TGI Fridays in Thurrock

Calum was a great waiter who made and brought our drinks over very quickly and also asked our opinions. Great service

Great atmosphere, great food,great staff, callum & David are brilliant. Fantastic sense of humours and very friendly and welcoming.

Brilliant night at Tgi’s The Quays For my sisters 30th Birthday, The two Guys Callum & David, Give a great friendly, happy service tonight, Great People, Great Food & A Fab Atmosphere 5* from us guys well done

we came in for a christmas lunch , service by liam was amazing. £22 for a 2 coursemeal very good value

Amelia was a great host drink were amazing

Great service, quick, attentive and happy staff. Would definitely recommend

Amelia was wonderful with her service drinks were lovely 10/10

Service was great , Amelia was a very good waitress

Tgi Fridays Lakeside Quay still has the best Ribs .service was great. Roy the manager was very helpful and his service was 10/10

10/10 food brilliant service by the main man Roy, brilliant chap made me and my people feel very welcomed!

kiera was great, can not commend her enough for her brilliant service today even when it got busy for her

Really great service lovely and fast with food thanks to David had a lovley dinner and we all had a really great time. Thanks TGI

Came in for date night with my partner. Had an amazing time, food great as always and had my favourite cocktail- June Bug. Our waitress was attentive and so lovely. Will definitely be back soon!

Food was amazing and staff couldn't be better

Amazing service, great food and really friendly and helpful staff

Amazing food, fantastic atmosphere, really friendly and awesome staff.

Kira was absolutely amazing great job 👏

Keira, had wonderful customer service. Was attentive and would highly recommend coming back

Kira was a great server, throughly enjoyed the night would recommend

Amazing food, great prices and lovely atmosphere !! Definitely recommend

Tom was our bartender and gave us excellent service with a smile on his face. Would definitely recommend coming here and having your drinks made by him!

Best service you could ask for !

Yesterday we attended TGI Fridays mid afternoon for our granddaughter’s 3rd birthday party. It took over an hour for the food to arrive. Food was accidentally spilled all over the table and I ended up cleaning it up. When it came to singing happy birthday to our little one, there was a distinct lack of participation in the staff and one walked away. The service was appalling, food mediocre and expensive for what it was. Previous visits have been much better. The party was for 16 including children. They were hungry before the food was even delivered. When consulted the manager agreed with us that the service and spilled food wasn’t acceptable and offered a discount which wasn’t forthcoming on payment. Each order was over £30+ poor. It was stressful with the children. Not an happy experience which it should have been. Not to be repeated.

Never have I been more disappointed with a TGI Fridays in my life. Before the food arrived I found myself contemplating walking out in favour of the one next to Costco. The booth we were initially pointed to sit at, was filthy. It’s not Smith’s of Ongar but I couldn’t justify sitting down. Having been moved to a cleaner location we ordered drinks which were pricey to say the least and didn’t arrive until we were halfway through our meal, (Our server having forgotten about us). The Wall to Wall barely warranted a sharing platter and sweet potato fries were crispy on the outside and slightly undercooked on the inside. I only mention the fries as these were charged at the extortionate price of £6.40. When our £32.00 2for1 Christmas cocktails arrived they had barely any alcohol and were full of water and ice without much else to offer in terms of flavour. Certainly not the legendary cocktails you would expect to receive from this restaurant chain. My money would have been better spent at Turtle Bay or Las Iguanas cocktail wise for the price. I paid £109 for the 3 of us and have never felt more ripped off. The food got cold rather quickly due to the intense air con being pumped directly above us. Having decided we most definitely weren’t staying for dessert our server advised he wouldn’t be far and jetted off not allowing us time to request the bill. I then had to flag someone down to pay for the bill before promptly marching out as fast as my feet could carry me.

Roy was our waiter very good service and lovely food.

Roy gave us perfect customer service. Great evening 🎉

It might be a chain, but consistency is key and unfortunately on this occasion the service was a miss. Food wise, nothing really to complain about. What I ordered tasted fine. Their menu however could do with a makeover. If you’re not hungry for a burger then the other options are somewhat quite limited. I think what annoyed me the most was the service (or the lack of it I should say). Despite the restaurant being super quiet when we got there, staff were nowhere to be found. Most were standing up by the kitchen pass chitchatting amongst themselves instead of looking out for guests. On the plus side, kids eat for free so it’s a pretty good deal if you’re planning on taking the family out without having to break the bank.

