TGI Fridays in Telford and Wrekin

Extremely expensive hamburger, so-so prices are sky high It's so cold inside that you have to stay in jackets, the only word is crap!

Good service and atmosphere. Foods ok

I recently had a disappointing experience at your restaurant last week, due to the service provided by a waiter named Sarah. From the moment we were seated, Sarah was extremely pushy. She rushed us through our orders, constantly suggesting more expensive items, and seemed impatient when we needed more time to decide. This aggressive approach made our dining experience uncomfortable and unenjoyable. I hope management can address this issue to ensure better service in the future.

Caitlin was very friendly, efficient, attentive and welcoming. We unanimously agreed (a party of 7) that we thoroughly enjoyed our experience. We would all return here again!

Lovely time, Caitlin's service was great!

Caitlin was lovely, very friend and attentive.

Caitlin, a really friendly server getting everything done. Super quickly

We dropped in to this restaurant on an off chance after doing some Christmas shopping Telford shopping centre - all other restaurants near by were full but we were able to get a table at TGI’s without problem! We were greeted and shown to our table by some of the very nice and friendly waiting staff. Our starters came quickly, they were ok but served cold. Our main meal came, my wife had the steak (£28) and I had the chicken burger (£20). On the side of both meals was some very thin & salty fries. My wife’s steak was a very thin minute steak, which she ordered medium-rare (it came well done) and was tough and chewy (this was £28). I had the chicken burger, I cut it in half and it was clear to see that it was very under cooked and not far off raw in the middle (this was £20) - I called the waitress over and she agreed that it wasn’t cooked, and it was duly sent back. By the time it had come back my wife had eaten half of her meal and left the rest due to poor quality of steak and side salad. On checking out my returned meal I could see that my chicken had been sliced in half and re-cooked, and this time it was over cooked. The bill came and before I could complain the waitress had said that she would remove the burger off the bill, which I was relatively pleased with - final bill was still over £80. Overall not a pleasant experience at TGIs and regret walking in to this place - and also worth adding is that it was very cold in the restaurant as well, which made it uncomfortable to be in there, didn’t remove our jackets - I now know why we was able to walk in and get a table straight away! I have been in other TGIs up & down the UK and they have been a really good experience, however my review of the Telford TGI’s is the complete opposite, I will never go to this restaurant again, this has to be one of the worst meals we have ever experienced eating out - the only saving grace was how friendly and helpful the young lady (waitress) was who server us!

Had a great lunch out today - service was fantastic, food was delicious and the atmosphere was really good. The team went out of their way to make sure our little one has a great time, thank you so much guys :)

Great place to have a meal with friends or family and definitely both at the same time.

In life there are 3 Certainties: Death, Taxes (we have a Labour Government) and TGI going into administration! It’s a constant occurrence. Why? Well making cocktails which definitely have no alcohol in them could be a start. Food which is mind blowing in price and bang average in quality; could be another reason. I will not be in here again. So. Just more tax and death to look forward to then.

This was possibly the worst experience I have ever had in a restaurant.I will never return. Two attempts at cooking my steak it was dry tough and inedible both times,asked for a side salad and received a tasteless concoction of stale diced salad I would not have given a dog to eat .Wedges of lettuce on my plate were limp and brown stalk on the end and loads of other issues to mention

I recently visited TGI Fridays Telford, and unfortunately, my experience was disappointing. First, We ordered two burgers, and both came with burned meat, which was a real letdown. I also requested a Coke refill twice, but despite the restaurant not being busy at all—there were plenty of empty tables—I never received it. To make matters worse, they still tried to charge me for the refills, which felt frustrating and inconsiderate. Additionally, the temperature was uncomfortably cold inside, making it hard to relax and enjoy the meal. Considering how empty the place was, it was surprising that the service and ambience didn't meet expectations. Overall, it was a lacklustre visit, and I was left disappointed by both the food and service.

