Based on 3.251 opinions finded in 2 websites
Based on 3.251 opinions finded in 2 websites
Nº 568 in 636 in Dumfries & Galloway
Nº 11 of 15 American in Dumfries & Galloway
Opinions
Very poor food, had to take order back at least 5 times for them to get it right Wanted medium coke and they gave me a small and said they didn't have any cups other than small Didn't get my money back for it either
Finlay Boyd Marshall . 2025-05-30
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Stopped off at services for a break. Food ok filled a whole.
Ceri Williams . 2025-05-28
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supposed to be a 24 hour but was closed, not eat all day.
Jamie Wilson . 2025-05-27
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about 8 workers behind counter,and customers waiting to long to be served,some just wanting cups of tea that were made and sat to the side,because ther number wasn't called ,they weren't waiting on food,tea going cold,shocking service.
kojie rogerson . 2025-05-25
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Good for a quick on the road bite or coffee
Ben Cross . 2025-05-24
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Only one star for atmosphere as I was sitting alone like a sad sack eating my MC whatever in the car
brian herdman . 2025-05-23
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Food looked nothing like what it should. Zero effort from kitchen staff in making a QP & cheese
Scott Telford . 2025-05-22
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Terrible place. Waited ages to get served. Food was horrible.
kevin mcnulty . 2025-05-21
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It does what it says on the tin, but what sets this apart is that I ordered on the app in the car park and by the time I walked in my order was ready and it was clearly fresh out. Exactly what was needed👍
STEVE P . 2025-05-20
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Better than many others I've been to. Food hot and fresh!
Matt . 2025-05-11
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Standard. Mcdonalds easy and convenient.
Emma . 2025-05-11
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Was ok not a lot to say about it to be honest, uneventful
Loraine “Unic71” Lear . 2025-05-09
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We went at like midnight there were 2-3 staff standing there chatting away for ages ! We got our food as they just stood and continued to chat away like we weren’t there and our food was horrible ! And cold and the beef burgers must have just been sitting there for ages it was the worst experience ever 🤢 never has such a disgusting tasting burger we couldn’t even eat it .
amie gallacher . 2025-05-07
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About 2pm Sunday. Busy. Overhead did not show orders preparing nor ready. Eat in - expected a tray, not a sack. Food ready: what, no tray? It was offered, but later, when I looked around, nobody was given the courtesy of a tray. Clearly, it is a policy to suit the operator and not the paying customer. Drinks followed, and I had to ask for milk for my tea. Little points, yes, but basic service. The fries were tepid, and the burgers were barely warm. It seems they don't really care, so be careful.
Alan Mills . 2025-05-05
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Good, fast service considering the queues.
Alexandra The Great . 2025-05-05
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Slow service. Front of house need geeing up
Lizzy Hatch . 2025-05-04
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Good branded outlet with good service and products. Went on a busy day and ordered some products. They appeared quickly and were good quality. Will use again.
Roy Kirk . 2025-04-30
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Clearly state dine in gave us the away and didn't give us sauce requests for nuggets
KungFuMonk . 2025-04-29
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Great service, also nice and clean
J . 2025-04-27
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Indian Jay:-Every vegetarian and vegan food is unavailable due to short of vegetables...
Jay Maheta . 2025-04-25
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Nice clean area to stop and take a break
Cath Rio . 2025-04-19
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Really slow waited over 20 mins for 2 happy meals, disappointing and there was loads of staff in just wandering around.
Angela McGregor . 2025-04-19
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Good service and nice breakfast.
Jonathan Phelan . 2025-04-16
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The system was down apparently and can't order even thru the counter. Advise to wait for 30 minutes which was not good. I know it's not the crews fault but they should have a back-up plan when things happens like this.
M M Montaril . 2025-04-14
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Fast service. Everything piping hot.
Kyle Alex . 2025-04-12
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It's McDonald's but a poor one. Slow service, order incorrect touch screen not working,
Benson Ward . 2025-04-12
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Had breakfast. Service station so pricier than your local Maccy's.
