TGI Fridays in Thurrock

Thank you David and Kiara !! Super customer service the food and drinks were amazing !!

I came here yesterday with my family, we were served by Hannah who was fantastic! Very enthusiastic and kind and made sure we were taken care of. Food was great and we will definitely be back soon.

kiera was great would love to be served by her again ♥️

popped in for a quick lunch and had the pleasure to be served by the wonderful kiera. she was efficient with her serving and also cooked out food for us, a true asset to this branch. we want to thank her again for the time we spent in the restaurant.

Went to have lunch at TGI’s today and was pleasantly surprised! The food is amazing and we were served by Hannah who went above and beyond for us.

Amelia and Kayleigh were very polite. Our drinks were really nice. Food was quick hot and fresh. Staff seemed to be enjoying their end of night fun. Worth the visit

Visited for the first time and the service was amazing. Kiera is a true asset to this branch she made the whole experience truly wonderful.

Great food, great service every time! Would definitely recommend the cheese Nachos 👍

was served by the wonderful kiera, she is a true asset to the company. we had a brilliant time and will definitely be back

Myself my husband and my sister visited here today after going shopping and what a total disappointment it was , The waitress was so miserable and seemed like we was inconveniencing her , we ordered the smashed burgers and chips 1 beef and 2 chicken for a restaurant that was Excatly busy we waited a fair time for our food to arrive my husband ordered a bottomless soft drink but had to keep asking for refills, the burgers and chips to me was child portions in fact after we had finished we all commented on that we was still hungry but the biggest shock was when the bill came out that was £65 I WILL NOT be visiting here again and would not recommend!!! BIG DISAPPOINTMENT..

Had a great experience when me and my mates went for a quick birthday meal. We got the bottomless deal and Kiera made sure the food kept coming while providing top-notch service. The food was spot on, the atmosphere was perfect!

Kiara served me and my friend. She was so lovely and helpful, very patient and full of good energy and I would be definitely coming back here for a bottomless brunch. Customer service was amazing.

We have visited from Norwich. Staying nearby. So we thought we would come out for the evening and have a meal for our wedding anniversary. When I booked they asked if we had a special occasion. So I stated its our wedding anniversary. Nothing came of it. Not even mentioned. Service was very VERY sloooow!. When we where seated we were not asked if we wanted a drink!. Waited 20 minutes before anyone came to take a food order. We gave our food order, but had to mention can we have a drink please as waiter was about to walk off. The drink took 15 minutes to arrive. So if you want a drink, my advice is just go to the bar and get it yourself, which I did later on. When I went to the bar I had a fruit cider. Given in a bottle. When I paid I asked if I could please have a glass with ice, the waiter tutted and then gave me my glass. The food was cold. Chips had all black brusing marks and where stone cold. My husbands corn on the cob and ribs where cold. Again with his chips. People on the opposite table had also complained with their steaks they could not eat it and did not pay for them We where sat facing a bin that was over flowing. Looked awful while we were trying to eat our food!. As actually had to ask someone to empty it so we didn't have to sit and look at it. Over all experience was very poor. Easy to say we would not return to this restaurant!. Improvements much needed UPDATE!!!!! I emailed where you suggested. Its been a week and I've had no reply. No acknowledgement. Nothing. Shocking customer service!!. To anyone reading, if you have a complaint. Dont bother complaining, you get no where. Happy enough to take your money, don't want to know after that. If you get cold, rubbish food, just don't bother paying. You pay for good food and good service. You get neither here!!

David S was an amazing server, very friendly and attentive 🧡

The restaurant seemed to be suffering from lack of serving staff. We could see others around us struggling to get their bill and we waited some time for our drinks. However I wanted to leave a review in order to thank our server David. You could see he was trying so hard to keep all his tables happy and seen to even if it was just with kind reassurance that you hadn’t been forgotten.

Had a fantastic night out, Emily on the bar and Kayah’s did us some amazing cocktails and overall gave us a very enjoyable experience, can’t wait to come back!!!

Emily and Kayah on the Bar were absolutely amazing, they made our night 10/10 😁😁

Went for a family dinner had such an amazing experience fantastic environment attentive and friendly staff highly recommend

The manager and server were really friendly and attentive. The server recommended old school Fridays drinks that were no longer on the menu. It took us back to our first time visiting a Fridays! The vegan burger and plant based fajitas were amazing!

Great food but slow service and expensive

Visited over the weekend and had a wonderful time, great food and service. Big thanks to our server Queenie for making our birthday special.

