McDonald's in Hertsmere

Visited this evening all I can say was it was shocking. Food just slung half hanging out of boxes or open sitting going cold whilst the two guys at the front who just did not seem to have a clue what they were doing. Walking around with one thing in a bag then constantly staring at the order tickets. I said to the manager about it and his response was that no they did not know what they were doing. We stood.and waited 20mins for our food which had been slung together and was cold. Last time we will be going back here.

It was purely awful! This is the worst mcdonald's. I've had the misfortune of visiting for a long time. The staff are disorganised and uninterested too. This is reflected in the food and service. I went in to collect my order as there were a lot of complaints coming from the drive-through and watched half my order bagged up and left on the side getting cold. Eventually, they got the missing components only for the rest to inedible. I insisted they remade the burgers, which was done under duress, but to be honest, the entire meal was ruined. The fries tasted as though they were redipped. I can not recommend this particular branch of McDonald's.

Table delivery via app. Not too busy; pleasant, friendly staff. Some dodgy parking with limited spaces. Remember that exit is onto the tail end of M25 sliproad so make allowances for those exiting from motorway environment (🫤).

As usual with McDonald's you get quick service and food that tastes the same as any other one. Had the new taste of Italian burger which is nothing to write home about. The car park is tight so take extra car when reversing out of spaces, there is often lots of bikes to look out for as they don't. Overall a good place for a quick bite to eat with quick service

Drive thru. I ordered vanilla latte, as I got to pick up window, I asked the person if that’s vanilla latte, they said they don’t do it. I got my food, drove off and I started eating my bacon and egg muffin, and I realised there was no bacon in it. Very angry customer, I don’t eat macdonalds very often, and get this disappointed.

McDonald’s have decided to use a parking firm called MET parking services. I used this car park as an emergency stopping place due to a flat tyre. As with all new cars you don’t get a spare so had to wait for breakdown services. This was around 10pm. So not peak time. In the car was my wife and 3 year child. I drove off the M25 with the puncture as o thought it was the safest option to find a car park so we are all safe. Disgustingly, MET parking services don’t care about health and safety and have sent me a fine for parking in an emergency. The company would rather learn individuals were harmed or pay the £60 privilege to remain safe. I’ve appealed the outcome and taking into consideration of my circumstances they still want me to pay the £60. They must be struggling for money! So be aware, stopping in an emergency will cost you at least £60. McDonald’s should be ashamed to use a company like this.

Always great service and food at this McDonald's!

Slow service as too many app collections. But handy stop off the motorway

Came in for breakfast.. quick service and clean.

I have ordered food and they have not let me change my preference of lettuce when I spoke to the manager he was rude just like the lady serving me I am disappointed either way the customer service I have received and I am upset.

Food arrived freezing cold despite the drive from the restaurant being only 2 minutes. Order took an hour to arrive so most likely had been sat on a shelf for over 45 minutes. Just Eat’s “compensation” offer of £3.66 against an £18 order reminds me of why I shouldn’t order via this route or from this restaurant

Condiments were missing. Not cool.

food has turned up freezing cold!!!

mu food was not delivered, says on app delivered! so to who's address I don't know! didn't come to mine

Over 1hr to get food and then cold.

Food was great chips was cold but it was traffic hour. Overall it was good. Thanks a bunch.

Good cold. Delivered 30mins late

Food is cold and licking drink

And yes I did really Oder cheese because my friend was on her . And caving it but expect from that everything was good 👍🏻

Food arrived but was only just warm despite only travelling 5-10 minutes from the restaurant. Mcflurries were unmixed, half melted and barely half full with hardly any sauce. Dread to think what a mini would have looked like.

food was cold and wrong items were delivered

missing half my order again and food was cold when it arrived going to be avoiding from now on

Slowest Mcdonalds i have ever used

Always missing something but never get a refund

Not delivered. Took 40 mins from leaving the restaurant so refused as completely cold.

everything was cold maybe due to the weather

Food arrived cold and the two big tasty burgers were squashed and very messy

Good service. Recommend for quick bite.

