Frankie & Benny's in Luton

Started queuing at 10.50 with a sign up saying wait time for food was 8 mins. Got seated quickly enough mmjw to be told it was lunch menu only. Disappointed but ordered anyway. After 40 mins still my food. That's simply not good enough when you're trying to catch a flight. Really bad show. 👎

Had an early flight and went here Big Mistake order food nothing big and breakfast come first and food was Luke warm and looked awful dried and portions were very small it took me a while to get the attention of the waitress. I asked the waitress could I speak to the manager and she replied what's wrong I said this food is not acceptable for the price mean while my hot drink still had not arrived a while later waitress returned with drink and said manager has cleared all charges at that point I left not even finishing my hot drink awful service and place.

Meal was sub par at best, my friend ordered a vegan meal, the presentation was completely unacceptable. The ‘tofu’ I wouldn’t even want to feed to my dog. When we had a complaint our waitress took it upon herself to argue back with us when we politely bought up the problem with her which was extremely condescending and patronising. We are four young girls who don’t often complain so this experience completely put a dampener on the beginning of our holiday. Absolutely DO not go here if you’re flying from Luton.

Rude, uninterested staff. Unable to accomodate the most simple requests. Couldn’t be bothered to take our order and wanted us to order on the app which you can’t do for certain dietary requests. Glasses were filthy, tried to swap for cleaner ones but they were all the same. Extremely expensive meal with a complete lack of basic service. Avoid.

Wish I had read the reviews first. Typical airport service where the servers know you will rarely return for food. Ordered two full English breakfasts. One arrived cold, the other tepid. Sent one back and it returned just as cold. Waitress was uninterested and offered no apology. The venue needs a good clean and the staff a good kick up the backside. Slovenly approach and poor attitudes all round. For the price I would suggest a much better result !!!

This place is a disaster. They have a sign saying food taking 13 minutes to serve yet an hour after ordering we were still waiting and almost missed the flight. Don’t stress yourself out. This place is awful. The waitress didn’t seem to care less.

Not all reviews are as written, some are very tru.... for instance the service from Jen is great, big smile, friendly chat. We had just some starters, tasted great waited for 30 min as promised when we got in :-) And it is at the airport so not cheqp, nothing is at the airport

It’s a joke, service confused and presentation/ taste of the food on really low level. Find the picture of the plate I received for almost £18 😤

Visited here before our flight, service was adequate and food was well cooked and hot and price ok. You get what you pay for.

Not the best start to our holiday at luton Airport. Eggs cold. The drinks then didn't arrived after we had finished eating....

I ordered a pepperoni pizza. WS terrible salty and oily. I couldn't eat it. I send it back that salty was. Explanation was that the cheese from the pizza was salty. I ordered a bolonese pasta. I was realy hungry. Let we say wer pasta swimming is tomato sauce. Not pleasent at all. The only good think was the browny with ice cream that was spot on. Food disgusting. I do not recomand at all for food. Total was £27.

It was such an amazing experience for me, I was also served by a beautiful kind young lady Jen, she was absolutely sweet and kinda to me and my friends made our experience a whole lot better.

Perfect! Jen was our waitress. Loved the experience and the food , I'd definitely be coming back again!

Fantastic service provided by Sonia, great food, I seen around a lovely burger’s but i choose carbonara some drowns dessert

Food took forever to arrive. And was stone cold. And cost a fortune. My chicken salad had mouldy lettuce. Save yourself the hassle and eat somewhere else.

Had a vegetarian full English here before our flight and the portion size was very small ☹️ Frankie and Benny’s can you be a little more generous?

Excellen visit, really enjoyed the visit, a nice place to go, food was great, staff attentive, will definately go back.

I was lucky to have Jen as my server, extremely attentive and her positive attitude made my experience in Luton overall a lot better! Would definitely recommend.

This is the Frankie's and Benny's in Luton airport. Took my family for lunch before we flew home. Service was slow( had to ask twice for an order). The staff walked round like someone had jumped there granny, and chewing gum.Tables needed cleaning, had to...

Good food but wouldn't come back because of the staff that has no common sense about good customer service and respect for clients.

Looked nice and said meal within 13mins. So we went in before our flight. Then when we sat down we were asked if we could order our food using the App. So we did then we checked for allergies as I am celiac. We put...

Excellent service from Celia and Maziya. Food came quickly and was great breakfast. Did not disappoint. Glad we came here.

Went in before flight and had a lovely experience. Ordered at the bar with a lovely lady. Sarah made sure we had no allergies, took our order and even helped choose drinks asking us what our flavour palate was . Will definitely go again when...

