Based on 4.984 opinions finded in 3 websites
Based on 4.984 opinions finded in 3 websites
Nº 767 in 987 in Hillingdon
Nº 21 of 31 American in Hillingdon
Opinions
I ordered a big tasty meal but the quantity of fries was half the amount of fries that should have been there. Also the food presentation was really bad. My burger looked as if someone dumped things in it in a rush and it was all over the place. Been a complete waste of time and money.
Vaqas . 2024-12-04
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No dips after we paid for them and cold. Not the drivers fault, McDonald’s fault.
Kate . 2024-12-03
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The paper bag was soaked and our drinks were all over the floor. Why cant drinks be delivered in a better cup?
Seethal . 2024-12-01
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Food was cold and the burger was so squashed and tasted like wood! Really disappointed and disgusted as I get McDonald’s regular. The driver took 40 mins and was in a car! Shouldn’t have taken that long.
Joe . 2024-12-01
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Was sent the complete wrong order. I can’t eat anything from what was sent. Waste of money and time.
Eleanora . 2024-11-29
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always missing item everything I place an order
Alexandra . 2024-11-29
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how can it be possible to forget an item or multiple items EVERY SINGLE TIME i order? bring me my double cheeseburger NOW.
Jessica . 2024-11-28
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amazing food, bit top salty on the chips ans some were cold but overhaul good.
Tilly . 2024-11-28
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you forgot one fries and cheese dippers. i want a refund
Jessica . 2024-11-25
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not any sauce was being given
Cruz . 2024-11-21
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Damaged in delivery, drink spilt all over the food and bag ripped and all food was on the floor as soon as driver took out the bag. I provide pictures and customer service is shocking, just eat are refusing a refund even though it’s very evident on the picture of the damage. Nothing was edible and I had to make a second order. Best believe I will not be ordering from just eat again as nothing is guaranteed, will take your money even if you didn’t receive order
Terry . 2024-11-19
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delivery driver was amazing, very kind and friendly, however who ever prepared food not so amazing
Jessica . 2024-11-17
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Delivery driver picked up my order. Then went to another McDonald’s must of picked up another order. Delivered that first and then delivered mine. When food arrived it was cold
Kiel . 2024-11-17
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3/4 of my order was missing, I was not impressed at all and had to reorder
Ruth . 2024-11-16
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Food was lukewarm and 3/4 of my order was missing. Never again
Ruth . 2024-11-16
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Unfortunately all the food which I had ordered was stone cold not acceptable when you pay over £15 you expect much better. It certainly puts you off from buying a McDonalds or KFC from Just Eat or any other food delivery app
Graeme . 2024-11-15
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Food was stone cold was not enjoyable at all
Brooke . 2024-11-09
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Always forgetting items and having to reorder and pay delivery and service charge twice which is unfair
Kelee . 2024-11-09
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Didn’t receive my food. Received someone else’s else’s order. McDonald’s admitted it but told me I had to go through just eat. So we were left without food just chips. Paid nearly £30 for 3 lots of chips
Natalie . 2024-11-08
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Very happy with the driver. Exceptional customer service and great food. Thanks!
Kasia . 2024-11-06
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Food was so cold I could throw a chip at someone and it would knock them out. So shocking I would not recommend. Cold chips & cold nuggets and waited so long too!
Leah . 2024-11-03
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sauces not delivered disappointed 😒
Suki . 2024-11-02
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Arrived cold and there wasn’t even half the chips on the box
Chantel . 2024-10-31
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Food was cold!! Items were missing,and what was left was looking horrible,today I ordered a sandwich and I guess the person who made it couldn’t be too bothered! For what you ask for service charge if you’re not capable to deliver a good service? Horrible!
Iulia . 2024-10-31
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As normal the drinks leak ever where due to being on motor bikes they spill every time.
Jane . 2024-10-31
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said on the app my food was delivered but it in fact was NOT, but still got charged the £24
Elleicia . 2024-10-28
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Missing order 2 small fries,2med fries...
Tomas . 2024-10-25
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Food was cold and not in great condition
Shannon . 2024-10-24
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waited 50 mins, hash browns tasted undercooked. the same with the wrap and muffin. usually dinner is fine. this is an awful awful breakfast
Callum . 2024-10-23
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more than half the food is missing
Ali . 2024-10-22
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food is cold. what a waste of money.
Lesley . 2024-10-18
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missing goods the restaurant really needs to do something about their staff as this is an ongoing issue with McDees. they are missing items on a regular basis and seems like they have an issue reading. training is required
Kamaljit . 2024-10-18
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Burgers were fine but fried items were awful
Sarah . 2024-10-14
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Some of the items were missing and some items were messy and damaged
Adrian . 2024-10-14
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Drinks spilt all over the food so can’t eat it
Jane . 2024-10-14
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Awful... Over an hour passed and no food, eventually the driver turned up EMPTY HANDED and had the liberty to ask me for our delivery code even though we were not given any food, i of course refused.
