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2.9

Based on 3.251 opinions finded in 2 websites

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Nº 568 in 636 in Dumfries & Galloway

Nº 11 of 15 American in Dumfries & Galloway

CUSTOMERS TALK ABOUT DISHES WITH..mustcoffeechickenbeautifulsalad

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Very poor food, had to take order back at least 5 times for them to get it right Wanted medium coke and they gave me a small and said they didn't have any cups other than small Didn't get my money back for it either

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Finlay Boyd Marshall . 2025-05-30

MORE AT Google

Stopped off at services for a break. Food ok filled a whole.

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Ceri Williams . 2025-05-28

MORE AT Google

supposed to be a 24 hour but was closed, not eat all day.

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Jamie Wilson . 2025-05-27

MORE AT Google

about 8 workers behind counter,and customers waiting to long to be served,some just wanting cups of tea that were made and sat to the side,because ther number wasn't called ,they weren't waiting on food,tea going cold,shocking service.

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kojie rogerson . 2025-05-25

MORE AT Google

Good for a quick on the road bite or coffee

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Ben Cross . 2025-05-24

MORE AT Google

Only one star for atmosphere as I was sitting alone like a sad sack eating my MC whatever in the car

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brian herdman . 2025-05-23

MORE AT Google

Food looked nothing like what it should. Zero effort from kitchen staff in making a QP & cheese

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Scott Telford . 2025-05-22

MORE AT Google

Terrible place. Waited ages to get served. Food was horrible.

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kevin mcnulty . 2025-05-21

MORE AT Google

It does what it says on the tin, but what sets this apart is that I ordered on the app in the car park and by the time I walked in my order was ready and it was clearly fresh out. Exactly what was needed👍

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STEVE P . 2025-05-20

MORE AT Google

Better than many others I've been to. Food hot and fresh!

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Matt . 2025-05-11

MORE AT Google

Standard. Mcdonalds easy and convenient.

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Emma . 2025-05-11

MORE AT Google

Was ok not a lot to say about it to be honest, uneventful

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Loraine “Unic71” Lear . 2025-05-09

MORE AT Google

We went at like midnight there were 2-3 staff standing there chatting away for ages ! We got our food as they just stood and continued to chat away like we weren’t there and our food was horrible ! And cold and the beef burgers must have just been sitting there for ages it was the worst experience ever 🤢 never has such a disgusting tasting burger we couldn’t even eat it .

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amie gallacher . 2025-05-07

MORE AT Google

About 2pm Sunday. Busy. Overhead did not show orders preparing nor ready. Eat in - expected a tray, not a sack. Food ready: what, no tray? It was offered, but later, when I looked around, nobody was given the courtesy of a tray. Clearly, it is a policy to suit the operator and not the paying customer. Drinks followed, and I had to ask for milk for my tea. Little points, yes, but basic service. The fries were tepid, and the burgers were barely warm. It seems they don't really care, so be careful.

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Alan Mills . 2025-05-05

MORE AT Google

Good, fast service considering the queues.

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Alexandra The Great . 2025-05-05

MORE AT Google

Slow service. Front of house need geeing up

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Lizzy Hatch . 2025-05-04

MORE AT Google

Good branded outlet with good service and products. Went on a busy day and ordered some products. They appeared quickly and were good quality. Will use again.

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Roy Kirk . 2025-04-30

MORE AT Google

Clearly state dine in gave us the away and didn't give us sauce requests for nuggets

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KungFuMonk . 2025-04-29

MORE AT Google

Great service, also nice and clean

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J . 2025-04-27

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Indian Jay:-Every vegetarian and vegan food is unavailable due to short of vegetables...

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Jay Maheta . 2025-04-25

MORE AT Google

Nice clean area to stop and take a break

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Cath Rio . 2025-04-19

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Really slow waited over 20 mins for 2 happy meals, disappointing and there was loads of staff in just wandering around.

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Angela McGregor . 2025-04-19

MORE AT Google

Good service and nice breakfast.

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Jonathan Phelan . 2025-04-16

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The system was down apparently and can't order even thru the counter. Advise to wait for 30 minutes which was not good. I know it's not the crews fault but they should have a back-up plan when things happens like this.

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M M Montaril . 2025-04-14

MORE AT Google

Fast service. Everything piping hot.

