TGI Fridays in Thurrock

The service was wonderful. The waitress, Kayleigh, served our table quite well; she was polite and attentive. Food and drinks were fantastic, and the prices were reasonable. It was an enjoyable experience, and I will do it again. 10/10

Another excellent visit and service at this establishment. Very clean, tidy, lovely atmosphere and the waitress Kayleigh who served us was fantastic and extremely polite. 5/5 would come again.

We had a lovely meal today, after making a reservation a couple of days ago. Our server Kayleigh was impeccable, a very warm and inviting atmosphere was given by her from the moment we were seated. She was attentive and noticed when our drinks were empty and made sure we always had one. No request was too much for her, she even ensured a member of our party got a celebration for his birthday, singing to him and bringing a cake slice with a candle in it. The food was lovely, portions were absolutely huge and came out within a short amount of time and was served very hot. We have eaten at multiple TGI branches and have to say this one topped them all.

Very good food and our server kayleigh was very good and polite it was very very enjoyable

Very first time coming to this TGI Friday branch Extremely clean, welcoming and brilliant atmosphere. The waitress who served us Kayleigh was fantastic, her attitude was lovely and was very attentive to our table who made sure our table was okay with everything and made sure our drinks were topped. First impressions are everything and she smashed it out the park. We will definitely be coming again.

Came in last night. Left a very happy man! Great food and service, the waitress knew what she was talking about when I asked for recommendations.

Just had a bottomless brunch here and amazing staff especially Jodie and emily. Brilliant service from everyone else too!

Amazing service especially Emily H at the bar amazing kind catering to our needs love her 🥂

Emily and Jodie were amazing hosts! Quick service friendly staff

Cool gaff Thanks Jodie and Emily

Had a great meal, food was brought out very quickly and service was pleasant. Special thanks to our server, Kayleigh, who was incredibly friendly and helped answer all the odd questions I had.

The food is amazing and our waiter Amelia was so kind and helpful and gave such amazing service, she was very friendly and kind and makes me and my partner want to return 😊 and the best alcoholic drinks

Had such a great experience at TGI’s. If you’re looking for fantastic service, smiling faces and great conversation from the staff look no further than TGIs lakeside. Ameila and Maddie were nothing short of incredible and turned a simple meal into an enjoyable dining experience. We left feeling full and satisfied.

great place great service especially from Amelia who was kind and efficient

Amelia is a great server friendly and kind and goes above and beyond for customers making everyone feel welcome 🙂

We had lunch at Lakeside Quays and the food was amazing! Our server was David and he was the best server we’ve had in a restaurant, we need more like him. A great lunch.

We had a great lunch here (Lakeside Quays) and the food was amazing. David made the experience even better due to being so attentive and professional. We’ll be coming back.

Kiara was amazing, very attentive.

kiera was great, thank you for the incredible service. we will be back!

big thank you to kiera for her amazing service today. i will be back just to be served by her. thank you once again for the speedy service!

Kiera was an amazing waitress and absolutely perfected our cocktails, the food was superb and I would definitely recommend visiting!!! Coming back 100%

Aurel and keira served us tonight and I couldn't have had a better time, quick service and amazing food !!!

Maisie was a very attentive and polite waitress, happy to check in with us to make sure all was good

Big thanks to Kiera for a special evening a double birthday celebration and it was perfect thank you very much Kiera and TGIS

Keira is the best! Very accommodating to our needs, constantly checking we’re okay and brought us amazing drinks as-well as giving amazing recommendations. Couldn't ask for a better server and being served by her before can confirm she is consistent in her capabilities as a fabulous worker!

Amelia and Kayleigh were very polite. Our drinks were really nice. Food was quick hot and fresh. Staff seemed to be enjoying their end of night fun. Worth the visit

David was attentive and accommodating and such a delight. Will definitely return

Amazing service and treatment by Ant and Kiera, had such a good experience thanks to the two of them x

slow service. Server had an attitude.

Hi had a bank holiday lunch with the fam , food was great as usually! Staff were friendly. Lovely girl served us , was a bit loud because of bank holiday Monday the only thing I don’t think was good dessert was ready but wasn’t taken out to a Hour after. Thank you tgi Friday. Kayah C served use .:)

We had a lovely last minute bank holiday meal. Great food, Kayah C served us and was friendly and helpful.

David was an absolute sweetheart!! Brilliant service from him!! :)

Big up David- top man top service

Had great service from Amelia, she’s been so helpful, cheerful and attentive. Thanks

Amelia was the best waitress we’ve had she’s so funny and kept our drinks topped up all night. 5 star

Amelia is so funny and pretty, give her a pay rise or we won’t come back. Thanks amazing night Amelia x

david is a definition of great service. really helpful and made our experience at tgis fun.

David was very quick and efficient when serving our table. He was very respectful and polite and ensured that we had good service and made sure we was all okay at all times. He is a very good waiter.

