TGI Friday's - Croydon in Croydon

Appalling experience, took my son for his birthday, left waiting at the entrance for 10 mins whilst staff just ignored us, eventually got seated given menus after 20 mins and watching other people get up and leave , after asking several times for drinks , we eventually got them after 30 mins of waiting - our food then arrived, the mains arrived at the same time as the mains, staff were like slugs apart from one who was darting around trying to appease the increasing moaning of customers - tables left uncleaned - it looks in dire need of an upgrade, the service was crap, the food was edible . Just . Please people don’t bother !

Absolute terrible service took an hour and half for mains to come starters tasted nice but took ages and werent that good would not recommend at all

First of all let me say the venue is great, some super memorabilia and good waiting staff BUT it is a little dark in decor and could do with brightening up in places. Menu - Well I ordered a Cobb salad with crispy chicken - very average salad - it was at a cost of £14.95 and I cannot say it was value for money. On top of that you have to pay extra if you want either crispy chicken or grilled chicken. My order came with grilled chicken which was smothered in salad cream and some other sauce - despite the request for honey/mustard which I believe was there but - sauce overload!! The salad ingredients were standard - lettuce - which was bitter (especially the type used - the more yellow parts of the lettuce can become bitter if not fresh), this salads lettuce was not fresh. The salad was supposed to have avocado - it was there but mushy and brown/soft and not edible at all. The salad was also to have bacon bits/shavings - which I couldn't see and the typical tomatoes, some too soft for a salad thrown in for good measure. Tomatoes in a salad should be firm!! I get that the £14.95 for a bowl of salad is to be justified somehow but this offering wasn't it. Truly disappointing. I received grilled chicken but asked for crispy chicken which I was given afterwards after pointing out the error. That tasted better. The fries was also good. The two for one cocktails is a super move BUT I couldn't taste any alcohol in the mojitos I received but did have lots of ice which no doubt dilutes the alcoholic content; I got two - it was refreshing but maybe I should have ordered a virgin mojito instead and paid less. Overall, it was okay/average and it really isn't the kind of place I would eat at but when I do, and for the price being charged for meals, I would expect a higher standard.

This used to be our go to treat restaurant for birthdays for last 15 years or so……. I don’t know what’s happened but menu has been severely reduced… and menu then becomes just different combos of the same few items…nachos… you can now only order nachos with cheese or with plant based ‘meat’ ??? No steak fajitas…. No surf and turf… all the great menu items gone…and the cocktails seem to be from pre mixes rather than individually made…. Not enough staff on duty, but that could became everywhere… and high prices are probably similar as well…. But sadly I don’t think we will bother again..shame…

The waitress asked about three times if we were ready to order. She kept coming to ask if we'd finished our meal when I still had my utensils in my hands and was eating! Then asked if we wanted a dessert menu then twice asked if we wanted the bill. The place was empty so don't know why we were being rushed. I'll ask when I'm ready to order or want the bill. Feel like she rushed us which spoilt the experience. Also £18.90 for the messy burger. Not sure I'll go back even with the decent portion sizes.

Lovely friendly feel and amazing waitress that couldn’t do enough to help. Ava was wonderful. Thank you we will be back again

Hello, extremely disappointing! Just about heard a hello from the waitress then got taken to are seats, had are order placed and was served in a reasonable time, did not get asked once during the meal if i would like a refill on are drinks or if everything was okay ( staff non existent when food came and a point i would like to add that it was only my table for two and a table of four that were being used!) when table of four paid and left the staff member was more interested in cleaning the empty table than check we were okay and finished when we were already finished are dinner, when she came towards eventually i asked for the bill finally got a response of “no worries”. 60 seconds later she came with the bill and card machine, didnt get once of “how was your meal and how was the experience” (which we know was poor!). when card action was complete she just gave me the receipt put it on the table and just walked off without even saying “thank you for coming/enjoying your meal hope to see you again soon” she just walked off with the biggest strop on. I have taken photo and video of evidence that shows no staff around and customers! I will not be returning unless you can show proof that you can get your staff in line with good customer service.

Its been years since my last visit and boy - what a disappointment. There was no one to greet us and take us to a table. After waiting a wait we had to go in and alert someone. The menu was very paired back with limited choice. I ordered my oldtime favourite the rack of ribs - a total disappointment tender but tasteless even with the accompanying sauce. My son had the seaseme chicken which was better but slightly dry. I paid £46 for the two meals which felt like daylight robbery given the quality. This will be my final visit to TGIFridays.