1st time at a tgi friday. Ordered the mac n cheese as a side and it was....odd. I asked if it was normally like this and the person I asked didn't come back to our table. When the bill came it was someone else so I asked again and they said "it's OK, we've taken off 10%". When I asked again if it was normally like this the sever said "I don't know " The mac n cheese had no cheese sauce, it was cold pasta with what looked like a slice of fake cheese melted on the top but the highlight was all the oil that I poured out on to the side plate. Mac n cheese cost £6.90 the 10% was £5.63 Very disappointing tgi

Samara was amazing we came here drinks, Long Island was to die for and the service was excellent we had sesame chicken and an ulitimate grill which tasted lovely and ended having a brilliant night with my business friends.

Was served by jordan at the bar before heading to our table, recommended great cocktails and food!

Amazing experience and Jordan was so friendly and helpful

We arrived and jordan was very welcoming and friendly to my kids great customer service. Thanks Jordan and team. Wish you all the best in the future

Jordan was absolutely amazing. Really attentive and excellent customer service

I really wouldn’t recommend, paid all that money for cold food, the extra portion of chips I ordered was laughable with the amount of chips they put in the box, I opened it and thought they’ve either ran out of chips or someone’s ate most of chips for me! Ridiculous, won’t be wasting my money here again I’m afraid.

The service we received from Samara was exceptional. Whenever we needed a top of of drinks they were brought to the table without even asking! Food was top notch. Never eaten so much chicken was just amazing and every plate was so full as well! Would come back 100%

Food was good enough, bit spenny though. Atmosphere was alright for half 2 on a Saturday. My left sock had more charisma than our server. I'm surprised he knew how to breath without having to ask someone.

Had bottomless brunch, food was 10/10, speedy service, polite attentive servers! Great veggie and vegan options too! Thankyou Harry and Joel! Xoxo

Luke was a gracious and welcoming host. The drinks were plentiful and delicious, the chicken strips tender and crisp. A thoroughly successful bottomless brunch, we recommend it but only if Luke is on shift <3

Bottomless brunch today for my friend’s birthday! Excellent, attentive service and food was super! Thank you Joel :)

Visited on a Wednesday evening. Quiet atmosphere but very attentive staff. Especially Caitlin our waitress. Good was impeccable. Refillable soft drinks. Couldn’t fault it.

Banging food, had a beef burger, fudge cake and a Guinness. Samara and Steve have been very pleasant, smashing service.

Great food, amazing atmosphere and such lovely staff. Props to Steve and Samara for the smashing service!

Came in for a meal with my family to celebrate my sons birthday, service was quick and polite, our waitress Jordan was very professional and always making sure our drinks were stocked up and we were okay, food was delicious, desserts were also good, they even gave my son a birthday cake and a song for his birthday, will definitely be coming again! Thank you TGI’s and thank you Jordan!

Absolutely great afternoon out for a family birthday bottomless brunch. Carl our waiter was brilliant at keeping us entertained.

the food was hard and freezing it had clearly been sat out! definitely will nit be getting from here again!

Greeted at the front door quickly and seated straight away. Drinks came quickly and were really tasty and same for food! Joel was very attentive and made the experience even more enjoyable, a credit to the team!

Should've gone to maccies! Same amount of food and quality for half the price! First and last time I'll go to a tgi Fridays. The chicken strips were ok, but for £20 the fries were cold and hard, and get more at mc Donald's. Honestly disappointed with the quality of the food for the amount I paid!

Very good customer service considering we turned up with a table of 13 people without prior booking. We were made welcome and given the option to order on the app so that we could split our bill easier - this was fab for the size of the group but did mean our food came out at different times to eachother. The table we were at was big enough for all of us to be able to chat to eachother without disturbing other tables and we thoroughly enjoyed our food and drinks. Thank you to the staff who looked after us on Sunday 27/10/24.

Has gone downhill from when it opened which is a shame as we love TGI'S

We ordered for delivery TGI Fridays for lunch today. It was awful. Couldn't eat it. The food was burnt and the hot dogs were old and hard to bite. Disgusting!!!!

