McDonald's in Hillingdon

40 minutes from order to door not good

I order my food over an 1hr and waited, drove to McDonald’s the staff told me they have cancelled my order but I told them I’ve paid for my food. After that I saw a notification saying your driver on his way everything took upto 2 and… not happy I would like to get refund plus the food was cold not nice

Nearly perfect.....the hash browns were a bit greasy

Food was freezing cold, large chips seemed stale and were only filled up half way. Took 45 mins to deliver when its a few minutes drive away. Not happy

Bag was not sealed properly. All food was hanging out of the boxes and forgot to send any dips

I really appreciate Mr. Muhammad ,he is really courteous and helpful.

Tired of these places being over priced low quality for missing items happens very often now the missing items I won't be ordering again

Fast. Tasty. Good. Mcdonalds. I like it.

All turned up pretty cold, so had to stick it in the microwave for a bit, but all present and tastes good.

I placed my order to Heathrow restaurant, why your team pushed my order to Hayes restaurant??? Heathrow are clean. I'm not happy from Hayes restaurant

Busy McDonald's but clean and quick, well maintained and well staffed

Medium fries were size of small. Container not filled at all and were cold like had been sitting around.

Missing items. Food stone cold.

Quick delivery for a change. The food was better than normal.......moist hot burgers.

Both burgers were uneatable badly prepared and undercooked

The Food was very nice tastes really good

“I had a very disappointing experience at this location. The duty manager, Radhina, displayed extremely rude and unprofessional behavior, which was unacceptable. Despite having video evidence of the incident, the management failed to address the issue properly. Additionally, many staff members seemed to struggle with English, and it appeared that Radhina was taking advantage of them. This created a hostile and uncomfortable environment. The service was far below standard, and I would not recommend this place to anyone until significant improvements are made in staff training and management behavior.”

food was not delivered absolute joke, i now have the unwanted hassle of getting a refund

poor customer service, took my money and didn't deliver my food manager not helpful at all, didn't want to know and walked off. Sunday 19th January 12.00 avoid at all cost absolute rubbish

My drink came squashed and half empty and the burger was cold :(

The dishes are new and the restaurant is very close to the Ibis hotel

Quick lunch. Very busy. Staff were very good

Foodforthought are disabled in this place and the drinks are taste of water today was the last time i go there NO RECOMEND

Half full drink.. drink bag was wet stone cold food

Busy place but no issues staff doing their job waiting a little bit longer than other restaurants but like I said it was busy. Definitely recommend.

I parked my car and stayed at McDonald's for over an hour because it was very busy. We ordered a meal, then later went back to get coffee and dessert, which meant waiting in line twice. Despite being genuine customers, we received a parking ticket. This is extremely disappointing. Customers shouldn’t be penalized for taking their time, especially when the delays were due to how busy the restaurant was.

I ordered 3 beef burgers and 1 chicken but got 2 chicken and 2 beef this has to be a store fault and not the drivers

Stopped for a bite to eat after dropping someone off at Heathrow. Noticed that parking has been reduced to a stay of 60 mins only, does this include disabled parking? Then found all disabled spaces fully of non disabled vehicles. If you are going to use a company to run you car park, don't just rip people off, for staying too long, do something about parking in the disabled bays by non disabled drivers.

Spacious restaurant, food as expected, coffee never tastes fresh.

Enjoyed the burger & not having to cook. Have the same each week & will continue to do so. Had a KFC last week, first one for a long time. It was awful.

No access to toilets in the night which makes no sense. Staff’s behaviour regarding this issue was rude. Soft Drinks have more water than soft drinks itself. Not recommended.

the toilet was closed the staff behaviour was rude and the food was also not good specially the coke was more watery and had not smallest taste of cole

was very nice and did it quickly

Very tasty and it was also very quick.

I visited this McDonald's to meet my partner from a flight landing at Heathrow Terminal 2. This McDonald's had free parking for 60 min. My partner caught a tfl bus from the terminal and it took 8 min and a short walk from the bus stop. At the McDonald's we purchased food and a coffee both of which were served very quickly. I chose to wait at the Cobham Services 30 min away until she had passed security and then drove to the McDonald's. I do not understand people complaining about the 60 min limit. The signs are both on entry and every few cars.

