McDonald's in Hertsmere

Food arrived freezing cold despite the drive from the restaurant being only 2 minutes. Order took an hour to arrive so most likely had been sat on a shelf for over 45 minutes. Just Eat’s “compensation” offer of £3.66 against an £18 order reminds me of why I shouldn’t order via this route or from this restaurant

Condiments were missing. Not cool.

food has turned up freezing cold!!!

Over 1hr to get food and then cold.

mu food was not delivered, says on app delivered! so to who's address I don't know! didn't come to mine

Food was great chips was cold but it was traffic hour. Overall it was good. Thanks a bunch.

Food is cold and licking drink

Good cold. Delivered 30mins late

And yes I did really Oder cheese because my friend was on her . And caving it but expect from that everything was good 👍🏻

missing half my order again and food was cold when it arrived going to be avoiding from now on

Food arrived but was only just warm despite only travelling 5-10 minutes from the restaurant. Mcflurries were unmixed, half melted and barely half full with hardly any sauce. Dread to think what a mini would have looked like.

food was cold and wrong items were delivered

Always missing something but never get a refund

Not delivered. Took 40 mins from leaving the restaurant so refused as completely cold.

everything was cold maybe due to the weather

Food arrived cold and the two big tasty burgers were squashed and very messy

stuff missing, this is happening to much

they made me cine out in the rain n stand and wait and my burger was missing

I placed my order at 15:26. Order arrived at 17:00 because of McDonalds taking an abysmal amount of time to fulfil it. To top this off, I received the wrong order without any of the items I requested being correct, so I couldn't eat the food because I'm very particular with what I can eat. Abysmal service by McDonalds.

We waited over an 90 mins for our food and when it arrived it was completely inedible. The milkshakes had completely melted and were basically juicy slush. The chips were stone cold as was the rest of the food. No one ate one thing as it was disgustingly cold. It’s not really acceptable that the food took that long. Total waste of money and I ended up having to order food from somewhere else I tried to ring the restaurant more than once to cancel but mo answer, no option to cancel either on app.

This is not the fault of the delivery driver as the time kept getting put back. When the foot finally got to us it was cold.

Only had an espresso - quick table service & their coffee’s always good ☕️☕️☕️

Very fast delivery and food hot but missing a whole share box of chicken nuggets

What happened about the double espresso coffee that I ordered?.

I'd rather them take the extra time and get the order right, instead of constantly sending it with missing items and cold. awful.

Delivery time was fine but didn’t take into consideration the notes I left about being quiet and therefore woke up my child

Not happy with my food.It is stone cold

drink leaked allover the place half a cup !

Delivered on time, food hot. Excellent service and delivery x

No sauces for any of the nuggets.

Very hit and miss. Not bad when it’s quiet and you eat in, but dreadful, really dreadful drive through. Cold, cardboard chips and the worst chicken burger I’ve had. Staff are what McDonalds staff are, miserable.

Food was stone cold when arrived and not edible !!!

Why are delivery drivers always late by taking several orders at a time and bringing either the wrong order or extra that you didn’t order. Please pay them properly so customers get a good service as we pay £4 for delivery

food v cold. driver didn't have a thermal bag

I'm reviewing this, while sitting parked at the venue. After a long day, I went via the drive thru. The young man who took the order and the young man who gave me my order, were absolutely lovely, polite and friendly. The fries were hot and fresh. VERY HAPPY 😊

didn't receive my order at all it said would be arriving at 11.30 I waited and never said was on way or if was close then waited over 2 hours and changed to saying delivered but it never came

Cold fries and spilt coffee again. But the burgers were ok.

Busy so have to wait for counter service Tropicana only served till 10 am Good budget food Clean loo

this is the third time I've ordered from this McDonald's and this is the third time my order has been missing an item. horrific!!

Best McDonald's breakfast. Hot, fresh, and no uncooked fat on the bacon. Thoroughly enjoyed it, will return.

Ordered at 11.20 turnt up at 12.35

Food was pretty hot but chips could've been a bit hotter. Good compared to normal though.

Drinks delivered but no food ??

It is maccers what do you expect. Toilets were clean and they got the orders correct. No pickles for the little one's burger. Was offered extra sauce at counter. Tables were kept cleanered and wiped down soon after customers left.

Food was a amazing and the man who delivered was very kind, thank youuu x

9times out of ten they get your order wrong ways check before leaving

Quick service and very clean ,staff working hard

Food and service good as normal but ladies facilities needs sorting ......door still missing on one of the two toilets and no toilet paper in the one that has a door! Not good enough for a busy m25 Macdonald's!

The food was cold and ice cream it’s a joke. So disappointed with this order.

Never get the flavour milkshake we order, & Just Eat won’t refund us as we can’t price to them that it’s the wrong flavour in a photo

Very slow service for a non busy restaurant. Seems to be getting very expensive.

Just your standard McDonald's. Great for a quick bite, good service, decent food. Can't complain.

I ordered a mc spicy and I got a mc crispy deluxe also the time kept changing so I had to wait for 1 and a half hours

Never sent half my order, got a random drink I never ordered and I didn’t get the delivery cost back. Waste of time and money

Food was cold ! No straws yet again !!!

My husband is disabled and went to the toilet and while he was in there fell over, the alarm wasn't working, luckily he had his phone with him. When I went to get someone, they didn't have a key to even get in!!!! They had to go and get a knife! When finally my husband got out very shaken, it had been 15 mins which is ridiculous. We weren't given an accident form to fill out or anything else....I have complained to the head office but so far I have not heard anything back.

