doughnuts to take to my parents only to find that there were only four when we arrived. Virtually had to serve myself at the counter with the uninterested guy ignoring me when the final part of my order arrived.

Lovely breakfast first time here for breakfast and lot to choose from Good service. Will come back again for breakfast or lunch.

Coffees are amazing, very tasty burgers. Chipotle mayonnaise is so nice and lattice fries are definitely worth a try. Also has lovely staff

Came for lunch with my daughter, lovely food , very happy firefly made Daughter liked her meal as well

Excellent staff friendly and very nice food and drinks We had a good time here definitely we will be back again

Visited to buy Tim Hortons yesterday. I live quite a drive but its my fav donuts so didn't mind. I bought Timbits, 2 boxes of 50 and 2 boxes of 20. At first, I waited for longer time at the till, staff are busy and finally after calling their attention, i got served. When I received the 2 boxes of 50 at the counter, i have noticed significant difference on boxes weight. I am a kitchen person so i can easily recognise weight difference in a way. One box is obviously heavier than the other. Out of curiosity, i have opened the light weight box and started counting it visually , approximately found around 30 Timbits rather than 50. Massively underfilled!! After visually counting it at the counter, I have handed it over to the staff and told them the numbers dont tally up to 50, they need to count it again. Few minutes later they then filled it up and given me extra 5. That's me sorted for the 2 boxes of 50 purchased, i thought ! Then on the way home, i have opened up the box of 20 and decided to eat theTimbits. Having to experience underfilled box earlier on, this made me count it and found only 18 rather than 20. I felt deceived at this time as its 2 events now. I thought i will let it pass as they have topped up the right numbers for the other box of 50 earlier on and have given me extra 5 so its kind of levelled out even if my box of 20 has 2 missing. When I have arrived home, i was really unhappy of my experience and doubted if the other box of 50 and 20 i have ordered were correct. I have started counting them manually and again found only 46 Timbits rather than 50 . Thats 4 Timbits missing! The other box of 20 has also 18 in it!!! I am so annoyed that all boxes did not contain the right figures and ??appeared to have a pattern. Is this how its meant to be???? the timbits menu says different figures. Is it human error that they failed to count it properly or do they deliberately underfill it???? Well evidently, all 4 boxes i have ordered did not contain the right numbers of Timbits. Imagine if i did not spot the difference of the weight of the box, i could have gone home with 30 donuts rather 50. I live about 1 hour drive!!! Another 2 boxes of 20 ordered, contained only 18 Timbits on each and the other box of 50 contained only 46!!! I am disgusted with this dishonesty. Imagine that is 8 timbits missing on 3 boxes ordered or would have been 28 for all 4 boxes if i did not check the other box while instore. I find is so deceitful having to underfill all the 4 boxes of Timbits ordered. I know all the cost has gone up, perhaps it would be better to adjust the price or the menu figures, be transparent, rather than ???deliberately put less items on the boxes ordered. This is disgusting as it appears a pattern on all. Beware to all buying huge amounts of Timbits as might not get the same numbers as it should be. Hopefully not in the future as they will be cautious now having someone shouting at the error noticed.

Beef patties pale, undercooked and cheap. Think I’ve had better from a burger van. Lattice fries were nice and fancy milkshakes were great. Timbits we’re good. Staff were friendly.

Excellent food, reasonably priced. Fantastic customer service from Ahmed! I would have added photos, but we’ve eaten the evidence! Delicious!

We’ve missed Tim Horton’s and we’re happy to see it open in this location. The veggie burger was delicious. The Tim Bits were so good! And the steeped tea just like I remembered. Great customer service too, very friendly and helpful. Can’t wait to return.

We have always found Tim Hortons to be a great place to eat. This was the first time we visited this location. The staff were friendly and gave amazing customer service. I would definitely recommend it if you look into alternative to McDonald’s which is...