Always perfectly produced and packaged, even enjoyable when cold and or the day after. I will be eating a big M meal again and again

completely the wrong order delivered

missing multiple items including the whole happy meal and can't get hold of anyone to resolve just offering credit when I just want the food

Nice to be served hot food instead of cold. Wasn’t very busy.

missing item. ruined whole meal

Food was cold and been throwing up all night would not go here for love nor money

Worst McDonald's ever, I asked the staff for some Salad on my cheeseburger, he said it can't add it omg, than I asked some extra salad on my mayo chicken, he said he will put extra, when I got my Mayo chicken I had NO SALAD, this was on the Christmas day OMG , stuff is a joke

Food was ok apart from the fries which wasn’t fresh

Chips not salted and stale and no dips given to chicken nuggets

I did not get my order everything but 2 chips and all the dips were given

next time I order a chocolate milkshake, I'd like it to taste like chocolate.

food completely cold no appropriate bag to store was just am aldi bag the food has gone straight to the bin as it was really cold

Surprisingly good. Let down by poor toilet facilities

Only a cheeseburger oasis and 9nuggets was delivered everything else missing food that did come is cold and the oasis is spilt everywhere

I appreciate the driver phoning to let me know he was outside thank you

food freezing cold driver was on a push bike in the rain

MY ORDER NEVER ARRIVED THEY DELIVERED IT SB ELSE AND I CANT UNDERSTAND HOW! I DIDNT PROVIDE ANY CONFIRMATION CODE TO ANY DRIVER NOBODY CAME! AFTER ONE HOUR WAITING THERE IS NO FOOD AND THE MOMEY WAS TAKEN I CANT BELIEVE THE AUDACITY OF THE DRIVER AND THE COMPANY

All the food was cold and you can’t have a cold big tasty. Just wrong as was the mayo chicken. Fries were ok. Not happy

delivery was early but the food was cold

Honestly as a driver regular here everyday mainly coffee and sometimes brakefast but for me perfect always near the airport always find parking spaces Staff her also helpful

Nice driver and tasty food as always

absolutely fab delivery rider and so quick was still hot.

Ordered from bath rd ,courier phoned twice for delivery address, even though I gave postcode, forgot 2large cokes,food was delivered cold,total a waste of money,very disappointed customer.

Food was stone cold when received not happy

Beautiful place. I love McDonald's

When you turn up and the system is updating...update close the shop

Very poor service at the drive though today never experienced such a disgrace .I have been visiting this store for more then 5 years now....at the drive thou we were delayed to take order and the a waiting car behind me kept swearing at me blowing horn ......non of the manager came it wasn't even my fault it was the staff at the drive through window struggling taking order cueing up guest waiting to order an this car behind me swearing at me .when I was at the2nd window for collection again I had to wait for my food ....again the car behind me swearing but non of the manager took action I mean at time I have kids in the car and lucky this time I was alone.....the buisness Manager did not even have the curtousey to apologise more off asked me to move ...what a disgrace

Missing food. Charged for delivery and it didn’t come!

Flavia was amazing and greeted us well and was very courteous to both my kids

My order never arrived, the delivery was late, I texted the driver, and he just put that the order was delivered and disappeared

My Food didnt arrived. I Booked over just eat and waited over 1 hour.

Won't serve at till so had to go through drive through, people that have reading problems and pay by cash should be served at the till, only go to McDonald's when there's no other choice

Breakfast wrap meal with a Hot Coffee ☕️ Lovely

I ordered a big tasty meal but the quantity of fries was half the amount of fries that should have been there. Also the food presentation was really bad. My burger looked as if someone dumped things in it in a rush and it was all over the place. Been a complete waste of time and money.

No dips after we paid for them and cold. Not the drivers fault, McDonald’s fault.

Recently visited the restaurant after long waiting hospital appointment for my pregnant wife before going home, we ordered Dine in but could not find empty clean table. However managed to find one and asked staff to clean the table. We have received the order approximately 35 min and we left from there after 1 hour. I have received parking ticket for parking over 1 hour, the restaurant management should take responsibility to inform their customers about the parking situation if there no free parking. Called the restaurant about the parking ticket and informed me to appeal, the parking agency refused to accept the appeal and advise the restaurant should informed you if you to register your car of you staying over 1 hours. Highly disappointed with this as no prior information provided as the car park was dark and could not read the instructions as provided as other restaurants and supermarkets. Feel like new way scamming customers.

The paper bag was soaked and our drinks were all over the floor. Why cant drinks be delivered in a better cup?

Food was cold and the burger was so squashed and tasted like wood! Really disappointed and disgusted as I get McDonald’s regular. The driver took 40 mins and was in a car! Shouldn’t have taken that long.

