Based on 3.433 opinions finded in 2 websites
Based on 3.433 opinions finded in 2 websites
Nº 624 in 699 in Central Bedfordshire
Nº 8 of 13 American in Central Bedfordshire
Opinions
Forgot half the order when bagging it up in the drive tru. So, I had to go back in to collect the rest of the order. Staff didn't seem fazed by this
Colin Payne . 2025-03-09
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Terrible business, I order meals with 3 Fries and they forget the fries entirely and mess up the order. Whoever runs this place needs to be fired. Literally always happens, how hard is it to read a receipt and pack food.
Connor “Wolf” Murray . 2025-03-09
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Sort out your disabled parking & STOP delivery drivers parking there!
Rosalba La Monica . 2025-03-05
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The food was nice however lacked atmosphere as no one was chanting
Ethan Alford . 2025-03-05
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Everytime without fail, wether it be middle of day, morning, or night they never seem to ever have Mcflurrys or milkshakes. Yet keep them on the menu advertised and it's not good enough. Be last time here, messed up 5/6 orders over the last 2 months. Unacceptable and very unprofessional.
Stefan Thorman . 2025-02-28
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Last few visits had good service and plenty of stock. Several previous visits in 2023 had seen very slow service (up to 20 minutes), products unavailable and cold food Hopefully this is now past.
Richard Foster . 2025-02-28
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Great if you eat in, diabolical for a delivery always forget something
Mrs Bidds . 2025-02-25
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They need to change this to non 24/7 as they are not they keep closing early or they close at 10 and stop people from eating in !! Stop claiming your open all the time when you’re not it’s very frustrating!!
Kayleigh Howard . 2025-02-25
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As McDonald's go, the Dunstable branch isn't great. Driving into their carpark is a pain, as well as leaving. The service is very poor, less than average, which makes you choose the competitors. I wouldn't recommend this branch.
Fábio Marques . 2025-02-15
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The slowest McDonald's in the UK I waited 20 minutes, and I speak very badly, I do not recommend it!
Ionut Tauas . 2025-02-02
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Order Details: Delivery via McDonald's McDelivery app, automatically using Uber. Problems: - Missing items: 2 large fries, and milkshakes that tasted only of sweetener, not chocolate. - Both burgers were lukewarm - generally food is lukewarm over many years. Customer Service Issues: - McDonald's Dunstable:Multiple calls led to unhelpful and seemingly unqualified individuals, falsely claiming to be managers. Nobody could process a refund. A 'manager' provided an unmanned phone number due to COVID. - Uber:Uncooperative and played games, transferring me between operators. They failed to confirm my details, which were read directly from the McDonald's app. Recommendation: Avoid using the McDonald's app for delivery. Missing items won't be rectified by either McDonald's or Uber.
S B . 2025-01-31
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Almost every time our order is missing something or someone else's order is delivered to us.
Joanna Sobolak . 2025-01-26
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Maccys is oppresion of the poor and hungry
Tony Else . 2025-01-22
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Just had a delivery and couldn't even have one bite, stone cold. Wouldn't feed this food to my dog. Disgusting food and the price for it isn't great either.
M W . 2025-01-22
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This is second time serving me cold food chips were stone cold fillet fish burger was also cold this time I want my money back
Obayed choudhury . 2025-01-19
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Priority should always be given to drive-thru orders. We waited 25 minutes for our order, with no one at the counter to assist us. However, we could hear staff chatting in the kitchen. Management needs to supervise the staff more effectively.
Bernard Dineshkumar . 2025-01-18
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Interresting but could do better
S. Djomo . 2025-01-15
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This was my first time regarding ordering done by my Wife and me picking up the order 🙃. I was very pleased with the service, but I feel for the staff inside McDonalds, as they don't have enough staff or the time to empty their overflowing bins in the cafeteria, there was alot of rubbish.
