McDonald's in Hillingdon

Worst McDonald's ever, I asked the staff for some Salad on my cheeseburger, he said it can't add it omg, than I asked some extra salad on my mayo chicken, he said he will put extra, when I got my Mayo chicken I had NO SALAD, this was on the Christmas day OMG , stuff is a joke

Surprisingly good. Let down by poor toilet facilities

Honestly as a driver regular here everyday mainly coffee and sometimes brakefast but for me perfect always near the airport always find parking spaces Staff her also helpful

Beautiful place. I love McDonald's

Very poor service at the drive though today never experienced such a disgrace .I have been visiting this store for more then 5 years now....at the drive thou we were delayed to take order and the a waiting car behind me kept swearing at me blowing horn ......non of the manager came it wasn't even my fault it was the staff at the drive through window struggling taking order cueing up guest waiting to order an this car behind me swearing at me .when I was at the2nd window for collection again I had to wait for my food ....again the car behind me swearing but non of the manager took action I mean at time I have kids in the car and lucky this time I was alone.....the buisness Manager did not even have the curtousey to apologise more off asked me to move ...what a disgrace

When you turn up and the system is updating...update close the shop

Flavia was amazing and greeted us well and was very courteous to both my kids

My Food didnt arrived. I Booked over just eat and waited over 1 hour.

Breakfast wrap meal with a Hot Coffee ☕️ Lovely

Won't serve at till so had to go through drive through, people that have reading problems and pay by cash should be served at the till, only go to McDonald's when there's no other choice

I ordered a big tasty meal but the quantity of fries was half the amount of fries that should have been there. Also the food presentation was really bad. My burger looked as if someone dumped things in it in a rush and it was all over the place. Been a complete waste of time and money.

No dips after we paid for them and cold. Not the drivers fault, McDonald’s fault.

Recently visited the restaurant after long waiting hospital appointment for my pregnant wife before going home, we ordered Dine in but could not find empty clean table. However managed to find one and asked staff to clean the table. We have received the order approximately 35 min and we left from there after 1 hour. I have received parking ticket for parking over 1 hour, the restaurant management should take responsibility to inform their customers about the parking situation if there no free parking. Called the restaurant about the parking ticket and informed me to appeal, the parking agency refused to accept the appeal and advise the restaurant should informed you if you to register your car of you staying over 1 hours. Highly disappointed with this as no prior information provided as the car park was dark and could not read the instructions as provided as other restaurants and supermarkets. Feel like new way scamming customers.

The paper bag was soaked and our drinks were all over the floor. Why cant drinks be delivered in a better cup?

Food was cold and the burger was so squashed and tasted like wood! Really disappointed and disgusted as I get McDonald’s regular. The driver took 40 mins and was in a car! Shouldn’t have taken that long.

A Disappointing Experience at McDonald’s Bath Road. I recently visited the McDonald’s at Heathrow, and unfortunately, my experience was not what I expected. While I was at the ordering screens, a man who appeared to be homeless was sitting nearby. As I began to place my order, he stood up and politely asked me to buy him some food. While I truly sympathize with his difficult situation, the interaction caught me off guard and made me uncomfortable. Ultimately, I left without ordering anything for myself. I understand that these are challenging circumstances for everyone, but I believe McDonald’s should have better measures in place to ensure customers can enjoy their experience without these interruptions, while also considering how to support those in need in a more structured way. I hope this feedback helps improve the experience for all customers in the future.

Was sent the complete wrong order. I can’t eat anything from what was sent. Waste of money and time.

always missing item everything I place an order

amazing food, bit top salty on the chips ans some were cold but overhaul good.

McPlant time !!! Popped in for a quick bite. The more I have the McPlant it seems to taste better. Always clean, there seems to be someone cleaning and clearing tables all the time - which is great. Service is variable but mostly tolerable. Depending on what time you actually visit will mean how many people there are. I'd recommend this branch for both take away and sit in dining.

how can it be possible to forget an item or multiple items EVERY SINGLE TIME i order? bring me my double cheeseburger NOW.

I got the Parking charge notice , I stayed they 1hours and 25 minutes , that’s very bad , I will not visit thay Macdonald’s again .

you forgot one fries and cheese dippers. i want a refund

Was there at 9:30 pm and the toilets were locked with a note saying that at evening and night it's locked daily. So I left immediately. Just dumb ...... A restaurant in cod weather with no restrooms ..,.🤔

As McDonal as usual. But the neibourhood is somehow not safe and friendly

not any sauce was being given

Damaged in delivery, drink spilt all over the food and bag ripped and all food was on the floor as soon as driver took out the bag. I provide pictures and customer service is shocking, just eat are refusing a refund even though it’s very evident on the picture of the damage. Nothing was edible and I had to make a second order. Best believe I will not be ordering from just eat again as nothing is guaranteed, will take your money even if you didn’t receive order