Never again. 5 adults and a one year old. The place is filthy, the menus sticky and the service and food just awful. Had to wait for a table to be cleaned (!) despite booking it. Had to wait to order anything and even then, had to get someone's attention every time...and it wasn't busy....its a random Thursday night at 6pm! We ordered drinks and cocktails, which the waiter told us the wrong offer. He said it was 2 for £10 rather than 2 for £16, so we found that out on the bill at the end! Refills not refilled , in fact mostly forgot. Twice we had to remind on two occasions that we were still waiting for a lemonade. Food was cold and the final straw, wrong. Despite relaying our main order back to us, we still end up with two glazed burgers, instead of chicken burgers. Yes they offered to change them but the rest of the table were already eating and we'd waited long enough. And they were horrible...burnt and wrong. Cutlery was dirty, we had to ask to change it. Our plates weren't cleared between starters and mains, we did it ourselves and piled it all on a nearby table . The manager had a real "attitude " at the end when we were trying to address the problems and bill at the end. We got a resentful few pounds off when really it should have been a lot more considering the mistakes, standards and filth of the place. For the money we paid ,there are so many far nicer places to go. Better food, better quality and nicer staff. Don't make the mistake we did, go somewhere else. You might even get a clean wiped down menu!!!

Great place food is always on top and their drinks are amazing Our waiter was RIO - he absolutely smashed it! Great guy very professional and knowledgeable!

We was a party of 6 and was my Daughter's eighteenth birthday and put that on my booking. We ordered drinks they took about 15 minutes to ordered our meals. Starters came about 45 minutes later. Once we finished and the main courses came. They took a further 30 minutes. Food was not up to standard.but the thing That disappointed me the most. Hat there was no mention of celebration for my daughter's 18th birthday. The atmosphere is nowhere near. How are used to be? And I think the for the price of the food is very overrated. Please things twice before booking to go here

Went for birthday celebration, waited 25minutes for our booked table to be 'cleared'...the restaurant only had a few tables in and enough staff walking around but still waited 15minutes for a very miserable waitress to come over and take our order..we did drinks and food altogether as could sense it would be a while with all the waiting already. We could see the drinks were waiting on the bar for 10minutes with atleast 3 members of staff walking past and when we asked the waiting staff who began to bring out our food before the drinks if we could have them as they had been sitting there for a while we got a "oh yeah.....sorry". Food was okay but service was very slow. The last waitress we had was friendlier but all in all the staff just seemed miserable & like they couldn't be bothered to be there. Shame as it is the only local TGI's but will not be returning as given a few chances but it has progressively got worse. If you are happy to wait around and have no time restrictions then it's a great place to go but if not (like most people) do not bother or waste your time or money!

Omg the WORST restaurant I've been to in a very long time. Waited an hour and 15 mins just for our drinks (after getting up 3 times and asking different staff to come over) which all eventually came separately 15 mins apart. Food was another 45 mins, one of the mains accidentally got given to another table then we were accused of already receiving it, when we insisted we hadn't they asked if we still wanted it!! (No we just sat here 2 hours because we felt like wasting our lives). It was my cousin's birthday who has Cerebral Palsy, in a wheelchair and all he kept doing was apologising for choosing this place because we was all so stressed! Had no allocated waitress in our section which got completely neglected. I did threaten that if my bill doesn't come when I ask for it I will just walk out. To be honest they didn't deserve a penny from anyone. 3 hours for a few drinks and 2 courses is completely ridiculous. The JD sauce was spilt all over the plate so had to order another sauce. If I could give this a minus 10 I would. I wouldn't go back if it was free!

Had a fab night with amazing cocktails made by Taylar. She was fab and really made our evening special.

Kieron C was absolutely excellent! Extremely attentive to all our requests and needs and super kind and smiley on Boxing Day evening! Thank you Kieron!

