McDonald's in Hillingdon

bathroom code is 1220, toilets are dirty

cheap food but every single table was dirty and the nuggets were like rubber. Good free pick up spot for heathrow though.

Very bad staff infront off disk

Good service, quick, simple and delicious

Bad service, food nowhere near looking as advertised. Keep well clear of this establishment...

I use this restaurant frequently due to its location near Heathrow's terminals 2 & 3. The food is generally acceptable. Unfortunately, the staff are not very approachable - and that includes today's duty manager! 18th April. I went to use the toilet but found the main door would not open. I then noticed a pin pad had been added to the door. I asked the manager if a pin code was required, and he abruptly replied, "Look on your receipt." Okay, if I knew I needed to look at my receipt, I would have done. I have been using the store 10+ years, and I never previously needed a code to use the toilet! Why not put a notice next to the pin pad making the customers aware of the new system? In itself, I have no problem with the introduction of a code due to previous abuse by people only using the car park & toilets but buying nothing - but do not change a system without telling the customers! I would, however, point out that even with the new routine to restrict access to the toilets, the level of hygiene in the toilets has not improved. The floors are still as dirty as ever, and they never will improve if you continue to mop the floor with dirty water! The photo attached is the result of wiping water spilt on the floor.

Toilets were locked. The electronic lock had broken down, so there was no access to any toilets or baby change. Staff couldn't care less about it.

Found a hair in my food .when I ask to speak to a member of staff and the manager who was next to me he said I will be there in a minute with a attuned. Explained this is more important .the bloke was a absolute tool 🔧 no idea.

there is always something missing when you order delivery! they do not always include the dips and straws. also, the way they wrap/pack the food is really bad. I just ordered for delivery a cheesy garlic bread dippers and it looked like it was just thrown inside the bag as the dippers where everywhere. Missing salsa dip also!! There wasn't also a minecraft collectible yet they advertise it!!!!!!!!!!

They will serve you food and drink, through the night but @ 4am the toilets are locked and don't get unlocked until 6am. Use the restaurant @ 400 bath road.

Hi I'm a regular customer, This Mcdonald 15 Mondial way,Harlington ,Hayes, UB3 , Recently early morning Not many Staffs, They are struggling to serve the customers, Pls put more Staffs on Early Morning shift much appreciated. Thanks

Top Quality McDi With All Services.

Firstly do you sort out your system am hungry at home at 1am am still waiting order and delivery boy told me on the system of McDonald was not showing order 0.00/10 rating from me Thx so much

Ordered uber eats at 4:04 am and waited till 5:05 and found out that restaurant cancelled my order. When I made a call Operative told me that my food was stolen by uber driver which wasn’t the case as they couldn’t deliver. Then they asked me to order breakfast and it was the same thing. Rude staff worst service third class outlet

NOT A SINGLE DIP WAS PACKED FOR MY NUGGETS. HAPPENED TWICE ALREADY. CALLED BUT NOBODY BOTHERED TO ANSWER. Just close down if none of your staff are bothered.

Its homeless shelter place... sorry.. photos been taken 10.45 am

Costumer service really bad I ordered 20 nuggets they haven’t provided the sauces I have asks on my receipt and also ask for salsa dip and the manager refused to give me or sell telling me that’s exclusive to cheese bites and also the Fanta was only soda no flavour very bad experience

The toilet is not cleaned upto hygienic standard.

Terrible. Literally the smallest order ever for my 2 kids - 2 Big Mac's, 2 large fries and 2 McFlurry's. Waited ages at the drive through, was given the McFlurry's, then waited ages again for the rest, then got home to melted McFlurry's, one of the burgers looked like it had been stood on and a portion of fries missing. Useless.

I visited bath road hayes McDonald’s first time, atmosphere and service was good.

Quick service, good location near airport

Busy, but good service, at around 1930 hrs in evening

It's a macdonalds it does exactly what it's supposed to do. Can get busy with drivers waiting for pick ups at nearby Heathrow airport

On short distance is located another McDonald wich is very clean and prices are lower( i didn't know Mcdonald's they have different prices) The ambiance in this place( homles speeping inside and outside)(homles eating food from diffrent take away were you could feel smell of different curry) it create an extremly hard situation for your stomac and apetite, i hade to have breackfast outside .Toilets are very old and consumed not sure they are clean because of the extremely the poor status and bad smelling. If choose to,, Eat in " they will give you take away bag. As a result, all the tables and were sitting ,inside the restaurant are dirty, and greasy. To mention tables looks like they haven't been claimed for a very long time.Have to be extremely careful were sitting. This is going to give an impression of very lazy people working here, but also a very lazy management organization . This place it's very often visited by people of different parts of the world, it's obviously giving wrong image. It seems this place they don't have the view for a positive solution and that is sad for being located close of the busiest airports of the world and the busiest flight route of the world which is London -New York. The positive about this place is located close to Heathrow. Car park is nice for maximu 1 h only stay.