This place looked great and the menu even better, assumed the menu was basic enough for a kitchen to get right.... Was I wrong Potatoes skins and onions... How could they go so wrong, not cooked and no taste Don't waste your time here

ABSOLUTELY APPALLED BY SERVICE, took 30 plus minutes for two drinks, was blamed for seating ourselves down when waited over 10 for anyone to show up. don’t recommend!!!!!!

Don't go there. Absolutely appalling food, had to send it back, at least didn't get charged. Service was ok. Rather go to Burger King, at least you know what to expect.

Stood and waited for a table (assumed we needed to wait) for about 10 mins, finally gave in and just went and sat down at a table which wasn't clean) ..all the while being looked at by various members of staff (would've thought if it...

Was flying abroad last week and visited the airside restaurant while in departures. Was greeted by a a nice young man and seated quickly. That's where the niceness ended. After about 10 mins, the waitress finally arrived but she seemed dis interested in anything and...

I visited for a pre flight drink, I fly to Ireland regularly so often go to frankie and bennys at Luton airport for a light snack or drink. Today (28th January) I went for a drink. The app was not working on my phone, I...

worst customer service of my life, ruined my meal and left me fuming. I visited your restaurant at Luton airport due to a lack of time and my ease I ordered via the app. The waitress came to take my order and was perplexed that...

This was shockingly bad, even by the low standards of LTN. There was an overall air of inefficiency and lack of management and training. Any staff member I encountered was pleasant and friendly but seemed hampered by lack of organisation and epos quality. My poor...

There was 9 staff on wondering around , was seated down and told they were on break order on app with QR code on table , it was so wore it wouldn't connect. We were on table 3. We waiting 25 mins no1 came and...

After our flight being delayed we decided to head for some food girl with black hair at the front of restaurant very rude a few other miserable waitresses too food was lovely and we headed to the bar after and was really impressed with the...

We popped in here for a drink and would love to report happy staff and for a airport lounge very comfortable, there was a member of the team that stood out, thank you so much Gabrielle for making our time in Luton airport it was...

I have to agree with the recent reviews. Poor service, clueless/rude staff. What do you expect with a captive audience. Could have been much better if staff had social skills. Hawkers was a little better.

The lady standing at the front (black lady with really short hair) looked my boyfriend up and down 3 times as she asked if we wanted a table, with the rudest expression on her face. They were acting as if there wasn't enough room, the...

Avoid this place like the plague… No welcome, no organisation, no staff. Bad decision to have pre-flight breakfast here. We saw only 4 staff on duty: 1 at the front, 1 bar, 1 server, 1 in the kitchen. Waited in bar queue to order food...

Awful. Don't bother. Go over to the Hawker Bar instead. Couldn't get served and in the end we left without even getting an order in! Online ordering only, no wifi (Luton WiFi not working and no 4g as in the middle on an airport! Member...

I did have an issue, however, a member of staff already picked this up without me bringing it up and asked if there was anything that could be done to resolve it. BENUGO if you’re reading this, THIS is what you call good customer service!!...

We had to order via the app, waited for ages and out of 4 meals 3 arrived, the 4th came after the first three were finished. After that the drinks finally arrived. The cheeseburger had no cheese in and the waitress lied to our face...

Please don’t order here at the airport, service slow, food came out cold, could of murdered someone like Oddjob and his hat with the fried egg…very disappointing.

We came as two families before our flight. We had to order from the table but the app wasn't working so luckily enough our lovely waitress took our orders but others were not so lucky !! The food was nice and served quickly considering how...

It was busy and most of the staff was just doing their town thing (which do not include seeing nee guests or the likes). It took a while to get served for every question. If management reads this, Andy on this shift (Sunday afternoon, oct...

Against my better judgment i tried Frankie & Benny's at Luton Airport for breakfast on 1st October2022. There was no-one to show me to a table. Most of the tables had dirty plates on them, many with food slowly congealing on them. I ordered using...

I got moved 3 times to different tables when I found that I couldn’t access the website to order. The waiter put me in a waiter service, cleaned the table next to me and told me to sit at the unclean one. The waiter who...

Queued up , got to front. Ask if allergies- coeliac turned away even though they advertised on their menu gluten free options. They said they were too busy. All other restaurants and take away offered no guarantee gluten free. Very poor , staff could not...

Visited the branch at Luton Airport. We only ordered pints and ciders for drinks and Calamari and House special burger for snacks. The burger is kind of a reasonable airport-price, but the Calamari is insanely not worth what I paid for. It looked like squid...

Almost none of the gluten-free dishes were available, prices do not match the quality and one meal was simply never brought. Appalling!!!

The staff here are nice but the food is absolutely atrocious. How can such simple food taste so revolting? It even smelt horrible! Either under cooked or over cooked, oily, gross mess!

