McDonald's in Tower Hamlets

Well we’re do I even start as soon as we come in a putred smell of fish like I’m pretty sure it wasn’t no fish fillets no one eats those things I think the smell came from the worker having some fun in the back plus the screen had a smeer of someone’s poop 💩 plus after ordering our toy ( for our children cause we definitely didn’t buy it for ourselves) it did not come in the bag and when we went to ask for it it took an hour for them to get back to us plus after they complained that we didn’t have a receipt even though the lady took it and denied taking it plus a month back same thing happened we didn’t have not get our stormsy stickers and here’s the worst part our limited edition nether sauce did not come with our nuggets and they made a giant fuss because we tried to ask for it saying we did have it and were asking for more food plus don’t get me started on the bathroom you do not clean it I know that since first thing you see is a let’s say glue stain on the door disgusting one star

Its not my first time dining there and they always forget to give Napkins , foods are cold (i don't even know how its possible as they make it after receiving the order) burgers are dry (specially the quarter pounder , the restaurant is relatively clean

Found a fingernail in my burger

Filthy.. tables, seats and toilets... FILTHY!

Took twenty minutes preparing my food. Which is complete rubbish because I could see my food sitting there on the side while they packed everyone else’s orders. They also left my ice drink on the side for twenty minutes, causing it to be completely melted. Asked for them to do it again and I was met with hostility from the members of staff and complete disrespect from management. They eventually refilled my drink but they didn’t put ice in it. So it was just liquid. I drank a little bit because I was dehydrated then chucked it and went to the nearest off license to get a nicer drink. Never coming here again. If I could give it zero stars I would

Very lazy and unprofessional staff.talking a lot to each other. Mostly bad behave and no one in the front to take orders or making order. Please taking care of all staff EGO.

Photo says enough. But seen they've done this before.

Got my £33 order complely wrong and gave a £5 voucher, awful service

Don’t bother ordering from here, ordered 20 nuggets with a load of other stuff and added sauces and they never gave the sauces..who wants dry nuggets?

All experience is awful, dirty, stuff dont wear gloves when pre-pare food, one person doing 3 jobs, cheesburger looked awful

I was with the kids there,it was busy and for the food we wait almost 15 min.The 3 tablets was working and they use it 2.Overall it was good place to eat and stay

The worst MacDonald we have ever had. The food was cold and old, the staff miserable, overpriced and nowhere to sit. Aweful.

The staff named fahad was horrible doesn’t know how to manner to others

Slowest cold fast food I've ever had

they don't turn on the heaters, very cold, horrible place

I would love for someone to explain to me how a McDonald's which is advertised on google that it's open 24 hours, and also has signage on their front door stating they are 24hours isn't actually open for service for 24hours? As someone visiting your area from another country, I took the time to make sure you were open prior to walking to your location only to be waved off by your staff that you aren't open. This was at 1am so you can't even state that its takeout only. Not only am I posting this review but I'll be following up with corporate as I fully understand how franchises work and you need to be held accountable for you bs.

The open timing shows 24hours in Google, we went at late night and the Mcd bethnalgreen is closed, it is irritating and frustrating

Dirty horrible place. Slow service and nearly always get the order wrong

They forgot to put cheese on my cheesy mccrispy

We visited McDonald’s at 3 AM, and it was much appreciated that they are open 24 hours. The convenience of having a reliable spot for late-night cravings is unbeatable! However, it would be even better if the dine-in option were available at that time. It would make the experience more comfortable, especially for those who prefer to sit and enjoy their meal rather than take it to go. Still, the service was efficient, and the food met the usual McDonald’s standard. Overall, a great option for late-night bites!

Sometimes slow to prepare orders but food is good

Best sweet chili chicken wrap ever, highly recommended. Thanks

Visited first time, for breakfast at about 9am. Slow service but food was fresh and hot when received. Well maintained but tiny toilets.

Workshy deportees. Adverts to Reform. Barely even animate. Wake your selves up .

A usual McDonalds. But it was also noticeably dirty. Orders were served quickly.