Christopher S . 2025-01-05
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A bit overcrowded, however is only one McDonald for Dunstable and Houghton
Radoslaw Sadowski . 2024-12-30
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Staff are rude...food was freezing..chips not cooked...40 pounds worth of rubbish
Justin Baker . 2024-12-28
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Ordered breakfast for me and my partner and items that where no on the order turned up and items I had ordered didn't turn up, being over charged for what is an average breakfast, this is the 6th time this year from only this store, staff are lovely but seems no one can follow a single order, which seems like they struggle to do what they are required to do which is fullfill orders. Last time I order from this site.
TMC . 2024-12-22
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Bought £35+ worth of take away via the drive thru and even asking them to be sure everything was in the bag, we get home to find they left stuff out of our order! I wasn't going to fight through all the town traffic to go back and correct so I hope they will refund it when I go back with the receipt another time. Really really bad service and the simplest of things to get right. Please sort this out as it's happened multiple times to us. We shouldn't have to go through the bag to check out order every time.
Michael McNevin . 2024-12-21
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Fries didn't taste all that good. Been getting worse every time I have been.
Jon-Scott Bolas . 2024-12-18
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Decent quality and very fast delivery.
Tygruletz . 2024-12-13
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My son got a mini mcfurry and I got the larger version… but my sons mini and mine were both small and he still got more than me 😂😂
Matthew H . 2024-12-12
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Worst McDonald’s I’ve ever had!! Ordered my daughter a happy meal after her asking all day for a “grinch happy meal” we decided to go for dinner. I distinctly said “with toy please” and the man replied with “yes that’s fine”. Gets home…. Book!? Not even a grinch book a left over Halloween book?? What 6 year old actually wants a book anyway? That’s not the worst bit, fries are so cold they taste like cardboard and the new cheesy mcCrispys that I ordered to try are just normal chicken burgers with mayo and lettuce, that is it, that is all. I’m so peeved I don’t even want to eat the rubbish! Worst McDonald’s experience I’ve ever had, and none of them are brilliant let’s be honest.
Savannah D . 2024-12-08
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Today I went up to the counter with my mates to get some sauces. He asked for 3 sauces and in return got 3 sauces. HOWEVER the tables have turned and when I asked for my 3 sauces I received 2. I find this very offensive and please give my sauce
David Alexandru . 2024-12-06
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Food was delivered cold not worth the money would not use again, first time take away and last .will be cooking next time.
Veronica J . 2024-12-01
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I did a driver true - got home to find out half of the order is missing no sauces
Ilian Stanev . 2024-11-30
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Decent McDonald's handy when visiting this retail park Traffic in this area a nightmare
ELOHEEM “CHOSEN ELOHEEM” . 2024-11-26
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Good food, good and fast service
Renata Andrukaityte . 2024-11-17
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This is the cleanest McDonald’s I’ve ever visited. The cleaner was working very hard in the restroom. Much appreciated!
Bat . 2024-11-16
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Both lanes of drive through closed at 6:35 am. Doors locked also. It’s Thursday. Car park empty. It clearly says 24hrs? That’s a blatant lie. Drive past another McDonald’s on way home after nights so won’t be stopping here again.
Paul Bateman . 2024-11-14
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Rubbish, ordered through Deliveroo and the fries were missing. The only option available was a refund for the missing fries……very disappointed children!
Sarah Deane . 2024-11-08
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Some little idiot tried convincing me the toasted marshmallow latte didn't come with the breakfast. Then after telling him how to do his job. He charged me for the toasted marshmallow latte and gave me a standard one. This was at 6:55 am Wednesday morning. I am infuriated. How thick does someone need to be to work there??? Worst service I've ever received from a fast food chain. Next time I'll go Greggs, rather than being disrespected like that.
J C . 2024-11-06
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It's McDonald's, what else can you say?
Suzanne Fox . 2024-11-02
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The only McDonald’s I know that can serve luke warm americano and tea. Turn the thermostat up! And again! 22nd October 2024
Bikergirl KD Bikergirl KD . 2024-10-22
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I literally only ordered 2 burgers and 1 large fries. When I stopped to eat...I'd been given 1 burger and 2 large fries 🙄 How can they get something that simple wrong? Dread to think how they cope with larger orders!
