McDonald's in Tower Hamlets

Workshy deportees. Adverts to Reform. Barely even animate. Wake your selves up .

A usual McDonalds. But it was also noticeably dirty. Orders were served quickly.

Dear McDonald's Management, I hope this message finds you well. I am writing to express my disappointment regarding an incident that occurred during my recent visit to one of your locations. On 21 October 2024 , I attempted to dine inside the restaurant, but I was approached by a member of the security team who informed me that I was not allowed to eat inside. I was perplexed by this decision, as I have always enjoyed my meals in your establishments without issue. Despite my polite inquiries for clarification, I was directed to leave the premises and eat outside. This experience not only left me feeling unwelcome but also disheartened, as I have always appreciated McDonald's for its commitment to customer service and a welcoming atmosphere. I believe that customers should be treated with respect and that their concerns should be heard. I kindly request that you look into this matter and provide guidance to your security team to ensure that all customers feel welcome and valued in your restaurants. Thank you for your attention to this issue. Sincerely, Denis!

Well I tried to get a pause from work, so I said let me go to WC first and then I will order food, but the WC was catastrophic, the hygiene so poor, so I decided do not to order any food, so if the state of the toilet is like that so what about the staff and the food inside sorry for these pictures I’m going to upload.

Very bad service I have ever faced in Mc Donald’s I wait 25 mins for just tap water.I asked for One manager and she just walking around

How hard is it to put dips into the bag

Horrible experience. Ordered a triple cheeseburger and chips and a found a maggot in my food. When I went to report this to the manager he said that although it was suspicious there was a maggot, it didn't prove anything and accused me of planting the maggot in my food. He then tried to offer me another burger. I declined.

Couldn’t able to use the toilet though. But the burgers were good

Overall, a good experience with McDonald's via their app. I recently ordered a breakfast with porridge, golden syrup, and flatbread, which was easy to do through the app. The order was quickly prepared, and everything arrived fresh. The porridge was creamy and went well with the syrup provided. However, the flatbread could have been a bit warmer. The app is easy to use and provides a variety of options. Would recommend for a quick and simple breakfast on the go.

Decent place to quickly grad a bite. I always order on the machine, not on the counter. Always a lot of delivery drivers hanging out inside and outside. Some occasional homeless people as well. Never had any problems with any of them though.

If you come to eat in, your food shouldn't be cold!

I bought food they didn't give me source then they had the cheek to ask me for my receipt even though it never prints also I know the staff can't control this but a homeless man tried to nick my food

Very friendly service Thanks to Nahar She is such a lovely lady Friendly service thanks Nahar will definitely see you Again

I know it's hard being homeless,but now seems McDonald's is there usual retreat,was ask by one to use my phone,whilst eating

This is how they serve the big mac

Lovely service from fayso was so polite made my day

Clean and friendly. Quick delivery and not too busy

Ordered via Uber eats. The dressing was not supplied with the salads. A burger also not delivered. No forks for the salads. Drinks were no longer carbonated. Although almost order paid, waited over 40 minutes, more than without almost order

Normally lots of dirty looking loitering delivery riders outside and inside waiting for a ping on their phones with bikes parked on the pavement blocking the entrance This time for the 1st time in years I didn't see too many maybe because it was too hot for them, so I was able to go in and order food. Food was ok and hot.

Excellent customer service quick easy getting the foods . I'll recommend to everyone else in uk

Omg ordering food to be delivered is terrible. Takes forever

Hi They are not respect delivery driver and every white Shirt lady not talk proper and there is one manager lady eat tobacco and not respect delivery driver and not check order as well Thanks

Worst experience ever, no tissues in toilet!!!

Good fast service but tends to be unclean

None of the staff did not wear any gloves when handling/preparing food

They double charged my friends card, and then charged and reversed my card which my bank took as fraud. My card now doesn’t work and I am from America so I now have very limited money to use here. Worst experience i have ever had with a restaurant, the workers were rude and they were contradicting themselves when describing why they wouldn’t accept card forms of payment.

Had a fly in my hot chocolate and ask for milk 5 and they only gave me 2

It’s such a shame that this well known fast food chain (kids especially) have no protection for employees and as well as customers since the majority of people attending are troubled or sleeping in the restaurant areas or using the bathroom for indecent behaviour. This is extremely unfortunate and concerning since it’s supposed to be a safe space for people to be able to dine in peace. 🙏 Hope this changes for the sake of the future generations to come…

Best McDonalds around here. Never missed any items, food was well made and packaged. Staff were helpful and friendly.

