KFC, Trench, Telford in Telford and Wrekin

not good chiken in the burgers could feel it as it was frozen and the burgers were build very messy

I ordered at 6.30 still wasn't delivered at 8.30 I had to go out and collect it even tho I paid for delivery..

kfc was dry as the saraha very disappointing

First time in my life I saw such a dirty restaurant. I was shocked. I visited on lunch time, many workers were just standing and talking without work. Wasn't busy. But no one could clean the dirty tables and floors. Also very dirty toilet.

Food cold and courier was stationery for a long time during delivery slot.

Did drive through and only one window for order/pay/collect???? Makes for longer queues and waiting times. Food was excellent as always.

Im very disgusted with this kfc i will never be ordering again i want a full refund put back into my account today

Quick delivery but food wasn’t as expected!

Delivered by a very friendly driver! Great tasty food and everything was still hot, probably one of the best kfc we’ve ever had!

The driver stole a portion of our order.

cold food ( all the chips was cold )

Uber failed me badly as the driver delivered wrong order - I did the right thing and took it back out to him - he never told KFC or bother to tell them I needed my order as he never bothered to returned to the KFC. I rang the Manager - he was professional courteous and excellent service communication. He is 10 out of 10. Sorted my order and I picked it up. He is a star manager and a definite future Director 👍

Food arrived cold, chicken was only drumsticks not variety and was one piece short

delivery guy was extremely polite well done just eat drivers

The food I ordered was terrible my three old could more 12.99 for a zinger tower meal it was cold my dad's meal burnt fries the drinks are that cold . l want a refund 27 pound

Missing items. No burger or fries

Food was ok took ages to accept but got there in the end , delivery guy was good

whole gravy was leaked everywhere, hot wings missing

All I am going to say is Forgetful Staff and missing order.....

best kfc I have had no missing items all food was hot

Lovely delivery drive she was very polite

Popped in, good service, good food

Great place to eat clean and tidy staff are very friendly and helpful.

They got my order wrong and delivered it late i had ordered beans and got gravy and the gravy spilt everywhere

Food was hot on arrival great value

Been coming here for awhile seemed to be the better kfc in the area. Had come in July and missed parts of my order off. Instead of coming back I had a note put down in the recovery book. I’ve been today ordered my food and payed and remembered I was owed stuff form before I gave the number (015104). To be told you only had 30 day period to reclaim. This was not mentioned when I rang in July otherwise I would have claimed it. The team that was at the till said they can’t do nothing about it now. To top it off I ordered 2 large pop chicken today so why was I given small ones for.

we originally got quoted a delivery time an hour before it was eventually delivered if they or delivery drivers are that busy don't state a certain time and push it back continuously as it's very frustrating!

Good food for a KFC, good service as well.

Ordered from KFC: Negatives- Paid an extra £2.59 for a chicken fillet which I did not receive also there were no dips included when I had ordered them which I am not very happy about. Positives- delivery driver was very nice .

The food was okay, lukewarm at best but I’m disappointed they forgot my cookie so that’s nearly £2 gone because of their carelessness.

Sevenup had obviously been watered down. Burger was ok but chips were awful. Haven't had a KFC for years and if that's todays standards not sure I will even be back.

missing a peace of original chicken and also 2 hot wings missing.

The order wasn't delivered at all so I'm assuming you will refunding the full amount paid

hot lovely food and a very pleasant delivery driver

Awful! Trench Lock Ordered a 10 piece family feast bucket meal. 2 large sides Beans and Corn. Received the smallest chicken drumsticks and 2 small beans. Total with delivery £35 Called the store informed them what was delivered. Was told that they had been told only to send out drumsticks because there is a shortage of thigh and waiting for a delivery. Response regarding the corn, well I saw them go and collected it. The store person was initially polite but no apology offered. My husband became angry and said what we received was not worth £35 (£5 delivery) to which the crew member who sounded very young replied well I was going to give you something free but if your going to speak like that. We didn’t want freebies, we wanted what we ordered including chicken to the value of the order. KFC need to work on customer service, the immature response with no apology to any person let alone someone in their 60s is unacceptable. Needless to say we won’t be buying anything from any KFC store in the future.

It didn’t even turn up! I want a refund!

Driver he was gone go whit another order,food supposed to be came 20:50 was came 21:20.food was cold.im very unhappy whit it ,because I was expecting hot food not cold.

Awful. Only two meals of four delivered can only assume he kept the rest. Do not use

I asked for drumsticks and they did it

food arrived late, Tower burgers were cold, hash browns.. well looked like they were found down the back of the fryer. fries were unseasonal and flavourless and yet again cold.

Nice food. Missing 2.99 wraps from last year tbh. But still like small wraps from kfc savers menu.

Delivery quite a long time and kept changing, plus missing items. Driver was very polite.

We used the drive thru which operated well with the menu items cooked to usual standard

Visited 06/09/3024, been coming here for years. No personality as tills removed. Order a 2 piece with mini fillet, get 2 drum stick and something just slightly bigger than a nugget. Asked and advised that that is correct. Never again. I will cook my own as chicken is not expensive to buy and cook yourself.

Everything was absolutely okay, apart the map, it’s giving wrong direction and poor driver knocked on wrong doors. Please improve your maps.

I haven't received my order from KFC, even though it said its been delivered. So I would like a refund please.

i orderd a Regular Popcorn Chicken Meal and they forgot to give me my 7UP can

Think it's the best kfc in telford friendly staff. Food was just right.

Delivery later than asked but food was piping hot & order spot on

Chicken was awful. Prompt delivery though.