Went for meal for daughter's birthday and was really disappointed with the service by our server Chelse . Had to keep looking for her when I needed something e.g. she could have told me that it was 2 for 1 cocktails so had to ask an other server to bring another cocktail to the table also when the food was brought to the table she didn't ask us what extra sauces we needed e.g. mayo had to look for her in the kitchen. Just felt that every time I needed something I had to look for her. When paying the bill she mumbled something under her breath and when asked she said she was talking to herself. I'm appalled by her rudeness and behavier. Iv been coming to the restaurant for years and never had this bad service. Not sure if I'll return.

Lily and Ava really friendly ... Nice vibe .. food on time ... .......... ............, had an amazing experience

Terrible visit. Often visit tgis and this is the worst one we have visited. Out for sons birthday with friends. Took a long time to be seated. Asked for high chairs and had to go and find them ourselves. Asked for refill drinks but noone throughout the whole meal offered us refill and ended up having to go up to the bar to get these ourselves. Took 30 minutes for waitress to come and take our food order.(wasn't busy). Kids meals were plentiful and all enjoyed there's. Adult Main meals were cold and salad not fresh with browning. Partner who isn't fussy ate very little and said one of the worst meals he's had at tgis and generally out. Garlic bread was burnt hard and dry. (Did take these off the bill) Did sing happy birthday to son which was good but the cake given was stale and dry and wasn't eaten. Had to wait a very long time to pay the bill. Overall terrible experience and has out us off visiting tgis in general. Will not be returning to this certain restaurant.

Had a great time and the food was hot and lovely. The servers Chelse and Kieron were attentive and great with the children. Great exerpeience, would come back.

The atmosphere was good, the food was very nice, we had starters, mains and puddings all very tasty, we had a few cocktails all nice and the waitress Ava was very nice and polite and helpful, will definitely go again.

To begin with it took ages for us to be approached to take our food order. We saw the 2-for-1 cocktail offer brochure at the table that showed two different cocktails so we ordered two different cocktails. They brought us two of each! We paid £16 x 2 for those. Where do you pay £16 for a cocktail? The offer is a joke. To make matters worse, the daiquiri had literally zero alcohol in it. I drank two of those and they went down like a soft drink. 30 mins after placing the order, the waiter tells us that we cannot have a specific side with our burger, even though the menu said "with your choice of side", but we could have that side at an extra cost! Note that this side was priced as the other sides, not anything special. A further 15 minutes later, the waiter tells us that coleslaw is not available and we had to change that too. Once the food arrived, almost an hour after placing the order, it was quite good, however we won't be visiting this restaurant again due to their poor service and underhanded sales tactics.

Husband booked a table for 3 for 5pm, (my birthday) when we arrived we were seated at a booth. Young girl came over and asked us if we wanted any drinks so gave the order. Strawberry daqari was frozen sold to the point it cramped my stomach. Once drinks were brought over she then came back to take our order. Having not being to TGI's for a long time I asked for ribs, to be told sorry we don't have any ribs. Choose the cheese burger with onion rings on the side. My son had a plain chicken burger and my husband had a burger chips with onion rings on the side too. After waiting ages (the place was empty) the food came with the waiter saying "be careful the food is hot" well that was a joke within itself as the food was far from hot, chips stone cold, sons bun was green inside, onion rings stone cold despite being on a hot plate. I would not recommend coming to this place at all, however if you don't mind eating cold food you'll find it perfect

Super good service I really like that the bartender was so open and willing to do a cocktail that they didnot had on the menu

Table for 4 served by kieron, laughing from beginning to end kieron made our evening most enjoyable and I'm not a easy person to get on with me and my adult girls fully enjoyed our experience at the purley TGI Friday's Kieron thanks 100% ..... Food was good with some advice from yes kieron...

Devi-Shanae the server was great and should get a raise. Nice smile and very warming. The food came at the right time.

Absolutely appalling customer service, I would not recommend this place. Never have I been to a TGI Fridays with such terrible service. Waitress was talking and chewing gum, not meal checked, took over 5 mins to get seated which I had to go to the bar area and ask for someone to seat us, even the girl had such poor attitude. The food was ok to an extent, chips were not even hot but chicken was nice.