Can't say the area is lovely, but that mcd was banging. Everything was clean. My table got cleared as soon as I finished my meal. (Really, no joke.) I love mcdonlands, I won't tell you a different story

Food was average and served was super slow and unhygienic. The store was full of delivery driver and not a good place left for dining. Also floor was very massy. The Apple pie provide which was expired 1 hours 40 min before. “ i just shocked by watching this. Later i throw away all the food. Called the store but no response as well. The Mcplant cheese was expired too. Such a bad experience and waste of money All customers please check all the food before tale away. “Dont think i set for eating food after 1 hour, i just took the food and drive 5 min away and set at park for eating. Thanks

Probably the slowest service McDonald I ever visited…

Scumbags didn’t give me my selects / cowboy operation. Don’t trust these clowns.

Food served quickly and fresh. Good interior space . Not soo crowded always. Friendly staffs.

Fast service in the morning, double sausage egg muffin, easy.

Really fast service and nice. Spacious restaurant, always can fund a space to seat, doesn't matted what time you will arrive. Food served really fast.

One of the nicer restaurants around that area

It's like most mcdonalds ok for a quick bite to eat or for a delivery.

Service is extremely slow and poor. So many staff yet no one seems to do anything.

I would like to share my disappointing experience at McDonald's on Bethnal Grn Rd. During my visit I was unable to use the online ordering system due to technical issues. Additionally, during my stay I was interrupted by employees chatting instead of attending to customers. It is unfortunate that the quality of service and the efficiency of the staff did not meet my expectations. As a customer, I was not adequately supported, which affected my perception of McDonald's as an employer.

This is one of best place for eating in

I was flabbergasted by my experience in this McDonalds last night. Purposefully missing items from my order seemed to be a joke to man behind the counter when passing over my food. He informed me that they were out of the sour cream and chive pots that I had ordered (and paid for) and tried to instead give me a non-priced pot of sauce instead - this clearly being an attempt to save money. Upon noticing I was not drunk as he seemingly expected of customers in the shop shortly before 2am, and my resolve to argue the matter, he said “I was only lying, we do have them” Our two portions of (rather costly!) cheese bites were missing from the bag handed over, which we only frustratingly realised after we had left the venue (I suppose based on the in-restaurant experience, we should have checked each item before leaving!). The burgers we had were a botch job - no care had been taken to position ingredients in the centre, them instead being to one side of each. All in all, I do not trust this McDonalds and would not visit again.

Такої кількості камер у макдональдсі я ще в своєму житті не бачив. Мабуть пов'язано з тим, в якому це районі

Hi dear Actually I'm a one of the new customers in this place The bethnalgreen McDonald's. Unfortunately i came today to the McDonald's. And i was ordered some foodfor my self but i was getting very upset for one of the Lady staff in this place. She's very rude And unexperience staff Her Name was Nasima Bengali Girls. And time was around at 19:40 I did not Except Like this service from her I'm others place McDonald's customer I Deside not to go any McDonald's only for her services. That's all I do not want to Share more i haven’t Time to Write down to Long. She did more as i Write I consider only reason is if I'm leave forever i Don't need to share more long. Thanks forever Bethnalgreen McDonald's.

Will get your order right 1 in 10 times on delivery

This is one of two stores that are always busy. Being so depends on the time waiting to collect food. The upstairs has a lot of seating. And you can order upstairs too. The app gives you a code to collect points which get you discounts or sometimes free food.

All the food was really bad quality . Don't come here. Never.

Very lazy mcdonald. The staff are unprofessional even very less customer. They delayed & taste is different from other mcd.

If you get food fresh it's just mc D but get it delivered its jus a half decent taste and looks ran over mismatched pile of bread,sauce, wilted green strands I assumed was lettuce. Sorry but my opinions are not a professional one but iam a consumer and will no longer by bias against them if its bad its a bad day on the grill or prep or management don't care about Q.C . Standard are slipping

Very clean, quick and friendly service, good food.

I ordered big Mack and fries and my husband ordered Big Mac cheese meal Worst Mc Donald’s Bethnal Green Road we have ever eaten my husband threw his in the bin the burger was like shoe leather and the fries tasted grease like the were cooked in stale oil-my Big Mac burger was also though and the fries also tasted of stale grease grease would not recommend this place to anyone.