Greasy and over fried. Poor service. Rude staff. Free human hair with every meal! Avoid!

portion has shrunk, fries not brilliant a lot of bad ones. not much for money

Food never turned up even states delivered but not to my door good job I have a ring door bell for proof

Messed the order up put the hot chicken fillet on the filet burger so meal was wasted

The kids meals don’t come with the pineapple sticks like it said it was going to

KFC along with the majority of fast food franchises serves a purpose. Food is ok, staff ok.

My husband went to get himself some chicken only to be told you have to order & pay via I pad with card & no longer takes cash? Why? You lost trade because of this, not many people can do this. Needless to say a very pissed off hubby, who says he will no longer have KFC anymore & buy his chicken from the shops!!

Delivery was quick, but the food wasn’t very warm and the chicken in the burger tasted off and had a very strange texture. One bite and had to throw it away!

ordered over £50 worth of food only to be delivered somebody else's £13 order!! not happy at all!! hungry kids at this present time

it didnt even turn up, it was marked as delieved but I havernt received any of my food items.

Don't listen to instructions about order

It is what it is but I prefer Trench to all the others.

lovely and hot wings we really enjoyed them.thank you

Handy EV chargers which is what I wanted.

lovely and hot and order was all there, very happy this time round

Great staff kian and Harry are very friendly

The maps took the driver to the wrong address. Not his fault. I submitted a note after it didn’t arrive, but he managed to find the address in the end - so please ignore. Kudus to the driver 👏🏼

my meal didn't turn up..not happy..

gravy missing so whole meal then felt a bit dry, disappointed.

Meal was almost cold, we had the 6 piece sharing bucket all the chicken was legs No breast meat whatsoever! Very disappointed with meal, chips were cold and limp and chicken was barely warm. Won’t bother ordering again. £22.99 for 6 lukewarm chicken legs and 4 cold limp chips!!! Waste of money!

Had to ring resturant as forgot half the food and couldn't redeliver it

I ordered Sparkling Water but Still was delivered. A common error - a depressing lack of attention to detail. Could do better.

Appauled at the service, we came in at 22:20 apparently they have no chicken at all after being told they have mini fillets only, yet there was about 6 cars in the drive thru getting served. not even chips apparently but i could see them in the back… appauled not even an apology after saying there was chicken. poor management

I received the wrong order that didn't even amount up my submission. I had driven to the location my food was delivered from to discuss and request a exchange/refund, no help provider due to the order made through Just Eat. super let down with no real customer service provided.

Chips stale just warm up . Wrap cold

Didn't even get my order even tho I payed by card it said delivered on the app but no food to be seen

Very nice and clean inside sitting room also free parking

Better than I have received in a while. Hot, correct and on time.

I waited almost an hour for my food to be delivered as the delivery time kept getting pushed back. Then when my food arrived it was the completely wrong order with nothing included that I had paid for. Very disappointing.

Dip is missing, rice are is half container and cold

The first impression upon entering was a dirty, greasy table. The second impression is the disgusting service of the person who brought the food. The third one is the sandwiches I ordered with my son, they don't resemble anything on the KFC menu. The chicken fillet was overcooked and looked like it had been cooked several times. Cold and terribly made sandwich. I asked for a second one and I got the same one and once again it was cold. While I was sitting and eating, I saw flies flying around my table. In the place where food is served, it is unacceptable for flies to spread germs. I don't recommend this place. This place should be closed or the manager should be changed because the service is the same as the manager. All staff need to be replaced or re-trained in discipline.

Very slow service place was empty an still waited 12min for a snack box an a fiery chicken wrap with no lettuce an they still put the lettuce on

I've been here a bunch of times and I've never had any problem with the service or with the order, but today instead I ordered a menu for 38 pounds and 2 milkshakes and one had less and the other more It suits me for how much money I paid, and the number was wrong and they wanted to give me another menu, I had 9047 and they wanted to give me 9046

chicken was dry and not very warm

Correct order received, was just cold, other than the gravy which was piping hot!

Got given the wrong drink, barely any chips in the one meal, one of the 2 hot wings was tiny!!! As in could barely get chicken off the bone and it wasn’t hot either.

Always leave something out the order check your food before driving away

Hi received my order and it was lovely. Thank you

Went here a couple weeks back and ordered a chicken mayo it tasted fine until 2 hours after I began vomiting really bad and the only thing I had eaten since then was the chicken mayo so I assume I got food poisoning from it. It’s a shame tho because it would have been 5 stars if not for that.

Beautiful! Hottest takeaway I’ve ever had ! Great service ! Well done all

The chicken pieces were much smaller than normal and dry I ordered 2x 2 pieces of original chicken and got the smallest thigh I have ever seen and two wings and a drumstick with barely any meat on. The food was barely warm. Not sure I will bothered ordering from KFC Trench Loch again.

Said it was delivered on the app and it wasn’t then he just let himself into my home and put the food on the floor!! Never known anything like it. Maybe let your drivers know they can’t just let themselves into peoples homes!!! Not happy at all! Terrified infact! Cold food aswell! Not happy!!!

Lovely and hot. Tasted great and delivered on time.

Unbelievable every time I order from this place something is missing I've only got 5 pieces of chicken

Took over an hour for order to arrive and food was cold

Half of my order was missing, I tried getting a refund or any credit back and I was told they couldn’t help so I’ve lost the cost of half my order.

missin items that a poor service

Ordered 2 extra hot wings, charged for but missing from delivery. Not happy .

Missing item from order no popcorn chicken

Went to KFC this evening (7.5.24, around 9.30pm) and found out the person who fries the chicken has been sent to take a break therefore the whole service stopped. Waiting time to get some chicken (which is ironic when all they do is just a chicken) was 30 minutes. Absolutely ridiculous, the floor manager should be re-trained if (s)he can’t smoothly run a restaurant during peak off hours!