Burger King in Hertsmere

requested no mayonnaise and it's covered in mayonnaise.

didn’t get most of the order right, food really did taste abysmal

Large fries, basically a regular what's the point of up selling. Mc Donald's has better potions

Worst Burger King I’ve ever had. Came soggy crushed and stone cold.

Food is arriving cold. They NEVER have the foil covered bags to keep the food hot Always arriving in paper bag and cold

They don’t bring the food in a hot, foil covered bag to ensure temperature stays hot. It keeps being delivered in the normal paper bag & is therefore lukewarm.

Thank you Moksh, great service I appreciate it when employees go above and beyond for people. May god grant you the highest heaven.

I brought i got food poisoning straight away next day i had flight to catch and I was just vomiting i had fever not well all my holidays. Worst place to eat don't eat here

Forgot my fries, still charged me for sauce tho

For my first time to other it was great and I like it 🥰

Just eat put the address at the wrong end of the street

Richard is the guy who has smile and serve your food friendly. Thank you guys

ordered food at 1836 food delived at 2120 and was cold

My order time kept changing. It was cold and I didn’t finish my meal it was unedible

The service here is fantastic, especially the lovely worker Muaad who kindly and patiently guided me on what to eat at Burger King, which in fact was quite to my liking. He provided fantastic customer service which is quite rare to see nowadays. Keep it up !

All the ordered foods were cold and reheated on microwave but they tasted rubbish.

I've been served by Nazrul, very rude staff member, he scolded me for not using the card as I was paying with my phone. I do not recommend this BK, Taco Bell, or KFC, much more friendly staff. As well burned food, tasted horrible.

Mayonnaise for 30p it's joke, shame on you KFC

Food missing and now waiting for a refund….

Very good speed service and good was good quality. See you again.

The Servise of Burger king was superb and the staff was very cooperative. Love to see them again.

I recently visited Burger King, and once again, they exceeded my expectations! From the moment I walked in, the inviting aroma of freshly grilled burgers filled the air, setting the stage for what would be a memorable meal. The food was simply outstanding. I ordered the Whopper, and it was everything a burger should be—juicy, flavourful, and cooked to perfection. The flame-grilled beef patty had that distinct, smoky taste that only Burger King can deliver. The fresh lettuce, ripe tomatoes, crunchy pickles, and creamy mayo all came together to create a balanced and satisfying bite every time. The buns were soft yet sturdy enough to hold all the ingredients together without getting soggy. I paired my burger with a side of crispy fries, which were golden and perfectly seasoned. They had just the right amount of crunch on the outside and were fluffy on the inside. The onion rings were another highlight, with a crispy coating that gave way to tender, sweet onions with every bite. And let's not forget the zesty dipping sauces that added an extra layer of flavour. To wash it all down, I opted for a refreshing soft drink from their wide selection of beverages. The drink was ice-cold and perfectly carbonated, a great way to complement the rich flavours of the food. The service was prompt and friendly, with the staff making sure that everything was to my satisfaction. The restaurant was clean, and the seating was comfortable, making it a great place to enjoy a meal either on your own or with friends and family. Burger King consistently delivers on taste, quality, and value. Whether you're grabbing a quick bite on the go or sitting down to enjoy a meal, you can count on Burger King to serve up something delicious every time. I highly recommend it for anyone craving a truly satisfying burger experience.

The food quality was amazing and the staff is very co operative and provided very quick service.

Top service from Zahoor and team !

Food was great, the restaurant was clean. Service was excellent, we were looked after by Zahoor

"I had a fantastic experience at the Burger King located at the Motorway services. The staff were friendly and efficient, ensuring a quick and smooth service even during the busy hours. The food was fresh, hot, and delicious, just what I needed during my long journey. The restaurant was clean, well-maintained, and provided a comfortable place to take a break. Thank you for making my pit stop so enjoyable! Highly recommend for anyone looking for a quick, tasty meal on the go."

Consistently Excellent Experience at Burger KingBurger King continues to impress with its quality food and efficient service. The Whopper stands out for its fresh ingredients and distinctive flame-grilled flavor. The fries are consistently crispy and perfectly salted, and the portions offer great value. The staff is professional and prompt, ensuring accurate orders even during busy periods. The clean and well-maintained environment adds to the overall positive experience. Burger King remains a top choice for a reliable and satisfying fast-food meal.

Disappointed with the food quality. The plant based whopper is so burnt, tried to remove the burn but I could see my finger was black which I don’t think it is good for eating at all! So I asked for an replacement and wait for another 10 min, the new one is slightly better but still very much burnt. Price is not cheap in Burger King, it is not what I expected with this price.