Dirty and full bins, crew not interested in their job, dirty toilets... awful!

stuff missing, this is happening to much

they made me cine out in the rain n stand and wait and my burger was missing

I placed my order at 15:26. Order arrived at 17:00 because of McDonalds taking an abysmal amount of time to fulfil it. To top this off, I received the wrong order without any of the items I requested being correct, so I couldn't eat the food because I'm very particular with what I can eat. Abysmal service by McDonalds.

We waited over an 90 mins for our food and when it arrived it was completely inedible. The milkshakes had completely melted and were basically juicy slush. The chips were stone cold as was the rest of the food. No one ate one thing as it was disgustingly cold. It’s not really acceptable that the food took that long. Total waste of money and I ended up having to order food from somewhere else I tried to ring the restaurant more than once to cancel but mo answer, no option to cancel either on app.

This is not the fault of the delivery driver as the time kept getting put back. When the foot finally got to us it was cold.

Only had an espresso - quick table service & their coffee’s always good ☕️☕️☕️

I'd rather them take the extra time and get the order right, instead of constantly sending it with missing items and cold. awful.

What happened about the double espresso coffee that I ordered?.

Very fast delivery and food hot but missing a whole share box of chicken nuggets

Delivery time was fine but didn’t take into consideration the notes I left about being quiet and therefore woke up my child

Not happy with my food.It is stone cold

drink leaked allover the place half a cup !

Very hit and miss. Not bad when it’s quiet and you eat in, but dreadful, really dreadful drive through. Cold, cardboard chips and the worst chicken burger I’ve had. Staff are what McDonalds staff are, miserable.

Delivered on time, food hot. Excellent service and delivery x

No sauces for any of the nuggets.

Food was stone cold when arrived and not edible !!!

Why are delivery drivers always late by taking several orders at a time and bringing either the wrong order or extra that you didn’t order. Please pay them properly so customers get a good service as we pay £4 for delivery

food v cold. driver didn't have a thermal bag

I'm reviewing this, while sitting parked at the venue. After a long day, I went via the drive thru. The young man who took the order and the young man who gave me my order, were absolutely lovely, polite and friendly. The fries were hot and fresh. VERY HAPPY 😊

didn't receive my order at all it said would be arriving at 11.30 I waited and never said was on way or if was close then waited over 2 hours and changed to saying delivered but it never came

Cold fries and spilt coffee again. But the burgers were ok.

Busy so have to wait for counter service Tropicana only served till 10 am Good budget food Clean loo

this is the third time I've ordered from this McDonald's and this is the third time my order has been missing an item. horrific!!

Best McDonald's breakfast. Hot, fresh, and no uncooked fat on the bacon. Thoroughly enjoyed it, will return.

Ordered at 11.20 turnt up at 12.35

Food was pretty hot but chips could've been a bit hotter. Good compared to normal though.

Drinks delivered but no food ??

It is maccers what do you expect. Toilets were clean and they got the orders correct. No pickles for the little one's burger. Was offered extra sauce at counter. Tables were kept cleanered and wiped down soon after customers left.

Food was a amazing and the man who delivered was very kind, thank youuu x

Food and service good as normal but ladies facilities needs sorting ......door still missing on one of the two toilets and no toilet paper in the one that has a door! Not good enough for a busy m25 Macdonald's!

The food was cold and ice cream it’s a joke. So disappointed with this order.

Quick service and very clean ,staff working hard

9times out of ten they get your order wrong ways check before leaving

Just your standard McDonald's. Great for a quick bite, good service, decent food. Can't complain.

Never get the flavour milkshake we order, & Just Eat won’t refund us as we can’t price to them that it’s the wrong flavour in a photo

Very slow service for a non busy restaurant. Seems to be getting very expensive.

I ordered a mc spicy and I got a mc crispy deluxe also the time kept changing so I had to wait for 1 and a half hours

Never sent half my order, got a random drink I never ordered and I didn’t get the delivery cost back. Waste of time and money

Food was cold ! No straws yet again !!!

My husband is disabled and went to the toilet and while he was in there fell over, the alarm wasn't working, luckily he had his phone with him. When I went to get someone, they didn't have a key to even get in!!!! They had to go and get a knife! When finally my husband got out very shaken, it had been 15 mins which is ridiculous. We weren't given an accident form to fill out or anything else....I have complained to the head office but so far I have not heard anything back.

