TGI Fridays in Telford and Wrekin

I really wouldn’t recommend, paid all that money for cold food, the extra portion of chips I ordered was laughable with the amount of chips they put in the box, I opened it and thought they’ve either ran out of chips or someone’s ate most of chips for me! Ridiculous, won’t be wasting my money here again I’m afraid.

Came in for a meal with my family to celebrate my sons birthday, service was quick and polite, our waitress Jordan was very professional and always making sure our drinks were stocked up and we were okay, food was delicious, desserts were also good, they even gave my son a birthday cake and a song for his birthday, will definitely be coming again! Thank you TGI’s and thank you Jordan!

Absolutely great afternoon out for a family birthday bottomless brunch. Carl our waiter was brilliant at keeping us entertained.

the food was hard and freezing it had clearly been sat out! definitely will nit be getting from here again!

Greeted at the front door quickly and seated straight away. Drinks came quickly and were really tasty and same for food! Joel was very attentive and made the experience even more enjoyable, a credit to the team!

Has gone downhill from when it opened which is a shame as we love TGI'S

Should've gone to maccies! Same amount of food and quality for half the price! First and last time I'll go to a tgi Fridays. The chicken strips were ok, but for £20 the fries were cold and hard, and get more at mc Donald's. Honestly disappointed with the quality of the food for the amount I paid!

Very good customer service considering we turned up with a table of 13 people without prior booking. We were made welcome and given the option to order on the app so that we could split our bill easier - this was fab for the size of the group but did mean our food came out at different times to eachother. The table we were at was big enough for all of us to be able to chat to eachother without disturbing other tables and we thoroughly enjoyed our food and drinks. Thank you to the staff who looked after us on Sunday 27/10/24.

We ordered for delivery TGI Fridays for lunch today. It was awful. Couldn't eat it. The food was burnt and the hot dogs were old and hard to bite. Disgusting!!!!

the food is burnt and not suitable for eating

What a half soaked effort . Very disappointed with today’s visit . We were literally the first people in the place and I’d hate to see how they cope when it is busy . 1. Restaurant was very cold . 2. My chicken sat under the serving lights for 12 minutes ( I timed it ) . By the time it came out it was like warm . 3. Fries sat there for same time and were all virtually cold . 4. Meals were all served except one and we were half way through ours before it came . 5. No apology other than it took longer to cook - not sure how as we had ordered other burgers . But they did add another patty . 6. No one asked if we enjoyed the meal. 7. Took over half an ho our food to be served I spoke to them at the time re delay to meal and to be honest by the time I left I simply couldn’t be bothered to raise it again as i was freezing cold and totally cheesed off. There seemed no one could be bothered . Won’t be rushing back .

Great place to eat, family friendly and awesome service from Joel. Would definitely recommend to family and friends..

The food arrived stone cold, absolutely no warmth to it at all. It was served in containers far too big, we ordered wall to wall chicken, and it was exactly that, it rattled around the 2 boxes, the sauces were stuck to the box, there was no greaseproof paper between items, the two slices of cheesecake had been tipped up and were mashed together, again nothing to separate or protect. All the fries were cold, again in boxes much too large. This was a treat meal, it was anything but ....

Very expensive not much food for the cost

Social night out, the service from Joel was excellent was too much trouble. Service with a smile, thank you Joel 😊

Thanks Joel for the great service 👍

The girl who served us (Caitlin I believe) was incredibly polite. Her service felt very accommodating, and it completed the experience overall.

Came here for food and had Caitlin as our waitress. Food was really nice, all staff were friendly but caitlin was great, every restaurant needs a waitress like caitlin we will definitely be coming back again if she is working she really made our night!

i visited the restaurant earlier this week and was excellently served by caitlin who was attentive and helpful throughout my entire experience. the food was excellent and all needs were met perfectly by caitlin

Lovely meal and great service. Shout out to Lennon who was on ur fab waiter and very accommodating.

Amazing experience here ! lovely food and my daughters birthday was made by Natalie - went the extra mile with a birthday cake and song as we were about to leave ! Made my daughters night ! thankyou so much Natalie !

Staff were pleasant enough but service quite slow and wasn't that busy. The price for food is way above what it should be. I had a glazed chicken burger which was ok but the fries were way to salty. Couldn't eat them all. When asked why so much salt. Was informed it was seasoning. No it was too much salt. Will not go back again.