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Kyle Alex . 2025-04-12

MORE AT Google

It's McDonald's but a poor one. Slow service, order incorrect touch screen not working,

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Benson Ward . 2025-04-12

MORE AT Google

Had breakfast. Service station so pricier than your local Maccy's.

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Steven Hausrath . 2025-04-11

MORE AT Google

Again the ingredients are missing.

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Z. P. . 2025-04-11

MORE AT Google

Only had coffee n burger but was lovely

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Jimmy Muirhead . 2025-04-07

MORE AT Google

Brilliant as always. Had a Big Mac meal. Fast service, hot tasty food. Can't ask for any more.

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Movie Fan . 2025-04-03

MORE AT Google

It's McDonald's crap but needs must

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Pamela Adam . 2025-04-01

MORE AT Google

It is predictable service and quality from Roadchef and McDonald's. Waiting was acceptable. Facilty was clean and tables being cleared by staff quickly.

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S Kelly (SJK) . 2025-03-30

MORE AT Google

I don't eat fast food we just stop here on the was to blackpool and on the way back to Scotland as we absolutely love MacDonalds coffee.

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Wee Teenie . 2025-03-29

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Burnt chips (Dont know how you burn chips but they managed it)

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Jelly 98 . 2025-03-25

MORE AT Google

Lovely service stop with a mediocre mcdonalds, they never have the full menu up and running, they take forever to make basic meals.

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Iam Pathfinder . 2025-03-14

MORE AT Google

Ordered triple cheeseburger, got a double instead

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Matt C . 2025-03-12

MORE AT Google

It's a McDonald's, you know what you're going to get

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Thomas Hobbs . 2025-02-18

MORE AT Google

ZERO. Worst McDonald's in britain. 80% of service tills not working. Snail service and can't even build a big mac twice to the point of not bothering to ask again as the staff at too simple to understand. Nobody gives a shit here. Google should provide zero scores or even minus

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shaun Fielding . 2025-02-18

MORE AT Google

not enough staff to keep tables clear of glasses and plates

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P Dunne . 2025-02-15

MORE AT Google

Very long wait, for a fast food, service station......

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Helen . 2025-02-15

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Drive through service a little slow to take order considering no other vehicles there. But still one of my go-to's for a latte.

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Calogero Montana . 2025-02-12

MORE AT Google

This is my favorite services ever, partly because it has a 24/7 McDonalds! Always quick service and clean and tidy. Places to eat inside or eat out by the lake. I use these services regularly and have never been disappointed with the McDs

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Lian Pate . 2025-02-10

MORE AT Google

Being local we treat ourselves to a big mac meal probably too often. The food here is always fresh and tasty every time. Would highly recommend here if your passing on the M74 .

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garry anderson . 2025-02-04

MORE AT Google

Probably the worst burger I've ever had. Drive through, as at the hospital, so couldn't complain. Dried out buns and the meat was dried out as well. Chips were good

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Alan Clark . 2025-02-01

MORE AT Google

Great convenience food shop,app doesn't work but can get a code to order & get my points,PS love the geese that dominate the whole services,they just cross the road without a care in the world.😃😃

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Lyndon Grady . 2025-01-31

MORE AT Google

Power went out , at Annandale services on sat 25th Jan and the staff were so amazing ,especially the young man Obin , what a pleasant and helpful young man, thank you

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Carole-Anne S . 2025-01-25

MORE AT TripAdvisor

Fast and friendly service, served very carefully.

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Witek Pogoda . 2025-01-25

MORE AT Google

To big a queue still food was good

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john anderson . 2025-01-16

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Had to wait ages for "freshly made" and both burgers and chips stone cold. Not particularly busy either. They don't care as you are a captive market. McDonald's generally getting worse everywhere.

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alistgr . 2025-01-13

MORE AT Google

Great service, delicious food as usual, friendly staff

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Aksel . 2025-01-10

MORE AT Google

Always wanted to try this place, clean and tidy..

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Ellis Marsh . 2025-01-08

MORE AT Google

Very good service and friendly staff

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William_ Nicholson556 . 2025-01-01

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It's a service station only good for a quick grab and drive. Parking is free for 2 hours only. Usually it's very busy and not easy to find parking spot close to the entrance. Cleanliness could be improved and attention to details would make a major difference on the atmosphere. Ordered over the touchscreen and still items were smaller and missing. Check them, and complain. Some food items are good and tasty some just a bad joke. It's okay just to grab something for the road and drive away as soon as possible.