Steven Hausrath . 2025-04-11
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Again the ingredients are missing.
Z. P. . 2025-04-11
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Only had coffee n burger but was lovely
Jimmy Muirhead . 2025-04-07
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Brilliant as always. Had a Big Mac meal. Fast service, hot tasty food. Can't ask for any more.
Movie Fan . 2025-04-03
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It's McDonald's crap but needs must
Pamela Adam . 2025-04-01
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It is predictable service and quality from Roadchef and McDonald's. Waiting was acceptable. Facilty was clean and tables being cleared by staff quickly.
S Kelly (SJK) . 2025-03-30
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I don't eat fast food we just stop here on the was to blackpool and on the way back to Scotland as we absolutely love MacDonalds coffee.
Wee Teenie . 2025-03-29
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Burnt chips (Dont know how you burn chips but they managed it)
Jelly 98 . 2025-03-25
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Lovely service stop with a mediocre mcdonalds, they never have the full menu up and running, they take forever to make basic meals.
Iam Pathfinder . 2025-03-14
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Ordered triple cheeseburger, got a double instead
Matt C . 2025-03-12
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It's a McDonald's, you know what you're going to get
Thomas Hobbs . 2025-02-18
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ZERO. Worst McDonald's in britain. 80% of service tills not working. Snail service and can't even build a big mac twice to the point of not bothering to ask again as the staff at too simple to understand. Nobody gives a shit here. Google should provide zero scores or even minus
shaun Fielding . 2025-02-18
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not enough staff to keep tables clear of glasses and plates
P Dunne . 2025-02-15
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Very long wait, for a fast food, service station......
Helen . 2025-02-15
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Drive through service a little slow to take order considering no other vehicles there. But still one of my go-to's for a latte.
Calogero Montana . 2025-02-12
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This is my favorite services ever, partly because it has a 24/7 McDonalds! Always quick service and clean and tidy. Places to eat inside or eat out by the lake. I use these services regularly and have never been disappointed with the McDs
Lian Pate . 2025-02-10
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Being local we treat ourselves to a big mac meal probably too often. The food here is always fresh and tasty every time. Would highly recommend here if your passing on the M74 .
garry anderson . 2025-02-04
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Probably the worst burger I've ever had. Drive through, as at the hospital, so couldn't complain. Dried out buns and the meat was dried out as well. Chips were good
Alan Clark . 2025-02-01
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Great convenience food shop,app doesn't work but can get a code to order & get my points,PS love the geese that dominate the whole services,they just cross the road without a care in the world.😃😃
Lyndon Grady . 2025-01-31
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Power went out , at Annandale services on sat 25th Jan and the staff were so amazing ,especially the young man Obin , what a pleasant and helpful young man, thank you
Carole-Anne S . 2025-01-25
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Fast and friendly service, served very carefully.
Witek Pogoda . 2025-01-25
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To big a queue still food was good
john anderson . 2025-01-16
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Had to wait ages for "freshly made" and both burgers and chips stone cold. Not particularly busy either. They don't care as you are a captive market. McDonald's generally getting worse everywhere.
alistgr . 2025-01-13
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Great service, delicious food as usual, friendly staff
Aksel . 2025-01-10
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Always wanted to try this place, clean and tidy..
Ellis Marsh . 2025-01-08
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Very good service and friendly staff
William_ Nicholson556 . 2025-01-01
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It's a service station only good for a quick grab and drive. Parking is free for 2 hours only. Usually it's very busy and not easy to find parking spot close to the entrance. Cleanliness could be improved and attention to details would make a major difference on the atmosphere. Ordered over the touchscreen and still items were smaller and missing. Check them, and complain. Some food items are good and tasty some just a bad joke. It's okay just to grab something for the road and drive away as soon as possible.
Andras Lukacs . 2024-12-29
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The Mcmuffin is not what they use to be they seem much smaller as size of bun, but they did have a deal on at moment but bacon and egg with a drink and was almost half of normal price. But did have to scroll right down to bottom of screen to see it
Graham Buckley . 2024-12-28
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Very busy as expected as it is a service point for people travelling
O J Idemudia . 2024-12-25
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Found gluten-free menu option through the Allergy section of the order screen: veggie dippers and chips! No chicken and bacon salad though, the other option.