Waited 30 mins in the drive thru (as they was CLOSED for 30mins to do an update 12 at night) Only closed 1 side of the drive thru had cones to close it off. Had no one standing outside to tell people they was closed so I sat in a que at the drive thru for 30 mins not able to get out. to then have people move the cones for the 2nd drive thru station and drive round then Get his order taken at the window. when I complained about having to wait all that time just to order and they let others push in he threatened to call the police on me. My food was completely cold aswel my Big Mac burger wasn’t even put together properly. I had to do that myself. Not a very nice experience. And the manager was so rude surprised this place is still open. (SAT 12TH OCTOBER 2024)

I think the photo sums up this place. Worst McDonalds I’ve been in. Rubbish everywhere. Would definitely not recommend

originally ordered at 8 am now 10.30 and still no food. This restaurant has no idea of the principle of fast food, Just Eat has no idea what's going on. An absolute nightmare of an order, will never use this restaurant again and if my money is not returned I shall delete the app too.

Don't order the double Burger deal. They didn't include the 2 medium fries

The Order took forever to come. It was rhe restaurants fault not the driver.

This restaurant was filthy, dirty tables and seats, the floor was filthy, no sweeping, all staff were behind the tills, doing nothing and the toilets were awful, toilet seats disgusting, floor was sticky this was the worst mcdonalds I have ever been in.

forgot the ketchup next time bring the ketchup

Order was never actually delivered. I had to drive to the restaurant to be told the driver never picked it up. As we got there they submitted delivered, which just didn’t happen as the restaurant still had our food. We want to submit a formal complaint to just eat and a full refund for this. I am disabled and this is absolutely atrocious service from Just eat. Your driver never turned up, never delivered anything, and never bothered to tell us. I will never order from just eat again.

Came two hours late and was freezing cold

Food had removal of ingredients requested. But 2 burgers were incorrect and had the ingredients in

Just waited 2 hours for my food to not arrive

Friendly service and convenient location from m25.

Ordered food at around 9:30 am didn’t turn up until gone 11am and most of food was cold

Drive through. First time at a McD this year (September 2024). Food not great. Asked for bacon with a quarter pounder with cheese and told they could only do it on a double quarter pounder!!!! So didn't have bacon. Fries were good, burger was average at best.

Over an hour past estimate and food was luke warm on arrival

The chips were cold and one of the drinks had spilt in the bag and there was half left and the nuggets were cold as well as the burgers

burnt patties an everything is cold i want a refund

The food is what you expect it to be - and the store is one of the nicest McDonald’s around. However, this place gets extremely busy: be prepared to wait for up to 30’ for your order to arrive; even in late afternoon!

Wrong items in order, cold food, unable to eat,not happi as waste of money, wont order from this restaurant again as always wrong item and food is cold

I'm not normally keen on McDonald's food, but today, that has all changed! Travelling around the M25 and hungry, I decided to call into the London Colney branch. I was truly blown away that all of the food I had was good and hot. I enjoyed it very much! I was so impressed that I told the manager all about it. Generally, this is a well run operation delivering good and 'hot' food through a team that clearly understands what good customer service is all about.

Delivery driver found the location no problem and was polite and well mannered. Thank you

Food was amazing for a macdonalds. However the place was dirty and the toilets were horrific. When I went it was 6 in the morning so not exactly busy but had a lot of staff around - could have easily had someone cleaning tables at least.

Horrendous customer service, they have changed their app usage. I ask my parents to collect my order on my behalf (on their way back home) but apparently I need to be personally within 100m on the McDonalds. Whats the point of the app then!?

Delivery driver was rude and didn’t push the doorbell just stood at the front door. I was called and he was rude again on the phone before he came back to the door.

Burger was nothing then expected ! Options cheese forget. Sauces ordered but not delivered doesn’t make you wanted to order in this restaurant again !

Cold coffee missing food no straw 🤔

all dips missing salad was warm food was cold

Incorrect order sent. Have tried complaining and nothing has been done about the situation!

Ordered chicken select Sharebox 9, received nuggets, plus dry chips. And no sauce

Driver wanted me to show him my phone even though I gave him the code I refused the food because I was waiting for a long time for him to come ..

Stopped for egg mc muffin it was disgusting slime food. 😪 won't eat it again