We had a lovely dinner but nothing else. Both me and my husband felt while the food is delicious, the portions are getting smaller and smaller. After a starter and main course we were still hungry. We booked a table and had to wait 15 mins. Our waitress was okay, she was nice but she wasn’t very knowledgeable. We asked her about some offers and she said ‘yeah kids eat free anyways with a main course’ and then when we ordered dessert we asked if we can get a free dessert with the voucher and she said yes, but we can’t choose any. We picked the dessert and gave her the code. When we asked for the bill, guess what the kids menu was charged. She said, oh I haven’t got the code yet. So we redeem the code and gave her. She comes back and says ‘you can’t use two codes, you have to pay for the kids meal’ which is fine, but we specifically asked 3 times. She assured us we can get it. We wouldn’t have taken the extra dessert if we couldn’t use the code. We told her we already redeemed the code so how can we use it next time and she said ‘you can’t’ she didn’t apologize. I feel it was 100% her fault as she didn’t know. She should have doubled check. I had a red flag warning when the table behind us asked for a rum and coke and she asked if Jack Daniel’s would be good 😳😂

Food was poor, chips were Stale. Service was very slow.. despite it being empty, had signal a waiter every time. Wouldn’t recommend,

Never been to a TGI Fridays before, but I can honestly say my partner and I had an awesome time! Everyone working was super friendly and helpful. Food was good, had a chicken sharer meal and we both loved the cocktails. The place is wheelchair friendly with a ramp into the restaurant and a disabled toilet with enough room to manoeuvre once inside. I would like to say thank you to Olivia on front of house and Ebony who was our server, you both made our night on what was a very busy Friday night.

Came on my birthday, had a terrible experience and won’t be going back. Asked to sit somewhere else as we have two kids and would have preferred a booth for example, however was told no even tho the restaurant was empty. The cocktails had practically no alcohol in them, coming from someone who rarely drinks. Felt completely rushed at the beginning and ended up over ordering in a panic. The chicken wings came out cold, as did the chips. There was no atmosphere at all and although the waiter was nice, didn’t want to be there. After finishing mains, the food was then sitting on our table for over 20 mins while we were waiting to ask for the bill the bill and we decided we wasn’t going to hang around for dessert. Disappointed to say the least with over £100 spent.

Great - Ava was great, good customer service Good customer service. Thank you Thank you Thank you Thank yo

Ava was amazing! She really looked after us and made sure we were happy at all times. Very smiley and made our experience very enjoyable.

Had a rather disappointing trip. My husband and I had a child free weekend so thought we'd take a trip down memory lane and visit as we used to love it here. The lady that greeted us at the door was pleasant enough and showed...

We went with our 3 children, they loved it as it was their dads birthday and the staff members sang ‘Happy birthday’ to him whilst bringing out a birthday cake. Our waitress was also very helpful with anything we needed. Thank you.

Keiran was an amazing host for the evening. Attentive to all our needs(a party of 9), and very personable. The wait for food was very long, but Keiran kept us updated about the progress and always got our requests correct.

Jasmine was awesome made us feel welcome even changed my burnt steak to medium which I ordered in 1st place

They have great food, very filling. The service was excellent and came in under 30 minutes and everything was cooked well. And shout out to our server Amy she did a great job in serving us.

We always have great casual dates when we come here and the food is always good. Not only for dates but family outings are always a success no matter the party size!

Blessing was amazing attentive and a true credit to the business. Guess it’s true all u need is a lil blessing to get u through

Ava was an amazing host. She took care of us throughout the evening and made the day just that more speacial. Thank you Ava - will be coming back just because of you.

Loved it. Food was amazing and fast (especially during a busy night), staff were lovely would definitely come back again. 10/10.

Went for a bottomless brunch, after 10 drinks each i was confused because I didn’t feel a drop of alcohol nor did i taste any in the drinks. Food was decent came quick but the staff like 10/15 mins to bring out a drink when...

This has to be one of my worst experience there, got to restaurant and had to wait over 10 minutes. when sat down waited 15 minutes before a waiter came over and not even introduce himself, no smile no nothing took our order and left...

We came here for my sons 7th birthday. Reservations were for 6.30pm, a waiter did not come and take our order until 7.30pm - despite numerous attempts to get someone to take our order. The food did not arrive until 8.20. I ordered sesame chicken...

Jahvel provided very good service. No complaints. My daughter had a great birthday, we will attend again

Ava did an amazing job serving me and my mother today, she was super friendly and well-mannered, she made sure to check up on us to make sure we are doing alright and how the food is, even when she had a lot of running...