Edit: Dropping to 2 stars! 2-for-1 cocktails is an absolute joke when they charge you £16 for 1 cocktail!! This place is just a rip off. Save your money and eat somewhere else. --- Never been to a TGI Friday before so was looking forward to trying it. It was OK. Food was nice enough but nothing special. Seemed to have a long wait for everything (including the bill at the end of the meal) even though it was fairly quiet. Seemed quite expensive too. Will probably go again, but not overly fussed about it.

Ok food Great service Little pricey for what it is

Not one for reviews but credit where it's due. Visited on Friday and was served by Steve. We received efficient, friendly and helpful service. All staff were proactive and made us feel welcome. I ordered sesame chicken which was delicious. Portion was large for me (and I have a good appetite). They catered for our daughter's allergies very well. They even adapted a dessert she wanted so that she could enjoy a 'proper pudding' - most restaurants nearby don't accommodate her dietary needs, so she was over the moon. Will definitely be visiting again, thank you!

Had a great meal in TGIs Telford tonight. Service by Jordan was 5 star 😁

Very good service polite and excellent customer service

I recently visited TGI Fridays and had a great time! The food was amazing as always. Special thanks to Jack, our server, who was fantastic. He was attentive, friendly, and made sure we had everything we needed throughout the meal. Jack’s excellent service definitely made the visit more enjoyable. I’ll definitely be back!

Disappointed as spent £50 on food and it turned up cold had to put chips and and cheese rings in bin as both were like rubber

Went here with my mom yesterday and food was lukewarm at best her burger was covered in grease and tasted funny Not a great experience at all Really disappointing as we went to the same restaurant last year and it was great Waiter knocked 10% off the bill when we complained We normally have pudding after aswell but we didn’t bother

My meal was horrible was cold and chicken was full of oil I did have 10% discount but think I should have had a full refund I left most of it

Food was freezing and so greasy couldn’t even eat it

Though delivered on time the delivery time changed so much that food arrived an hour and half after ordered. Food was good quality and tasted nice but was cold

Lovely food and drink. We were served by Jordan M who checked on us and made sure we had everything we needed. Atmosphere, as always, chill and relaxed. Very lovely evening.

Came in for a meal and the server Jordan was really helpful and polite. Myself and the family would highly recommend and will be returning!

Staff where really friendly and helpful

Our experience at tgi fridays was very pleasant, staff were very accommodating especially Jordan who went above and beyond to make sure our needs were met. Overall great service ! :)

Very basic menu. Nothing jumped out as something I would choose to it. The sesame chicken I chose was nice and fries, coleslaw and dip were very tasty. Quite pricey for what it was and service was really slow. Took a while to take our order for both drinks and food. We almost left but did not wait long for food to arrive after our order was taken. Staff were friendly

Caitlin was Super friendly and very helpful and remembered all of our meal order without writing it down Absolutely brilliant service we will definitely be coming back 5 star

We went for a girls Bottomless brunch and had a great time. Our server Carl was very welcoming and helpful and made sure we were doing ok. Lost 1 star as I felt there could have been more choice of cocktails and I would have liked more food included to soak up that alcohol, but on the whole we were happy.

Jess was lovey very nice and talkative as a 14 year old with my mates she was very good deffo deserves a raise

Thanks Carl for the best bottomsless brunch!! Had the best time and the drinks honestly kept coming and coming!! Great birthday treat

We went as a last minute decision to TGI’s telford because we were in the area for my son’s birthday. The staff were absolutely amazing and because my son had told the lady it was his birthday when he walked in, they all surprised him with a slice of birthday cake and signing 🥳 They made him feel that bit more special and it was very much appreciated! Thank you to the staff working the lunch time shift on 07/09/2024! Fab team 🫶🏻

Went here for mother in laws birthday! Food was fantastic and Carl couldn't do enough for us and was very attentive and very friendly! Would defo come back here again in a heartbeat!

Joel is the best server! We had the best time at bottomless brunch wooooooooooooo! Love the pornstar martinis . Excellent awesome attentive. Came back for seconds

Joel is the best server he’s got lovely crocs and fast drinks. Fab service 10/10 great service love my life having the best time with my pornstar martini

Tuesday nite was dead but its Tuesday nite and kids go back to school so Early nite.

Service wasn’t the best, only a couple of customers there when we arrived & waited about 10 minutes to be seen, there was another family also looking for the waiter/waitress. Finally got seated, the menu seemed a lot smaller compared to other TGIs I’ve visited. We got the double burger which was £25… definitely not worth £25. Mac & cheese as a side was so dry & flavourless. Been to other TGIs before and had good service & good food, 1 pasta dish, 3 burgers & 4 pops came to over £125.. should’ve gone to miller & carter for that price. Won’t visit again unfortunately. Also had to chase the waiter to pay after waiting nearly half an hour.

