McDonald's in Central Bedfordshire

Surly the most basic of quality controls is to ensure the customer receives what they’ve paid for. Two meals packed in the smallest bag possible so you’re unable to check what’s actually in the bag with the bag stuffed with napkins and deserts on top (who wants to be unpackaging your order in the drive though with a string of cars behind you) then you get home and you’re a chips missing. Phoned the store four times and no one could be bothered to answer, maybe they were too busy short changing their customers. Try harder. Much harder. McDonald’s used to be one of the better fast food take aways, now they’re just average at best. No standards.

I ordered from here using Uber and I'm absolutely fed up of them either getting the order wrong, completely missing items or they use deliveryem who come on an e bike and by the time it arrives it's cold and drinks are spilt. I'm also fed up that when I go to the help option on Uber, Macdonald's never refund the wrong or damaged items. I'm not ordering or visiting again. Standards have really dropped.

In Dunstable they ar nor able to prepare an order alwats is missing something.

Needed some food before heading into London for a nightshift. Didn't realise restaurant closed at 9 and I got there just as it did. Soke to Drive Thru as you can't get a truck in there and Naomi and Cian were great. Nothing was too much trouble for them and explaining the situation they sorted me out with no hesitation. Truly an asset to McDonald's both of them. They deserve a massive pay rise.

I pay for large french fries and I receive medium fries, I asked about large because that is what I paid and they told me that don't have any fries to make it large

There is a great gymboree for children

Just Went through Drive through and Completed forgot the add ons for my burger, The lady who served was amazing and genuinely Sweet 🫠… Maybe Team Leadsr it seemed ! Never thought i’d drop a review for MCD ever 😂

Regulars degular maccy Ds. Better than a lot

Forgot half the order when bagging it up in the drive tru. So, I had to go back in to collect the rest of the order. Staff didn't seem fazed by this

Terrible business, I order meals with 3 Fries and they forget the fries entirely and mess up the order. Whoever runs this place needs to be fired. Literally always happens, how hard is it to read a receipt and pack food.

Sort out your disabled parking & STOP delivery drivers parking there!

The food was nice however lacked atmosphere as no one was chanting

Everytime without fail, wether it be middle of day, morning, or night they never seem to ever have Mcflurrys or milkshakes. Yet keep them on the menu advertised and it's not good enough. Be last time here, messed up 5/6 orders over the last 2 months. Unacceptable and very unprofessional.

Last few visits had good service and plenty of stock. Several previous visits in 2023 had seen very slow service (up to 20 minutes), products unavailable and cold food Hopefully this is now past.

They need to change this to non 24/7 as they are not they keep closing early or they close at 10 and stop people from eating in !! Stop claiming your open all the time when you’re not it’s very frustrating!!

Great if you eat in, diabolical for a delivery always forget something

As McDonald's go, the Dunstable branch isn't great. Driving into their carpark is a pain, as well as leaving. The service is very poor, less than average, which makes you choose the competitors. I wouldn't recommend this branch.

The slowest McDonald's in the UK I waited 20 minutes, and I speak very badly, I do not recommend it!

Order Details: Delivery via McDonald's McDelivery app, automatically using Uber. Problems: - Missing items: 2 large fries, and milkshakes that tasted only of sweetener, not chocolate. - Both burgers were lukewarm - generally food is lukewarm over many years. Customer Service Issues: - McDonald's Dunstable:Multiple calls led to unhelpful and seemingly unqualified individuals, falsely claiming to be managers. Nobody could process a refund. A 'manager' provided an unmanned phone number due to COVID. - Uber:Uncooperative and played games, transferring me between operators. They failed to confirm my details, which were read directly from the McDonald's app. Recommendation: Avoid using the McDonald's app for delivery. Missing items won't be rectified by either McDonald's or Uber.

Almost every time our order is missing something or someone else's order is delivered to us.

Maccys is oppresion of the poor and hungry

Just had a delivery and couldn't even have one bite, stone cold. Wouldn't feed this food to my dog. Disgusting food and the price for it isn't great either.

This is second time serving me cold food chips were stone cold fillet fish burger was also cold this time I want my money back

Priority should always be given to drive-thru orders. We waited 25 minutes for our order, with no one at the counter to assist us. However, we could hear staff chatting in the kitchen. Management needs to supervise the staff more effectively.

Interresting but could do better

This was my first time regarding ordering done by my Wife and me picking up the order 🙃. I was very pleased with the service, but I feel for the staff inside McDonalds, as they don't have enough staff or the time to empty their overflowing bins in the cafeteria, there was alot of rubbish.