My watier was really nice and friendly and was always there and making sure we was okay. And was very quick with our orders (jehiel) Purley way

Upon arrival, I didn’t expect that I would have been greeted with a dirty attitude that consisted of the young lady arguing with us when she had the wrong order. The bad of attitude of the waitress made me feel as though I was invading...

My friend and my cousin warned me about how downhill TGI had gotten but I thought I would judge it for myself. The food is awful and why have they changed the menu. How I would describe the food is overly priced cheap canteen food....

Had a hankering for some tasty American food and thought would check out a blast from the past, TGI Fridays. A decision I now regret, it belongs back in the 90s and forgotten about. My partner and I arrived on a Sunday evening around 9pm,...

What a sorry looking eatery - doesn’t look like it’s been decorated for 30 years. Food was average at best. Servers were pleasant and made the most of a poor run down restaurant.

I had a wonderful night out with friends/ family. Food was lovely was served by Taylar and made the experience worth it. Definitely would come back again

I booked a table mid-week for my son’s birthday - we had to wait ages for our table in the mostly empty restaurant. The booth we were shown too was so badly damaged it was held together with gaffer tape so I asked for another...

Booked a table for 8 girls for my daughters 12th bday - Morgan the manager and Taylor our server were both brilliant - service great, food good and would recommend - thanks for making it a lovely time for Maddy & her friends xx

Me and my fiancé went on a mystery trip to TGI Fridays on 10th February 2023. Our waiter called Joshua was very charismatic, funny, attentive, always checking in on us despite him having multiple customers. He recommended the best cocktails and food on the menu....

Waited at the bar to be served, the waiter did not even acknowledge us and we also realised there was freezing cold in there, then was told it was broken and only cold air was coming through the vents Thought we would give it another...

Despite the poor reviews on TA thought I’d give it a go! The internet was down so they were only taking cash - and the heating wasn’t working. Went elsewhere! Their loss!

We went to this restaurant to celebrate my son's 8th birthday, but unfortunately the whole evening was rather grim. Even though we had a booking, we had to wait 20 minutes to be seated. The reception area was jam packed and there was no staff...

Wow. Terrible service. We was sat down by a miserable girl from the front desk at a filthy table and was given two filthy me menus covered in dried food. After waiting around 20 minutes for a waiter, we walked out. Totally fine if it...

We arrived to chaos. A full Reception Area. No “Front of House”. The Reception Desk and accompanying chair covered in Menus, scraps of paper, lengths of blue paper towel. Our booking was for 7pm. We were finally seated at 7:15pm. There were no Bus Boys....

Staff were nice, didn’t have to wait too long, despite it being a Friday night. Food was good enough. Overpriced of course but you don’t go to TGIs for a bargain.

We were Seated promptly. Served by Rob who was great! Very attentive, friendly and chatty.. was available if we needed anything!

Rob was amazing and his service was excellent. Food was great and Rob was very friendly. We had a lovely date night

Had a fab time at tgi's with the family. We had a great waiter by the name of Rob who was very accomodating for our dietary requirements.

Me and a group of friends visited TGI for dinner. Our waiter Benjamin was absolutely run off his feet but still managed to give 5* service. Cocktails are yummy and we enjoyed our food.

Avoid at all costs! Awful service. Wait 30 mins for a drinks order and then a 45 minute wait for food when there are around 4 other couples in here. Won’t be returning. They Clearly don’t care about their services as most of the reviews...

Iryen who served me was absolutely amazing from the minute we stepped foot in the restaurant. My kids loved him deffo made their day. Will be coming back for sure

Bad good, even worse staff and will never go back!! If the staff don’t want to work why be there, actually the place needs more staff, you should not wait 40 minutes for someone to come and take your order, let alone the wait for...

Disappointed! Rude unhelpful unfriendly not at all interested in the remit of her job or cared to advise on menu options Chain restaurant or not that manager should be embarrassed as based on employees and service the management clearly DO NOT CARE My experience reflected...

This is the first and probably last time we will ever go to TGI Fridays. We were seated and asked if we wanted a drink which we ordered and were brought quickly. Then we must have waited nearly half an hour for the waitress to...

What lovely night we had..food was amazing and service excellent..specially Shannon very attentive . Thank you

Vegetarians and Vegans beware, don't go to TGI Fridays in Purley Way. I went to TGI's for a family birthday with my son and grandchildren, I ordered the meatless tacos, when the food arrived I asked the waiter if this was definitely the meatless meal...