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Andras Lukacs . 2024-12-29

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The Mcmuffin is not what they use to be they seem much smaller as size of bun, but they did have a deal on at moment but bacon and egg with a drink and was almost half of normal price. But did have to scroll right down to bottom of screen to see it

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Graham Buckley . 2024-12-28

MORE AT Google

Very busy as expected as it is a service point for people travelling

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O J Idemudia . 2024-12-25

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Found gluten-free menu option through the Allergy section of the order screen: veggie dippers and chips! No chicken and bacon salad though, the other option.

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Nick Young . 2024-12-20

MORE AT Google

Great mc d service was good food was hot loads of seating

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terry smith . 2024-12-18

MORE AT Google

It is an authentic,really cool atmosphere for good food and relaxation 😌.

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Oluyomi Ewedemi . 2024-12-18

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Food was cold .asked staff to take my things to table because I have trouble walking was told to dissy to do so . Atmosphere what Atmosphere.

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RAYMOND Mc CARTNEY . 2024-12-15

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Typical motorway services, everything over priced. Watch out for the Geese

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Colin Campbell . 2024-12-10

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Chicken nuggets were undercooked. There was a sticker (food label of some type) stuck to one of the sandwiches. Saw it when I was about to take a bite.

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Terri . 2024-12-08

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Food always comes cold and there's always something missing.

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M . 2024-12-05

MORE AT Google

It is pretty much the same as any other McDonald's.

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Ian Dowland . 2024-12-04

MORE AT Google

Had a quick stop at the services. Had a cup of tea. Server was fast and friendly

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Lisa Rumble . 2024-12-01

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Food took a long time to come and they got our coffees completely mixed up. One of the burgers had been slammed together with more food in the box than in the burger. I'm glad at can at least say it tasted good though! Perhaps more effort needs to be put into their service...

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Romy Knight . 2024-11-28

MORE AT Google

Food was good, they got our order right without any missing bits. Took ages to get it out order but it was busy. Typical McDonald's service nowadays

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James Crownshaw . 2024-11-26

MORE AT Google

Shocking!!! The worst McDonald's I've ever had. BEWARE, the food is cold the fries were greasy. Do not buy here

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Craig macphee . 2024-11-20

MORE AT Google

Not a fan of this fast food outlet. Haven't used it for years and was worse than I remembered!

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Teenybash21 . 2024-11-19

MORE AT Google

Very nice and polite staff very clean throughout sometimes a bit busy was when I was in just think what time you go in but it's understandable if slow if busy very welcoming and a really nice view of the lake having something to eat

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mathew dallimore . 2024-11-18

MORE AT Google

I was disappointed that the hot food counter has been discontinued at this shop. I have stopped here on a number of previous occasions en route to the rail station at Bloxwich when attending the Classic car show at the NEC and was looking forward to a hot roll or a pastry. I did get a nice coffee, though. Good sized car park in front of the shop. Wheelchair accessible.

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Iain Macpherson . 2024-11-17

MORE AT Google

20 mins for a wrap meal with white coffee at 13:56. Fries were greasy and over salted. No apology on being given food and wasn't particularly busy with lots of staff on. This isn't my first visit but definitely my last. This is probably the slowest McDonald's in the UK.

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Mark Ogden . 2024-11-14

MORE AT Google

It's really a driver through type establishment with a few seats and tables. The staff were efficient but didn't have time to talk or even communicate

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Ken Sanderson . 2024-11-13

MORE AT Google

Got to be one of the slowest McDonalds in the UK.

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Ben Screen . 2024-11-13

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M74 PIT Stop with MCD's to put some fuel in the belly. Ordered at the table using the app, which is another story. It's slower than a week in jail. You would be better to speak to an actual person..... Food was quick, warm, and done its required job prior to resuming the journey. £5 meal deal, seems good value as well.

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Mark Johnstone . 2024-11-12

MORE AT Google

Very slow service short staffed

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Nicky Turnbull . 2024-11-11

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Worst McDonald’s experience, no Mcplants…around half an hour wait for service, lots of staff sat staring at screens and making drinks but no food. Chaotic management in this place.