Dear McDonald's Management, I hope this message finds you well. I am writing to express my disappointment regarding an incident that occurred during my recent visit to one of your locations. On 21 October 2024 , I attempted to dine inside the restaurant, but I was approached by a member of the security team who informed me that I was not allowed to eat inside. I was perplexed by this decision, as I have always enjoyed my meals in your establishments without issue. Despite my polite inquiries for clarification, I was directed to leave the premises and eat outside. This experience not only left me feeling unwelcome but also disheartened, as I have always appreciated McDonald's for its commitment to customer service and a welcoming atmosphere. I believe that customers should be treated with respect and that their concerns should be heard. I kindly request that you look into this matter and provide guidance to your security team to ensure that all customers feel welcome and valued in your restaurants. Thank you for your attention to this issue. Sincerely, Denis!

Well I tried to get a pause from work, so I said let me go to WC first and then I will order food, but the WC was catastrophic, the hygiene so poor, so I decided do not to order any food, so if the state of the toilet is like that so what about the staff and the food inside sorry for these pictures I’m going to upload.

Very bad service I have ever faced in Mc Donald’s I wait 25 mins for just tap water.I asked for One manager and she just walking around

How hard is it to put dips into the bag

Horrible experience. Ordered a triple cheeseburger and chips and a found a maggot in my food. When I went to report this to the manager he said that although it was suspicious there was a maggot, it didn't prove anything and accused me of planting the maggot in my food. He then tried to offer me another burger. I declined.

Couldn’t able to use the toilet though. But the burgers were good

Overall, a good experience with McDonald's via their app. I recently ordered a breakfast with porridge, golden syrup, and flatbread, which was easy to do through the app. The order was quickly prepared, and everything arrived fresh. The porridge was creamy and went well with the syrup provided. However, the flatbread could have been a bit warmer. The app is easy to use and provides a variety of options. Would recommend for a quick and simple breakfast on the go.

Decent place to quickly grad a bite. I always order on the machine, not on the counter. Always a lot of delivery drivers hanging out inside and outside. Some occasional homeless people as well. Never had any problems with any of them though.

If you come to eat in, your food shouldn't be cold!

I bought food they didn't give me source then they had the cheek to ask me for my receipt even though it never prints also I know the staff can't control this but a homeless man tried to nick my food

I know it's hard being homeless,but now seems McDonald's is there usual retreat,was ask by one to use my phone,whilst eating

Very friendly service Thanks to Nahar She is such a lovely lady Friendly service thanks Nahar will definitely see you Again

This is how they serve the big mac

Lovely service from fayso was so polite made my day

Clean and friendly. Quick delivery and not too busy

Normally lots of dirty looking loitering delivery riders outside and inside waiting for a ping on their phones with bikes parked on the pavement blocking the entrance This time for the 1st time in years I didn't see too many maybe because it was too hot for them, so I was able to go in and order food. Food was ok and hot.

Ordered via Uber eats. The dressing was not supplied with the salads. A burger also not delivered. No forks for the salads. Drinks were no longer carbonated. Although almost order paid, waited over 40 minutes, more than without almost order

Excellent customer service quick easy getting the foods . I'll recommend to everyone else in uk

Omg ordering food to be delivered is terrible. Takes forever

Hi They are not respect delivery driver and every white Shirt lady not talk proper and there is one manager lady eat tobacco and not respect delivery driver and not check order as well Thanks

Worst experience ever, no tissues in toilet!!!

Good fast service but tends to be unclean

None of the staff did not wear any gloves when handling/preparing food

They double charged my friends card, and then charged and reversed my card which my bank took as fraud. My card now doesn’t work and I am from America so I now have very limited money to use here. Worst experience i have ever had with a restaurant, the workers were rude and they were contradicting themselves when describing why they wouldn’t accept card forms of payment.

Had a fly in my hot chocolate and ask for milk 5 and they only gave me 2

It’s such a shame that this well known fast food chain (kids especially) have no protection for employees and as well as customers since the majority of people attending are troubled or sleeping in the restaurant areas or using the bathroom for indecent behaviour. This is extremely unfortunate and concerning since it’s supposed to be a safe space for people to be able to dine in peace. 🙏 Hope this changes for the sake of the future generations to come…

Best McDonalds around here. Never missed any items, food was well made and packaged. Staff were helpful and friendly.

Can't say the area is lovely, but that mcd was banging. Everything was clean. My table got cleared as soon as I finished my meal. (Really, no joke.) I love mcdonlands, I won't tell you a different story

Food was average and served was super slow and unhygienic. The store was full of delivery driver and not a good place left for dining. Also floor was very massy. The Apple pie provide which was expired 1 hours 40 min before. “ i just shocked by watching this. Later i throw away all the food. Called the store but no response as well. The Mcplant cheese was expired too. Such a bad experience and waste of money All customers please check all the food before tale away. “Dont think i set for eating food after 1 hour, i just took the food and drive 5 min away and set at park for eating. Thanks

Probably the slowest service McDonald I ever visited…

Scumbags didn’t give me my selects / cowboy operation. Don’t trust these clowns.