Roy offered excellent customer service and a satisfactory evening♥️

Roy provided amazing customer service and was efficient with food delivery.

Roy is such a gent, helped us & was so happy. Great service

We popped in for Dinner on Friday evening. David was our server and gave us the best experience. David was very polite and attentive and made our experience welcoming.

The food was good and the service was amazing! Our waitress was Hannah and she was so attentive and kind, definitely made our night!! Would come back again !

Love the service the waiters where amazing there food is top notch

Kiara was a great waitress! Very accommodating and welcoming! Thankyou! Will definitely visit again soon, food was good too and quick coming out!

Everything was amazing and came out quickly, both food and drinks were without fault. Staff were lovely too, was served by Hannah and she was a delight. Amazing service, definitely coming again.

Had an amazing time on Saturday, food was fantastic and service was so good 😊

Went today for a birthday we had various food ribs burger calamari chicken wings and lots more and I can't lie it was all lovely took a while to be served but the waitress was lovely and apologised to be honest I think there has been an improvement I went last year had the Christmas menu was not impressed but today they have redeemed them self everyone I was with said they enjoyed there food

Had the smash burger and it was amazing loved my vist definitely will be back again soon

David and Kiera are amazing, had amazing service and they were super accommodating. Will be back soon 🩷

Manager (Keira) was amazing. The staff were okay although beans didn’t turn up and u seen beens especially baked beans is amazing.

Had a great meal at TGIs. We were served by David, good service with a smile! Also managed to deal with us loud lot! Thank you :)

Still not the TGI Fridays of old but definitely an improvement from my last visit to their Basildon branch. We attended here for a Thursday lunch visit. When sat down, we were only given the main menu. I had to ask the waiter for the lunch time deal menu. He didn't apologise or say that he had forgotten it, just grabbed it for us after I asked him. I genuinely believe this is a tactic that a few different restaurants keep doing to try and get people to spend more money on the main menu, instead of saving money using the deals on the lunch time menu. Sadly there was another menu that had lunch for £7 and we never even saw this one. We only found out about it after the meal and asked if it was real and it was. Very disappointing. Another thing, we had our two children with us. The waiter gave us two children's menus but nothing else. No crayons, colouring-in or activity sheets for them to do. Normally I'd expect something for the kids, especially in a family restaurant. The waiter didn't give us his name, nor was he wearing a name badge. He also didn't write his name on the card you receive with your bill at the end. Thought this was odd. A female member of staff was bringing the food to the tables, she was just wearing a grey Nike quarter zip over the top of, what I assume would have been her uniform. Wasn't very professional and definitely looked out of place. Even with the lunch time deal, we still spent £70 for lunch. 1 kids meal, 4 soft drinks, 2 adults starters and mains. It's never a cheap place to eat but we knew that when we came here. On a positive, the food was very nice this time round. Cooked great and tasted good too. The atmosphere was ok, not too loud which was good. Tables were sat spread out so no overcrowding anywhere which was nice. Only problem we had was where we sat, we couldn't be seen by the waiting staff all of the time, so sometimes we had to wait for a while to get someone's attention or stand up to go and get them. Only a minor thing.

Food was really nice and hot. Service was very quick and the best service we have had all the times we have come here. Our waiter was called David and he honestly was the best. Friendly, helpful and doing everything you’d want to see a waiter do and more! Would definitely come back here!

David our server was very kind, helpful and was working extremely hard and kept checking we were okay and letting us know he would be with us shortly whilst he was serving lots of other tables. The main meal came out very quickly. David was a very pleasant member of staff to deal with.

Service was great and staff were very polite and friendly. Will be back soon as we had a night to remember. Thank you to Kiera for the amazing service :)

Love coming TGI’s specially when Callum is on the bar!

Staff here are great and the food is excellent! I love coming here and i am always given a warm welcome by Roy

The outlet can get pretty busy. The speed of service needs a lot of improvement as there’s only one person taking orders for one entire area. The food is standard, nothing different.