Jo Peters . 2024-10-22
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A late visit at 10pm on the way home, ordered using in house tablet. Everything is fine at this point, with our number coming up saying preparing, it eventually moved to collect. This is where it went wrong. We had to wait even longer. What is the point in saying collect when it wasn't even ready ?? This isn't the first time it has happened. This is supposed to be a fast food establishment.
Ivan Woodward . 2024-10-20
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None of the ordering display machines ever give receipts been like this for a good yea r and half when questioned about this on a number of times useless BS from management once aponatime stuff. The funniest was McDonald's has a problem with the paper they have/ use that's why it's not working arrrrrrrrrrr my sides ..Ground staff good as gold though
stuart bromwich-hughes . 2024-10-19
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Dropped to the wrong address and then refused refund. Unacceptable. Refusing £18 refund when you make billions every year from loyal customers like myself. Unacceptable
Ralph Wilkinson . 2024-10-19
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I know it's McDonald's I'm not expecting a 5 star meal, but when you order a large meal and the fries don't even make a medium, and are stone cold it's not great, the Mc rib I had had loads of sauce but hardly any onion or pickles. Then the drive through was slow. Overall just a bad place to grab a quick bite to eat.
Flyer53836311930 . 2024-10-19
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Yet again arrived home with an incomplete order on 17/10/24. Guess they neglected to give us the other bag. Tried to ring several times but no one answered. Order number 84
Vera Lawton . 2024-10-17
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drive thru orders are ALWAYS wrong , and guess what, always in a favour of the restaurant. Im always missing a cheeseburger or fires or something else. Today i was amazed that my order is OK , but at home, i discovered that they have put 4 nuggets in a box where was supposed to be 6. So traditionally i have paid for something i didn't get. This was the last time, as i have enough of cutting me short on my money.
Matt92 JDM . 2024-10-07
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I’m missing my drinks and 2 burgers and 1 chips and 20 nuggets can not get hold of anyone in branch by telephone this is a terrible customer service
Pro Above . 2024-10-04
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Used the drive thru. Two lanes. For some reason, the other lane was served, and I had to wait in my car for quite a while. There were two other cars served before someone finally decided to serve me. Was about to reverse and leave, but then there was finally a voice in the box. Just a tiny bit disappointed.
Aneta Niemkuc . 2024-09-30
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Noooooooooooooooooooooooooooooooooooo McFlurrys no stars from me. You know you’re really craving some ice cream, you have had a hot sweaty night and you need some ice cream to cool you down. You go to the drive through, you order McFlurrys two but no you hear sorry no McFlurrys. Your heart sinks, is life worth living anymore?
michael j . 2024-09-29
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Worst service ever, waited from 2245, these 2 girls finished their shift at 2200 and went outside. They came back, one of them is called Chanel, they went and said that their 'dad' is outside and he's just placed an order...they got their food instantly. Me and some other customers complained and the manager said they didn't have food. After 25min I finally got my food and all they said is they are short staffed.
dillan sibanda . 2024-09-28
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In the short time and distance walking from the restaurant to the car park, my fries were cold, double cheeseburger was cold and the mozzarella dippers were cold. I feel for the 15+ McDelivery orders sat on the shelf waiting for drivers. Those things will be freezing.
Jay . 2024-09-28
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*Update 27sep2024 ordered a milkshake which was very good and a iced latte which had expired milk in it!! Ordered today and was disappointed as they missed not 1 but 3 items from my order& found out at home(order nr.91). They are usually busy and occasional mistakes are reasonable however it's a few times now missing items from my orders already.
Robert Virlan (robertvirlan200) . 2024-09-27
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Service at the pick up area inside was poor. Screen said order was ready to pick up, but nobody serving in fact ignored by manager and other staff. Had to be loud to attract the managers attention. Then she got it wrong twice.