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J Hnm . 2024-11-08

MORE AT Google

Fast food that takes ages the idea of macdonalds is go in get fed leave not wait for ages and it must be a long wait because the food always arrives cold big disappointment

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Al Rogers . 2024-11-06

MORE AT Google

Faultless and delicious, found a great area to sit like being at a conference with a view over the pond/lake at the back.

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murray parrott . 2024-11-05

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A rarity to get hot, fresh salty fries, a great experience over other McDonald's soggy fries. Fairly quick service and on the ball staff ⚕️

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Wayne Gaskell . 2024-11-02

MORE AT Google

Deliberately didn't go there as it is average, slow and they persist in making you order through an app or wrestle with a giant screen. This is all very well if you want a burger with unimaginable "stuff" on it or have limited interaction with the platoon of highly trained staff. Frankly this is not "fast food" and the next step will be McDonalds getting customers to cook it themselves

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Simon WOODCOCK . 2024-11-02

MORE AT Google

McDonald's is not fast food anymore. It is far too slow even just ordering a burger and mcnuggets. The old system with the food in the shutes was much quicker.

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Ron Norman . 2024-10-30

MORE AT Google

It's like eating a sweaty slipper in a toilet

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Robin Fitzpatrick . 2024-10-29

MORE AT Google

Good place to stop and have a break from driving and have something to eat 👍

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slawomir kogut . 2024-10-29

MORE AT Google

Pit stop on our way to Scotland Two Cappuccinos and a rest room. Stopped to spend a penny spent a fiver

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alex McMillan . 2024-10-27

MORE AT Google

Absolutely ridiculous. Stopped by on the way to Glasgow, hoping we’d get a quick snack - we were mistaken. We waited half an hour for our food (an order consisting of 2 coffees, a mcmuffin and a flatbread). It was clear to see the massive queue of people waiting to get their food, and it was also clear to see the ludicrous number of staff who were idle in the kitchen. I hate to write bad reviews, but unfortunately I felt compelled to point out these issues. Not only was our food cold, but we arrived late to the university open day in glasgow.

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Ada . 2024-10-26

MORE AT Google

So packed we left for a quieter place. But when we were in a few months ago it was nice. So my review will be for that time.

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John Hopwood . 2024-10-24

MORE AT Google

Fast Food...🤣😭, ordered a Sausage McMuffin and a Toffee Late. I waited over ten minutes to get it (not busy at all), when I was down the motorway, cold McMuffin and a standard coffee.... just shit.

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Stephen o'keefe . 2024-10-21

MORE AT Google

Was one best service at a mcdonald's wee have had food was fresh and hot so where hot drinks

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Robert Grieve . 2024-10-20

MORE AT Google

Slowest fast food ever, mcflurrys were melted by the time we got the food avoid if you can

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Jim Moore . 2024-10-20

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Right in the first stop after miles has all the facilities required

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Mohammed Salman Baig . 2024-10-19

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I had just been to pick my son up and stopped here for his tea. Once I returned home(only a 2 minute drive) the food was barley warm and the chips were like cardboard, dry and tasteless which they always seem to be from this restaurant.

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Mark Slater . 2024-10-19

MORE AT Google

The staff were overwhelmed. Took 45 for our order to arrive.

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Jim Boyle . 2024-10-18

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Quick service, cheerful staff despite being Scottish

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George E . 2024-10-16

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Driving from Kent to Scotland and desperate for food just past 6pm. We had to get McDonald's due to Costa being overwhelmed and the other place being shut. Never again, would sooner eat a raw cabbage. It would be far healthier than that garbage.

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slimhope1 . 2024-10-14

MORE AT Google

You get what you ask for at this fast food restaurant, cheap food and drink.

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Victoria “Tor” Hutchison . 2024-10-11

MORE AT Google

The place itself is fine with good service but the hamburgers are miserable, but when you see the photos and compare it with what you receive, you can see that it is a global problem for McDonald's.

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José Lopez . 2024-10-11

MORE AT Google

Clean and tidy Service is a bit slow

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Neil Duncan . 2024-10-11

MORE AT Google

An option for any time. The snacks are the same.

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Lorette Garcia Sandeville Lorette . 2024-10-11

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Always a good stop hear on a trip up the m6

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Tony Coray . 2024-10-10

MORE AT Google

10p for a paper bag, when only take out is possible?

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Andreas Dau . 2024-10-10

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