Perfect atmosphere to enjoy a night out with friends and family, staff were amazing and very helpful especially the bar staff, big thanks to Emily H for a memorable night 🍾

Emily was amazing! We’ll be back for our Guinness for st Patrick’s day ☘️

Of 4 adults, 2 of us finally got our food after the others had nearly finished. The salads were missing the most premium part, the avocado. The ribs were anaemic. The kids enjoyed their meals however the baked beans portion was so measly (even for a two year old). Service was pleasant. I wouldn’t recommend it.

We love tgi fridays Quays, its purrfect

lakeside quay amazing, the staff are great, food and drinks lovely. but the best thing about quay is the manager Roy. he is such a great asset. love love love.

Great staff, great food, great drinks overall great restaurant

Fantastic service given by Emma

Thank you for a lovely meal food and service was great and having a funfair right outside the front door made it a fun day

Spent the evening at TGIS food and drink was lovely, our waitress Amelia C gave us fantastic service was very attentive! Will def be back 😊

Roy & David had spectacular customer service, couldn’t wish for a better team to look after us. Would definitely recommend

Roy & David had spectacular customer service, couldn’t wish for a better to look after us. Would definitely recommend.

Came here for friends birthday, Roy and David were amazing hosts and was super helpful,

Amazing day for a friend’s birthday! Service was great and the staff were friendly.

I recently had the bottomless brunch at TGI Fridays, and it was an absolutely fantastic experience! From the moment we arrived, the atmosphere was lively and fun, making it the perfect place for a great time with friends. The drinks were constantly flowing, and the staff made sure we never had an empty glass. The food was delicious—classic TGI Fridays flavors with generous portions, perfect for soaking up the cocktails. The mozzarella dippers and Fridays Glazed Chicken were definite highlights! A huge shoutout to Roy and David, who made the experience even better. Their service was impeccable—attentive, friendly, and always making sure we were having the best time. They kept the energy high, made great recommendations, and truly went above and beyond to make the brunch special. If you’re looking for a fun and well-organized bottomless brunch, TGI Fridays is the place to go. We’ll definitely be back soon!

Came for a birthday brunch, Roy and David were so attentive and pleasant hosts for our experience. Food was hot and tasty, very pleased with the experience given. Never had an empty glass, would defo come back here again. Thanks guys!!!

tried out the new offer at TGI lakeside quay, Endless Pancakes, brilliant , tasty and great price, left very full.

We have a great service and everything the person that serviced us was Ray and he was helpful and payed attention to detail and lovely

Emma and Roy were great to my partner and I, great service and very friendly. They both continuously offered to bring us bottomless drinks without either of us asking and were a great laugh with our bottomless pancakes. Will definitely be going back, the food and quality was great but the service and atmosphere make the night far better for when we go out. - Ryan

Kayleigh was great attentive and polite got what we needed and checked in when our food had arrived Thank you for a lovely meal food was great

Amelia was sooo attentive, polite and friendly! She made our evening! Food was delicious, drinks always topped up. Could not have asked for more

I recently visited TGI Fridays at Lakeside Quay, and I have to say, it was an exceptional experience! From the moment I walked in, the vibrant and lively atmosphere made it clear that this was the perfect spot for a fun and relaxed meal. The staff was incredibly friendly, and the energy in the restaurant was contagious. It had that perfect balance of casual but upbeat, with music that added to the overall vibe. The food was just as impressive. Every dish was cooked to perfection — the ribs were tender, the burgers were juicy, and the appetizers were a great way to kick things off. It’s clear they use high-quality ingredients and really take pride in their menu. A special shout-out to Jessica, the manager, who made our visit even more memorable. She was warm, welcoming, and genuinely attentive, ensuring everything went smoothly and making sure we were having a great time. It’s always a pleasure when you see a manager so involved and invested in the guest experience. All in all, this TGI Fridays has it all: great food, a fun atmosphere, and top-notch service. Highly recommend checking it out if you're in the area!

Had a great experience there today! Food was so timely and delicious. Service from Kiara was excellent. Will definitely be back!

Great playlist, brilliant atmosphere, the team were all lovely and the food amazing! Loving the valentines decorations also!

Well after shopping in Lakeside and frankly why did I bother so many shops have closed. We needed food to make us feel better and went to TGIs Lakeside, well things suddenly got better the staff were incredible and the manager came over and offered her personal assistance with the menu as one of our party is Disabled and has a lot of food allergies making food choice critical. What a happy character no wonder the rest of the staff are so attentive. Thank you we will be back soon.

