McDonald's in Hillingdon

2 out of 5 is far too high. Waited 20 mins for a burger, told there was only 2 staff working (plus 5 in the kitchen) its McDONALDS! Avoid utter sham.

Looks tiny from the outside, but inside it massive and the food was fresh and tasty

Uber eat is bed advertising for McD those ppl standing outside make place looking like 2nd class pub. Now even worse than ever, Indian tobacco splits all over pavements, Delivery drivers seating at the front of shops. It is like visiting Asia all over again.

very low standarts , delivery guys allowed to stay imside and use toilets , walk around like at home , staff ignorant, long to wait food . bery very bad management

Quite pleasant, clean and quiet McDonald's. Nice people at the counter and good order times.

Incompetent people working at this branch! Always getting the order incorrect or missing food when placed via delivery app! Either they are hiding the food or they are extremely incompetent to read the order! Appalling!!!

Gave me a vegetable burger with egg in it those responsible staff

My daughter placed an order for delivery which the restaurant cancelled without telling her. They are still to refund her a month later! Appalling service. Avoid

Still awaiting a refund for a complete lack of service. My daughter placed an order on the app, it didn't arrive for an hour and a half then McDonald's Ruislip cancelled the order. When she phoned they refused to refund the delivery fee and hung up on her! Terrible service.

Hi Rushlip McDonald high street this McDonald is first property in Costomer not a paking in online orders all staff asking to waiting to 20 to 25 waiting in Uber and all coustomer asking to Uber drivers food is cold and not good in food verry slow in staff in online orders

Good service and good food enjoyed it

A Disappointing Visit to McDonald's** As a long-time fan of McDonald's, I’ve typically reserved my critiques for more upscale dining experiences, but my recent Delivery from this particular location compelled me to share my thoughts. I ordered a Double Big Mac large meal, which I anticipated with excitement, but unfortunately, my experience turned out to be quite disheartening. Let’s start with the burger. Upon arrival of the Delivery, I was greeted with dry bread and a stone-cold Double Big Mac that lacked the warmth and juiciness one expects from a fast food staple. It felt more like a relic from the past rather than a fresh, satisfying meal. The fries, usually a highlight, were equally disappointing—cold and tasting as though they had been left out overnight. They lacked the signature crunch and flavor, prompting me to ultimately toss the entire meal in the trash. To make matters worse, the basics seemed to be overlooked. I was given no straw for my drink, which felt like a small, yet significant, oversight. Come on, folks—Ronald would be turning in his grave! I also decided to try the crispy chicken salad, thinking it would be a safe bet. How could they mess up such a straightforward dish? Alas, the chicken was dry and cold, and there was no vinaigrette to be found. It was yet another meal I had to dispose of—an all-too-frequent occurrence during this visit. While I’ve always enjoyed McDonald’s for its consistency, this location has become increasingly hit or miss. I felt compelled to share this experience as a cautionary tale for others. Here’s hoping they can get back on track soon; after all, fast food should be comforting, not a gamble.

Number of times they keep forgetting my orders and not bagging the drinks properly which keep tipping in the bag.

Worst service by employs. He take half hour to make this simple food... it's very very disappointed 😞 I hate this McDonald's because of lazy employees.

Service is very bad for delivery riders

Fast food? Everyone seems to be working hard but 20 minutes for a simple order is not good. They even managed to get the order wrong. The self service terminal i used didn't provide a receipt which added to the frustration. I feel having so many delivery riders waiting for orders could be handled better and the way the space is divided is plain rough and ready.

Half a cup of Cappuccino for full price , Staff just didn't bother to even check if they ran out milk to change, just serving like that , this is the first Mc where I left one star ever .

Most of the downstairs area is now taken over by deliveries. Delivery men hang around in large numbers, taking up the few downstairs seats and clogging up the parking spaces outside with their scooters - obviously they never buy a ticket. Not a particularly pleasant atmosphere. Almost preferred it when the place was full of obnoxious teenagers.

Very nice McDonald's in Ruislip. It was quiet. Food was fresh. Staff were very friendly

Ordered 9 chicken selects , received 9 chicken nuggets . No onion or dressing in side salad Useless

Ordering from here via McDelivery is a total gamble. More often than not items are either completely missing or if not missing incorrect.