It never arrived, the delivery driver drove straight past my house

The Asian guys no customer service and no hygiene I'm writhing revew from the bathroom .

Ice cream was the wrong size. I paid for the bigger one

Order was completely wrong. Poor effort from Burger King

DO NOT ORDER FROM THIS PLACE...ABSOLUTELY AWFUL. Waited an hour and a half for it to be cold and missing a whole double whopper meal. outrageous! never ordering from this place again.

I ordered at 2pm and just eat just kept telling me more time then when it actually came the food was soggy and cold

My meal didn’t have fries or the free item promised when spending over 25 pound. This means i paid 35 pound for two burgers and two cokes i have contacted just eat and they have not helped me it’s ridiculous to be honest

chocolate milkshake tasted like chemicals very odd indeed I have never tasted anything like it before I would recommend going for something else

Delivery bag was open and Coke Zero drink missing. Burgers and chips were nice but a bit cold

Don’t offer dips with kids meals if you’re not going to supply them. Second time now.

Terrible. Took over an hour and arrived stone cold. Food itself felt cold and stale. Don’t order from here.

Yummy burgers and fast customer service. Kudos to the entire team😍

I recently visited Burger King and was thoroughly impressed with the swift and courteous service. The staff was friendly and attentive, ensuring a welcoming atmosphere right from the start. The highlight, undoubtedly, was the Whopper—flame-grilled to perfection, with fresh, crisp lettuce and ripe tomatoes on a soft, sesame seed bun. It was a delightful experience that went beyond just good food; it was about excellent service and a clean, pleasant dining environment. It’s clear that Burger King values their customers and takes pride in serving quality meals quickly and efficiently. Highly recommend for a quick lunch or a casual dinner!

Clean and tidy place.Great customer service in Burger king.

The workers are great here! The food is fresh and hot, thank you very much. ☺️

Amazing customer service and great food

food didn't arrive. no idea who got it but it wasn't me

Received wrong burger on order, ordered chicken and received beef.

Hours of service are incorrect on Google and burger king website. Closed before time stated.

Staff are ignorant. No ice option needed in order machine. Too expensive!

Late , cold , missing 2 burgers

Arrived at 9:50 to find the kiosks all closed and the guy behind the counter tell me they're closed, over two hours earlier than advertised. Embarrassing.

these bitchasses didn’t even deliver my food

Incident - Sat 2nd March 2024 10:15 am Service - Ordered chicken royale with Fanta frozen and needed tap water with it , I ask the manager "can I have tap water " - which he relied "we don't do tap water ask Starbucks for tap water" The manager said it while is was a quite period and in rude manner regardless... should not refuse customers a tap water and then tell them to go to another store for tap water .

Food was fresh and hot. Great customer service. Quick service.

from time i ordered to receive was over 1 and half hours, cold food

Added bacon to burger which weren’t meant to have bacon

Slow service but can't blame the staff as there is a lack of them..

Part of my order was missing and the one part was sent wrong. On top it took more than half hour to fulfill my order and the food was also cold.

Consistently good food and quick service.

Says open to 12pm, was closed at 11:02pm on a Friday night, big sad, many disappoint, can't really review the food as there wasnt any

Food was really good quality and piping hot. A pleasant surprise for a motorway service area.

My order was wrong and didn't get the extra tomato sauce I paid for.

Good service. Delivery driver was very polite.

Totally unacceptable delivery. Food completely squashed and flattened and cold. For the price paid this should have come in a more presentable and warm casing. Not impressed and won’t be ordering via just eat again.

Food was missing ! Also the food we did receive was freezing ! Not the first time this had happened either ! Will not be ordering again.

Have visited a couple of times and always great food. Staff are very friendly, smart, and professional. The serving reception and surroundings are always clean and tidy, and the self-serve area is maintained. Nice to witness the boss mentoring staff in a very professional manner and passing on skills, pride, and high standards. Would be good if this style of management and experience was rolled out in all stores.

I got the wrong burger. Asked for a bacon double. And received a double cheese burger

We ordered an extra chicken Patty for the royale with cheese and bacon but was missing, dips we ordered were missing too. The food was cold and there was so much sauce actually inside the burgers as well. So was cold and sloppy with missing items

Warm flat coke ... nice .... NOT!

The ice cream on the order was put separate but wasn't with the order The restaurant gave me another, as staying at hotel next door

Probably the worst burger and fries my daughter and I have ever had. The coke was flat and warm. The burgers were very small and as cold as the coke was hot. Exceptional UNVALUE for £22. Say no more.