Jeffrey Thomson . 2024-09-25
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They refused to serve me at the till when I told them I struggle using the machines from my autism and they were really impatient and rude towards me who just wanted a small fries and a med coke (-friend)
Asham2125 . 2024-09-24
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I’ll let the photos do the talking …. Large fries apparently !!😡
Mr C . 2024-09-15
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Came at midnight when advertised its 24hrs no sign outside saying its closed or anything. Saw some people inside eating so assumed door wasn’t working and it slid open when pushing the first door, placed the order then the female manager says the restaurant is closed and then making constant sly comments and digs, saying “I’ve got to do it all again now” staff laughing in the kitchen and she’s telling them it’s not funny, such an embarrassing experience.
Laura Wordsworth . 2024-09-14
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I've never been there! Shows how stupid and misleading GOOGLE and FACEBOOK can be.
Ian Keech . 2024-09-13
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I always use this restaurant as it is convenient and cheap, very much like ashbrook fencing who installed a new fence and gate for us and did a fantastic job. Da da da da daaa I'm loving it.
jesse wells . 2024-09-09
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The delivery people park their vehicles in the disabled bays.
Jeffrey Fearn . 2024-09-06
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I had a delivery ...... order incomplete ...... Milkshakes and no straws included ....... I asked for dips but not included ...... Large fries were ordered but medium fries included ..... DOES ANYONE CHECK THESE ORDERS
John C . 2024-09-06
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Cheap and fast food . It does exactly what it says on the tin .
Truth Seeker . 2024-09-06
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Went Saturday night around 2300hrs, drive through very busy but moved quickly. Staff very good and friendly 👌 I don't eat McDonald's but was for the others and they enjoyed it.
Mrs D Mai Dev . 2024-09-01
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I’m afraid to say but the service was terrible, ordered a delivery & left out two burgers, my children were so upset & went to the drive through to sort out getting the misplaced burgers & staff were rude also the manager, didn’t get a resolution 😡😡I will not recommend this McDonald to family & friends.. it was staff a the restaurant that messed up trying to get a least a refund 😡😡
carol c . 2024-08-30
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Open 24/7? Obviously not. What a joke
Ruby Skudder . 2024-08-28
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Not open 24 hours. Called in about 12:15am, on 28/9, but door was locked and drivethru lanes coned off.
Phil Threlfall . 2024-08-28
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Drive Thru : very slow moving queue, caused by the card machines not working and staff not knowing how to fix it. Couldn’t even pay for my coffee - waste of time.
Stephen Badgery . 2024-08-28
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This restaurant is supposed to be 24 hours but was closed when l went early hours no sign on the door or anything very poor customer service
Alec H . 2024-08-27
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Absolutely useless, they didn’t even have any fizzy drinks or milkshakes, I’d rather eat wood shavings than eat from here.
Kai Curtis . 2024-08-26
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Order not completed ,I pick up and 2hen I get home with it was missing some items,have to check the orders next time I get
David Sorin Gabriel . 2024-08-25
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It's a McDonald's. All pretty much the same. No problems or complaints. As always, check your order if using drive thru before leaving! Edit: Had a recent issue with a member of staff having zero understanding about an issue with the app and treating me like an idiot. Down rated. I have had positive customer service response after complaining online to them but it doesn't change the staff members attitude and my feelings about it. I will be avoiding this McDonald's for the foreseeable future after being a weekly customer for a year or more
Lee Cronin . 2024-08-20
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It's McDonald's went there because it was the only place open. It's just not good food lol.
Ashley Gray . 2024-08-16
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With the grandchildren. Affordable, especially compared to the Netherlands. Great service here.
Bert Verkerk . 2024-08-15
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Food: Well fries still not freshly cooked, other food such as burgers are good. Staff: Staff from the counter is friendly and accommodating. And I highly appreciated the hard work of Michel for maintaining the cleanliness in the dining and the way she clean & organise things in the dining are sparkling clean as you can see in the photo and having good smell, she's 100% asset of your branch. In some other branch you can smell the floor after cleaning is having stinky odor.