A bit overcrowded, however is only one McDonald for Dunstable and Houghton

Staff are rude...food was freezing..chips not cooked...40 pounds worth of rubbish

Ordered breakfast for me and my partner and items that where no on the order turned up and items I had ordered didn't turn up, being over charged for what is an average breakfast, this is the 6th time this year from only this store, staff are lovely but seems no one can follow a single order, which seems like they struggle to do what they are required to do which is fullfill orders. Last time I order from this site.

Bought £35+ worth of take away via the drive thru and even asking them to be sure everything was in the bag, we get home to find they left stuff out of our order! I wasn't going to fight through all the town traffic to go back and correct so I hope they will refund it when I go back with the receipt another time. Really really bad service and the simplest of things to get right. Please sort this out as it's happened multiple times to us. We shouldn't have to go through the bag to check out order every time.

Fries didn't taste all that good. Been getting worse every time I have been.

Decent quality and very fast delivery.

My son got a mini mcfurry and I got the larger version… but my sons mini and mine were both small and he still got more than me 😂😂

Worst McDonald’s I’ve ever had!! Ordered my daughter a happy meal after her asking all day for a “grinch happy meal” we decided to go for dinner. I distinctly said “with toy please” and the man replied with “yes that’s fine”. Gets home…. Book!? Not even a grinch book a left over Halloween book?? What 6 year old actually wants a book anyway? That’s not the worst bit, fries are so cold they taste like cardboard and the new cheesy mcCrispys that I ordered to try are just normal chicken burgers with mayo and lettuce, that is it, that is all. I’m so peeved I don’t even want to eat the rubbish! Worst McDonald’s experience I’ve ever had, and none of them are brilliant let’s be honest.

Today I went up to the counter with my mates to get some sauces. He asked for 3 sauces and in return got 3 sauces. HOWEVER the tables have turned and when I asked for my 3 sauces I received 2. I find this very offensive and please give my sauce

Food was delivered cold not worth the money would not use again, first time take away and last .will be cooking next time.

I did a driver true - got home to find out half of the order is missing no sauces

Decent McDonald's handy when visiting this retail park Traffic in this area a nightmare

Good food, good and fast service

This is the cleanest McDonald’s I’ve ever visited. The cleaner was working very hard in the restroom. Much appreciated!

Both lanes of drive through closed at 6:35 am. Doors locked also. It’s Thursday. Car park empty. It clearly says 24hrs? That’s a blatant lie. Drive past another McDonald’s on way home after nights so won’t be stopping here again.

Rubbish, ordered through Deliveroo and the fries were missing. The only option available was a refund for the missing fries……very disappointed children!

Some little idiot tried convincing me the toasted marshmallow latte didn't come with the breakfast. Then after telling him how to do his job. He charged me for the toasted marshmallow latte and gave me a standard one. This was at 6:55 am Wednesday morning. I am infuriated. How thick does someone need to be to work there??? Worst service I've ever received from a fast food chain. Next time I'll go Greggs, rather than being disrespected like that.

It's McDonald's, what else can you say?

I literally only ordered 2 burgers and 1 large fries. When I stopped to eat...I'd been given 1 burger and 2 large fries 🙄 How can they get something that simple wrong? Dread to think how they cope with larger orders!

The only McDonald’s I know that can serve luke warm americano and tea. Turn the thermostat up! And again! 22nd October 2024

A late visit at 10pm on the way home, ordered using in house tablet. Everything is fine at this point, with our number coming up saying preparing, it eventually moved to collect. This is where it went wrong. We had to wait even longer. What is the point in saying collect when it wasn't even ready ?? This isn't the first time it has happened. This is supposed to be a fast food establishment.

I know it's McDonald's I'm not expecting a 5 star meal, but when you order a large meal and the fries don't even make a medium, and are stone cold it's not great, the Mc rib I had had loads of sauce but hardly any onion or pickles. Then the drive through was slow. Overall just a bad place to grab a quick bite to eat.

Dropped to the wrong address and then refused refund. Unacceptable. Refusing £18 refund when you make billions every year from loyal customers like myself. Unacceptable

None of the ordering display machines ever give receipts been like this for a good yea r and half when questioned about this on a number of times useless BS from management once aponatime stuff. The funniest was McDonald's has a problem with the paper they have/ use that's why it's not working arrrrrrrrrrr my sides ..Ground staff good as gold though

Yet again arrived home with an incomplete order on 17/10/24. Guess they neglected to give us the other bag. Tried to ring several times but no one answered. Order number 84

drive thru orders are ALWAYS wrong , and guess what, always in a favour of the restaurant. Im always missing a cheeseburger or fires or something else. Today i was amazed that my order is OK , but at home, i discovered that they have put 4 nuggets in a box where was supposed to be 6. So traditionally i have paid for something i didn't get. This was the last time, as i have enough of cutting me short on my money.