Food served quickly and fresh. Good interior space . Not soo crowded always. Friendly staffs.

Fast service in the morning, double sausage egg muffin, easy.

Really fast service and nice. Spacious restaurant, always can fund a space to seat, doesn't matted what time you will arrive. Food served really fast.

One of the nicer restaurants around that area

It's like most mcdonalds ok for a quick bite to eat or for a delivery.

Service is extremely slow and poor. So many staff yet no one seems to do anything.

I would like to share my disappointing experience at McDonald's on Bethnal Grn Rd. During my visit I was unable to use the online ordering system due to technical issues. Additionally, during my stay I was interrupted by employees chatting instead of attending to customers. It is unfortunate that the quality of service and the efficiency of the staff did not meet my expectations. As a customer, I was not adequately supported, which affected my perception of McDonald's as an employer.

This is one of best place for eating in

I was flabbergasted by my experience in this McDonalds last night. Purposefully missing items from my order seemed to be a joke to man behind the counter when passing over my food. He informed me that they were out of the sour cream and chive pots that I had ordered (and paid for) and tried to instead give me a non-priced pot of sauce instead - this clearly being an attempt to save money. Upon noticing I was not drunk as he seemingly expected of customers in the shop shortly before 2am, and my resolve to argue the matter, he said “I was only lying, we do have them” Our two portions of (rather costly!) cheese bites were missing from the bag handed over, which we only frustratingly realised after we had left the venue (I suppose based on the in-restaurant experience, we should have checked each item before leaving!). The burgers we had were a botch job - no care had been taken to position ingredients in the centre, them instead being to one side of each. All in all, I do not trust this McDonalds and would not visit again.

Такої кількості камер у макдональдсі я ще в своєму житті не бачив. Мабуть пов'язано з тим, в якому це районі

Hi dear Actually I'm a one of the new customers in this place The bethnalgreen McDonald's. Unfortunately i came today to the McDonald's. And i was ordered some foodfor my self but i was getting very upset for one of the Lady staff in this place. She's very rude And unexperience staff Her Name was Nasima Bengali Girls. And time was around at 19:40 I did not Except Like this service from her I'm others place McDonald's customer I Deside not to go any McDonald's only for her services. That's all I do not want to Share more i haven’t Time to Write down to Long. She did more as i Write I consider only reason is if I'm leave forever i Don't need to share more long. Thanks forever Bethnalgreen McDonald's.

Will get your order right 1 in 10 times on delivery

This is one of two stores that are always busy. Being so depends on the time waiting to collect food. The upstairs has a lot of seating. And you can order upstairs too. The app gives you a code to collect points which get you discounts or sometimes free food.

All the food was really bad quality . Don't come here. Never.

Very lazy mcdonald. The staff are unprofessional even very less customer. They delayed & taste is different from other mcd.

If you get food fresh it's just mc D but get it delivered its jus a half decent taste and looks ran over mismatched pile of bread,sauce, wilted green strands I assumed was lettuce. Sorry but my opinions are not a professional one but iam a consumer and will no longer by bias against them if its bad its a bad day on the grill or prep or management don't care about Q.C . Standard are slipping

Very clean, quick and friendly service, good food.

I ordered big Mack and fries and my husband ordered Big Mac cheese meal Worst Mc Donald’s Bethnal Green Road we have ever eaten my husband threw his in the bin the burger was like shoe leather and the fries tasted grease like the were cooked in stale oil-my Big Mac burger was also though and the fries also tasted of stale grease grease would not recommend this place to anyone.

There’s honestly nothing good to say. The lady on the counter couldn’t understand what I was saying. She then got her colleague to help who was no better. My order then come and there was 3 items wrong. The mcchicken Big Mac looked like it had been thrown together. Even the chips taste awful and off which is a rarity. I always thought McDonald’s was a safe bet, but unfortunately the quality and the service at this branch is tragic!

The food is great, but the automatic mechine does not print a receipt or give you the order number so it needs to be fixed.

Just want your money and don't give a damn

No the McDonald's I used to go to, not so clean and food not so good 🤷🏼‍♂️

fish fingers for my daughters happy meal were DRY DRY DRY and Hard like rock.