Amelia did a great job. We had a bottomless brunch/cocktails. Kept us served all night.

David was great help & ensured we had the correct menus for bottomless brunch at the start. Gave us recommendations & great service. ⭐️

What a credit to this location these fabulous ladies are, greeted amazingly, couldn't of helped more,place really well kept , definitely returning

Emma and Emily cracking service, place looked nice and busy. Will be back for sure!!!

Been here before and will come again good food friendly staff

Served by Kayleigh had the endless wings and it was such a speedy service!!! Would recommend this place !! Not a single bad complain.

Fast and speedy service!! Friendly staff and our waitress Kayleigh was lovely !!

Food was lovely and made quick and had great customer service

Excellent service and the food! Omg so so so good couldn't have asked for better!

absolutely amazing experience we was seating straight away with out a booking and wasn't waiting long for food at all 10 mins max! would defo recommend and will be back again soon!

Maddison served us and was very friendly and helpful, and was very welcoming x

Always friendly staff, always accommodating to allergies and fixes any mistakes in a nic of time Xx

Service was fantastic. Treated my daughter with allergies really well making sure all was safe. Food good fajitas were amazing thanks

Once again thoroughly enjoyed the sesame chicken strips!! Love love love the Glaze that comes with it. I had the smashed glaze burger with sweet potato fries which have greatly improved.

Emily the manager was on it! She was extremely patient with our indecisive table and our allergies. Our sever was polite and efficient the personal service really made an impact.

I am writing to express my deep disappointment following my recent visit to your restaurant on 20/04/2025. What was expected to be an enjoyable dining experience turned out to be extremely unpleasant for several reasons. Firstly, the volume of the music was unbearably loud. It made it difficult to have a normal conversation and created a very uncomfortable atmosphere. A restaurant should be a place where guests can relax and enjoy their meals, not feel like they’re in a nightclub at peak hours. Even more concerning was the quality and hygiene of the food served. The food was not only poorly prepared but also appeared unhygienic. Food was horrible , fried left over food from the deep fried machine bits and bobs in the chips , food was discusting and undercooked and hair in the chicken tenders ( chef had a massive beard long hair no nets to cover anything .This raises serious concerns about food safety standards at your establishment. I believe that feedback is essential for improvement, and I hope you will take this complaint seriously. I urge you to address these issues promptly—for the sake of your customers and your restaurant’s reputation. I would appreciate a response and some assurance that corrective actions will be taken.

our little one saw the disney princess and now wants to come back every day to see them aha. thank you for the great day out, she loved it 🩷

amelia had made our dining experience so much better when we had the bottomless brunch , she brought the drinks out with a smile everytime

Nice experience with speedy service and friendly service

Aurel is a great server. Very attentive.

Had a great time on Friday night out with family. The food and drinks were great - especially the 2-4-1 cocktails! David was a great host for us that night - always made sure that we had what we needed. I had the bottomless wings and didn’t have to ask for another plate even once since David was all over making sure the wings came out quickly. Employee of the month?

Friendly staff, great drinks. Will be back! Kiara and Emily were brilliant! Gave us such entertainment for the whole evening

Came in for a bottomless brunch, had great time got served by Kiara and Emily they were a great duo. Will definitely be back.

The atmosphere was amazing got my daughter’s birthday! Aurel was so helpful and knew the menu and provided superb food and drink suggestions! Thank you so much!

Great lunch, exceptional service. Staff were amazing, food was soooo nice. Would def recommend to friends and family!!! Kiara served us xx

Done the bottomless sesame chicken and bottomless wings for £15 for 90 mins. Was brilliant. Really worth it had 241 cocktails and a whole chicken. Service by Kiara. Was amazing. She loaded us up and looked after us. Told us about the Tgi app which saved us £10 discount.

Very lovely lunch with my daughter. Always love coming to fridays. Friendly staff and great food.

Had Kiara as a server who was very nice. Food was amazing

Came in for a quiet lunch, good food and great service by Kiara xxx

Experienced a lovely birthday meal here with my partner. Thank you especially to Kiara W and colleagues for the birthday cake and singing happy birthday! Will visit again!

Never been to such a good TGIS, services was amazing by Kiara would recommend so much.

Great place for a meal with children. 2 adults shared the grill which was enough for us and well cooked. Kids aged 12, 10 and 7 all enjoyed the kids meals and build your own Sunday. Our server Amelia was helpful and friendly and all the food came in a timely manner.

Our server maisie was great was attentive lovely to talk too was there whenever we needed her and we was a party of 6 including a toddler so very patient couldn’t fault her for anything! give this girl a raise or a promotion!

Had a amazing birthday drink. Caring and considerate staff. Wonderful experience. Thank Roy, Emma, Elvis and Summer. Beautiful human s 👍

Maisie was fantastic tonight, looked after our table of 7, great evening, great service

Great service from Maisie - made the night!