Fantastic coffee and doughnuts Really friendly staff and super clean Very comfortable relaxed atmosphere

We came in for a burger and drink. It was freshly made. Clean environment with comfy seating. Friendly staff.

Beautiful food amazing service! Milkshake was lovely and the doughnuts even more beautiful!! Very lovely and so reasonably priced!!!

Bibek is very helpful and lovely food ,wish we had one near where we life Coffee is great the best I have for a long time

007 was in the building. That was the error message on all of the self service screens, so we went to the counter. It was my first visit to a Tim Hortons. The choices on the menu were overwhelming and to be presented with an...

First time at a Tim Horton's, and based on this visit, won't be returning. Arrived at lunchtime and ordered cheeseburger meals with lattes from the self service screen. The lattice fries were tough and tasted like they had been cooked earlier and reheated. We had...

Restaurant was disgustingly dirty, cold congealed food and rude staff. Bins full, dirty trays everywhere, staff could not be bothered

First time having a tim hortons burger but we both agreed much better than McDonald's and burger King etc . Drive thru was quiet as well so tuck in while it's still relatively unknown . Burger came in tin foil as well so still piping...

Had high hopes for a first visit to Tim Hortons and unfortunately it was a very poor experience. We ordered our food via the self service and when our food arrived it was wrong as they hadn’t followed the instructions and the food was not...

Absolutely diabolical service. Food ordered on their 'quick order' system wasnt available when we were eventually called to the counter. Staff were rude. Burgers being made using hands, tongs obviously, hanging up for decoration only. No gloves being used whilst handling food. Drinks delivered overflowing,...

This was a last minute thing. Had a burger which was one of the worst I’ve had for a long time. Had a milk shake which was full of ice . Did I get the wrong drink?. All burgers were just heated up and can...

It looked quite busy when we went in but there were computer terminals free to order with nobody on the manual tills. However after 3 attempts on 2 different self service units we received a 007 error message. Looking round I saw no sign of...

I’ve been a fan of Tim Hortons for almost 25 years, ever since I set foot in my first Tim Hortons outlet in Charlottetown on Prince Edward Island way back in 1998 or 1999. Since then I’ve visited hundreds of outlets in most provinces of...

Doughnut stale supposed to apple and caramel no apple in the doughnut, the coffee was insipid extremely hot and not drinkable , dirty sticky floor , toilets were disgusting had a grubby feel about the place , AVOID. Go to costa coffee just nearby a...

Having visited Tim Hortons in Canada 50+ times I was pleased to see the chance to visit when I was in Lakeside. When I went to the front desk, the first server didn’t know how to process the order (asked why I couldn’t do it...

I decided to go to this establishment on 07/09/2022 and drove 25 minutes to get there as it is my closest branch I arrive at 11:30 and without warning without posting online and without evening blocking the drive thru they closed early which as you...

This is a review of an accumulation of three visits. My first visit was after a few beers! We drove along and like a beacon of light I saw Tim Horton’s! I was so excited to eat a real North American style burger! My expectations...

Our first visit here and will be the last, food well overpriced and everything ordered was lukewarm. You have to pay for milk and ketchup unlike McDonald’s, the fast food restaurant was really dirty, floors disgusting and was understaffed. Go to McDonald’s instead.

Food was dreadful for the price. Cheeseburgers were disgusting, lattice fries were cold and the milkshake tasted watered down. Better off at McDonalds.

Twice we have been here, recently toilets were disgusting, completely blocked 3 times I told the manager and was ignored, the food is always cold, and I had a milk that was going off, I'm just having the coffee and timbits only next time

Used Tim Hortons in Canada and was excited to see them coming to the UK but they are missing the mark, by quite some way! Firstly, they don't offer the same menu as Canada, it's more another burger joint in the UK whereas in Canada...

Had to spit the burger out as soon as I tasted it. Odd, grey substance in the meat, took ages for the horrid flavour to leave my mouth. The fries were strange cut, like of a school dinner. Hot dog not too bad but nothing...