I’m missing my drinks and 2 burgers and 1 chips and 20 nuggets can not get hold of anyone in branch by telephone this is a terrible customer service

Used the drive thru. Two lanes. For some reason, the other lane was served, and I had to wait in my car for quite a while. There were two other cars served before someone finally decided to serve me. Was about to reverse and leave, but then there was finally a voice in the box. Just a tiny bit disappointed.

Noooooooooooooooooooooooooooooooooooo McFlurrys no stars from me. You know you’re really craving some ice cream, you have had a hot sweaty night and you need some ice cream to cool you down. You go to the drive through, you order McFlurrys two but no you hear sorry no McFlurrys. Your heart sinks, is life worth living anymore?

Worst service ever, waited from 2245, these 2 girls finished their shift at 2200 and went outside. They came back, one of them is called Chanel, they went and said that their 'dad' is outside and he's just placed an order...they got their food instantly. Me and some other customers complained and the manager said they didn't have food. After 25min I finally got my food and all they said is they are short staffed.

In the short time and distance walking from the restaurant to the car park, my fries were cold, double cheeseburger was cold and the mozzarella dippers were cold. I feel for the 15+ McDelivery orders sat on the shelf waiting for drivers. Those things will be freezing.

*Update 27sep2024 ordered a milkshake which was very good and a iced latte which had expired milk in it!! Ordered today and was disappointed as they missed not 1 but 3 items from my order& found out at home(order nr.91). They are usually busy and occasional mistakes are reasonable however it's a few times now missing items from my orders already.

Service at the pick up area inside was poor. Screen said order was ready to pick up, but nobody serving in fact ignored by manager and other staff. Had to be loud to attract the managers attention. Then she got it wrong twice.

They refused to serve me at the till when I told them I struggle using the machines from my autism and they were really impatient and rude towards me who just wanted a small fries and a med coke (-friend)

I’ll let the photos do the talking …. Large fries apparently !!😡

Came at midnight when advertised its 24hrs no sign outside saying its closed or anything. Saw some people inside eating so assumed door wasn’t working and it slid open when pushing the first door, placed the order then the female manager says the restaurant is closed and then making constant sly comments and digs, saying “I’ve got to do it all again now” staff laughing in the kitchen and she’s telling them it’s not funny, such an embarrassing experience.

I've never been there! Shows how stupid and misleading GOOGLE and FACEBOOK can be.

I always use this restaurant as it is convenient and cheap, very much like ashbrook fencing who installed a new fence and gate for us and did a fantastic job. Da da da da daaa I'm loving it.

Cheap and fast food . It does exactly what it says on the tin .

I had a delivery ...... order incomplete ...... Milkshakes and no straws included ....... I asked for dips but not included ...... Large fries were ordered but medium fries included ..... DOES ANYONE CHECK THESE ORDERS

The delivery people park their vehicles in the disabled bays.

Went Saturday night around 2300hrs, drive through very busy but moved quickly. Staff very good and friendly 👌 I don't eat McDonald's but was for the others and they enjoyed it.

I’m afraid to say but the service was terrible, ordered a delivery & left out two burgers, my children were so upset & went to the drive through to sort out getting the misplaced burgers & staff were rude also the manager, didn’t get a resolution 😡😡I will not recommend this McDonald to family & friends.. it was staff a the restaurant that messed up trying to get a least a refund 😡😡

Drive Thru : very slow moving queue, caused by the card machines not working and staff not knowing how to fix it. Couldn’t even pay for my coffee - waste of time.

Open 24/7? Obviously not. What a joke

Not open 24 hours. Called in about 12:15am, on 28/9, but door was locked and drivethru lanes coned off.

This restaurant is supposed to be 24 hours but was closed when l went early hours no sign on the door or anything very poor customer service

Absolutely useless, they didn’t even have any fizzy drinks or milkshakes, I’d rather eat wood shavings than eat from here.

Order not completed ,I pick up and 2hen I get home with it was missing some items,have to check the orders next time I get

It's a McDonald's. All pretty much the same. No problems or complaints. As always, check your order if using drive thru before leaving! Edit: Had a recent issue with a member of staff having zero understanding about an issue with the app and treating me like an idiot. Down rated. I have had positive customer service response after complaining online to them but it doesn't change the staff members attitude and my feelings about it. I will be avoiding this McDonald's for the foreseeable future after being a weekly customer for a year or more

It's McDonald's went there because it was the only place open. It's just not good food lol.

With the grandchildren. Affordable, especially compared to the Netherlands. Great service here.