There’s honestly nothing good to say. The lady on the counter couldn’t understand what I was saying. She then got her colleague to help who was no better. My order then come and there was 3 items wrong. The mcchicken Big Mac looked like it had been thrown together. Even the chips taste awful and off which is a rarity. I always thought McDonald’s was a safe bet, but unfortunately the quality and the service at this branch is tragic!

The food is great, but the automatic mechine does not print a receipt or give you the order number so it needs to be fixed.

Just want your money and don't give a damn

No the McDonald's I used to go to, not so clean and food not so good 🤷🏼‍♂️

fish fingers for my daughters happy meal were DRY DRY DRY and Hard like rock.

It's was ok the lady brought us in food in good time and lady was very nice.

My local McDonald's, everyone knows MC D's so ......

Very good, fast service and staff were lovely

The restaurant was clean, the staff friendly, but on the day we visited, a fight broke out. It was dangerous, especially as we had a group of vulnerable young people with us. There didn't seem to be an emergency plan in place, and although I asked the staff to call the police, they were very slow in reacting. When I finally left the restaurant, one man was on the floor, not sure if he was unconscious or more serious and people were trying to restrain the other man. All in all, from a restaurant's perspective, it's what you would expect from McDonald's, fast food, fast service, and a clean place to eat. Thus comes with added drama and danger at times. Considering this, the staff needs better training and even security on site to provide a greater level of safety, for themselves and us the customers.

Good food, good service...Racists posters on the outside windows...disappointing the staff didn't remove them. Maybe they agreed with them???

Everything is Haram. All the fish and vegan options are contaminated

went there it was terrible shouting and everything no lack of attention and waited over 30 minutes for 3 mckflurys and completely forgot about my order and had to keep reminding them

When you order from Uber but this McDonald keeps giving less items... then expects the customers to contact Uber on their own mistakes!? I'm missing out a meal here and they refuse to help. Not only refusing to help but giving the wrong Uber number

I hope one day they will remember to fry their chips. Burgers are ok but fries are always undercooked pale yellow lump. People are lovely tho!

No seats for customers, full of Uber eats drivers

Consistently the worst McDonalds in the U.K. Always dirty and crowded with delivery guys and their bikes. Staff are at best surly. The automated order screens are permanently unable to produce receipts. Food is always cold - I have lived in the area for over 15 years - and burgers and fries are ALWAYS served cold. Ridiculously poor example of a McDonalds restaurant - why the ones in Hackney Central and Liverpool Street can actually deliver warm(ish) food yet this one consistently struggles with everything is a mystery. Maybe they should replace the entire staff and start again with people who at least have some rudimentary knowledge of food preparation, hygiene, customer service etc?

Overall a good place. Slightly busier than other McDonald's in town. Probably due to having large number or sitting capacity.

Bethnal green mac e2 cleanliness particularly tables,counter top tables not up to standards

One of the staff very rude always in Bethnal green road McDonald’s she’s name nasima. I did not want to get like this service It is one of the busy McDonald’s I get fresh food always but this time she gives me could chips also it was very crispy chips I think they do not Change Oil On time Thanks

Today I was came to the Bethnal Green McDonald's with my family. We didn't accept service like today was with us. One of the staff was really very rude This is 3rd time I was get service from her. I don't know why she did rude behaved with us last towie I was alone I didn't write Anything. But this is too much. I was thinking next time I will get good service from Other staff because all staff are not same I was realised but I'm rong. Today she was rude then Other time. I'm not remember exactly her Name But I think she's Name maybe Nasima. She warning white shirt She hasn't Customer experience but I don't know she worked for the customer service sector, She should be in the kitchen porter, Thank You.!

I don't have ratings in minis or the some decision makes or else would have closed down this McDonald's as they all are less educated or senceless as the staff and the manager don't know about how to give Vegetarian Burger as I ordered vegetarian burger and they give chick burger in veg box I mean what kind of a useless Manager is hearing staff.......if they have shame then they should close down the restaurant God will see to the staff and the Manager who have given me the chicken Burger...

The staff are really nice but l do not think the same for the food, it doesn’t taste good and kinda burnt, maybe they need to change the grill.

