McDonald's in Hertsmere

It's a Maccies, you know what you're going to get. However, it's the manager who earned a 5 star rating. I ordered on the app and paid for it, but apparently, the order didn't go through. I showed the female manager my order and the fact it came out of my bank, and she brought my meal to the car.

NEVER KNOWN A MACDONALDS TO SO CONSISTENTLY GET YOUR ORDERS WRONG, WASTE OF TIME - AVOID

they close the toilet and lie that it is out of order, shame on McDonald's

Change your food. Staff are aggressive

Came with bonus….. steel sponge

It's a nice old building and clean just off the m25 great

Check your order BEFORE leaving Good door & quick service, but missing items. Travelling too far to return. Be careful.

This is one of the best McDonald's restaurants I have ever visited, the food was on point, fresh and hot and the toffee latte was made to perfection something which most other McDonald's restaurants are for some reason unable to get right despite it being from a machine. Top marks for this location! It's a bit out of my way but the extra travel is worth it.

Better than the Galleria McDonalds by some distance.

Food wasn’t cold, drive thru was quick. Can’t fault it

Arrived at this place after a nine hour flight and a two hour drive from gatewick it was a welcome stop

Good McDonald's compared to others in the area, staff actually doesn't forget about items from your order and food is not stone cold.

3rd time had a breakfast, 3rd time got the poops 💩 around 2hrs later. Apparently some workmen on my property have stopped calling in on the way to me as experienced the same. Also toilets are always dirty . Tables dirty too. Do Not recommend.

Soooo slow. Full of Deliveroo drivers and they seem to prioritise those to customers who have travelled to the restaurant

Was in the drive thru for about a minute and a half service was so quick best McDonald’s I’ve been to yet

Good clean place to eat, with full menu and onsite parking.

quicker than stopping at m25 services and easy to get back on

Food was really good. Everything clean and tidy. Staff polite

Very nice Polish lady lady helped me sort out my order and I was very happy with the pleasant Way I was served

Tasty and fresh but quite a miserable environment inside.

Not the most appealing MacD's but interesting salad bar, lol Place was deserted so for 2 coffees thought the service would be fast, but it was slow. All 'fast' food places seems to be slow these days.

consistently abysmal service, it’s impressive how you can get an order wrong every single time WITHOUT FAIL

Good mc ds. Fresh food. Friendly staff

Good service. Staff is cooperative.

Food was cold!!!! Drink was spilt in bag, bag dripping when delivered. . Ice cream melting. Delivery driver did appologise. Delivery time kept increasing.

Two items missing from my sons dinner- so frustrating as seems every other order I have this issue. No care taken at all!

Good never arrived. It says it was delivered at 21:45 which is over an hour away. Not impressed. Happy to take my money but not delivered myself and my mother’s dinner.

Not a bad Mac but drive though can get busy and exit on to slip road can be a bit fraught.

Driver went right past my home, and in to the next town over. Had to message them to say that they were going the wrong way, and was told that it was Just Eats fault for giving them the wrong location on the map.

We ordered our food mega late, and it got here quicker than the mc Donald’s closest to us.

Got my son a happy meal but forgot to send his drink 🤦🏻‍♀️ thanks for that

delivery driver was great thank u

The food was cold and the chips were soggy and I didn’t ask for pickles in my burger and I got them I gave the option to removed and they didn’t remove them

McDonald’s always forget items and never ever read the notes I’ve personally been into McDonald’s and ask them who’s responsible to read the notes and they said the taxi driver I asked the taxi driver he says McDonald’s I’m so fed up with such a simple thing being done and them always forgetting to put sauces in or salt when you ask and straws, it’s so so frustrating

Visited this evening all I can say was it was shocking. Food just slung half hanging out of boxes or open sitting going cold whilst the two guys at the front who just did not seem to have a clue what they were doing. Walking around with one thing in a bag then constantly staring at the order tickets. I said to the manager about it and his response was that no they did not know what they were doing. We stood.and waited 20mins for our food which had been slung together and was cold. Last time we will be going back here.

Happy with the service thank you

Food was never delivered, delivery driver got lost

Notes to either restaurant or delivery driver are NEVER EVER read despite me speaking directly to the restaurant and driver asking who’s responsibility it is to read, they both blame each other so items are always missed,

Really lovely delivery guy so pleasant

Food was still hot even though it was a 10 minute drive delivery driver super friendly and nice

It was purely awful! This is the worst mcdonald's. I've had the misfortune of visiting for a long time. The staff are disorganised and uninterested too. This is reflected in the food and service. I went in to collect my order as there were a lot of complaints coming from the drive-through and watched half my order bagged up and left on the side getting cold. Eventually, they got the missing components only for the rest to inedible. I insisted they remade the burgers, which was done under duress, but to be honest, the entire meal was ruined. The fries tasted as though they were redipped. I can not recommend this particular branch of McDonald's.

As usual with McDonald's you get quick service and food that tastes the same as any other one. Had the new taste of Italian burger which is nothing to write home about. The car park is tight so take extra car when reversing out of spaces, there is often lots of bikes to look out for as they don't. Overall a good place for a quick bite to eat with quick service

Table delivery via app. Not too busy; pleasant, friendly staff. Some dodgy parking with limited spaces. Remember that exit is onto the tail end of M25 sliproad so make allowances for those exiting from motorway environment (🫤).

Food was stone cold. Driver was shown at the restaurant for a very long time so the issue seems to be with the restaurant itself rather than the driver.