Lorraine . 2024-10-13
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Half the order was missing, quality of the fried food was very poor. The nuggets and fry’s were tough and hard. Ordered over £100 worth of food for a lunch at a meeting and it was a disaster. We had to drive to the store twice to rectify the missing items. Never using this branch again
Sarah . 2024-10-13
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Driver delivered, even when road was closed very happy
valentin . 2024-10-11
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I ordered a mc flurry and they didn’t put any sauce on it, so I basically only got the vanilla ice cream
Mônica . 2024-10-09
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Food was very cold . And should of been dips with 20 nuggets. Not good at all
Dean . 2024-10-07
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Didn't receive my order. Really bad service
Kevin . 2024-10-05
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The delivery took so long. So I tried to call the restaurant several times but phone was going to voice message.
Jai . 2024-10-03
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paid for TRIPLE cheese burgers and was given DOUBLE cheese burgers. the same thing happened when we was in store aswel.
Dexter . 2024-09-29
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My food never arrived. Now I need to report and wait for refund. Very annoyed.
Norton . 2024-09-29
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We grabbed some nuggets, fries a double cheeseburger and mcchicken. And had a nuggets take away. We all had stomach bug after our visit last sept 26. Toilets aren't that clean, good thing there are tablets for kids to play with. Store looks old and not that clean.
Jennine Romero . 2024-09-28
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sent tea instead of latte and didn't send flatbread
wendy . 2024-09-28
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Superb service and staff. Thank you for quality food and amazing service. Good luck
mr.Arnold A . 2024-09-26
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Just to put a name on the salad they put 2 physical bites of chicken on it.
Opinionated Visitor . 2024-09-25
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This branch has become a pitstop for Minicabs waiting to collect the rides from the airport so parking was full with most people sitting in their car without ordering anything.
Jit Kanji . 2024-09-25
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This is such a run down macdonalds. Im surprised they haven't refurbished it. The gents toilet has been broken for ages. No gents cubicle. The panels are broken. The restaurant is always dirty. They should really have 2 people always cleaning the tables. Who is the damn owner of this branch? They should really have a look for themselves.
Abdul Kayum . 2024-09-24
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food never arrived but said it was delivered.
John . 2024-09-24
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Service with adequate efficiency and time
Ithamar Stocchero . 2024-09-23
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Takes forever. Bad customer service. Cold food.
Jamie Grocott . 2024-09-22
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Staff fighting each other’s front of customers
Valantine Paul . 2024-09-21
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Amazing job 👏 Delivery is spot on 👍
Palani . 2024-09-21
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Be g restaurant. Staff friendly.
Simon Fruen . 2024-09-20
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Your orders always have something missing. All our chips for 4 meals all missing that’s not good enough.
Mandla . 2024-09-19
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I stopped here for a coffee whilst waiting for a relative to be picked up from Heathrow airport. Firstly, there was a hooded male figure curled up asleep on one of the bay seats fast on, feet up & head down, presumably a drunk or homeless for starters, which was a little intimidating to be honest. He had no signs of having food or drink, so wondering why he wasn't being challenged by the staff to move on?! I then went to use the WC & couldn't believe what greeted me in there besides the heavy stench of urine & excrement. This small room had 2 x urinals, a sink & 1 x toilet basin. However, the privacy cubicle surrounding said toilet basin had been completely removed & the remnants of the 'do not use' signs appeared to be stuck to the wall. This unfortunately did not discourage a rather, let's just say, carefree person from being sat on it taking a bowel movement in full view of anyone who was unfortunate enough to walk in at that particular moment!! I just cringed in disbelief and utter embarrassment, making a swift U-turn out of there. I shouted him over when he came out to tell him to use the disabled WC next time, as it's not the done thing to take a dump in full public view, well in the UK at least. However, he didn't appear to understand what I was saying and muttered something back at me in a language I wasn't familiar with. I appreciate that MDs can't control customer behaviour, but in my opinion, this was facilitated by their lack of attention and care to the establishment! Get your disgusting toilets repaired and cleaned because it was an absolute cess pit and the staff there should be ashamed of themselves!!! The worst McDonald's I've ever had the misfortune of visiting!
J McC . 2024-09-18
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I didn't get large chocolate milkshake 😕
Padraic . 2024-09-17
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Very very busy! But mcflurry was spot on
Roy Hurst . 2024-09-17
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Driver was at restaurant for an hour with no updates, stayed at restaurant for a further 10 mins after collecting food, food was very very cold on arrival, Awful service.
Dean . 2024-09-16
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Worst experience, staff is totally rubbish They don’t even listen to the customers This McDonald’s should change the whole staff immediately Worst staff ever
Ankit Choudhary . 2024-09-16
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Nice and clean, usual McDonald's food no complaints
Kaitlin Hunter . 2024-09-13
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Excellent delivery service, incorrect/incomplete order.
Luke . 2024-09-11
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eveytime they bring the food my drink is always messy and has been spelled
Courtney . 2024-09-10
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Actually improved since I last visited.
