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Outdoor
The best restaurants in United Kingdom serving American food
6.196 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

2468 Opinions in 2 websites
Me and my friend just sat down to eat and we got approached by a manager and we were confused about what happened only for the manager to tell us that on the receipt, there’s a promotion about how we take a 10 min survey and if we do it we get a filet-o-fish for only £2.99 and I politely told her that we don’t consume that menu item and she kept speaking and we were just trying to end the conversation so we could eat and she would not leave until she finished speaking but it was very rude because we were eating and she didn’t even excuse herself she just started speaking.

1463 Opinions in 2 websites
Where is my muffin? You guys gave me a hash brown!!! That’s reckless to your customer. Just found out when I back home!

868 Opinions in 1 websites
Appalling experience, took my son for his birthday, left waiting at the entrance for 10 mins whilst staff just ignored us, eventually got seated given menus after 20 mins and watching other people get up and leave , after asking several times for drinks , we eventually got them after 30 mins of waiting - our food then arrived, the mains arrived at the same time as the mains, staff were like slugs apart from one who was darting around trying to appease the increasing moaning of customers - tables left uncleaned - it looks in dire need of an upgrade, the service was crap, the food was edible . Just . Please people don’t bother !

123 Opinions in 1 websites
We had an overnight stop at Days Inn next door on our way North. It's a small service station but had everything we needed. We had dinner at Chopstix which we really enjoyed. I would recommend the caramel chicken it was really yummy! We bought our drinks from Starbucks which was really nice too. Smiths is small but had everything we needed. We had a really nice breakfast at The Good Breakfast which set us up nice for our journey North.

116 Opinions in 1 websites
Most DISGUSTING customer service experience I have ever had. We travelled an hour and a half to go to 202 for my friends 21st birthday for bottomless brunch. We ordered one round of drinks and when the waitress came back we asked her how the bottomless brunch worked - basically just to confirm that all the drinks on the menu were included. She then informed us they no longer do bottomless brunch. We had not been notified of this whatsoever and apparently they stopped doing it even before we booked it, yet they never removed the option to book for it from their website at that time. They said there was nothing they could do about it and we said we booked for a bottomless brunch for £30 per person and they should honour that. They then said all they could offer is 1 free round of shots which is not good enough. We asked to speak to someone higher up and a vile woman from the kitchen, came to our table and got into a very heated argument with our friend. She was flinging her arms, told her to shut up & said she would happily ‘take this outside’. She proceeded to shout in my friends face, this was such an intimidating experience to the point I actually thought she was going to go for my friend in the middle of the restaurant. She said she didn’t care and that we should be paying full price even though that’s not what we booked for. I have never witnessed such an UNPROFESSIONAL, disgusting and ATROCIOUS behaviour within customer service in my life. The lady who did this was one of the so called owners of the premises however it seemed to us they just picked the most confrontational person from the kitchen to come out (as they said their actual manager was on holiday) and just said she was an owner, because after her unacceptable attitude, physical presentation and bad mouth I refuse to believe she could be in a profession where she runs a business. She was implying she wanted to fight my friend so we wanted to leave the premises asap, we felt overwhelmed and unsafe so we all proceeded to leave before this got any more out of hand and the lady stood at the door with a security guard and wouldn’t let us leave until we paid for the one round of drinks we had. We did not want to give them any money for the terrible service we had had, but we paid because the lady was getting in our faces, she was nothing but a bully. She completely ruined our friends 21st birthday. The place was dirty, grubby and grotty, all they want is your money they have no consideration for customers at all! I would never ever recommend anyone to go there.