Gerene Villanueva . 2024-08-11
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I've ordered from this restaurant 3 separate time and every time they miss out burgers from my order! I have tried to call them multiple times and had no response. When calling customer service they didn't give me a full refund for my order and didn't even offer to deliver my missing item at all! Not happy, won't be using this restaurant ever again!
Pippa Baynham . 2024-08-06
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My local, it’s pretty awful. First time we got delivery after moving to the area, Big Mac was missing and everything else was cold. Tracked and the driver had come straight from the restaurant so it must have been cold on collection. Ordered via the McDonald’s app which is outsourced to Uber Eats. They would only refund 1/3 of the meal price for the missing burger, which is about half the cost of replacing it. Another time we ordered a delivery and got someone else’s special order burger - husband is allergic to onions so couldn’t eat it. Called up and was refused a refund even though the sticker clearly had a different order number on it. Now I refuse to get delivery anymore. Multiple times have sat at the drive through for an eternity despite little or no queue. Rude staff at the window. Last visit got 2 iced coffees, one had loads missing. I could go on all day.
Emma Ward . 2024-08-06
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Rude and very lazy staff not impressed at all. Won't go back
richie britton . 2024-07-29
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Missing happy meal an now have to go throw an app. Always misses out food on orders its not good enough really not what they used to be avoid this one
Paul C . 2024-07-25
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Very bad experience. Halfway through the muffin, found egg shells in it. Spoke to the manager Steven. He said he cannot do anything as it was half eaten. How can I find the egg shells before I chew into it?.
Sandeep James . 2024-07-25
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Time says it’s open 24h however many times you come overnight and it is closed. The hours should be updated.
Alvaro Puerto . 2024-07-24
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Ordered via Uber Eats. Order was delivered on time but some items were missing, despite being paid for. The driver kept the paper bags with food on the car's backseat, did not have a thermal bag to keep food warm. All the burgers and fries were cold and soggy. Very disappointing.
C P . 2024-07-17
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20 minutes in the drive thru!! And of course rude staff and rubbish cold food
Paul O'Neill . 2024-07-17
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Do not like I am told that I only have 90 minutes to eat with my friends.
margaret wright . 2024-07-13
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The slowest service you are likely to receive in the UK from a McDonald's !! They never use the waiting bays at the drive through to keep the queue moving. If you decide to go in to order then you are made to wait until they have dealt with the drive through first. It has steadily got worse over the last few years. As I type this there is a guy shouting at the staff to give him his coffee !
Bradley Brown . 2024-07-12
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Food is amazing specially newly launched ice frappe it's delicious. I loved it
shradha gupta . 2024-07-11
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Felt like old stock used to make the burger patties.
Aarti Dsouza . 2024-07-09
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Love my local macky D. OK its not the Ritz but we enjoy our egg macmuffin meal.
Alan Randall . 2024-07-07
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This one's only okay have to wait for a while aswel.
The Badger . 2024-07-07
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1. It's not the first time when I have to wait nearly 15 minutes to get a coffee. There was nobody else in front of me in the queue. 2. The coffee tastes awful, and it doesn't match to any other coffee from different McD in my area. Not recommend this place
303dg . 2024-07-04
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By far the worst mcdonalds I have ever been to. Their inability to provide what is ordered holds no bounds. In my last 4 visits they have managed to mess up my order every single time. The screen says no pickles, the sticker says no pickles yet low and behold it full of pickles. Asked for plain still full of mustard and onions. I don't expect much from these mcretards but come on how hard is it to follow simple instructions.
Chris Ward . 2024-06-20
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I gave 5 stars because of the memories. the service was slow, more than ten hamburgers, two servings of fries, two glasses of drink, we did not receive the extra request, the fee was deducted. our ID number has disappeared from the display, but the food has not yet been delivered. the fast and precise service characteristic of the supermarket chain is now just a memory. that's why I didn't give a star for a separate question, we've been going to restaurants for more than 40 years, even in the FL region, it was a great experience. hence the basic 5 stars because of the memories.