Went into TGI for lunch on Friday with family met Jessica the manager as there was an allergy on the table She was very accommodating and brought over my dish personally checked back at the table to make sure everything was okay as well.

thank you TGI'S it's been awhile since we have been but we throughly enjoyed the food. the ribs melted in our mouths

Not happy at all! Waited well over an hour for the food when at first it said 30-45 mins, time kept going up. Food finally came, freezing cold and with items missing.

Food was absolutely delicious but the service we received was even better than the food! Thank you David for going above and beyond to make our visit absolutely amazing. We really appreciate it!

Had a amazing birthday drink. Caring and considerate staff. Wonderful experience. Thank Roy, Emma, Elvis and Summer. Beautiful human s 👍

Kiara and Roy were amazing, real assets to the company

It was an amazing experience from start to finish. The service was great, with the staff being incredibly attentive and efficient, ensuring that all our needs were met promptly. I was celebrating for my birthday and they allowed us have decorations and our a cake their. The drinks were great. A special mention must go to the manager, who was exceptionally nice and went above and beyond to accommodate our requests, making us feel valued and welcome. We had a nut allergy within our party, and the staff handled it with utmost care, providing us with a range of suitable options that did not compromise on taste or quality. The swift service ensured that we could enjoy our meal without any delays, making the entire dining experience seamless and enjoyable

David was absolutely amazing! He took care of us the whole time and always made sure we were okay!

TGI fridays Lakeside Quay, excellent food and drinks, service by Roy was the best ive had for a long time.

Great food and atmosphere, well served by kiara!

Staff here are great and the food is excellent! I love coming here and i am always given a warm welcome by Roy

Friendly and quick service. The app had a voucher for £25 off when you spent 100 which was great. The restaurant has a nice vibe. The stack ribs a bit of a let down though. The ribs were really dry, overcooked and not marinated well so had an unpleasant smell. We are unlikely to return because of this. The chips were really nice though.

The service here was lovely, Amelia our server was so friendly and put my allergies first, lovely food me and my partner enjoyed this very much

Hannah was an amazing server, really attentive. Food and drinks were great too.

Our TGI Family! Well, that's what my kids call them! A massive shout out to Marc, Daniel, Aurel, Liam and Kiera! These 5 always provide a fantastic service, as do all the other staff and are always so attentive to the children! The staff are always smiling, talking to the children and going the extra mile during our dining time. Lots of happy customers were also sat around us! We visited this evening, again, and the food was tasty as always! The girls had their colouring packs and we was checked upon frequently to make sure we had everything we needed/wanted. The restaurant is clean and tidy and tables are cleared quite quickly to ensure its readily available for new customers. If you haven't been to TGI's then I definitely recommend this branch- you have to have the sesame chicken as a starter, followed by the double glazed burger! My children really enjoy the kids chicken fajita wrap and also the hotdog! Oh, not the mention the 'Build you own Ice Cream' for dessert. The environment is fun and friendly whilst professionalism is maintained. Thank you TGI Fridays Lakeside Quay branch x

TGI Fridays is a fantastic spot for a fun night out with friends or family. The food was very good, and the drinks were on point. The atmosphere was lively and inviting, adding to the overall experience. I especially loved the 2 for 1 cocktails offer, which made the evening even more enjoyable. If you're looking for a great time with delicious food and drinks, TGI Fridays is the place to be!

Great new year meal with family, excellent service as always from Kayleigh. Definitely will be back

Great customer service and great food. Enjoyable experience

David is excellent!! Made our lunch, credit to your company. What a guy. Thankyou David.

It was very cold and uncomfortable they just put little heaters on terrible. Staff were great but they told us they were running out of stock like coleslaw and for the price we paid there was very little food.will avoid next time

Great atmosphere, great food,great staff, callum & David are brilliant. Fantastic sense of humours and very friendly and welcoming.

Calum was a great waiter who made and brought our drinks over very quickly and also asked our opinions. Great service

Brilliant night at Tgi’s The Quays For my sisters 30th Birthday, The two Guys Callum & David, Give a great friendly, happy service tonight, Great People, Great Food & A Fab Atmosphere 5* from us guys well done

Amelia was wonderful with her service drinks were lovely 10/10

Service was great , Amelia was a very good waitress

Amelia was a great host drink were amazing

Great service, quick, attentive and happy staff. Would definitely recommend

10/10 food brilliant service by the main man Roy, brilliant chap made me and my people feel very welcomed!