Busy, slow to serve. Moped riders in the window. No aircon. Rubbish strewn all over the street outside. The rest of the high street tidy

whenever driver collect food in mcdonals all time rudely behaviour with food driver he name is kp.

Not good service and rudely behave 👉 KP👈 ketul patel

Whenever delivery driver coming in McDonald’s at that time Ketul Patel rudely behaviour and very rude talking with food driver

The Burgers that we ordered were not fresh, even for Fast Food Standard. Seemed like they had been made a while ago as it was dry and had lost the taste.

This McDonald's either have incompetent staff or a bunch of tea leaves working there. Almost every time we order off one of the food delivery apps, our order always arrive with missing items or wrong items, even though the receipt on the sealed bag is correct. Wish we could choose which McDonald's we prefer via these apps but, sadly, no.

Not really a fan of the place and the food quality has really gone downhill. Patties are next to nonexistent and dry. Salad in burgers are wilted. Prices going up but tastes cheaper than ever. Not worth the money. Milkshakes are still decent for the price.

Lovely burger. Staff are polite. Not a good place to sit and eat.

The last 5 times I’ve order McDonald’s from Ruislip whether it’s been ordering in store or getting delivery there has always been items missing from my order, I don’t understand how they keep forgetting items, won’t be doing to the Ruislip high street one anymore.

Best mcdonalds I've ever been to. Shift manager J was extremely helpful. Bathrooms super clean. Service was great. Run very well!

Love the milkshakes, can't go wrong. Fresh fries always a 5*.

Big Mac was just as expected! 🙂

Jun 2022: Good service, and they always get the order correct even with special requests. Edit Mar 2024: 3 orders in a row with more than 2 things incorrect. This is the worst mcdonalds, and I will no longer use this restaurant. I feel like the staff are intentionally messing up online orders as an internal joke between them and the manager must have changed to a incompetent one.

This McDonald's is the best by far, the food is always lovely and the staff are lovely too the only problem is the thousands of delivery driver's sat outside and all over the high street. But I suppose that's every high street in the country now.

The temperature in there was cold, otherwise it was good.

McDonald's provides a convenient dining experience with quick service and a diverse menu. Their signature burgers, fries, and shakes offer a familiar and satisfying taste. While some may criticize the nutritional value of their offerings, McDonald's caters to a wide range of tastes and budgets. The cleanliness of their establishments and consistency of their food quality contribute to their popularity. Additionally, McDonald's often introduces innovative menu items and promotions, keeping customers engaged and returning for more. Whether you're grabbing a quick bite on the go or enjoying a meal with family and friends, McDonald's remains a go-to option for fast, affordable, and enjoyable dining.

The food is still very tasty, but we were not so lucky cause when we went there , the coffee machine was broken and it's winter time..

went into the toilets and there was a pigeon scranning a double cheeseburger. not happy.

I’m used to testing all the Macdonald’s restaurants in every country I go to. What I usually order is the Big Mac, fries and some drinks, basically the standard stuff that every Macdonald’s in every country has. And the results are pretty consistent I must say. There were some countries that were slightly worse than others, but overall I can say that it’s the same Big Mac and the same dry fries, 3 star is only for the food Went to roundswell Barnstaple McDonald on 5 star occasions One occasion ordered Christmas burger , cheeseburger fries and two apple pies only got one cheese burger and fries and two apple pies , happened again on second trip two days later and again on third trip sat 16/12/23 . Got fed up each time complained to customer care but still this short changing is happening so not going to this one again . Just check your food , in store

Good place to dine in or take away .. unfortunately no drive through .. there is a car pay and display car park behind the shop ..

We ordered through uber eats 3 big macs and 3 drinks which sounds simple enough, but we get 6 drinks and no food. We contacted uber and they told us to contact McDonald's in Ruislip, which we did an no one could be bothered to answer the phone. So after a 150 mile drive in my car home I then have to go back out in my car with 6 drinks and drive to Ruislip. No apology and no refund of any kind for the inconvenience. Don't use Ruislip McDonald's for delivery.

Kicked out us and said I was too messy last week. But I always clean up the tables after me. And always tell to my friends to clean as well. Maybe they hate us because of language, cause I speak with my friends on Russian, but all of us from different countries like Latvia, Ukraine, Lithuania. So maybe they are racist? Who knows…

You have the best cappuccino luv ❤️ 😍

Worst mcdonald’sever I order a wrap and it came with only a bread.Would never recommend for delivery.