Hortons are an institution in Canada. Tim was the hockey equivalent of Bobby Moore. Possibly better. Everyone uses them over there. Other chains don't bother. If THs keeps up like this, it will be gone in 5 years. 3 times I have been allowed to...

Shocking customer service, busy day but lack of communication from the team. After a 40minute wait I ended up walking out! I was put on a queue for people that wanted a refund…the guy then started making people’s orders! I’ve subsequently sent an email to...

First visit to this establishment but will not be returning. Waited about 20 minutes for a small order. The reason they gave it is half term so we are busy. Yes but you know it is half term and most restaurants will be busy!. The...

First-timers at Tim’s and won’t be the last. Had breakfast bagel, so good - customisable in every detail. The choice of drinks - too many, reverted to mocha and then 3 sizes, one of the best mochas I’ve had. Set price breakfast deal @ £2.99...

seen loads of bad reviews but they don’t do this place justice came here totally by chance as we wanted to try something new. was not disappointed we ate in and everything was hot and the staff were very friendly. the food was really filling....

I only looked at the reviews after I visited the restaurant. I was incredibly surprised by all the negative reviews. My experience was wonderful. The food was hot, incredibly tasty and the portion sizes were very fair. Yes it’s more expensive than a McDonalds, but...

Well if all you want is Mayo then go for it! I purchased a classic burger and it had more mayo than burger… I physically couldn’t eat it and I love Mayo, the fries were also barely warm. Waste of £7!

Quick visit. Drive thru was slow but the counter service quick and friendly. Best value coffee and breakfast sandwiches good too.

Worst meals ever . Meal deal. Fries cold , wrong burgers in deal . All replaced and was no better if not worse . Did not eat meals . We wasn’t the only ones to complain . Got a refund but mng was reluctant to...

This place is good for coffee & donuts but not for any other food. The chicken burger tasted like a frozen chicken from a supermarket although the supermarket one is better. Chicken was mushy, the potato lattice was awful too. Someone got a beef burger...

The portion sizes where so small in comparison to the price. My pancakes wasn’t placed in a suitable packaging hence all the cream had tipples over and was leaking though. This meant all my food was sticky. No cutleries was given either for my pancakes....

Recharge misfortune of visiting the Thurrock store on Thursday 31st March, It was the last day of the £2.99 deal so we were expecting a bit a wait. When we arrived the lady at the door said there would be able a 40 minute wait...

We tried tim hortons for the first time. Would never go back or recommend. Stale cold food, sent back to kitchen. Doughnuts were bland and so disappointing.

Burger was small for the price. Brownie milkshake was weak and watery. The lattice chips were cold and was nothing to them. Was expecting something like Five Guys, but TBH was more like an over-priced McDs. Also poorly prepared. Ordered sauce packets with both orders...

I visisted Tim Hortons on Sunday afternoon at around 4.30pm and the service was woeful. Lots of staff ambling around at a snail's pace, looking totally disinterested in what they were doing and very often not sure what to do. It took nearly 25 minutes...

Ate here today and had the double maple bacon cheeseburger with fries and an iced coconut caramel latte and a friend the chicken sandwich with fries and birthday cake milkshake. I found the burger for the cost to be very expensive for what it was....

Tried this for the first time. The doughnuts were light, fluffy and not greasy . The coffee was also excellent. Lose one mark for the staff who were polite but a bit lacklustre and stood watching me try to empty my tray into the bins...

Went there one day for breakfast - such good value at about £2.50ish for an egg and bacon muffin, hash brown and coffee! Lots of options available. It was quite on a thursday morning. Then went back on friday lunchtime - of course more expensive...

Thought we would try the new place in town Tim Hortons who are popping up in many towns around the UK, a Canadian franchise, its in the old Pizza Hut near to Currys, touch screen and card payments only, a simple donut (ready made and...