I will order food 04.53 am I will wait more than 20 no food I will ask counter I am waiting no food. One of staff called manager. he came he said to me food manu change he said I will give you different food. I will say I don't want any food i need refund money back he said i can't refund now you came back after 11 am . Still not refund. my money gosh manager pocket or McDonald's 15 BATH ROAD Hayes UB3 5AR. McDonald's Manager name. Jwkauan

Delivery driver picked up my order. Then went to another McDonald’s must of picked up another order. Delivered that first and then delivered mine. When food arrived it was cold

delivery driver was amazing, very kind and friendly, however who ever prepared food not so amazing

Food was lukewarm and 3/4 of my order was missing. Never again

Standard offering for a McDonalds. Just have to wonder why there was a bucket of ice on the floor in the gents toilets!?!

3/4 of my order was missing, I was not impressed at all and had to reorder

Unfortunately all the food which I had ordered was stone cold not acceptable when you pay over £15 you expect much better. It certainly puts you off from buying a McDonalds or KFC from Just Eat or any other food delivery app

The food is not the greatest as the staff rush to make the food and you take 1 bite and the burger falls apart. The chips are always Cold and no salt or flavour. Some staff are friendly and helpful. I had to wait 30 minutes about 1 week ago as they forgot my order and skipped it. Manager was not understanding or did not apologise

A disappointing shame this place lets down how great fast food can be. Unfortunately, there are the odd times or places that service or food is not to the standard you'd expect however....on more than one occasion this McDonalds has left me feeling disappointed The chips were cold, the server did not want to know about this and after 30 mins from getting the main meal ( this is at 3am by the way ) the chips were finally redistributed It was an unfortunate shame that I had this experience before otherwise I'd have looked at it as 'it's a me thing'

Always forgetting items and having to reorder and pay delivery and service charge twice which is unfair

Food was stone cold was not enjoyable at all

Didn’t receive my food. Received someone else’s else’s order. McDonald’s admitted it but told me I had to go through just eat. So we were left without food just chips. Paid nearly £30 for 3 lots of chips

I’m really disappointed with my recent visit to McDonald’s. I had to wait 20 minutes for a simple order of 20 nuggets and 2 fries. For fast food, that’s way too long, and it completely ruined the convenience I expect from McDonald’s. Not happy with the service at all. The number will just disappear from the screen like the order been given but you still have to wait .

Quick McDs before our flight to Dubai

Very happy with the driver. Exceptional customer service and great food. Thanks!

Food was so cold I could throw a chip at someone and it would knock them out. So shocking I would not recommend. Cold chips & cold nuggets and waited so long too!

Order fast and convenient. The dining area is comfortable and the outside dining area is also comfortable.

sauces not delivered disappointed 😒

As normal the drinks leak ever where due to being on motor bikes they spill every time.

Food was cold!! Items were missing,and what was left was looking horrible,today I ordered a sandwich and I guess the person who made it couldn’t be too bothered! For what you ask for service charge if you’re not capable to deliver a good service? Horrible!

Arrived cold and there wasn’t even half the chips on the box

Not recommended! Food was cold, and the nuggets like plastic.

Alex!!! The best employee honestly!! Found my order and printed me the receipt when everyone else couldn't find it. Went and spoke to him and his heart is worth more than gold!!!

said on the app my food was delivered but it in fact was NOT, but still got charged the £24

I don't normally rate food places like Macdonalds but I had to give credit here. My first meal and breakfast since arriving UK and there aren't too many choices in the area. The sausage muffin taste much better than those in Hong Kong

Missing order 2 small fries,2med fries...

Food was cold and not in great condition

I also got stung by a fine. Very annoying. I was there less than 90 mins for a coffee and a muffin. Hardly sounds criminal. Won't go back.

waited 50 mins, hash browns tasted undercooked. the same with the wrap and muffin. usually dinner is fine. this is an awful awful breakfast

more than half the food is missing

The service was a bit busy while I was ordering a McRib meal today. The burger was tasty.

Twice been in there, always get my drinks wrong. The washroom smell really bad or not working. You have to eat quick after they make you wait for 15mins in queue for food ordered they cant get right and another 10mins wait while they fix it. All this while trying to avoid a £60 carpark fine in their premises staying any longer than 60mins. Easily the worst McD i have ever been. One star for free carpark and another one surprisingly their food hasnt killed anyone yet.

Good food, lots of space, and good deals, especially when you are around airports where everyone is trying to rip you off. Smooth connections via local buses to and from Heathrow and surrounding areas.

food is cold. what a waste of money.

missing goods the restaurant really needs to do something about their staff as this is an ongoing issue with McDees. they are missing items on a regular basis and seems like they have an issue reading. training is required

Some of the items were missing and some items were messy and damaged

Drinks spilt all over the food so can’t eat it

Burgers were fine but fried items were awful

Awful... Over an hour passed and no food, eventually the driver turned up EMPTY HANDED and had the liberty to ask me for our delivery code even though we were not given any food, i of course refused.