Lovely lunch with friends. Staff were absolutely fantastic, my friends both have food intolerances and the manager went through the menu thoroughly to ensure their needs were met. Food arrived quickly and was delicious as were 2 for 1 cocktails. 🍸

Helpful and friendly staff with allergy needs

We have waited for 45 mins for our food. Everyone keeps walking past our table. No one bothered to tell us what’s going on. The lady who took my son’s order (because of his allergy). She told us that because we ordered a “well-done” stake it will obviously take time. She made us feel that it’s our fault getting it “well-done”. She’s didn’t apologise for keeping us waiting. She sound arrogant. She didn’t even show that she cares. She lacks energy and she’s not even interested to take my son’s order. She looks miserable. The staff didn’t even look happy. The young lady who sits us down to our “still wet” table couldn’t be bothered. She wasn’t even welcoming. The only time you see their fake smile is when you’re ready to pay. They’ll be there in no time. If you’re on a hurry, and you want your food right away, avoid TGIF in Lakeside Shopping Center. It’s a time waster. Either the food was great or because we were very very hungry after the long wait.It was Monday but it feels like you have to wait until Friday before you have your food. So I won’t thank God, and I certainly won’t thank this TGIF. I didn’t enjoy my time. Waste of my day. Waste of our money. I don’t recommend. A big let down. Please avoid.

Amelia was the best waitress we could ask for our brunch she kept the drinks flowing nicely!!!!! Big tip for Amelia😘

Amelia deserves a pay rise, was completely focused on us all night, service was 10/10, Kiera was also lovely even though she could hardly speak! The girls were absolutely amazing and highly appreciated their service. The managements banter was shocking and should have appraised Amelia when getting a thank you from us.

Served by Kiera, great drinks and a great place to spend the night! Would recommend coming here and if you like cocktails, pick up the mango monster! Thank you for the great service!

Kiera was an amazing bar maid great atmosphere... Love the balls... Lovely aftertaste

I dined here last Sunday about 8pm, the food and service was good but the thing that stood out for me was the way a male manager called Dan from what I heard was speaking to the waitress.I was utterly disgusted at his tone and foul language towards her and he done it openly and didn’t seem to care that anyone could hear him, the poor girl looked visibly upset. He clearly needs to learn how to speak to people very rude man!!

Always great service, great drinks and atmosphere love the music and staff are always friendly and helpful. will bring my friends in as we all ways have an all time great time.

I always love a birthday at TGIS the staff are so friendly and the 241 cocktails are amazing. I wouldn’t want to celebrate anywhere else.

Had the best bottomless brunch and had the best time ever. Kiera was the best server and she kept us entertained the whole time.

Absolutely brilliant meal amazing service from Kiera 5 stars

Kiera was THE best. She has the best personality and she is Fridays core. Thanks you again for the brilliant service 🩷

Beautiful, Beautiful and Beautiful Kiera was amazing and she made our bottomless so worth it!! Roy was amazing and our drinks was good too ❤️

Amelia and Kayleigh were very polite. Our drinks were really nice. Food was quick hot and fresh. Staff seemed to be enjoying their end of night fun. Worth the visit

Roy and Emily are the highlight of our dining experience today. What a strong team this site has. Always makes dining here a fun experience. The food was great. Portions were perfect. Friendly and professional service. Can never doubt the lengths the staff go for their patrons! Will be back

Really good experience at tgi Friday , ciara helped me out

Our server (Keira?) was excellent. But they are either clearly understaffed or some of the staff are undertrained. We had to ask for cutlery, we had to keep telling them what we ordered which came out at different times, we had to ask again for spoons for the dessert, the coffee machine wasn't working and we had to ask for the bill and ask again for the card machine twice. I don't think TGIs will ever blow me away but it is great for families and the food was pretty good. I just think the good staff are being let down by disorganisation and some staff who don't know how to do the basics.

Last minute decision for a friends birthday meal, seated very quickly and both Roy and Kiara were super attentive and friendly and looked after us all night.

Fantastic evening, went for my birthday Roy and kiara was fantastic thank you

Went to Tgi Fridays At the Quay, they have a new menu so i thought id try the smash burgers, it was good, i will be back again soon

We came to TGI to celebrate our anniversary and Roy was absolutely amazing, very vigilant with our allergies and very communicative, very kind and willing to have a chat. The food was nice and overall for two appetisers, two mains, 4 drinks and a dessert it came to about £80. Very nice meal out

Amelia was the best waitress we have ever had whilst dining! Bottomless brunch is definitely a go to! Thank you so much!

The staff were great and the food mainly tasted fine which is why I have rated it high, but the slaw was sad and dry, the portions are small compared to the price. Mainly I felt it is over priced for the portion sizes. It’s ok and the kids liked it, but the food is pretty basic for the price.

