Five Guys in Thurrock

Charlie was so friendly & sweet, great service from her! Burgers & milkshakes were also great too 👌🏻

Awful! Overpriced and soggy. My burger bun was so soggy I think from the grease mainly but it was totally inedible. Went in the bin

An amazing experience, good customer service, great atmosphere and friendly staff and Lavi explained the menu and help us to decide what to order. The food amazing 👏🏻 😋

It is amazing experience to spending time in five guys (lakeside) very good customer service and all the staff are very friendly. Specially lavi ( GM) is very nice she is amazing with everything.

Food cold, chewy. Not happy. Will not use this service again.

Good quality burgers. Friendly staff. Expensive.

Was told it would be here at 05 but arrived at 40

Chips are completely cold when arrived and over cooked burger barely warm

Didnt even arrive had to drive to the restaurant for them to make me another, no phone call or anything, spoke with manager of restaurant who was very helpful said previous order had left but it never arrived

I've always held Five Guys in hide regards. Food is good, service always good. Only thing negative I can think of is the price of stuff.

We went there just for milkshake this time service was fast paced and fabulous like always

Had a lotus biscuit milkshake very nice

Food very tasty. Minus point: dirty table and small space between tables.

I love to eat here because you can cutomise your burger. They gave a huge portion of fries and you can choose your soft drink from the variety of Coca-Cola products in their machines.

Food OK and service ok. Busy place due to it being BH Monday

The most I've ever paid to have 5 guys in my mouth!

Really disappointed. The bacon cheese burger tasted great, however I ordered Cajun fries and when I got back to my car I realised I had received normal fries which sounds like a trivial issue, but it's why I picked FG over Burger king. The drink machine was also poor. I chose a coke with vanilla and when I tried it in my car it tasted really disgusting, no fizz in the drink so I'm guessing there was an issue with the machine. I would have returned to complain but I was already sat in my car and needed to head onto my next job. Like I said, the burger was great but getting the fries order wrong and the poor quality of drink has put me off from returning, especially when I've paid twice the cost of burger king a few units down.

Best burgers, fries and shakes 👍

I will never understand why this place Uses peanut oil for the fries makes absolutely no sense of after all the data shows how bad it is for you...use the fat from the beef burgers up your level or you'll lose out eventually..mark my words

Everything was excellent, shakes, burgers and fries. Just over ordered on the fries!!!!

Absolutely fantastic place, very clean, fantastic staff, add to that utterly fabulous food... By far the best burger I've ever had in my 58 years!

Burgers were out of this world delicious. Fries were decent. Removed a star for the fact that it is expensive.

Lovely service and the food was great as usual from five guys.

Nice burger with specific toppings; a lot of the chips were tiny!

Good burger and chips, not amazing, just good, quick good food

Eat-in. bacon cheeseburgers and fries were barely warm when served. The cheese slices weren't even melted.

Lack of chips there was about 20 chips and I know that’s not how five guys roll they normally give you loads

When after shopping food was great not a long wait

Ordered 2 things burger and milkshake. Milkshake was missing. Just eat driver very rude as was five guys manager. Burger was cold late delivery. Never again

Great milkshake, thank you Gabi for recommendation, Chocolate and Pistachio

Not the cheapest burger in town but definitely the best by far.

Had strawberry milkshake delicious .Had cheeseburger and chips .Chips were.lovely and burger was one of the best I have ever gad .Not cheap but worth it for a treat

I have been Saturday in lakeside five guys, I have received the best customer service from the guy with the tattoo on his hand. The food was lovely 🥰, definitely I will be back. 5 Starts for the guy with the tattoo on his arm :))

Im still gutted they stopped the malted milk shake, salted caramel is not even close to the same

It's five guys. Ok the location doesn't allow for a great atmosphere but the food and service was good. Just a bit cramped to get get around one or two tables too many.

It's not cheap but without doubt the best burgers around!

Milkshake was forgotten as always, they always forget to place my whole order which is very frustrating

Gone down hill . Not half a good as the 1 in Bluewater , but havnt been there in a while , shape up or ship out

Amazing service! Ordered a meal and then went back to order a drink and they gave me and my bf one for free! Such friendly people. Loved the food! 10/10✨

Server was not helpful and felt like i was a bother to them. Food was poor, chips were horrid. It did not live up to the hype of what people told me, won't be coming back

Very friendly staff, Gabi prepared my order and he was very professional, and the food tasted great.

Chips weren't to my expectations compared to there five guys this one1 is lacking abit the veggie burger was bland

Great service and delivery. Excellent burgers and Cajun chips.

Great food and like that you can add as many toppings as you like. Love the choice of drinks too, plus it's bottomless!!

Veggie sandwich is just lettuce tomato and fried onions nothing to get excited about and very expensive

Nice burgers, chips little salty for my taste. Would go back

Standard Five Guys meal you get at all Five Guys. This is in Lakeside so is noisy but good service and surrounded by other restaurants

Absolutely amazing place for food, great for family time too

Best hot dogs! And they have lemon Ice tea!!!!

Customer service was second to none! The manager and the team handled our £300+ order for our charity with ease and checked in with us 3 times to see if we was ok and needed anything else. Highly highly recommended!

Chips amazing taste and Sandeep he is good person and great service

Phenomenal food, great staff always amazing experience!

Good food, best service, I will come back for sure. Keep up the good work!!

Very nice people and good customer service, looking forward to visit it again :)

Lovely, but omg its expensive for a burger!!