Ordered to take away when home food missing. Not for the first time.

It seems a bit of a depressing atmosphere and upstairs looks like school tables. It is a horrible building

Seen a lot of staff come and go over the years, one who stood out to me recent who always has a smile on his face is Ethan. Super friendly and definitely boosts staff morale!

It's a macdonalds...... They are all the same. It was clean and food was quick

Kids enjoyed playing with cards

Very quick. Food was hot. Bonus

I went in, bought a burger and chips and came out again 😊.

Used the app & this restaurant failed to put the food in the bags because it was delivered had to phone Uber even thou it was the restaurants fault, two people are now without food. Well done great service..!!!!!NOT.

They did really good service but every time I go there I ask for sauce and they don’t give it

Barely any tables downstairs as half of the restaurant is used for delivery companies now, don't go here if you can't use stairs no longer accessible friendly 😒

My local Mc D. Free WiFi, Good customer service. Yes place

Don’t wear gloves when making food handling cheese with bare hands

Not staffs fault but the police need to do something about the teens that terrorise this place

Service good 👍 only had a coffee very reasonable

Very good, I loved the people who work there

Absolutely great service from very polite lady on till. Did not know it opens at 5am which is great for early birds. Very clean and well run will definitely go back .

Nice clean Restaurant, with self ordering sytem. Nor much seating is available on the ground floor as they did reorganised the shop area during covid.

McDonald's Ruislip high street shop is a good option for a quick and cheap meal. No drive through available. Need to park outside. Food and staffs are good. Seating on the first floor. Overall good experience for me and family on this restaurant. Highly recommended.

Honestly I would give 0 stars but it won't even let me rate that low. I've been to so many McDonald's and this is the one and only one that I have encountered a problem EVERY SINGLE time.... they never get our order right. We have ordered through the app and they never give enough fries when we order large. They literally just put medium portion in the large cup.... this is literally the 5th time where there were items missing from the order. Tbh fed up now. Not going to bother trying with them anymore. You're better off going to any other McDonald's literally.

So many great places to eat in Ruislip. I really should have ventured further into the high street to discover other unknown gastronomic pleasures. I will learn from this next wedding anniversary.

Friendly staff your fast food bikers need to be aware of traffic on a main road do they English roads

They close upstairs just for their own sack of laziness not to clean.

Really good food, staff were nice and atmosphere was friendly

Luke Warm Food after a 7min Wait? Not really Fast food or Good Food anymore. It's the same For McDonald's all over the UK. Self service kiosks = Reduced Staff = Longer wait for lower quality food. Bring Back Counter service Stack up the Burgers ready to go. Keeping cooked Pattties in Sweaty plastic trays is not what McDonalds was Ever about. How did it all Go so wrong so fast? The human element has been so far removed that it feels like a robotic experience. Not a Fast food "Restraunt". Lets just note we don't Chose Mcdonalds for the Health Benefits We choose it for Speed and Convenience if it no longer is Cheap fast and Convenient why Bother? Lot's of equally Slow Fast Food Places in the vicinity. Take your time choose Wisely.

Ive never had mcdonalds food as hot as it was. Impressed as I had to bring it home

Excellent service with very good food.

Does what it says on the box, dropped in for a quick bite.

Ordered on app for collection took ages for the order to be ready. Food was adverage for a McDonald's.

15 minutes wait for a double cheese burger

Nice place , it was a good day for the kids. They really enjoyed the food.

Ordered from uber completely wrong order, sent back rang store said nothing they can do.

Mc Donald's abroad are using children under age to work And some are using the fryers Which also well under age. I will never ever go to Mc Donald's again

Everytime we order online, you mess up and someone doesn't get what they ordered. It's all very well that UBER refunds us, however we just want what we ordered. I didn't want my money, I just wanted my order.

Perfectly fine and clean. One of the better McDonald's.