Drive thru. I ordered vanilla latte, as I got to pick up window, I asked the person if that’s vanilla latte, they said they don’t do it. I got my food, drove off and I started eating my bacon and egg muffin, and I realised there was no bacon in it. Very angry customer, I don’t eat macdonalds very often, and get this disappointed.

McDonald’s have decided to use a parking firm called MET parking services. I used this car park as an emergency stopping place due to a flat tyre. As with all new cars you don’t get a spare so had to wait for breakdown services. This was around 10pm. So not peak time. In the car was my wife and 3 year child. I drove off the M25 with the puncture as o thought it was the safest option to find a car park so we are all safe. Disgustingly, MET parking services don’t care about health and safety and have sent me a fine for parking in an emergency. The company would rather learn individuals were harmed or pay the £60 privilege to remain safe. I’ve appealed the outcome and taking into consideration of my circumstances they still want me to pay the £60. They must be struggling for money! So be aware, stopping in an emergency will cost you at least £60. McDonald’s should be ashamed to use a company like this.

Food was 95 min from order and all cold. Gave me )2.85 back order was £16

all the food is cold and the courier didn't even call to ask where we were

An item was missing from my order!!!! Not acceptable when you are waiting and pay for it! I would like a refund please

The Tripple cheesburger had pickles in so we couldn’t eat is as we have someone that is allergic, and both fries were stone cold

Always great service and food at this McDonald's!

Slow service as too many app collections. But handy stop off the motorway

Very good happy with service thank you

Both of the drinks was half empty

Food was due to arrive 1:10 it kept changing eventually got it 1:37pm and it was freezing

Second week running something has been missing from my son’s happy meal. Food clearly just thrown into the bag aswell. Awful

I missed a couple items in this order

Came in for breakfast.. quick service and clean.

Delivery time changed food was cold yet again and looked like it put together by a blindfolded person

Food was stone cold no BBQ dips which I ordered

I have ordered food and they have not let me change my preference of lettuce when I spoke to the manager he was rude just like the lady serving me I am disappointed either way the customer service I have received and I am upset.

Food arrived freezing cold despite the drive from the restaurant being only 2 minutes. Order took an hour to arrive so most likely had been sat on a shelf for over 45 minutes. Just Eat’s “compensation” offer of £3.66 against an £18 order reminds me of why I shouldn’t order via this route or from this restaurant

Condiments were missing. Not cool.

mu food was not delivered, says on app delivered! so to who's address I don't know! didn't come to mine

food has turned up freezing cold!!!

Over 1hr to get food and then cold.

Food was great chips was cold but it was traffic hour. Overall it was good. Thanks a bunch.

Good cold. Delivered 30mins late

Food is cold and licking drink

And yes I did really Oder cheese because my friend was on her . And caving it but expect from that everything was good 👍🏻

food was cold and wrong items were delivered

Slowest Mcdonalds i have ever used

missing half my order again and food was cold when it arrived going to be avoiding from now on

Food arrived but was only just warm despite only travelling 5-10 minutes from the restaurant. Mcflurries were unmixed, half melted and barely half full with hardly any sauce. Dread to think what a mini would have looked like.

Always missing something but never get a refund

everything was cold maybe due to the weather

Not delivered. Took 40 mins from leaving the restaurant so refused as completely cold.

Food arrived cold and the two big tasty burgers were squashed and very messy

Good service. Recommend for quick bite.

Dirty and full bins, crew not interested in their job, dirty toilets... awful!

stuff missing, this is happening to much

they made me cine out in the rain n stand and wait and my burger was missing

I placed my order at 15:26. Order arrived at 17:00 because of McDonalds taking an abysmal amount of time to fulfil it. To top this off, I received the wrong order without any of the items I requested being correct, so I couldn't eat the food because I'm very particular with what I can eat. Abysmal service by McDonalds.

We waited over an 90 mins for our food and when it arrived it was completely inedible. The milkshakes had completely melted and were basically juicy slush. The chips were stone cold as was the rest of the food. No one ate one thing as it was disgustingly cold. It’s not really acceptable that the food took that long. Total waste of money and I ended up having to order food from somewhere else I tried to ring the restaurant more than once to cancel but mo answer, no option to cancel either on app.

This is not the fault of the delivery driver as the time kept getting put back. When the foot finally got to us it was cold.

Only had an espresso - quick table service & their coffee’s always good ☕️☕️☕️

What happened about the double espresso coffee that I ordered?.

Very fast delivery and food hot but missing a whole share box of chicken nuggets

I'd rather them take the extra time and get the order right, instead of constantly sending it with missing items and cold. awful.

Delivery time was fine but didn’t take into consideration the notes I left about being quiet and therefore woke up my child

Not happy with my food.It is stone cold

Delivered on time, food hot. Excellent service and delivery x

drink leaked allover the place half a cup !

No sauces for any of the nuggets.

Very hit and miss. Not bad when it’s quiet and you eat in, but dreadful, really dreadful drive through. Cold, cardboard chips and the worst chicken burger I’ve had. Staff are what McDonalds staff are, miserable.

Food was stone cold when arrived and not edible !!!

Why are delivery drivers always late by taking several orders at a time and bringing either the wrong order or extra that you didn’t order. Please pay them properly so customers get a good service as we pay £4 for delivery

food v cold. driver didn't have a thermal bag

I'm reviewing this, while sitting parked at the venue. After a long day, I went via the drive thru. The young man who took the order and the young man who gave me my order, were absolutely lovely, polite and friendly. The fries were hot and fresh. VERY HAPPY 😊

didn't receive my order at all it said would be arriving at 11.30 I waited and never said was on way or if was close then waited over 2 hours and changed to saying delivered but it never came