Nothing has changed in the last 6 years with this place. Quality of food poor, service poor, sad atmosphere and the order never complete and correct.

We had to wait for our flight and Heathrow airport was closed at midnight plus we were super hungry, the best and easiest option was McDonald’s. It was clean and the bigger location, I ordered food and it came quickly. It is quite a busy location even at night.

It’s McDonald, same as always every time I visit this restaurant

Good place to wait when collecting people from T3 2hrs fee parking and clean loos

The meal tray was dirty, apparently no one even bothered to clean it before gave it out, n I believe there’s an hygiene issue, not a single staff there wore gloves while preparing the meals ! No masks as well!

Every time I ordered my food came either with missing items, cold or stale. They never refund even if was their fault.

Every time I order something from here, something or other is missing from my order or they send items which I don't even eat. I'm really disappointed with the service, it's been more than 6 times that some items are missing or wrong order has been sent, every single time I have to ask for refund. Even when order for dine in or take out it's the same thing. Please tell your team member to double check before they give it. I'm really upset with service.

Not allowed to use toilet in the evening. Never heard of nonsense like this before. If you chose to eat here you must go to toilet in car park. Disgrace.

I visit here a lot and mostly use the drive through. With my experience whenever I had to go to toilet it was always very dirty.

Literally have homeless people that sleep inside and stink the whole place out.. the seats and tables now stink of body odour everywhere. Disgusting environment to sit in

A wonderful, fun atmosphere and a distinctive view

The music aloud is a disgrace! Shouldn’t be in the background?

I order my food over an 1hr and waited, drove to McDonald’s the staff told me they have cancelled my order but I told them I’ve paid for my food. After that I saw a notification saying your driver on his way everything took upto 2 and… not happy I would like to get refund plus the food was cold not nice

40 minutes from order to door not good

rubish service parking charging compny fraud no way contact

Staff were rude, and shut the toilets extremely early. When asked to use bathroom for a emergency staff was rude, and manager said they shut at 10 (despite being open 24/7) when we were in here way before 10 (9pm) and they were shut!!!

The restaurant is opened for business 24/7 but Not Toilet facilities after 10pm nearly everyday, Not really nice 👎. This is my 3rd time this happened.

Nearly perfect.....the hash browns were a bit greasy

Food was freezing cold, large chips seemed stale and were only filled up half way. Took 45 mins to deliver when its a few minutes drive away. Not happy

Bag was not sealed properly. All food was hanging out of the boxes and forgot to send any dips

Not a lover but it filled a need today. Clean and accessible. Food as good as McDonald's gets.

I really appreciate Mr. Muhammad ,he is really courteous and helpful.

Tired of these places being over priced low quality for missing items happens very often now the missing items I won't be ordering again

All turned up pretty cold, so had to stick it in the microwave for a bit, but all present and tastes good.

Fast. Tasty. Good. Mcdonalds. I like it.

Busy McDonald's but clean and quick, well maintained and well staffed

I placed my order to Heathrow restaurant, why your team pushed my order to Hayes restaurant??? Heathrow are clean. I'm not happy from Hayes restaurant

Missing items. Food stone cold.

Medium fries were size of small. Container not filled at all and were cold like had been sitting around.

Quick delivery for a change. The food was better than normal.......moist hot burgers.

Both burgers were uneatable badly prepared and undercooked

The Food was very nice tastes really good

“I had a very disappointing experience at this location. The duty manager, Radhina, displayed extremely rude and unprofessional behavior, which was unacceptable. Despite having video evidence of the incident, the management failed to address the issue properly. Additionally, many staff members seemed to struggle with English, and it appeared that Radhina was taking advantage of them. This created a hostile and uncomfortable environment. The service was far below standard, and I would not recommend this place to anyone until significant improvements are made in staff training and management behavior.”

food was not delivered absolute joke, i now have the unwanted hassle of getting a refund

poor customer service, took my money and didn't deliver my food manager not helpful at all, didn't want to know and walked off. Sunday 19th January 12.00 avoid at all cost absolute rubbish

My drink came squashed and half empty and the burger was cold :(

The dishes are new and the restaurant is very close to the Ibis hotel

Quick lunch. Very busy. Staff were very good

Foodforthought are disabled in this place and the drinks are taste of water today was the last time i go there NO RECOMEND

Busy place but no issues staff doing their job waiting a little bit longer than other restaurants but like I said it was busy. Definitely recommend.