Melted watery banana milkshake that tasted like cleaning products had to throw it away and a cheese burger and medium Fry's that tasted discusting like something was wrong with it not like MC donalds usual flavour clearly something dodgy is going on in this restaurant eat at your own risk this restaurant also hosts one of the most didngy toilet's in the UK and is unusable normally because of the stench of urine ànd unflushed poo clearly MC Donald himself needs to come down and sort this restaurant out

Keep way from The The Manager Zarif Not helpful at all very Rude and arrogant you can see his face very angry all the Time sometimes Take his uniform off and put his back Taht is very rude and got real Temper To bully you. so please keep way from him😩

Food is the same like în any other McDonalds. Maybe they should improve the cleaningness and to fix the order displays. Overall it's a 7 out of 10.

Staffs chat too much, work slow and make mistakes

07/08/2023 at 2 : 54pm I went to mcdonald's But I did not get response for my Orderd. I was very upset for her behaviour One of the women staff she's Name Was Halima. She warning white shirt but she's unexperience staff she doesn't know how to behave with customer. I Orderd staff I was asked nicely how long gonna take for get the food. She's getting very rude. If I get Response like this I never go to the mcdonald's Also my family members everyone from long time mcdonald's customer. She's first staff in last 15 years customer experience I never expected like this time. Thank you The Bethnal green Mcdonald's staffs are Really rude and unexperience. It's really very very sad to say Thank You.!

Very good McDonald's very pleased 💯♥️

Did not receive garlic cheese bites that paid for and phone was not answered to resolve

Beggers asking for money in the restaurant I know Bethnal Green have a lot of homeless

I would give No stars if it allowed me to, twice I have ordered from McDonalds app and they have give the order to this store and twice items have been missing. I phoned the store and they just said contact Uber. How can they be held responsible when the bags are sealed the store should give them the correct items to deliver in the first place, don’t use this McDonalds for deliveries even the chips were uncooked. Disgusting I will be making sure I never get a delivery from here ever again.

I ordered a vegan mcplant burger from here, and they gave me a cheeseburger instead. I found out when I reached home, and had to go all the way back to get the right burger.

A decent sized McDonalds with lots of seating!Can get a bit messy during busy times! They got a couple of tablets for the children's to play with.

Convenient Food shop to get a lunch or coffee

Mucha gente no hay organización y para acabar de ajustar el servicio de aseo no está disponible para los compradores

The foods okay, but the seating areas are a bit grubby, feels like it needs a good clean and update.

Amazing team. My Uber Eats delivery was eaten by the driver down the road from where I live. I called Uber Eats, they said they couldn't do anything about it. The workers at mcdonalds didn't need to help, but they made me a fresh order they did an amazing job, and I appreciate it very much.

Gave me mostly melted banana shake.

Only branch near us stocking the new choc pie. Got the mini lotus biscoff mcflurry to eat in and rest to go at midnight 😄

I ordered a filet o fish meal when I sat down to enjoy my meal I felt something near my foot moving I thought it was nothing at first but when I looked down to my surprise it was a huge fat rat chewing on a left over chicken nugget underneath the customer tables on the the floor I immediately had to jump up from being so scared disgusted & terrified I went to report it to Elizabeth but she was too busy stuffing her face with big macs behind the tills and was not concerned instead told me she got bigger problems to worry about "aka big mac problems" I was futhermore astonished with how the manager of the store seen Elizabeths behaviour & he pretended like he couldn't respond or communicate or hear my problem & completely ignored it leaving it unresolved I felt so offended as I have a child with autism that actually can't communicate. It's unbelievable that McDonald's staff can be so deluded irrespective irresponsible and rude I will never step foot in this rat infested McDonald's ever again!!!!

Internet is not working. Staff is very nice though

Ladies toilets had water everywhere. Waste bin in toilet full and overflowing. Mens toilets had 1 urinal taped off.

If I could give 0 I would, these lot 100% gave me meat when I ordered a mcplant. I used to eat meat & work at McDonald’s. Worst these people didn’t even give me my fries, absolute waste of space

This McDonald's was the first one to open its store in Woolwich. I feel rather proud of this fact, staff are always polite and facilities clean.

It's a weird one tbh, I've been there twice, the first time there was an actual fist fight, the second someone shouting unintelligible things... Both in the middle of the day!

On a day to day basis it's always busy but now they close at 2am. Not really ideal for me and I'm sure others

Must be the only McDonald’s I would give 5 stars ⭐️ food is good and the staff are friendly

NO chargers points working, waste of time

cheese & bacon flatbread with a hash brown, the elite maccies breakfast combo. no one has ever been let down by the glorious 24/7 bethnal green maccies, our lord and saviour