Food: Well fries still not freshly cooked, other food such as burgers are good. Staff: Staff from the counter is friendly and accommodating. And I highly appreciated the hard work of Michel for maintaining the cleanliness in the dining and the way she clean & organise things in the dining are sparkling clean as you can see in the photo and having good smell, she's 100% asset of your branch. In some other branch you can smell the floor after cleaning is having stinky odor.

I've ordered from this restaurant 3 separate time and every time they miss out burgers from my order! I have tried to call them multiple times and had no response. When calling customer service they didn't give me a full refund for my order and didn't even offer to deliver my missing item at all! Not happy, won't be using this restaurant ever again!

My local, it’s pretty awful. First time we got delivery after moving to the area, Big Mac was missing and everything else was cold. Tracked and the driver had come straight from the restaurant so it must have been cold on collection. Ordered via the McDonald’s app which is outsourced to Uber Eats. They would only refund 1/3 of the meal price for the missing burger, which is about half the cost of replacing it. Another time we ordered a delivery and got someone else’s special order burger - husband is allergic to onions so couldn’t eat it. Called up and was refused a refund even though the sticker clearly had a different order number on it. Now I refuse to get delivery anymore. Multiple times have sat at the drive through for an eternity despite little or no queue. Rude staff at the window. Last visit got 2 iced coffees, one had loads missing. I could go on all day.

Rude and very lazy staff not impressed at all. Won't go back

Missing happy meal an now have to go throw an app. Always misses out food on orders its not good enough really not what they used to be avoid this one

Very bad experience. Halfway through the muffin, found egg shells in it. Spoke to the manager Steven. He said he cannot do anything as it was half eaten. How can I find the egg shells before I chew into it?.

Time says it’s open 24h however many times you come overnight and it is closed. The hours should be updated.

20 minutes in the drive thru!! And of course rude staff and rubbish cold food

Ordered via Uber Eats. Order was delivered on time but some items were missing, despite being paid for. The driver kept the paper bags with food on the car's backseat, did not have a thermal bag to keep food warm. All the burgers and fries were cold and soggy. Very disappointing.

Do not like I am told that I only have 90 minutes to eat with my friends.

The slowest service you are likely to receive in the UK from a McDonald's !! They never use the waiting bays at the drive through to keep the queue moving. If you decide to go in to order then you are made to wait until they have dealt with the drive through first. It has steadily got worse over the last few years. As I type this there is a guy shouting at the staff to give him his coffee !

Food is amazing specially newly launched ice frappe it's delicious. I loved it

Felt like old stock used to make the burger patties.

This one's only okay have to wait for a while aswel.

Love my local macky D. OK its not the Ritz but we enjoy our egg macmuffin meal.

1. It's not the first time when I have to wait nearly 15 minutes to get a coffee. There was nobody else in front of me in the queue. 2. The coffee tastes awful, and it doesn't match to any other coffee from different McD in my area. Not recommend this place

By far the worst mcdonalds I have ever been to. Their inability to provide what is ordered holds no bounds. In my last 4 visits they have managed to mess up my order every single time. The screen says no pickles, the sticker says no pickles yet low and behold it full of pickles. Asked for plain still full of mustard and onions. I don't expect much from these mcretards but come on how hard is it to follow simple instructions.

I gave 5 stars because of the memories. the service was slow, more than ten hamburgers, two servings of fries, two glasses of drink, we did not receive the extra request, the fee was deducted. our ID number has disappeared from the display, but the food has not yet been delivered. the fast and precise service characteristic of the supermarket chain is now just a memory. that's why I didn't give a star for a separate question, we've been going to restaurants for more than 40 years, even in the FL region, it was a great experience. hence the basic 5 stars because of the memories.

Disrespectful manager at the store, accused us of trying not to pay. We went through the drive through to get a McFlurry, got to the payment window, sitting there with Apple Pay open waiting to pay. The guy in the window tells us to go to the next window, my husband says confused, “next window?” And waited a few more seconds before moving on. We got the second window, again, waiting with Apple Pay open. The lady says “two mcflurries?”, to which my husband says “yes, but we haven’t paid”. The guy at the first window runs round and says “They haven’t paid!”. So the manager walks over and we explain that we were told to go to the next window”, to which he replies “yeh right!” Implying we had lied. We tried to explain again and he then told impatiently that we could give him our phone to pay with or drive round. I never leave reviews, but being accused of trying not to pay (stealing) by the manager made me fuming. A manager should know better, how immature and disrespectful. McDonald’s policy for complaints is to call the store manager, but clearly he’s not mature enough to handle these situations.

Food was cold and tasted awful never again will I eat McDonald's waste of money

The food stations are a great idea,well done!

Staff were very rude. Order came out cold and refused to remake it. Table and highchair were dirty. No changing mat in the bay Changer. Had to change my 1 Yr old on the dirty floor. Would send a complaint if I knew they would do anything