Rog McDonnell . 2024-09-09
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Drinks been spilt in the bag delivery driver didn’t care all food box’s was wet drink cups empty chips wet and soggy
darren . 2024-09-08
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dry fries and chilly stack too dry no lettuce inside rubbish food even my dog would not eat that .
Eugine . 2024-09-07
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Such a great service by the lady staff called Falvia she was an angel helping everyone in the sitting area and someone just throw their large Diet Coke and this lady give him smile. Make him sit another place and bring another large Diet Coke for him and cleaned All his mess. I spoke to this lady saying you are giving a great service She was really thankful. We should promote people like her. Such a great service by Flavia.
Aman Khan . 2024-09-05
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Fast service and good vegetarian options. Great prices. Close to the Renaissance hotel.
Tal Sinai . 2024-09-03
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Busy establishment but service was fairly quick!
Echo Delta Chauffeur Hire Ltd. . 2024-09-03
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Service was good and fast, there is enough seating area inside and outside. There are some self-ordering machines. Didn’t see any spots for wireless phone charing though. All in all as expected from a mcdonalds.
Patrick Coerver . 2024-09-03
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Food as per any McDonald's. Militant with items like ketchup etc that are now hidden behind the counter, given out x1 per order
Jon Trotter . 2024-08-31
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forgot all condiments, fries were stale/cold
Renu . 2024-08-31
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Driver come with the wrong delivery
Gonçalo . 2024-08-30
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Driver knocked and left food on the floor, not happy!
Kim . 2024-08-28
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fantastic service and our delivery driver was an amazing guy full of smiles warm and welcoming. we ordered once already tonight but through uber eat and it didn't get delivered and refused refund food was dumped by a wall somewhere sp he said. so was very anxious as to whether we were about to through away another large sum of money. but no he was early and fantastic! can't fault we have gave just eat a massive push in this hotel!!! thank you for restoring faith
Chelsea . 2024-08-26
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Anson the best staff ever . Very nice service from him
Lindomar Costa . 2024-08-24
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Ordered via McDonald's app, and had it inside the restaurant. App is really very useful, tried caramel latte, it was fantastic.
Shaheeb Gaffoor . 2024-08-23
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Food barely warm, but came out fast
jim stoecker . 2024-08-22
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I did not receive my order at all now I’m here all hungry
Carolina . 2024-08-21
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Large and medium fries are always under portioned! Disgraceful service
Nik . 2024-08-21
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Ridiculous you be or get something every time!!
Jk . 2024-08-21
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Good and efficient drive thru service from pleasant and friendly staff.
paul banjoko . 2024-08-20
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When using the app. Kiosks always reset during making order or freeze and points are lost. Employees just shrug their shoulders
Colin Newbury . 2024-08-20
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Food was cold and soggy, 3 items was wrong 1 of them wasn’t even what I ordered
Terri . 2024-08-17
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My order was missing the whole mccrispy meal and i’m very disappointed as i was looking forward to eating that tonight.
Zack . 2024-08-17
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Mac Donald's approved service and cleanliness, as I can judge from previous visits. When I visited it last time it was late in the evening.
Carsten Jurke . 2024-08-15
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Toilets out of service. No water. Total mess and filthy.
Usman Tariq . 2024-08-14
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Lovely place to stop just before the airport. Parking limited to one hour.
Yuval Keren . 2024-08-13
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Wrong order delivered. Poor quality compared to other McDonald’s restaurants
Joachim Greene . 2024-08-13
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Dont waste your time, drive thru always closed , ordered inside ...some dry burgers and soggy chips not worth it.
Dezi Chandran . 2024-08-12
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The Riverside McDonald's in Reading is quite the BEST McDonald's in Reading! The staff are always really great and friendly and the location is lovely 😍. A great place to get your tasty and familiar favourite 'Macs'. 😀😀😀
Stephen Allen . 2024-08-11
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I didnt get my food driver didnt follow instructions
Anmol . 2024-08-10
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I haven't received my order 😕
Rajni . 2024-08-10
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Been twice this week both times service has been fantastic. Example to other stores
John Presley . 2024-08-10
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£100 parking fine for being over 1 hour. Please be careful
Whitney Russell . 2024-08-08
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The food wasn’t pleasant chips were hard cold and not even cooked properly
Zahra . 2024-08-06
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Great delivery Man. Lovely service, everything delivered. The spicy chicken on the burger was too chewy for me, but overall happy
Kasia . 2024-08-06
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Just a place I have lunch on the bath road Heathrow what company I work for does there as well so that's when I have my lunch when I'm working Heathrow
Alan Aylett . 2024-08-04
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I ordered from here twice in one week while staying at a hotel near Heathrow Airport, and I loved it! The pizzas are absolutely delicious—so much so that everyone in the hotel lobby looked on with envy, clearly wanting a slice. I highly recommend ordering directly through their website for a smooth experience; the pizzas arrive via a food courier who always calls to let you know they’re outside. The lady who handles the calls is fantastic—very helpful and honest about delivery times, keeping you well-informed about your order status. Excellent service and amazing pizza!