Really great service lovely and fast with food thanks to David had a lovley dinner and we all had a really great time. Thanks TGI

Came in for date night with my partner. Had an amazing time, food great as always and had my favourite cocktail- June Bug. Our waitress was attentive and so lovely. Will definitely be back soon!

Amazing service, great food and really friendly and helpful staff

Amazing food, fantastic atmosphere, really friendly and awesome staff.

Food was amazing and staff couldn't be better

Keira, had wonderful customer service. Was attentive and would highly recommend coming back

Kira was absolutely amazing great job 👏

Kira was a great server, throughly enjoyed the night would recommend

Amazing food, great prices and lovely atmosphere !! Definitely recommend

Tom was our bartender and gave us excellent service with a smile on his face. Would definitely recommend coming here and having your drinks made by him!

Roy was our waiter very good service and lovely food.

Never have I been more disappointed with a TGI Fridays in my life. Before the food arrived I found myself contemplating walking out in favour of the one next to Costco. The booth we were initially pointed to sit at, was filthy. It’s not Smith’s of Ongar but I couldn’t justify sitting down. Having been moved to a cleaner location we ordered drinks which were pricey to say the least and didn’t arrive until we were halfway through our meal, (Our server having forgotten about us). The Wall to Wall barely warranted a sharing platter and sweet potato fries were crispy on the outside and slightly undercooked on the inside. I only mention the fries as these were charged at the extortionate price of £6.40. When our £32.00 2for1 Christmas cocktails arrived they had barely any alcohol and were full of water and ice without much else to offer in terms of flavour. Certainly not the legendary cocktails you would expect to receive from this restaurant chain. My money would have been better spent at Turtle Bay or Las Iguanas cocktail wise for the price. I paid £109 for the 3 of us and have never felt more ripped off. The food got cold rather quickly due to the intense air con being pumped directly above us. Having decided we most definitely weren’t staying for dessert our server advised he wouldn’t be far and jetted off not allowing us time to request the bill. I then had to flag someone down to pay for the bill before promptly marching out as fast as my feet could carry me.

Yesterday we attended TGI Fridays mid afternoon for our granddaughter’s 3rd birthday party. It took over an hour for the food to arrive. Food was accidentally spilled all over the table and I ended up cleaning it up. When it came to singing happy birthday to our little one, there was a distinct lack of participation in the staff and one walked away. The service was appalling, food mediocre and expensive for what it was. Previous visits have been much better. The party was for 16 including children. They were hungry before the food was even delivered. When consulted the manager agreed with us that the service and spilled food wasn’t acceptable and offered a discount which wasn’t forthcoming on payment. Each order was over £30+ poor. It was stressful with the children. Not an happy experience which it should have been. Not to be repeated.

Roy is such a gent, helped us & was so happy. Great service

Roy gave us perfect customer service. Great evening 🎉

Roy provided amazing customer service and was efficient with food delivery.

Roy offered excellent customer service and a satisfactory evening♥️

It might be a chain, but consistency is key and unfortunately on this occasion the service was a miss. Food wise, nothing really to complain about. What I ordered tasted fine. Their menu however could do with a makeover. If you’re not hungry for a burger then the other options are somewhat quite limited. I think what annoyed me the most was the service (or the lack of it I should say). Despite the restaurant being super quiet when we got there, staff were nowhere to be found. Most were standing up by the kitchen pass chitchatting amongst themselves instead of looking out for guests. On the plus side, kids eat for free so it’s a pretty good deal if you’re planning on taking the family out without having to break the bank.

We popped in for Dinner on Friday evening. David was our server and gave us the best experience. David was very polite and attentive and made our experience welcoming.

Everything was amazing and came out quickly, both food and drinks were without fault. Staff were lovely too, was served by Hannah and she was a delight. Amazing service, definitely coming again.

Kiara was a great waitress! Very accommodating and welcoming! Thankyou! Will definitely visit again soon, food was good too and quick coming out!

Love the service the waiters where amazing there food is top notch

Had an amazing time on Saturday, food was fantastic and service was so good 😊

Went today for a birthday we had various food ribs burger calamari chicken wings and lots more and I can't lie it was all lovely took a while to be served but the waitress was lovely and apologised to be honest I think there has been an improvement I went last year had the Christmas menu was not impressed but today they have redeemed them self everyone I was with said they enjoyed there food

Had the smash burger and it was amazing loved my vist definitely will be back again soon

David and Kiera are amazing, had amazing service and they were super accommodating. Will be back soon 🩷

Had a great meal at TGIs. We were served by David, good service with a smile! Also managed to deal with us loud lot! Thank you :)