Maise 10/10 service Food lovely

Came for my nieces birthday. Busier than expected for a Thursday night but all staff worked tirelessly we was served by a combination of Keira and summer and both were attentive and polite. My niece was also highly embarrassed with her birthday shout out!! Good job tgi fridays

Food was great and Hannah was an excellent server !!

Kiera was an amazing server, food and drinks came out speedy and delicious. We noticed from where we was sitting there was one mixed race girl cooking most of our food want to say a massive thank you to her

Loved Amelia she was so amazing!! Great service and food 🤎

Amelia C gave us great customer service ensuring we had a good time and she made sure we left with a smile.

Thank you David and Kiara !! Super customer service the food and drinks were amazing !!

I came here yesterday with my family, we were served by Hannah who was fantastic! Very enthusiastic and kind and made sure we were taken care of. Food was great and we will definitely be back soon.

Visited for the first time and the service was amazing. Kiera is a true asset to this branch she made the whole experience truly wonderful.

Went to have lunch at TGI’s today and was pleasantly surprised! The food is amazing and we were served by Hannah who went above and beyond for us.

Great food, great service every time! Would definitely recommend the cheese Nachos 👍

Myself my husband and my sister visited here today after going shopping and what a total disappointment it was , The waitress was so miserable and seemed like we was inconveniencing her , we ordered the smashed burgers and chips 1 beef and 2 chicken for a restaurant that was Excatly busy we waited a fair time for our food to arrive my husband ordered a bottomless soft drink but had to keep asking for refills, the burgers and chips to me was child portions in fact after we had finished we all commented on that we was still hungry but the biggest shock was when the bill came out that was £65 I WILL NOT be visiting here again and would not recommend!!! BIG DISAPPOINTMENT..

Had a great experience when me and my mates went for a quick birthday meal. We got the bottomless deal and Kiera made sure the food kept coming while providing top-notch service. The food was spot on, the atmosphere was perfect!

Best delivery from TGis I’ve had

Kiara served me and my friend. She was so lovely and helpful, very patient and full of good energy and I would be definitely coming back here for a bottomless brunch. Customer service was amazing.

We have visited from Norwich. Staying nearby. So we thought we would come out for the evening and have a meal for our wedding anniversary. When I booked they asked if we had a special occasion. So I stated its our wedding anniversary. Nothing came of it. Not even mentioned. Service was very VERY sloooow!. When we where seated we were not asked if we wanted a drink!. Waited 20 minutes before anyone came to take a food order. We gave our food order, but had to mention can we have a drink please as waiter was about to walk off. The drink took 15 minutes to arrive. So if you want a drink, my advice is just go to the bar and get it yourself, which I did later on. When I went to the bar I had a fruit cider. Given in a bottle. When I paid I asked if I could please have a glass with ice, the waiter tutted and then gave me my glass. The food was cold. Chips had all black brusing marks and where stone cold. My husbands corn on the cob and ribs where cold. Again with his chips. People on the opposite table had also complained with their steaks they could not eat it and did not pay for them We where sat facing a bin that was over flowing. Looked awful while we were trying to eat our food!. As actually had to ask someone to empty it so we didn't have to sit and look at it. Over all experience was very poor. Easy to say we would not return to this restaurant!. Improvements much needed UPDATE!!!!! I emailed where you suggested. Its been a week and I've had no reply. No acknowledgement. Nothing. Shocking customer service!!. To anyone reading, if you have a complaint. Dont bother complaining, you get no where. Happy enough to take your money, don't want to know after that. If you get cold, rubbish food, just don't bother paying. You pay for good food and good service. You get neither here!!

The restaurant seemed to be suffering from lack of serving staff. We could see others around us struggling to get their bill and we waited some time for our drinks. However I wanted to leave a review in order to thank our server David. You could see he was trying so hard to keep all his tables happy and seen to even if it was just with kind reassurance that you hadn’t been forgotten.

David S was an amazing server, very friendly and attentive 🧡

Had a fantastic night out, Emily on the bar and Kayah’s did us some amazing cocktails and overall gave us a very enjoyable experience, can’t wait to come back!!!

Emily and Kayah on the Bar were absolutely amazing, they made our night 10/10 😁😁

Went for a family dinner had such an amazing experience fantastic environment attentive and friendly staff highly recommend

Great food but slow service and expensive

Visited over the weekend and had a wonderful time, great food and service. Big thanks to our server Queenie for making our birthday special.

Emily was amazing! We’ll be back for our Guinness for st Patrick’s day ☘️

Perfect atmosphere to enjoy a night out with friends and family, staff were amazing and very helpful especially the bar staff, big thanks to Emily H for a memorable night 🍾

Of 4 adults, 2 of us finally got our food after the others had nearly finished. The salads were missing the most premium part, the avocado. The ribs were anaemic. The kids enjoyed their meals however the baked beans portion was so measly (even for a two year old). Service was pleasant. I wouldn’t recommend it.