It's was ok the lady brought us in food in good time and lady was very nice.

My local McDonald's, everyone knows MC D's so ......

Very good, fast service and staff were lovely

The restaurant was clean, the staff friendly, but on the day we visited, a fight broke out. It was dangerous, especially as we had a group of vulnerable young people with us. There didn't seem to be an emergency plan in place, and although I asked the staff to call the police, they were very slow in reacting. When I finally left the restaurant, one man was on the floor, not sure if he was unconscious or more serious and people were trying to restrain the other man. All in all, from a restaurant's perspective, it's what you would expect from McDonald's, fast food, fast service, and a clean place to eat. Thus comes with added drama and danger at times. Considering this, the staff needs better training and even security on site to provide a greater level of safety, for themselves and us the customers.

Good food, good service...Racists posters on the outside windows...disappointing the staff didn't remove them. Maybe they agreed with them???

went there it was terrible shouting and everything no lack of attention and waited over 30 minutes for 3 mckflurys and completely forgot about my order and had to keep reminding them

Everything is Haram. All the fish and vegan options are contaminated

When you order from Uber but this McDonald keeps giving less items... then expects the customers to contact Uber on their own mistakes!? I'm missing out a meal here and they refuse to help. Not only refusing to help but giving the wrong Uber number

No seats for customers, full of Uber eats drivers

I hope one day they will remember to fry their chips. Burgers are ok but fries are always undercooked pale yellow lump. People are lovely tho!

Consistently the worst McDonalds in the U.K. Always dirty and crowded with delivery guys and their bikes. Staff are at best surly. The automated order screens are permanently unable to produce receipts. Food is always cold - I have lived in the area for over 15 years - and burgers and fries are ALWAYS served cold. Ridiculously poor example of a McDonalds restaurant - why the ones in Hackney Central and Liverpool Street can actually deliver warm(ish) food yet this one consistently struggles with everything is a mystery. Maybe they should replace the entire staff and start again with people who at least have some rudimentary knowledge of food preparation, hygiene, customer service etc?

Overall a good place. Slightly busier than other McDonald's in town. Probably due to having large number or sitting capacity.

Bethnal green mac e2 cleanliness particularly tables,counter top tables not up to standards

Today I was came to the Bethnal Green McDonald's with my family. We didn't accept service like today was with us. One of the staff was really very rude This is 3rd time I was get service from her. I don't know why she did rude behaved with us last towie I was alone I didn't write Anything. But this is too much. I was thinking next time I will get good service from Other staff because all staff are not same I was realised but I'm rong. Today she was rude then Other time. I'm not remember exactly her Name But I think she's Name maybe Nasima. She warning white shirt She hasn't Customer experience but I don't know she worked for the customer service sector, She should be in the kitchen porter, Thank You.!

One of the staff very rude always in Bethnal green road McDonald’s she’s name nasima. I did not want to get like this service It is one of the busy McDonald’s I get fresh food always but this time she gives me could chips also it was very crispy chips I think they do not Change Oil On time Thanks

I don't have ratings in minis or the some decision makes or else would have closed down this McDonald's as they all are less educated or senceless as the staff and the manager don't know about how to give Vegetarian Burger as I ordered vegetarian burger and they give chick burger in veg box I mean what kind of a useless Manager is hearing staff.......if they have shame then they should close down the restaurant God will see to the staff and the Manager who have given me the chicken Burger...

The staff are really nice but l do not think the same for the food, it doesn’t taste good and kinda burnt, maybe they need to change the grill.

Melted watery banana milkshake that tasted like cleaning products had to throw it away and a cheese burger and medium Fry's that tasted discusting like something was wrong with it not like MC donalds usual flavour clearly something dodgy is going on in this restaurant eat at your own risk this restaurant also hosts one of the most didngy toilet's in the UK and is unusable normally because of the stench of urine ànd unflushed poo clearly MC Donald himself needs to come down and sort this restaurant out

Keep way from The The Manager Zarif Not helpful at all very Rude and arrogant you can see his face very angry all the Time sometimes Take his uniform off and put his back Taht is very rude and got real Temper To bully you. so please keep way from him😩

Food is the same like în any other McDonalds. Maybe they should improve the cleaningness and to fix the order displays. Overall it's a 7 out of 10.

Staffs chat too much, work slow and make mistakes