Nick Young . 2024-12-20
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Great mc d service was good food was hot loads of seating
terry smith . 2024-12-18
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It is an authentic,really cool atmosphere for good food and relaxation 😌.
Oluyomi Ewedemi . 2024-12-18
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Food was cold .asked staff to take my things to table because I have trouble walking was told to dissy to do so . Atmosphere what Atmosphere.
RAYMOND Mc CARTNEY . 2024-12-15
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Typical motorway services, everything over priced. Watch out for the Geese
Colin Campbell . 2024-12-10
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Chicken nuggets were undercooked. There was a sticker (food label of some type) stuck to one of the sandwiches. Saw it when I was about to take a bite.
Terri . 2024-12-08
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Food always comes cold and there's always something missing.
M . 2024-12-05
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It is pretty much the same as any other McDonald's.
Ian Dowland . 2024-12-04
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Had a quick stop at the services. Had a cup of tea. Server was fast and friendly
Lisa Rumble . 2024-12-01
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Food took a long time to come and they got our coffees completely mixed up. One of the burgers had been slammed together with more food in the box than in the burger. I'm glad at can at least say it tasted good though! Perhaps more effort needs to be put into their service...
Romy Knight . 2024-11-28
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Food was good, they got our order right without any missing bits. Took ages to get it out order but it was busy. Typical McDonald's service nowadays
James Crownshaw . 2024-11-26
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Shocking!!! The worst McDonald's I've ever had. BEWARE, the food is cold the fries were greasy. Do not buy here
Craig macphee . 2024-11-20
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Not a fan of this fast food outlet. Haven't used it for years and was worse than I remembered!
Teenybash21 . 2024-11-19
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Very nice and polite staff very clean throughout sometimes a bit busy was when I was in just think what time you go in but it's understandable if slow if busy very welcoming and a really nice view of the lake having something to eat
mathew dallimore . 2024-11-18
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I was disappointed that the hot food counter has been discontinued at this shop. I have stopped here on a number of previous occasions en route to the rail station at Bloxwich when attending the Classic car show at the NEC and was looking forward to a hot roll or a pastry. I did get a nice coffee, though. Good sized car park in front of the shop. Wheelchair accessible.
Iain Macpherson . 2024-11-17
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20 mins for a wrap meal with white coffee at 13:56. Fries were greasy and over salted. No apology on being given food and wasn't particularly busy with lots of staff on. This isn't my first visit but definitely my last. This is probably the slowest McDonald's in the UK.
Mark Ogden . 2024-11-14
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It's really a driver through type establishment with a few seats and tables. The staff were efficient but didn't have time to talk or even communicate
Ken Sanderson . 2024-11-13
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Got to be one of the slowest McDonalds in the UK.
Ben Screen . 2024-11-13
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M74 PIT Stop with MCD's to put some fuel in the belly. Ordered at the table using the app, which is another story. It's slower than a week in jail. You would be better to speak to an actual person..... Food was quick, warm, and done its required job prior to resuming the journey. £5 meal deal, seems good value as well.
Mark Johnstone . 2024-11-12
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Very slow service short staffed
Nicky Turnbull . 2024-11-11
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Worst McDonald’s experience, no Mcplants…around half an hour wait for service, lots of staff sat staring at screens and making drinks but no food. Chaotic management in this place.
J Hnm . 2024-11-08
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Fast food that takes ages the idea of macdonalds is go in get fed leave not wait for ages and it must be a long wait because the food always arrives cold big disappointment
Al Rogers . 2024-11-06
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Faultless and delicious, found a great area to sit like being at a conference with a view over the pond/lake at the back.
murray parrott . 2024-11-05
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A rarity to get hot, fresh salty fries, a great experience over other McDonald's soggy fries. Fairly quick service and on the ball staff ⚕️
Wayne Gaskell . 2024-11-02
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Deliberately didn't go there as it is average, slow and they persist in making you order through an app or wrestle with a giant screen. This is all very well if you want a burger with unimaginable "stuff" on it or have limited interaction with the platoon of highly trained staff. Frankly this is not "fast food" and the next step will be McDonalds getting customers to cook it themselves
Simon WOODCOCK . 2024-11-02
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McDonald's is not fast food anymore. It is far too slow even just ordering a burger and mcnuggets. The old system with the food in the shutes was much quicker.