After being stood in the queue staring at empty uncleared tables, we were sat near the bar for food and some drinks. Signal and WiFi were very slow so gave up trying to order through the app (something that reminds me of spoons or mcds)....

Depois de estar cerca de 10 minutos numa fila, fomos bem recebidos pelos empregados e encaminhados para a nossa mesa,...

Poor food and staff with no drive. Plates lined up and queuing to be taken by unlotivated staff. A beaten down place.

What a disappointing experience, waiting 20 minutes in a queue ,only to be told no pizzas and a hour wait for food. Food was dreadful when it did turn up and cold , no excuse for this .

Llegamos a desayunar, pedí los huevos fritos, y estaban muy normales, ni buenos ni malos, el café mejor, y nosotros...

I travelled to Luton Airport 9th July me and my family. We had dinner at the frankie and bennys and order on the app. OVER all it was the worse thing to do as our orders came out 45 min apart.. After a few conversations...

We ordered salmon and scrambled eggs for breakfast at the Luton airport restaurant. It arrived with a dessert spoonful of eggs and a tiny piece of salmon on hard muffin. Service was pretty quick but the food was all cold. Coffee also tepid and it...

Went for breakfast before our flight. Queue was very long and took 20 mins to get in. Lots of tables empty! After seated we had to wait for 45 mins for our drinks order and over an hour for food. Food was freezing and plate...

I visited for a quick breakfast. There was a bit queue but F&B was the only name I recognised in the airport, so stuck with what I knew. We got a seat after about 20 minutes. We were told that we could only order via...

A lot of things wrong in this place. There is a queue for no reason. 3/4 of this place is empty. Staff is sleep walking. Literally saw my order on the counter and no one did nothing, I waited 15 mins to see if anyone...

Poor quality food and service, ordered full English potatoes cold and hard, tomatoe cold, ordered toast and was only just coloured asked for it to be done a little more then it was forgotten about so had to ask then it came and was cold....

Waited in queue for 30 minutes and when anyone asked how long for a table the staff (who were standing around doing nothing) kept saying they will seat us when they can - all the tables were empty.) Restaurant is disgusting and dirty with food...

Granted that Luton airport is busy at 5.30 in the morning. I Waited in the queue to be seated 30 mins, no problem. Was politely shown to a table and told there’s a Qr code to place an order, on sitting down and scanning the...

It's not often I take the time out to say how utterly awful something is. But this was bad. Don't bother going. The food is deep fried, frozen, fast and poor. The service is the worst I've ever experienced. After asking for a tonic water,...

We stopped at Frankie and Bennies for dinner before catching our flight from the airport. The menu was limited as there was an issue with the oven but we were still able to find something we both wanted for dinner.

Alexa was a wonderful manager/ waitress after a terrible start loooking for a manager she was there to help and calm down the situation which was very helpful absolutely wonderful woman

Absolutely horrific experience. Staff were an absolute joke. Boy at the door was taking the p***. Massive queue out the door and every table empty needing cleared of plates and drinks. Nobody cares. Whoever runs the place clearly doesn’t give a f***. Just get a...

We visited Frankie and Bennys at Luton Airport departures before a flight to Malaga in May 2022. The queue for the restaurant was fairly long but despite many tables being empty, the queue did not seem to move that quickly for which there appeared to...

No service for 40 min on an early morning start when the restaurant was relatively quiet. We finally ordered online as we got from up of eating for someone to come to us. When the food arrived we had to ask for cutlery. The food...

Apparently they can’t do poached eggs . So I order an eggs Benedict with scrambled but then there is no hollandaise sauce. No pancakes either . I had trouble putting my fork through my bacon slice as it was so tough.

Absolutely terrible!! We arrived at 8:40 and the waiter said we were in luck because the kitchen closes at 9! We sat down and our waitress came over at 8:50 to take our order, she informed us that what we wanted wasn’t available they only...

Great welcome, then downhill from there. Very limited menu, apparently down to staff shortages. Chose breakfast and bacon roll, worst breakfast we have had in years. Don't know what happened, but this place used to be my go-to when on Luton airport - not anymore.....don't...

Complete lack of service. Very poor. Got a table quickly and then did not see anyone waiting tables for 15 minutes. Gave up and went to Pret

Hi how are ya? Me I’m not very happy. We went in as we typically enjoy eating at frankie and bennys and seeing as there isn’t any near us we thought we would visit an old favourite. When we got there 5 out of 6...

Was told by front of house there were no burger pizzas risottos and only pasta was available.. I really wanted a burger but I was starving so pasta it was. Because I didn’t even ask the waiter about it as I trusted front of house...

Went to Frankie and Benny’s yesterday sat at table 41. Feel so terrible for the staff with the constant pressure as while my husband and I were coming in, there was a young girl (staff member) crying. It’s incredibly hard being a waitress but being...