I ordered a XL BACON MEAL WITH NO CHEESE , 9 onion rings and bacon cheese fries. I received bacon fries and Normal fries only no burger no onion rings no drink. This is shocking as my meal cost me over £23 and I received 2 portions of fries

The quality is awful. It was over 1hr 30mins late and the food was stone cold. Worse I have ever gotten from you.

I had a great experience in BK. They offered a great customer service and delicious, fresh food.

Greats customer service, excellent management skills by Yash. Very impressed. 👍👍

For £13 it was a bit underwelming.

The most delicious food to find when you are hungry and in emergency.

Delivery man very pleasant and order arrived warm as expected

Missing fries so I’d like the money for it back

Missing items from orders and incorrect order. Food was also cold

Had a great experience at a very busy BK today. All the staff just great, been awhile but loved the food. Spoke with Yash let him know about the great visit he was very pleasant help full🙏

Waited over 20 minutes for my vegan meal. I understand that it normally takes a bit longer to prepare and they were busy, however, the service was terrible! There was no acknowledgment or apology for the delay which should be standard practice in a customer service business. When I asked to speak to the manager, he did not come to me until requested a second time even though he could see and hear me asking for him as he was stood near by. When he eventually did speak to me he was extremely loud and rude in front of other customers and employees. He gave no apology, instead he stated the obvious that they were busy. This is completely unacceptable and I would recommend anyone wanting fast food in the area to choose a different establishment as this place is not worth your time or money. When I finally received my meal the fries and vegan burger were cold. Please save yourself the hassle and go elsewhere.

Half of my order was missing. Having to order again. Drinks were warm. Food was cool. Very poor

Part of this order was not at all edible. Delivery was fine

Tasted like it was old, staff was on there phone while serving me

Blown away by the staff and food here today. Probably the best BK I’ve been to from both before mentioned points. Manager was really friendly and engaging with employees while busy, and taking time to answer an annoying questions about their shakes. Then the food was all very good as well. Cheers!

Excellent delivery service, please keep this service level coming

Bread was stale, burger was cold. Very disappointing

Order was stone cold and one of the burgers was wrong! Really disappointed as it was so inedible - really annoyed!

NO STARS!!! ABSOLUTELY DISGUSTING!! COLD ON DELIVERY, MISSING FOOD AND DIETARY REQUEST IGNORED. AWFUL!!’

Very rude person i have ever met in my life. He want me to say Please to him for just 1 cup holder. And his name is mr unknow Ram Kundra. Really mad people are working here.

Coke was flat without ice (like a dark warm sweet drink), half of my burger’s ingredients were out of my bun. Another person complained for the flat coke and they changed it. I didn’t ask because I paid for a good meal at the first time. I went to KFC and had a nice coke without issues.

Sergio was so sloowwwwww. Preferred chatting away for a good minute with food bag in his hand over turning around and handing the completed order over.

Burnt dry cold burger, cold un melted cheese. Dry bun. Both our Bacon Double Cheeseburgers were dreadful. Burner King do not care!

I don’t normally complain about fast food because of what it is but when you spend around £15 you expect the food to be edible. I got my order and the burger was terrible, burnt but cold, very strange, the meat was nothing like their normal burgers, very low grade. The cheese slices were still hard and wouldn’t melt as the burger was cold and as for the bacon , plastic, rubbery slices that in my view were not even bacon. I tried to complain to staff but they were to busy to be interested in me or give me the time of day. I ate the chips and binned the burger and left, Never again.

Placed my order at 1838, turned up at 1950 and the chicken nuggets were missing. Driver said he was waiting in Burger King for an hour. Won’t be ordering from them again.

The lady that delivered the food was really nice so good service there. But unfortunately we had no onion rings which I’ve processed a refund for.

The burger very cold and stone not even one sauce and napkins

Ordered the meal at2057. Order would be delivered by 21.20. But don't get it till 21. 40 . Got it in my house got it out of the bag and it's all in one bag my drink at the bottom of the bag all warm. And I can't drink my coke like that. Plus the food was not that warm. Putting a cold bottle of coke at the bottom of the bag not a great idea really. Plus the driver got to my house looking for my order with more orders not happy £16 plus for this order. Eating it cold now because I am hungry and because a cold coke was at the bottom of the bag . Plus the driver had more then one order. Or was he taking to his mate outside bk . That why my order cold. Or you email me what happened. And I guess it will be different to what I am emailing you . Hope to hear from you soon. Darren

Good hot food delivered before time

Is the second weekend we stop by, the food quality of this place is terrible. Could say is the worse Burger King that I have been, meat feels dry and burger are served almost cold, without mentioning the soggy Onion rings is just a waste of money. You need really to improve your food control system.