Delivery
Pickup
Outdoor
The best restaurants in United Kingdom serving American food
6.196 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

2571 Opinions in 4 websites
Restaurant is sad, needs a major revamp. Didn't see anyone clean tables all the time we was there. Staff in kitchen not wearing hair nets and you know it's bad when you have locks on toilet doors. Food was ok, I've had alot better from burger king and the fact it was quiet sums it up. Someone needs to rescue this place, definitely won't go again

2410 Opinions in 3 websites

700 Opinions in 2 websites
Rude, useless, unfriendly staff. Went in store to use two vouchers from Burger King customer support after a previous bad experience. The small, hairy, chubby, middle-aged man behind the till was immediately rude and just said "We don't do them here, they're not on the till". When I said that they are vouchers from customer support and Burger King themselves have said that the vouchers can be used at any store, he just kept saying "Yeah we don't do them". A middle-aged blonde woman (potentially the manager) stormed over from the kitchen with a very unfriendly and rude attitude and put the code through the till, the man then muttered something under his breathe. As we had two vouchers, I asked for the drinks to which he said that it's policy from head office that only one voucher can be used per phone. Once again, I said that this goes against the T&Cs of the vouchers, what Burger King themselves have told us, and that didn't actually make any sense to which the rude blonde woman replied by shouting at us from the kitchen! We came in and were friendly and polite throughout so why did those two members of staff feel the need to lie and treat us so poorly, it just put everyone in a bad mood and has caused us to contact head office. At their age they should know some life skills of how to communicate with other people, or perhaps they just felt the need to be miserable and on a power-trip that day. We gave up with the horrible customer service and went to the other Burger King in Shrewsbury (in Bayston Hill) where the staff were really friendly, helpful, and the food was cooked fresh for us.