Babocsik Sandor . 2024-06-19
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Disrespectful manager at the store, accused us of trying not to pay. We went through the drive through to get a McFlurry, got to the payment window, sitting there with Apple Pay open waiting to pay. The guy in the window tells us to go to the next window, my husband says confused, “next window?” And waited a few more seconds before moving on. We got the second window, again, waiting with Apple Pay open. The lady says “two mcflurries?”, to which my husband says “yes, but we haven’t paid”. The guy at the first window runs round and says “They haven’t paid!”. So the manager walks over and we explain that we were told to go to the next window”, to which he replies “yeh right!” Implying we had lied. We tried to explain again and he then told impatiently that we could give him our phone to pay with or drive round. I never leave reviews, but being accused of trying not to pay (stealing) by the manager made me fuming. A manager should know better, how immature and disrespectful. McDonald’s policy for complaints is to call the store manager, but clearly he’s not mature enough to handle these situations.
Hannah Keryn Davis . 2024-06-11
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Food was cold and tasted awful never again will I eat McDonald's waste of money
Trudy Sluman . 2024-06-09
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The food stations are a great idea,well done!
hiresh fernando . 2024-06-07
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Staff were very rude. Order came out cold and refused to remake it. Table and highchair were dirty. No changing mat in the bay Changer. Had to change my 1 Yr old on the dirty floor. Would send a complaint if I knew they would do anything
Vicky Hare . 2024-06-04
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Rubbish new style of service. Go back to the old way. Bunch of tossers work there to
Darren Toyer . 2024-06-03
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The food was excellent, the children loved it! The chicken nuggets were the best we’ve had. Good prices, nice workers and comfy seats! Would definitely come here again!🔥Ⓜ️
Lauren T . 2024-06-01
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Everything was ok but the air con too high, feels cold in here
Panos Antoniou . 2024-05-31
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I was ordered chicken sharebox, and they give me chicken nuggets...and old fries
Lary Lary . 2024-05-29
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In line with all McDonald's experiences, food is good, staff are good. Ample parking outside.
Elliot Lawrence . 2024-05-28
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Good place to eat. Friendly staff, plenty of space to park. Facilities are clan and well maintained.
Harsh Mathur . 2024-05-27
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Slow and rude staff. Orders are wrong most of the time I visit and drinks are lacking syrup, so basicly the place is making more money out their customers.
Gary Roberts . 2024-05-26
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ordered food didn’t get and and payed . Help severices told me that there is no way to get a refund .still haven’t received our food and they told us that it is our fault .
Libby F . 2024-05-24
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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217 Opinions
I needed to stop for some food late. The server was polite and the food was quick and very tasty. I recommend this restaurant and will be stopping again there. The portions are sizable and cutlery was provided Inc fortune cookies which my children enjoyed opening up and reading the quotes inside. Well done.
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This is the worst McDonald's I have ever visited. Check your order and there's normally something wrong. Slow service and a poor attitude from the staff. I normally just drive past it to the next one because of so many bad experiences. Avoid.
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Came here during my stay at Center Parcs, we arrived 5 minutes early to our reservation, and our table wasn’t ready, waited in the bar for 10-15 minutes for our table to be ready Sat down we were greeted by Sharon who might be the most wonderful server i’ve ever been served by. She asked about our day and our plans and took our orders for our mains and starters. Our drinks and starters were quickly served up quickly. After which it did take quite a while for our mains to arrive, and when they did they were more on the “warm” side rather than the hot side which was a bit disappointing, thinking it may of been sitting for a while. Sharon then took our dessert orders and made sure we got our customisations correct! Overall the entire experience was nice and handily carried by Sharon’s amazing serving!
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Huge selection and staff very helpful. I told the beer guy what I was looking for in a flavor and he was spot on with his recommendation!!!
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Terrible customer service, don't know how to operate their own tech. Abysmal.