What a half soaked effort . Very disappointed with today’s visit . We were literally the first people in the place and I’d hate to see how they cope when it is busy . 1. Restaurant was very cold . 2. My chicken sat under the serving lights for 12 minutes ( I timed it ) . By the time it came out it was like warm . 3. Fries sat there for same time and were all virtually cold . 4. Meals were all served except one and we were half way through ours before it came . 5. No apology other than it took longer to cook - not sure how as we had ordered other burgers . But they did add another patty . 6. No one asked if we enjoyed the meal. 7. Took over half an ho our food to be served I spoke to them at the time re delay to meal and to be honest by the time I left I simply couldn’t be bothered to raise it again as i was freezing cold and totally cheesed off. There seemed no one could be bothered . Won’t be rushing back .

Great place to eat, family friendly and awesome service from Joel. Would definitely recommend to family and friends..

the food is burnt and not suitable for eating

The food arrived stone cold, absolutely no warmth to it at all. It was served in containers far too big, we ordered wall to wall chicken, and it was exactly that, it rattled around the 2 boxes, the sauces were stuck to the box, there was no greaseproof paper between items, the two slices of cheesecake had been tipped up and were mashed together, again nothing to separate or protect. All the fries were cold, again in boxes much too large. This was a treat meal, it was anything but ....

Very expensive not much food for the cost

i visited the restaurant earlier this week and was excellently served by caitlin who was attentive and helpful throughout my entire experience. the food was excellent and all needs were met perfectly by caitlin

Thanks Joel for the great service 👍

Came here for food and had Caitlin as our waitress. Food was really nice, all staff were friendly but caitlin was great, every restaurant needs a waitress like caitlin we will definitely be coming back again if she is working she really made our night!

The girl who served us (Caitlin I believe) was incredibly polite. Her service felt very accommodating, and it completed the experience overall.

Social night out, the service from Joel was excellent was too much trouble. Service with a smile, thank you Joel 😊

Lovely meal and great service. Shout out to Lennon who was on ur fab waiter and very accommodating.

Amazing experience here ! lovely food and my daughters birthday was made by Natalie - went the extra mile with a birthday cake and song as we were about to leave ! Made my daughters night ! thankyou so much Natalie !

Staff were pleasant enough but service quite slow and wasn't that busy. The price for food is way above what it should be. I had a glazed chicken burger which was ok but the fries were way to salty. Couldn't eat them all. When asked why so much salt. Was informed it was seasoning. No it was too much salt. Will not go back again.

Edit: Dropping to 2 stars! 2-for-1 cocktails is an absolute joke when they charge you £16 for 1 cocktail!! This place is just a rip off. Save your money and eat somewhere else. --- Never been to a TGI Friday before so was looking forward to trying it. It was OK. Food was nice enough but nothing special. Seemed to have a long wait for everything (including the bill at the end of the meal) even though it was fairly quiet. Seemed quite expensive too. Will probably go again, but not overly fussed about it.

Ok food Great service Little pricey for what it is

Not one for reviews but credit where it's due. Visited on Friday and was served by Steve. We received efficient, friendly and helpful service. All staff were proactive and made us feel welcome. I ordered sesame chicken which was delicious. Portion was large for me (and I have a good appetite). They catered for our daughter's allergies very well. They even adapted a dessert she wanted so that she could enjoy a 'proper pudding' - most restaurants nearby don't accommodate her dietary needs, so she was over the moon. Will definitely be visiting again, thank you!

Had a great meal in TGIs Telford tonight. Service by Jordan was 5 star 😁

Very good service polite and excellent customer service

I recently visited TGI Fridays and had a great time! The food was amazing as always. Special thanks to Jack, our server, who was fantastic. He was attentive, friendly, and made sure we had everything we needed throughout the meal. Jack’s excellent service definitely made the visit more enjoyable. I’ll definitely be back!