Booked a table of 2 families for 9 adults and 5 children and made it quite clear that there needs to be 2 separate bills before ordering drinks. Waited quite a while for starters but I couldn’t really complain about the meal apart from its seems quite expensive for what you get. When we asked for the bill there was one bill for the whole table. Was then told by I’m presuming the manager that it’s the companies policy that they can’t separate the bill. The waitress then proceeded to tell me that no one asked her to separate the bill which was a total lie. Total incompetence and will never return and the silly girl lost out of the 10% that she would have received from the £400 bill.

Just been to the Quays TGI’s for the first time after having visited many other TGI locations over the years, by far the best dining experience at the Quays restaurant. Kiera & Roy are a credit to the company! Thank you guys❤️.

Massively disappointing visit this time (and we usually LOVE TGI), we had a table booked for 4pm and got there to be “greeted” by a lady who looked most put out by the fact we’d walked through the door. Once she’d disappeared to clean a table, we were sat and waited for our server. At this point the table wasn’t laid and was still wet and sticky. We were greeted a few minutes later by a lovely chap who was to be our server. Sadly his great personality did not make up for his lack of product/ drinks knowledge as he subsequently got my drink order wrong and when I asked why my coke was missing the Tia Maria his response was “what’s Tia Maria?” To make things worse, we were confronted with what I would call comedy menus, the new menus are so reduced that they are a third of the size they were and missing key items like JD shrimp??? This was made worse by the fact everything is now either covers in or containing Cajun or saracha spice. Please note TGI that NOT EVERYONE LIKES SPICE!!!” Once the foods came out it was mediocre at best. So after a £100 + bill for 2 adults and a child (with most of the food left) we won’t be returning.

I got an incomplete order. I was not happy with the service.

Maisie r made our evening worth it

Roy was great out helping our table out thank you

Kiara is was amazing, great service and really good drinks delivery! She deserves a pay rise, she’s great at her job and has a a really good laugh!

Second time no blue cheese sauce

Myself and my 2 boys had an amazing time at the Lakeside TGI. Lyndsey served us and she was absolutely amazing. Having had bad experiences at our regular TGI, you have gained our trust again. Thank you

Kiera was absolutely amazing we was a very large party and she brilliant, very good xx

Such a lovely visit for a random birthday surprise meal. Our waiter Daniel was so attentive, friendly, polite brilliant knowledge of the menu and absolutely brilliant with the two young children in our party ( 8 and 6) After drinks order were taken it wasn’t long before they came. Our food order was placed and there was not such a long wait. The kids (11, 11, 8 and 6) were delighted for the food to come. Our food was hot and tasty no faults at all. What I will say is the whole team mainly Emily, Roy and Daniel were exceptional. The kindness they expressed to our children was just invaluable. Customer service was faultless. They were so friendly customer service was second to none. We had the best dining experience with the team I’ve never known anything like it. All I can say is thank you the kids are already asking to come back and for the surprise bday cake which I’m of course too old to do in your establishment :P

fantastic food and fantastic atmosphere. our waitress Maisie R was very attentive and was consistent with our refillable drink. overall lovely experience and will definitely be back !!

On entering the venue we waited for 15 mins to be seated the restaurant was empty and the 2 staff were engaged in dance moves and loud conversations so we walked out .no wonder it was empty!!!

Rubbish on the floor the seats and the menus. Not one of the staff was bothered until it came to leaving a tip 🙄

The restaurant was busy for a Tuesday lunch but the service was amazing all round. The food was quick and the waiters/waitresses were cheerful and bubbly. Thank you Kiera and Aurel for the brilliant service, will be back!

Chips missing 2days ago you were going to refund £4 not got it yet today everything was fine everything was delivered

Went with my mate yesterday lovely service especially from a lovely Staff Roy and Amelia were fab. Will definitely be coming back again. Food was great aswell

Terrible service waited nearly 1 hour for food that was nothing special will never come here again

Why are they so lazy and slow...

Amelia and Roy had amazing customer service towards us !!

Amelia and Roy carried the night Gotta order the jagertisers!

Roy was the goat and Amelia carried the night away

Food was dry and a bit cold, and the wait time for food was painful. The first time we went, we walked out after nearly 2 hours of waiting for starters. This time was quicker but still too long. Staff are very polite and friendly.

Amazing service friendly staff and very friendly atmosphere even wished happy birthday to our friends

Fabulous service from Tamsyn, food was delicious especially the JD glaze! Thank you for a wonderful lunch :)

Great place for a birthday lunch Staff are great

Keira was a fab waitress, good service and made me feel special on my birthday

Keira was so nice and a fab waitress, great service from her. She made our birthday girl feel really special.