A Disappointing Experience at McDonald’s Bath Road. I recently visited the McDonald’s at Heathrow, and unfortunately, my experience was not what I expected. While I was at the ordering screens, a man who appeared to be homeless was sitting nearby. As I began to place my order, he stood up and politely asked me to buy him some food. While I truly sympathize with his difficult situation, the interaction caught me off guard and made me uncomfortable. Ultimately, I left without ordering anything for myself. I understand that these are challenging circumstances for everyone, but I believe McDonald’s should have better measures in place to ensure customers can enjoy their experience without these interruptions, while also considering how to support those in need in a more structured way. I hope this feedback helps improve the experience for all customers in the future.

always missing item everything I place an order

Was sent the complete wrong order. I can’t eat anything from what was sent. Waste of money and time.

McPlant time !!! Popped in for a quick bite. The more I have the McPlant it seems to taste better. Always clean, there seems to be someone cleaning and clearing tables all the time - which is great. Service is variable but mostly tolerable. Depending on what time you actually visit will mean how many people there are. I'd recommend this branch for both take away and sit in dining.

amazing food, bit top salty on the chips ans some were cold but overhaul good.

how can it be possible to forget an item or multiple items EVERY SINGLE TIME i order? bring me my double cheeseburger NOW.

I got the Parking charge notice , I stayed they 1hours and 25 minutes , that’s very bad , I will not visit thay Macdonald’s again .

you forgot one fries and cheese dippers. i want a refund

As McDonal as usual. But the neibourhood is somehow not safe and friendly

Was there at 9:30 pm and the toilets were locked with a note saying that at evening and night it's locked daily. So I left immediately. Just dumb ...... A restaurant in cod weather with no restrooms ..,.🤔

not any sauce was being given

Damaged in delivery, drink spilt all over the food and bag ripped and all food was on the floor as soon as driver took out the bag. I provide pictures and customer service is shocking, just eat are refusing a refund even though it’s very evident on the picture of the damage. Nothing was edible and I had to make a second order. Best believe I will not be ordering from just eat again as nothing is guaranteed, will take your money even if you didn’t receive order

I will order food 04.53 am I will wait more than 20 no food I will ask counter I am waiting no food. One of staff called manager. he came he said to me food manu change he said I will give you different food. I will say I don't want any food i need refund money back he said i can't refund now you came back after 11 am . Still not refund. my money gosh manager pocket or McDonald's 15 BATH ROAD Hayes UB3 5AR. McDonald's Manager name. Jwkauan

Delivery driver picked up my order. Then went to another McDonald’s must of picked up another order. Delivered that first and then delivered mine. When food arrived it was cold

delivery driver was amazing, very kind and friendly, however who ever prepared food not so amazing

3/4 of my order was missing, I was not impressed at all and had to reorder

Food was lukewarm and 3/4 of my order was missing. Never again

Standard offering for a McDonalds. Just have to wonder why there was a bucket of ice on the floor in the gents toilets!?!

Unfortunately all the food which I had ordered was stone cold not acceptable when you pay over £15 you expect much better. It certainly puts you off from buying a McDonalds or KFC from Just Eat or any other food delivery app

The food is not the greatest as the staff rush to make the food and you take 1 bite and the burger falls apart. The chips are always Cold and no salt or flavour. Some staff are friendly and helpful. I had to wait 30 minutes about 1 week ago as they forgot my order and skipped it. Manager was not understanding or did not apologise

A disappointing shame this place lets down how great fast food can be. Unfortunately, there are the odd times or places that service or food is not to the standard you'd expect however....on more than one occasion this McDonalds has left me feeling disappointed The chips were cold, the server did not want to know about this and after 30 mins from getting the main meal ( this is at 3am by the way ) the chips were finally redistributed It was an unfortunate shame that I had this experience before otherwise I'd have looked at it as 'it's a me thing'

Food was stone cold was not enjoyable at all

Always forgetting items and having to reorder and pay delivery and service charge twice which is unfair

Didn’t receive my food. Received someone else’s else’s order. McDonald’s admitted it but told me I had to go through just eat. So we were left without food just chips. Paid nearly £30 for 3 lots of chips

I’m really disappointed with my recent visit to McDonald’s. I had to wait 20 minutes for a simple order of 20 nuggets and 2 fries. For fast food, that’s way too long, and it completely ruined the convenience I expect from McDonald’s. Not happy with the service at all. The number will just disappear from the screen like the order been given but you still have to wait .

Quick McDs before our flight to Dubai

Very happy with the driver. Exceptional customer service and great food. Thanks!