Though delivered on time the delivery time changed so much that food arrived an hour and half after ordered. Food was good quality and tasted nice but was cold

Food was freezing and so greasy couldn’t even eat it

Disappointed as spent £50 on food and it turned up cold had to put chips and and cheese rings in bin as both were like rubber

My meal was horrible was cold and chicken was full of oil I did have 10% discount but think I should have had a full refund I left most of it

Went here with my mom yesterday and food was lukewarm at best her burger was covered in grease and tasted funny Not a great experience at all Really disappointing as we went to the same restaurant last year and it was great Waiter knocked 10% off the bill when we complained We normally have pudding after aswell but we didn’t bother

Lovely food and drink. We were served by Jordan M who checked on us and made sure we had everything we needed. Atmosphere, as always, chill and relaxed. Very lovely evening.

Came in for a meal and the server Jordan was really helpful and polite. Myself and the family would highly recommend and will be returning!

Staff where really friendly and helpful

Our experience at tgi fridays was very pleasant, staff were very accommodating especially Jordan who went above and beyond to make sure our needs were met. Overall great service ! :)

Very basic menu. Nothing jumped out as something I would choose to it. The sesame chicken I chose was nice and fries, coleslaw and dip were very tasty. Quite pricey for what it was and service was really slow. Took a while to take our order for both drinks and food. We almost left but did not wait long for food to arrive after our order was taken. Staff were friendly

Caitlin was Super friendly and very helpful and remembered all of our meal order without writing it down Absolutely brilliant service we will definitely be coming back 5 star

We went for a girls Bottomless brunch and had a great time. Our server Carl was very welcoming and helpful and made sure we were doing ok. Lost 1 star as I felt there could have been more choice of cocktails and I would have liked more food included to soak up that alcohol, but on the whole we were happy.

We went as a last minute decision to TGI’s telford because we were in the area for my son’s birthday. The staff were absolutely amazing and because my son had told the lady it was his birthday when he walked in, they all surprised him with a slice of birthday cake and signing 🥳 They made him feel that bit more special and it was very much appreciated! Thank you to the staff working the lunch time shift on 07/09/2024! Fab team 🫶🏻

Thanks Carl for the best bottomsless brunch!! Had the best time and the drinks honestly kept coming and coming!! Great birthday treat

Jess was lovey very nice and talkative as a 14 year old with my mates she was very good deffo deserves a raise

Went here for mother in laws birthday! Food was fantastic and Carl couldn't do enough for us and was very attentive and very friendly! Would defo come back here again in a heartbeat!

Joel is the best server he’s got lovely crocs and fast drinks. Fab service 10/10 great service love my life having the best time with my pornstar martini

Joel is the best server! We had the best time at bottomless brunch wooooooooooooo! Love the pornstar martinis . Excellent awesome attentive. Came back for seconds

Service wasn’t the best, only a couple of customers there when we arrived & waited about 10 minutes to be seen, there was another family also looking for the waiter/waitress. Finally got seated, the menu seemed a lot smaller compared to other TGIs I’ve visited. We got the double burger which was £25… definitely not worth £25. Mac & cheese as a side was so dry & flavourless. Been to other TGIs before and had good service & good food, 1 pasta dish, 3 burgers & 4 pops came to over £125.. should’ve gone to miller & carter for that price. Won’t visit again unfortunately. Also had to chase the waiter to pay after waiting nearly half an hour.

Tuesday nite was dead but its Tuesday nite and kids go back to school so Early nite.

Good yes but not £60 good. Everything came freezing.

Carl was amazing and very attentive. Nothing was too much trouble, give Carl a raise!! The food was amazing and the service made the atmosphere entirely welcoming!

The food was really nice, the service was not. We had a starter then waited and waited for the main, maybe half hour passes still nothing. The first waiter that took our order, trying to be cocky and acting effeminate more than doing his job never put the main through Waiting to order more drinks he just kept waking past. I was going to walk out. My gf spoke to another waiter who was super helpful and got our dinner and more drinks. His customer service was outstanding We go to TGI each time we're in Telford but never again now

The best cocktails and the best milkshakes!!!

the food was disgusting and also there was not enough food for 1

Overpriced and underwelming food. Chicken dry, salad very expensive for a few leaves. Just go for a drink and eat elsewhere.