Great service , friendly staff , early morning breakfast good & hot . Going to be busy today easter Saturday

Worst management, terrible food! It was cold and took an hour to serve. I got a full refund, after talking to the most useless manager I have ever had the misfortune to meet. Do not waste your time or money going to this restaurant until...

Arrived in restaurant at 13.40 and was seated in corner (table 144 ) order was taken within 5 mins. 45 mins later starter arrived and as of 14.45 still no main course of classic burger and classic hot dog at the table. Server has been...

We were seated on a table just by the pass and could see food being put on the pass ready for service and sitting there for up to 10 minutes. The serving staff were totally disorganised and couldn’t cope even with a fairly quiet restaurant....

Our waitress Sonia was absolutely lovely. She was very friendly, funny and helpful during our dinner and gave my partner a good menu recommendation. I had the Mac n cheese burger and my partner had the Cajun briskit burger which were both very nice. Each...

Awful. Poor waitresses having to deal with bad management and cooks that can't cook. Half my course was completely cold (not even warm). Beans, mushroom, scrambled egg, tomatoes. Bleugh! Need to stay away until the franchise takes control over it's managers and their management skills....

The Eastern European who was on duty I. This restaurant needs a customer service course, extremely rude and no customer service skills. Food was mediocre. The rude manager doesn’t seem to acknowledge any customers and doesn’t explain anything to customers. Thinks she’s above anyone else....

All I can say is that the manager that runs that place which was a blonde foreign female was very rude and threatening towards my friend and I. She blamed us, the customers for a situation that happened which was clearly the staff on her...

The full English breakfast was so underwhelming, with old fries (not even fresh!) instead of potatoes - something I wasn't told about ahead of time. Service is also lacking - I had to order at the bar even though there were free waitresses and the...

Farcical! Told we have to order in the App. Ordered breakfast and drinks, my husbands ordered turned up with an English breakfast with a fried egg, should have been scrambled, subsequently returned. My breakfast was cold so had I be eaten at record speed. Still...

Took 45 minutes to get a starter and two mains (supposed to come together) and a desert. Loads of excuses later the manager had the gall to call me 'darling'!!!

I just ordered an omelette and chips with a glass of white wine before my flight home. It was served quickly and it was hot, tasty and satisfying. I didn't expect it to be cheap - it wasn't but then I was in an airport.

Stopped off at this airport restaurant for some breakfast before boarding our flight. We were greeted by very friendly and helpful staff and the service throughout our visit was very good and efficient. The three of us chose the cooked breakfast which was delicious, piping...

To start , I order a gin and tonic and the waiter came 15 minutes later with a glass with no ice saying that they didn’t had any ice , if I new it when I was ordering I wouldn’t have took it. Food really...

Not to be cliché, but I'd give 0 stars if possible. Terrible, nonexistent service and cold food. Send my burger back because the chips were stone cold and the burger was wrong, 20 mins later I still did not have my food, and after flagging...

We have visit restaurant and have to say that I never been in worse restaurant in my life!!!penne with prawns were raw . Risotto overcooked and salmon. Too !!!Pretty much everything was disgusting apart of broccoli!Not happy at all!!!

Expensive tasteless food. Burger and chips for £15. Cold chips and a tasteless burger. Hotdog and chips for £12. Cold chips and a hotdog smothered in ketchup and dried onions to try to add a flavour. Everything seems to have been put through the blander....

First our food was ready in 4 mins and the meat was not cooked in the burger... they used frozen meat and it was absolutely disgusting. Never again!!! Music was good though so thanks for this!

Sonia served me ! Amazing food and service ! Very nice place , while I waited for my flight ! The best !

Great breakfast, obviously opting for the Big One. Not cheap at all, but then again it is airport prices. The hygiene approach in response to COVID was exceptional. Everything was cleaned and sprayed to within an inch of its life.

Very nice experience last week in your restaurant. I have to say thank you to an amazing person Christina who took care of us and our kids. She even packed our kids ice team for take away. Very good and quick service. Thank you Christina...

Absolutely fantastic time. My wife and I had an excellent experience here. Food was served quickly, tables and chairs were very clean. Service was 1st class from Yuri. Manager was great! Big thank you to the whole team for helping us on our way. If...

Travelling at short notice so little planning. Very hungry and the Frankie & Benny’s burger really wasn’t up to much.

As we came in we were forced to sign up to the NHS tracker, if you don’t sign up you can’t go in. I did informed her that I already sign up because of the work I do. They should check guidelines you can ask...

Visited this establishment on the 18th of August 2020 and only because this was one of the two restaurants open at Luton Airport that day. Had to que, went trough the hassle of leaving my details and sanitizing my hands because of Covid. Ordered Spaghetti...