Half full drink.. drink bag was wet stone cold food

I ordered 3 beef burgers and 1 chicken but got 2 chicken and 2 beef this has to be a store fault and not the drivers

I parked my car and stayed at McDonald's for over an hour because it was very busy. We ordered a meal, then later went back to get coffee and dessert, which meant waiting in line twice. Despite being genuine customers, we received a parking ticket. This is extremely disappointing. Customers shouldn’t be penalized for taking their time, especially when the delays were due to how busy the restaurant was.

Spacious restaurant, food as expected, coffee never tastes fresh.

Stopped for a bite to eat after dropping someone off at Heathrow. Noticed that parking has been reduced to a stay of 60 mins only, does this include disabled parking? Then found all disabled spaces fully of non disabled vehicles. If you are going to use a company to run you car park, don't just rip people off, for staying too long, do something about parking in the disabled bays by non disabled drivers.

Enjoyed the burger & not having to cook. Have the same each week & will continue to do so. Had a KFC last week, first one for a long time. It was awful.

the toilet was closed the staff behaviour was rude and the food was also not good specially the coke was more watery and had not smallest taste of cole

was very nice and did it quickly

No access to toilets in the night which makes no sense. Staff’s behaviour regarding this issue was rude. Soft Drinks have more water than soft drinks itself. Not recommended.

Very tasty and it was also very quick.

I visited this McDonald's to meet my partner from a flight landing at Heathrow Terminal 2. This McDonald's had free parking for 60 min. My partner caught a tfl bus from the terminal and it took 8 min and a short walk from the bus stop. At the McDonald's we purchased food and a coffee both of which were served very quickly. I chose to wait at the Cobham Services 30 min away until she had passed security and then drove to the McDonald's. I do not understand people complaining about the 60 min limit. The signs are both on entry and every few cars.

Always perfectly produced and packaged, even enjoyable when cold and or the day after. I will be eating a big M meal again and again

missing multiple items including the whole happy meal and can't get hold of anyone to resolve just offering credit when I just want the food

Nice to be served hot food instead of cold. Wasn’t very busy.

completely the wrong order delivered

missing item. ruined whole meal

Food was cold and been throwing up all night would not go here for love nor money

DREADFUL ordered delivery never arrived Absolutely dreadful customer service Dreadful company Dreadful customer service Dreadful customer service

Worst McDonald's ever, I asked the staff for some Salad on my cheeseburger, he said it can't add it omg, than I asked some extra salad on my mayo chicken, he said he will put extra, when I got my Mayo chicken I had NO SALAD, this was on the Christmas day OMG , stuff is a joke

food completely cold no appropriate bag to store was just am aldi bag the food has gone straight to the bin as it was really cold

I did not get my order everything but 2 chips and all the dips were given

next time I order a chocolate milkshake, I'd like it to taste like chocolate.

Chips not salted and stale and no dips given to chicken nuggets

Food was ok apart from the fries which wasn’t fresh

Only a cheeseburger oasis and 9nuggets was delivered everything else missing food that did come is cold and the oasis is spilt everywhere

Surprisingly good. Let down by poor toilet facilities

food freezing cold driver was on a push bike in the rain

I appreciate the driver phoning to let me know he was outside thank you

MY ORDER NEVER ARRIVED THEY DELIVERED IT SB ELSE AND I CANT UNDERSTAND HOW! I DIDNT PROVIDE ANY CONFIRMATION CODE TO ANY DRIVER NOBODY CAME! AFTER ONE HOUR WAITING THERE IS NO FOOD AND THE MOMEY WAS TAKEN I CANT BELIEVE THE AUDACITY OF THE DRIVER AND THE COMPANY

All the food was cold and you can’t have a cold big tasty. Just wrong as was the mayo chicken. Fries were ok. Not happy

Honestly as a driver regular here everyday mainly coffee and sometimes brakefast but for me perfect always near the airport always find parking spaces Staff her also helpful

delivery was early but the food was cold

Nice driver and tasty food as always

absolutely fab delivery rider and so quick was still hot.

Ordered from bath rd ,courier phoned twice for delivery address, even though I gave postcode, forgot 2large cokes,food was delivered cold,total a waste of money,very disappointed customer.

Beautiful place. I love McDonald's