Half the order was missing, quality of the fried food was very poor. The nuggets and fry’s were tough and hard. Ordered over £100 worth of food for a lunch at a meeting and it was a disaster. We had to drive to the store twice to rectify the missing items. Never using this branch again

Disappointed. Went there Sat 14th Sept around 10.30am. Just wanted some brown sauce to compliment my egg and bacon muffin. The manager refused to add any brown sauce cause I could not select it on the app as it was not available to select even though they had some. To make it worse the guy after me ordered direct (without the app) and got brown sauce. So petty Jobsworth. Bad breakfast.

Driver delivered, even when road was closed very happy

Good service and ambiance also good staffs are very friendly behavior

I am vegetarian and their veg menu is not satisfactory for me.. its taste less as compared to mac d in India.... Fries are not salty. .. Spicy wrap bilkul v spicy nahi..... Ho sake aapko acha lage....🙏🙏

I ordered a mc flurry and they didn’t put any sauce on it, so I basically only got the vanilla ice cream

Food was very cold . And should of been dips with 20 nuggets. Not good at all

Not really the original McDonald's taste. Very poor service.

Didn't receive my order. Really bad service

The delivery took so long. So I tried to call the restaurant several times but phone was going to voice message.

paid for TRIPLE cheese burgers and was given DOUBLE cheese burgers. the same thing happened when we was in store aswel.

My food never arrived. Now I need to report and wait for refund. Very annoyed.

sent tea instead of latte and didn't send flatbread

We grabbed some nuggets, fries a double cheeseburger and mcchicken. And had a nuggets take away. We all had stomach bug after our visit last sept 26. Toilets aren't that clean, good thing there are tablets for kids to play with. Store looks old and not that clean.

Superb service and staff. Thank you for quality food and amazing service. Good luck

This branch has become a pitstop for Minicabs waiting to collect the rides from the airport so parking was full with most people sitting in their car without ordering anything.

Just to put a name on the salad they put 2 physical bites of chicken on it.

This is such a run down macdonalds. Im surprised they haven't refurbished it. The gents toilet has been broken for ages. No gents cubicle. The panels are broken. The restaurant is always dirty. They should really have 2 people always cleaning the tables. Who is the damn owner of this branch? They should really have a look for themselves.

food never arrived but said it was delivered.

Service with adequate efficiency and time

Takes forever. Bad customer service. Cold food.

Staff fighting each other’s front of customers

Amazing job 👏 Delivery is spot on 👍

Be g restaurant. Staff friendly.

Your orders always have something missing. All our chips for 4 meals all missing that’s not good enough.

I stopped here for a coffee whilst waiting for a relative to be picked up from Heathrow airport. Firstly, there was a hooded male figure curled up asleep on one of the bay seats fast on, feet up & head down, presumably a drunk or homeless for starters, which was a little intimidating to be honest. He had no signs of having food or drink, so wondering why he wasn't being challenged by the staff to move on?! I then went to use the WC & couldn't believe what greeted me in there besides the heavy stench of urine & excrement. This small room had 2 x urinals, a sink & 1 x toilet basin. However, the privacy cubicle surrounding said toilet basin had been completely removed & the remnants of the 'do not use' signs appeared to be stuck to the wall. This unfortunately did not discourage a rather, let's just say, carefree person from being sat on it taking a bowel movement in full view of anyone who was unfortunate enough to walk in at that particular moment!! I just cringed in disbelief and utter embarrassment, making a swift U-turn out of there. I shouted him over when he came out to tell him to use the disabled WC next time, as it's not the done thing to take a dump in full public view, well in the UK at least. However, he didn't appear to understand what I was saying and muttered something back at me in a language I wasn't familiar with. I appreciate that MDs can't control customer behaviour, but in my opinion, this was facilitated by their lack of attention and care to the establishment! Get your disgusting toilets repaired and cleaned because it was an absolute cess pit and the staff there should be ashamed of themselves!!! The worst McDonald's I've ever had the misfortune of visiting!

I didn't get large chocolate milkshake 😕

Very very busy! But mcflurry was spot on

Worst experience, staff is totally rubbish They don’t even listen to the customers This McDonald’s should change the whole staff immediately Worst staff ever

Driver was at restaurant for an hour with no updates, stayed at restaurant for a further 10 mins after collecting food, food was very very cold on arrival, Awful service.

Nice and clean, usual McDonald's food no complaints

Excellent delivery service, incorrect/incomplete order.

eveytime they bring the food my drink is always messy and has been spelled

Actually improved since I last visited.