Avoid unless you want your meal to be eaten to a background of foul language from the group of revolting kids who rampage through the place at will. We sat through repeated announcements about anti social behaviour and then an external security company over a tannoy asking them to leave. All ineffective as the group appeared to find the prospect of being arrested appealing. I guess from the manager's attitude to them that they are regulars- he told them to leave but was ignored. The store is over run with delivery drivers and this appears to be given priority. I feel really sorry for the staff here. They need to employ onsite security to protect staff and customers. We won't be returning

Plant base burger very nice 👌

A good and clean McDonald's branch. Friendly staff and nice seating area upstairs with view of the high street.

Please could you despatch of the delivery drivers waiting at the front on their bikes - they're making the high street a more intimidating place.

For the first time McD had got a menu for which was waiting since long MC SPICY. So Ordered with the excitment and always never disappointed any time but this time out of excitement got Mc Spicy but the patty was very hard seems like it was cooked for long time. It was not chewable also it was very and disappointing.

Absolutely fuming!!! My 3 year old daughter is in tears because her chips and drink, the only thing she wanted, is missing from our order. I don’t normally like to complain, but when it’s as ridiculous as this, I can’t help but share our experience! Ordered dinner for my son and daughter off of just eat from the Ruislip McDonald’s. He has a happy meal, and she only likes the chips. So I get her a medium chips and a drink. 3 items. Simple right? Not for these dummies!!!!! They have one job…. Make sure all the food ordered is in the bag…… especially on such a small and easy order as this one!!!!!! Understandable if someone orders many items and 1 or 2 things are forgotten, you could half forgive them. But on an order literally containing 3 items……absolutely appalling!!! And it’s not the first time it happened. I am reluctant to order from them most of the time. But my daughter asked so nicely I couldn’t refuse her this time. Since her food wasn’t delivered, but her brothers was, I’ve had to re-order hers and pay for delivery, again. Fuming doesn’t begin to explain it!

Good for quick lunch with kids.

It's a pretty good place, with nice service, location, and food.

Bought a Mc crispy and they replaced the chicken with a chicken sandwich burger! Was most disappointing! Boring to say the least! Unappealing and not appetizing at all!

Poor experience and will never visit again. We visited on Saturday with our grandsons at around 2pm to find that all of the seating downstairs has gone and has been replaced by a screened off area designated for the motorcycle delivery drivers. We went upstairs to find most of the seating taken up by delivery drivers eating and generally socialising. They clearly don't want or need people to eat in as they get more income from home deliveries which are expensive when the delivery and then the admin charges are added. On the rare occasion that we have had a home delivery the food is barely warm and we have to re-heat it. We certainly will NEVER be patronising McDonalds Ruislip ever again.

Early morning breakfast.I think everyone knows what you get at McDonalds.Very slow service today,they were concentrating on their Uber eats.Would not rush back.

Bought the new MC crispy, was really looking forward to it, got it home to find it was a Mc chicken sandwich piece of chicken in a posh bun! Was boring and not tasty!

Went in on a Friday evening. Typical McDonald's fayre. Sat upstairs and told get out by staff member. Not the best opening conversational gambit. Then another staff member said the area was closed, much better. Could vex some customers.

Standard m Donald's inundated with delivery orders eat in suffers as a result

Needs more seating half of the downstairs area is taken up by the delivery

Extremely busy and the staffing didn’t know what to do, didn’t even have to drive thur

Food quality exactly what you would expect from a Maccys,,, however seems to take over 10 minutes to warm up a breakfast porridge

Ordered take out noticed they forgot 1 item prompted them Got home to find rest of order incomplete ended up with a main missing and 2 portions of extra fries No one answering the phone as continues to ring untill cuts off Would suggest check your order before leaving every time

I can't even give a zero star on today's service, I ordered a happy meal for my kid which did not arrive. I could not even call the store to check up on the order all I was told to contact the delivery company. So disappointed, I have had to reorder now and my kid unfortunately needs to wait again for another 30-40 mins until he gets his order!

This McDonald's is a very good one and represents the company very well! The staff are always friendly and patient and polite. The place is much cleaner than some of the other ones iv been in and I regularly see people cleaning up and keeping it nice for the new customers Staff always working hard to get the customers orders right and keep them happy! Special thanks go out to manager Baksho who is great to deal with and always working hard to help the customers. I'm usually quick to point out faults but can't find any here. Thankyou and I will be back!

Picked the quiet time (7.30pm+) so food was fast and fresh.