Week nights are the best fast service and peaceful

I just ordered trough uber eats. Food came late, cold, chips looks like they're made from plastic, no taste at all. I paid for delivery with priority, it took ages to come and it's not the driver fault it's five guys fault. Horrible experience, I would advice you not to visit them. 👎

Gabi the guy on cashier, was a legend! Great burgers. Came back for 2nds

Loved the butternut vanilla milk shake, it's heavenly😋😋

Arrived at 8.54pm and was told by the member of staff on the till that the two people in front of me were the last people she was serving. So when they say it’s open until 9pm they are lying. Kitchen was still clearly cooking food. Exceptionally poor customer service. EDIT - 5 July 2023: After completing the feedback form someone got back to me to explain that Lakeside security asked Five Guys to not serve any more customers after 8.55pm. I was there one minute before that so not sure why I was not served. But I have been offered a free meal so that was much appreciated. Anyway, I think they need to revise the time of closure to say 8.50pm (or make a note that they may not be able to serve you in the last 10 minutes of the day if this is a regular occurrence).

Food was still hot when we got home!

I used to be a regular customer at 5 guys and had previously enjoyed their food and was really tasty. However, during my most recent visit, I was disappointed by the quality of the burger . It wasn't as good as it used to be.

Shake all good but Fries & Burger were cold, fries were undercooked too.

Taking the atmosphere into account it reduces the rating by a star. The only thing I don't like about some five guys restaurants is that the toilets are so close to the eating area/open kitchen. The food is great but the milkshakes are either great, or too thick. Ps: make sure you get your free peanuts

Absolute GOAT burger. Its hands down my favourite place too eat, the burgers are freshly made and always hot. The chips are amazing. We had the reeses thick milkshake which was amazing. Everywhere where we visit that has a 5 guys we always go in and have it. The cleanliness of this restaurant was very good and too a high standard

Chips were over cooked and very salty

You get what you see and it's always good!

Very average. I thought I needed a great burger. After visiting Five Guys, I realized I still need a great burger

Always good service and great food….well worth a visit. One of the best menus and choices available.

Always love a Five Guys burger! Still mixing up the toppings each time but raw onions and jalapeños are always a staple. And who doesn't love free refills in the UK?! UPDATE!!! Wrong toppings AGAIN!!!! I really need to check the order receipt when they give it to me. Still a tasty burger so all is not bad.

Vyborne hranolky, bohuzel ceny jsou vyssi

Amazing food and service. We got a birthday discount from the lovely manager, with milkshakes and drinks. Will definitely recommend 👌

My milkshake was leaking when I got it I'd like my money back for it thank you since it is undrinkable

for what we paid,just was worth it

Burgers are better than most and I do like the fries. However the price is to high and it's still a burger in a bag. Let's move on from the 50s burger bar please!

Excellent food good Size portions

Amazing customer service by Presilla today. We will be back again.

We had our lazy Saturday night out and we decided to go for some good and juicy burgers and we choose this lovely place and it was worth it! Really energetic team to be honest, I wasn't expecting this but on a very good and pleasant way! BTW (the Playlist was on tone with the place) I will be certainly coming back!

Great food ! Lovely , friendly stuff! I will definitely come back!

Poor choice for non meat eaters.. and what there is is very bloody expensive for what it is - Style over substance

Standard five guys, really. Food is decent but overpriced, and staff (no fault of them) are always rushing around, but they're not rude. Being placed in a food court obviously makes it very busy and noisy.

Burgers were good as were the fries. Service and cleanliness needs improvement..

Worst value for money!!! The amount of onions in my burger was insulting. The amount of jalapeños was even more disappointing!!! If I ever go to Five Guys again, I will be showing these pictures with the hope of an improved service. 2 burgers, 1 reg fries and 2 milkshakes for £37 with that experience is a one-off for me!

Very over rated never again would rather have a burger king and the extra money in my pocket

Service was polite, but the food was slow although it was of a great standard!

Liked the place. It's the first time I've been there. Enjoyed the food I ordered. Will definitely go there again.

Best meal I have had delivered in a long time. Food was hot, enjoyable

Never fails to disappoint. The bacon milkshake is delicious and a meal in its own right.

Long wait for food and very expensive

The food tasted great but was luke warm when i received it, also me along with the four other customers before me had their orders messed up, I had three things in my order and all three were wrong including giving me a milkshake with peanut in it to which I am allergic, also when I enquired about my burger not being what I ordered I was given the ingredients seperately to correct the mistake myself. Not the level of service I expected from such a large restaurant chain. Very disappointed.

Busy and dirty everythere. Staff and service all good. Food is average.

Excellent food, will definitely order again!

Was freezing cold and fries had all spill out was 2 different ones so 1 person didn’t get any.. looked like the bag been dropped as burger wasn’t even in packaging was ripped

Would definitely recommend to anyone

What a meal!! Plenty of chippies, decent burger, freshly cooked, nice and hot, drinks were cold. Nice sit down after Christmas shopping

Lovely burgers, with plenty of extras.

Great food as wanted/ordered. Clean and tidy . Smiling staff.

Do not waste your time and money with Five Guys, I asked for a receipt with the order and did not receive it. They put the wrong drink in and the food was cold. Called the store and got help from them. Poor customer service.

Great food. Fresh and delicious. Lovely team on site. Helpful, friendly. Be nice to people they work hard so a thank you goes a long way. Tidy place considering the busy footfall in there.

Whenever I want a good burger Five guys is always my go to in the mid price range .. Always fresh and tasty and with a great choice of toppings... Milkshakes are always lovey as well and the fresh fries ... YUM Thanks