TIP: you must ask for the special menus as it is clear having visited occasionally over the last few years that it's a deliberate policy from all staff to only give you the full priced menus. It's an awful attitude and must be called out. Service was mixed. Greeted fine on arrival but had to call over a lady to take our order - 20 mins after being seated and ignored. Order mixed up but they sorted. Got over charged for the wrong drink - again we had to raise it to sort it. Took forever to get the right bill. Food is OK but overpriced if paying full menu pricing. Been visiting occasionally over the years and there is always something that doesn't go right here - it's doing well to remain operational as you don't feel an urge to recommend it or return.

Awful service. Waited for over an hour for a salad and burger then had to leave before it arrived.

Walked in. We were seated ok, although at a dirty table. We were given menus and then just left. We tried to get the waitresses' attention, but after 15 minutes of waiting to be served, we got up and walked out.

Staff were much more interested in attaching balloons to a balloon arch (at peak Saturday lunchtime). Ordering took a long time - we had to grab the attention of a waitress walking past, as otherwise we'd have been waiting even longer. Food took a very long time to arrive. We were seated near the entrance and it was uncomfortably cold and drafty because both entrance doors were propped open. The atmosphere was lacking - not helped by a balloon blowing machine being switched on periodically, which was about as loud as a vacuum cleaner. (Perhaps they could sort out balloons before they open if they are so important? 🙄) The food was completely mediocre. Prices were disproportionate to the overall experience (mains start at approx £20).

jess was brilliant, she needs a promotion

Jess was brilliant deserves a promotion . Great service and welcoming.

Jess was amazing quick and reliable service was amazing . The food and drinks were amazing aswell as reliable. Jess made us feel really welcome with a big smile .

Menu is much smaller service is not as good as it used to be

Ordered a meal, didn’t receive the chips. Ordered a £15 hotdog came COLD and HARD. Ordered a child’s meal with extra fries, DID NOT receive the extra fries. Waist of nearly £43!!

Lovely food, very reasonably priced. Blue cheese dip and hot sauce were delicious. Best place for wing so far in Telford

OK food which is overpriced and not great service , forgot a few things I the order then told 45 min wait for food they missed off

Food is way over priced, all from the freezer to microwave people who like TGI’s have no taste buds. Over priced and service was very slow. Miller around the corner has better food, service and done by an actual chef. Amazing how they are still open

Here we go....table booked for 7.30pm for family of four ...8pm and still waiting...the rest of our friends were seated within 2 minutes of coming but they seemed to struggle to find a table for us or perhaps were a bit slow....anyhow after 8pm we took the matter into our own hands and put two tables together got some drinks and ordered food which was about 25-30 minutes waiting but it was good especially missus loaded chilli 🍟🍟🍟I opted for vegan tacos which were satisfyingly sufficient and ok price wise💪...would I come back again? No....but the decor and decorations are truly U.S.A. in every detail so nice one folks👍

Amazong service here today, me and my wife had the bottomless chicken! Carl was top class! before I even finished my plate a fresh one was there ready to go! Same with the drink refils.. all the staff were excellent and the food was amazing!! Be coming again for sure..

I had a lovely meal today at Telford Fridays. Carl our server was lovely. Food, drinks and service was fast. Food was delicious. All the staff were friendly. I would highly recommend. Thankyou to all the staff today especially Carl :)

2nd time being served by Carl here. Made sure myself, my wife and little man were well looked after each time! Can not fault the service he provided. Absolutely fantastic and would look forward to coming back. Carl, if you have the opportunity to read this, thank you!

We ordered both sharing platters, and well half the chicken was not edible dry, burnt, the mozzarella sticks were cooked that much there was nothing left inside! Chips cold and mac and cheese was dry no sauce and cold!!! Serving staff were amazing !

The staff went out of their way to help us despite there only being 2 of them covering the tables and the bar. Our daughter has intolerances and quite often has to miss out on things but they went above and beyond creating a special drink for her while her brothers had milkshakes. She felt really special and really loved it.

They were very polite especially the lovely lady Caitlin.