Came here for my sons 4th birthday and it was just awful! Service was non existent, we had to get out own cutlery as it took too long to arrive after food had come. We waiting ages for our starters to be collected and the...

Got all dressed up for dinner and was so dissapointed..the service was horrendous from walking through the door..waited 20 minutes before we could order a drink..waited 30 minutes before that arrived and our nachos was there before our drinks..nachos full of coriander and one small...

Had a family celebration here last night and the ribs are to die for, we were looked after well by our waiter, think his name was Josh? And they even bought out a slice of cake and sung happy birthday to my son who was...

I had wait for a long time before I was seated despite staff members seeing me but opting to just walk past or just look away. I had to request for basic things i.e cutlery, napkins and a highchair. The food was pretty much cold...

Kyle was our host & such a lovely young man, very friendly, a positive energy that shone through a real credit to the team . Yes it was very busy but nothing was a problem to Kyle happy & attentive my whole family commented on...

The food was amazing and tasted fantastic. The staff were very friendly and welcoming. Top class night. Rhianna was our waitress and her people skills were fantastic, and she treated us like royalty.

Josh remembered us from our previous visit, very friendly and amazing customer service! !! Thank you

We visited the restaurant as a family. Great food and excellent service by Josh. Had burgers, Friday wings, ice cream sundaes, potato skins etc. Price on higher side.

Very warm welcome from start to finish. Excellent service, will come again when in the area. The food is excellent too

Great service from josh at purely TGI absolutely impeccable. Josh was well mannered and very hospitable

Food was great and the staff, (particularly Josh), did a good job despite how incredibly busy they were. Recommend that if you're going on a Friday evening you book in advance as it's BUSY.

We had Rhianna and she was so professional. The best customer service we have EVER received. So genuinely polite, very knowledgeable with the menu and what’s the best food. She made sure our little one even had her own sized drink. The food she suggested...

Rob is a legend. Grateful dead was a great recommendation, super great waiter. Love that man. Wonderful. Superb.

Brunch food was nice (small bites). Drinks selection fab and special mention to Morgan, who was fabulous and attentive.

I decided to dine here this week whilst staying in the area. What a mistake that turned out to be. I arrived at the restaurant without a booking at around 5.30pm to find a queue of people in the reception area without a staff member...

Had a lovely time here, food was all great. Served by Zena who was attentive and looked after us all evening. Thank you!

Meal was very delicious. Nice atmosphere. Received a geat service from Josh. He was polite and very friendly.

Absolutely Depressing the staff don’t smile they don’t serve a proper pint absolute disgraceful experience, Do not waste your time attending this appalling place.

Josh was an amazing waiter, always there to serve us. He even went to the extent of changing our bill after we realised that we had some stripes. He got the entire crew to sing for my son’s birthday. He was excellent!

On arrival, we were greeted by Sapphire who is extremely nice and polite. We were then served by Josh, he was equally very friendly, polite and attentive. He got our order right, everything was on point, he also made sure that my son got his...

Not what we expected today as I have been a regular here and I haven't even complained . We had booked a table for 8 but unfortunately some of our team had a breakdown on the motorway. I arrived with the cake for my granddaughter...

We were served by Josh who was very friendly and accommodating to my dietary needs and gave service with a smile. Whilst the kitchen were out of a couple of kids sides he made sure our 2year old had some nice options off the menu....

Really enjoyed eating at this restaurant due to the service received from Spencer. He was attentive, friendly, helpful, and went out of his way to make sure we had a great time. Thank you Spencer.

Visited with friends on Thursday 12th of may. Was sat down quickly and the waitress I do believe was Lottie came over and explained that she will be a few minutes due to only be her and another member of staff. The other lady Natalie...

Josh was an amazing and attentive server, who is an asset to the business. The food was amazing and will definitely be back.

Haven’t been here in a while but had a really nice time, our waiter was very attentive and the food was really yummy! Will be back soon!

Our waiter was really friendly and deserves a pay rise as he went above and beyond, sorry I lost my receipt and can’t remember his name but it was a young man with twisted hair. The food arrived promptly and the seasoning on the chips...

It was a great time. The food was good and Josh who served us (Josh) was very friendly. Would recommend indeed.