Ron Norman . 2024-10-30
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It's like eating a sweaty slipper in a toilet
Robin Fitzpatrick . 2024-10-29
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Good place to stop and have a break from driving and have something to eat 👍
slawomir kogut . 2024-10-29
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Pit stop on our way to Scotland Two Cappuccinos and a rest room. Stopped to spend a penny spent a fiver
alex McMillan . 2024-10-27
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Absolutely ridiculous. Stopped by on the way to Glasgow, hoping we’d get a quick snack - we were mistaken. We waited half an hour for our food (an order consisting of 2 coffees, a mcmuffin and a flatbread). It was clear to see the massive queue of people waiting to get their food, and it was also clear to see the ludicrous number of staff who were idle in the kitchen. I hate to write bad reviews, but unfortunately I felt compelled to point out these issues. Not only was our food cold, but we arrived late to the university open day in glasgow.
Ada . 2024-10-26
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So packed we left for a quieter place. But when we were in a few months ago it was nice. So my review will be for that time.
John Hopwood . 2024-10-24
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Fast Food...🤣😭, ordered a Sausage McMuffin and a Toffee Late. I waited over ten minutes to get it (not busy at all), when I was down the motorway, cold McMuffin and a standard coffee.... just shit.
Stephen o'keefe . 2024-10-21
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Was one best service at a mcdonald's wee have had food was fresh and hot so where hot drinks
Robert Grieve . 2024-10-20
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Slowest fast food ever, mcflurrys were melted by the time we got the food avoid if you can
Jim Moore . 2024-10-20
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Right in the first stop after miles has all the facilities required
Mohammed Salman Baig . 2024-10-19
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I had just been to pick my son up and stopped here for his tea. Once I returned home(only a 2 minute drive) the food was barley warm and the chips were like cardboard, dry and tasteless which they always seem to be from this restaurant.
Mark Slater . 2024-10-19
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The staff were overwhelmed. Took 45 for our order to arrive.
Jim Boyle . 2024-10-18
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Quick service, cheerful staff despite being Scottish
George E . 2024-10-16
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Driving from Kent to Scotland and desperate for food just past 6pm. We had to get McDonald's due to Costa being overwhelmed and the other place being shut. Never again, would sooner eat a raw cabbage. It would be far healthier than that garbage.
slimhope1 . 2024-10-14
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You get what you ask for at this fast food restaurant, cheap food and drink.
Victoria “Tor” Hutchison . 2024-10-11
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The place itself is fine with good service but the hamburgers are miserable, but when you see the photos and compare it with what you receive, you can see that it is a global problem for McDonald's.
José Lopez . 2024-10-11
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Clean and tidy Service is a bit slow
Neil Duncan . 2024-10-11
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An option for any time. The snacks are the same.
Lorette Garcia Sandeville Lorette . 2024-10-11
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Always a good stop hear on a trip up the m6
Tony Coray . 2024-10-10
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10p for a paper bag, when only take out is possible?
Andreas Dau . 2024-10-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Cornish Bakery coffee was shocking. Asked for two oat milk lattes and the barista lady confirmed back that it was oat milk we wanted and proceeded to make the coffee with full fat cows milk which we only realised upon tasting the drink. We have both been seriously ill since having the milk from a grieving mother cow whose baby has been taken away and killed so that humans can consume what is not theirs to consume. The barista that served us didn’t seem to be with it to process a simple order and I hope she pays attention in her future service so other people don’t get poorly. It’s a responsibility that should be taken seriously and when we questioned if the drink was made with oat milk she was rude in response. We won’t be coming back. This has been a really upsetting experience on so many levels.