The best restaurants serving American food in East of England

Completely horrible, if I could rate it less than 1 start I would. The employees do not understand English while being IN ENGLAND and got my order wrong 4 times before I asked for a refund. On the receipt it clearly said no lettuce or cheese but they added it 4 times. Completely useless.

Ordered two meals, complete wrong order has just been delivered from here with cold drinks that have arrived warm. I called Burger King to politely explain and was told very abruptly there was nothing they could do and unable to send the correct meal out again. That I need to go through app for a refund!!! No apologies, disgusting customer service !!! Didn’t want to even give any rating !

Was delivery. Had items missing yet again. So bad I have been banned from claiming back refunds from Uber Phoned restaurant this time around and short story was accused of lying and stealing. Good job KFC 🤬

Poor customer service !!!! Don't even know how to greet customer!!! Snob staff specially the women serving food n the counter wearing all blak dress and head scarf .. we end up go to burger king next door ! Excellent customer service the burger king staff...

El personal disgustado fue por el maricón y luego entra toca la comida de la gente sin lavarse las manos. La higiene es asquerosa. No volverá a ir allí.

No iría. De vuelta negarse a aceptar dinero escocés. Me moría de hambre, pero por suerte para mí un buen cliente me dio un billete inglés de diez libras por mi billete escocés.

App is useless this year!!! It keeps saying I'm in Brent Cross in London so can't pre ordet or collect points! Twice I have ordered mcchicken sandwich after midnight and it was obviously reheated after being cooked previously!!!! Tonight it was rock hard, unedible and disgusting!!!!! No wonder their reviews rating is dropping dramatically.

I ordered my food at 23:30, got accepted with a deliver confirmation No. and everything, Constant updates on the site with slightly changing delivery times, a courier is at the store etc etc. I'm salivating at his point, y'see; I work with Americans and Japanese programmers online so my work hours are Skewed from a typical British work week, but that's fine as I am a night owl anyway .. and I was simply desperate for some fried chicken. Until we get to 1am and on the nose 'your order has been cancelled and refunded if any payment was taken' Okay, Fine .. if they'd told me that at 11:35. I'm diabetic, I don't order such food because I need the old Doner GPS to get home (ie I'm not inebriated and ordering a cheeky f'ing Nando's here) but because I need to eat and maintain blood sugar balance or I might, y'know, Die? This might not seem like a big drama, but Langley Mill is *not* a big place, neither is Heanor its conjugate town and trying to order delivery food of a decent option at 1am on a Sunday morning is ... well, it's not easy, lets say. Not the first time these guys have f'd me over either and I'm not taking it anymore. Nor buying it anymore. I am not trying to be privileged here, I was at a well reasonable time to order food, and they took my money then hung me out to dry.

Some MacDonalds are great. This is not. It’s like they’ve moved all poor service into one place. Run out of pancakes, no one at the payment till, no milk in a white americano and finally got given the wrong order. Went back and no one there to change order. I could be rude but don’t feel like swearing.

Staff refuse to serve you, you have to use machine. Do not take cash. Don’t support business that supports a cashless society! Walked out!

AVOID. GO TO COSTA INSTEAD. Very rude & aggressive barista. Got my drink order wrong. Then told me he could not make me the drink that I ordered. Then gave me some Luke warm alternative as they could not be bothered to add the correct amount of ice. Walked past an hour later and saw him get into his white BMW convertible, which he had parked outside the store, with a large ice drink looking smug.

This place is perfect… if you want recooked chicken, uncooked chips covered in pepper? And a drink which is flat, full half with ice and attitude from the lovely staff inside

Got a takeaway via delivery service. As usual there were items missing. We never seem to get our whole order. Had a 10 piece bucket, which consisted of 8 legs and 2 thighs. Having worked at a KFC previously, I know this should have consisted of an equal amount of dark and white meat and smaller (legs and wings ) and larger pieces (thighs and breast). A thoroughly unsatisfactory meal. I have now given up on KFC, a waste of £40. Won't ever be getting it again.

Ordered a delivery through the KFC app, for 3 meals a wrap, 2 hot wings and some coleslaw. It has to be said this is the worst KFC in the area by a long chalk. Anything wrong with the food? No other than stone cold. But when delivered none of the drinks I paid extra for (juice), and missing the coleslaw which I paid for. I'm sick of it, as they seldom get an order correct which I assume is because the staff and management don't care.

FOUND A HAIR IN MY MILKSHAKE order the food to my door took 30 minutes to come I only live down the road and enjoyed my meal until I opened my milkshake to mix it.