Waited 30 mins in the drive thru (as they was CLOSED for 30mins to do an update 12 at night) Only closed 1 side of the drive thru had cones to close it off. Had no one standing outside to tell people they was closed so I sat in a que at the drive thru for 30 mins not able to get out. to then have people move the cones for the 2nd drive thru station and drive round then Get his order taken at the window. when I complained about having to wait all that time just to order and they let others push in he threatened to call the police on me. My food was completely cold aswel my Big Mac burger wasn’t even put together properly. I had to do that myself. Not a very nice experience. And the manager was so rude surprised this place is still open. (SAT 12TH OCTOBER 2024)

originally ordered at 8 am now 10.30 and still no food. This restaurant has no idea of the principle of fast food, Just Eat has no idea what's going on. An absolute nightmare of an order, will never use this restaurant again and if my money is not returned I shall delete the app too.

I think the photo sums up this place. Worst McDonalds I’ve been in. Rubbish everywhere. Would definitely not recommend

Don't order the double Burger deal. They didn't include the 2 medium fries

The Order took forever to come. It was rhe restaurants fault not the driver.

This restaurant was filthy, dirty tables and seats, the floor was filthy, no sweeping, all staff were behind the tills, doing nothing and the toilets were awful, toilet seats disgusting, floor was sticky this was the worst mcdonalds I have ever been in.

forgot the ketchup next time bring the ketchup

Order was never actually delivered. I had to drive to the restaurant to be told the driver never picked it up. As we got there they submitted delivered, which just didn’t happen as the restaurant still had our food. We want to submit a formal complaint to just eat and a full refund for this. I am disabled and this is absolutely atrocious service from Just eat. Your driver never turned up, never delivered anything, and never bothered to tell us. I will never order from just eat again.

Came two hours late and was freezing cold

Just waited 2 hours for my food to not arrive

Food had removal of ingredients requested. But 2 burgers were incorrect and had the ingredients in

Friendly service and convenient location from m25.

Ordered food at around 9:30 am didn’t turn up until gone 11am and most of food was cold

Drive through. First time at a McD this year (September 2024). Food not great. Asked for bacon with a quarter pounder with cheese and told they could only do it on a double quarter pounder!!!! So didn't have bacon. Fries were good, burger was average at best.

Over an hour past estimate and food was luke warm on arrival

The chips were cold and one of the drinks had spilt in the bag and there was half left and the nuggets were cold as well as the burgers

burnt patties an everything is cold i want a refund

Wrong items in order, cold food, unable to eat,not happi as waste of money, wont order from this restaurant again as always wrong item and food is cold

The food is what you expect it to be - and the store is one of the nicest McDonald’s around. However, this place gets extremely busy: be prepared to wait for up to 30’ for your order to arrive; even in late afternoon!

Delivery driver found the location no problem and was polite and well mannered. Thank you

I'm not normally keen on McDonald's food, but today, that has all changed! Travelling around the M25 and hungry, I decided to call into the London Colney branch. I was truly blown away that all of the food I had was good and hot. I enjoyed it very much! I was so impressed that I told the manager all about it. Generally, this is a well run operation delivering good and 'hot' food through a team that clearly understands what good customer service is all about.

Food was amazing for a macdonalds. However the place was dirty and the toilets were horrific. When I went it was 6 in the morning so not exactly busy but had a lot of staff around - could have easily had someone cleaning tables at least.

Horrendous customer service, they have changed their app usage. I ask my parents to collect my order on my behalf (on their way back home) but apparently I need to be personally within 100m on the McDonalds. Whats the point of the app then!?

Burger was nothing then expected ! Options cheese forget. Sauces ordered but not delivered doesn’t make you wanted to order in this restaurant again !

Delivery driver was rude and didn’t push the doorbell just stood at the front door. I was called and he was rude again on the phone before he came back to the door.

Cold coffee missing food no straw 🤔

all dips missing salad was warm food was cold

Incorrect order sent. Have tried complaining and nothing has been done about the situation!

Ordered chicken select Sharebox 9, received nuggets, plus dry chips. And no sauce

Driver wanted me to show him my phone even though I gave him the code I refused the food because I was waiting for a long time for him to come ..

Rats everywhere, awful service. Cold food, rude staff.

Stopped for egg mc muffin it was disgusting slime food. 😪 won't eat it again

One of the worst of the chain you can visit. No milkshake for months, staff is exceptionally rude, extremely understaffed, they give out the wrong orders to customers, managers look frustrated constantly and unable to manage the workload. Area is highly infested with rats you can literally see them bungee jumping and doing acrobatics at the drive thru and the entrance of the restaurant. Litter is everywhere in the parking lot.

Most of our order was missing and we had someone else’s items in our order , so two peoples’ lunches ruined ! Now I have to prove to just eat that I didn’t receive the correct order to get a refund ! Seems to be happening more often with this McDonald’s

Waited ages for it to be delivered and was given the wrong order

Fry was cold and the wrap had not much sauce

took 2 hours to get here all food was warm at best and missing items not good at all

The worst ever drinks had spilt all over food , so food was wet and not edible at all , also driver went the longest way to get to my address.Will not be using just eat again ,not had a McDonalds for so long and was looking forward to it instead it all had to go in bin

Chips cold and dry, burgers cold

All cold and missing multiple items

coke tasted disgusting and chips were cold and hard like they'd been left out

Food was piping 🔥 and service was great.

I have been to this place for many years. It used to be far better but now is something else. They waste too much time Chatting instead of serving their customers. The fries were even cold,... Also some of your guys need to take their hygiene serious. At least wash hands after touching your nose. Very poor service.

Often gets orders wrong. This time I ordered a double Big Mac with bacon but only got 3 patties and no bacon. Also the buns were in the wrong order.