Good yes but not £60 good. Everything came freezing.

Carl was amazing and very attentive. Nothing was too much trouble, give Carl a raise!! The food was amazing and the service made the atmosphere entirely welcoming!

The food was really nice, the service was not. We had a starter then waited and waited for the main, maybe half hour passes still nothing. The first waiter that took our order, trying to be cocky and acting effeminate more than doing his job never put the main through Waiting to order more drinks he just kept waking past. I was going to walk out. My gf spoke to another waiter who was super helpful and got our dinner and more drinks. His customer service was outstanding We go to TGI each time we're in Telford but never again now

The best cocktails and the best milkshakes!!!

the food was disgusting and also there was not enough food for 1

Overpriced and underwelming food. Chicken dry, salad very expensive for a few leaves. Just go for a drink and eat elsewhere.

Had a great lunch out today - service was fantastic, food was delicious and the atmosphere was really good. The team went out of their way to make sure our little one has a great time, thank you so much guys :)

TIP: you must ask for the special menus as it is clear having visited occasionally over the last few years that it's a deliberate policy from all staff to only give you the full priced menus. It's an awful attitude and must be called out. Service was mixed. Greeted fine on arrival but had to call over a lady to take our order - 20 mins after being seated and ignored. Order mixed up but they sorted. Got over charged for the wrong drink - again we had to raise it to sort it. Took forever to get the right bill. Food is OK but overpriced if paying full menu pricing. Been visiting occasionally over the years and there is always something that doesn't go right here - it's doing well to remain operational as you don't feel an urge to recommend it or return.

Awful service. Waited for over an hour for a salad and burger then had to leave before it arrived.

Walked in. We were seated ok, although at a dirty table. We were given menus and then just left. We tried to get the waitresses' attention, but after 15 minutes of waiting to be served, we got up and walked out.

jess was brilliant, she needs a promotion

Jess was brilliant deserves a promotion . Great service and welcoming.

Jess was amazing quick and reliable service was amazing . The food and drinks were amazing aswell as reliable. Jess made us feel really welcome with a big smile .

Staff were much more interested in attaching balloons to a balloon arch (at peak Saturday lunchtime). Ordering took a long time - we had to grab the attention of a waitress walking past, as otherwise we'd have been waiting even longer. Food took a very long time to arrive. We were seated near the entrance and it was uncomfortably cold and drafty because both entrance doors were propped open. The atmosphere was lacking - not helped by a balloon blowing machine being switched on periodically, which was about as loud as a vacuum cleaner. (Perhaps they could sort out balloons before they open if they are so important? 🙄) The food was completely mediocre. Prices were disproportionate to the overall experience (mains start at approx £20).

Menu is much smaller service is not as good as it used to be

Ordered a meal, didn’t receive the chips. Ordered a £15 hotdog came COLD and HARD. Ordered a child’s meal with extra fries, DID NOT receive the extra fries. Waist of nearly £43!!

Lovely food, very reasonably priced. Blue cheese dip and hot sauce were delicious. Best place for wing so far in Telford

OK food which is overpriced and not great service , forgot a few things I the order then told 45 min wait for food they missed off

Food is way over priced, all from the freezer to microwave people who like TGI’s have no taste buds. Over priced and service was very slow. Miller around the corner has better food, service and done by an actual chef. Amazing how they are still open

Here we go....table booked for 7.30pm for family of four ...8pm and still waiting...the rest of our friends were seated within 2 minutes of coming but they seemed to struggle to find a table for us or perhaps were a bit slow....anyhow after 8pm we took the matter into our own hands and put two tables together got some drinks and ordered food which was about 25-30 minutes waiting but it was good especially missus loaded chilli 🍟🍟🍟I opted for vegan tacos which were satisfyingly sufficient and ok price wise💪...would I come back again? No....but the decor and decorations are truly U.S.A. in every detail so nice one folks👍

I had a lovely meal today at Telford Fridays. Carl our server was lovely. Food, drinks and service was fast. Food was delicious. All the staff were friendly. I would highly recommend. Thankyou to all the staff today especially Carl :)

Amazong service here today, me and my wife had the bottomless chicken! Carl was top class! before I even finished my plate a fresh one was there ready to go! Same with the drink refils.. all the staff were excellent and the food was amazing!! Be coming again for sure..

2nd time being served by Carl here. Made sure myself, my wife and little man were well looked after each time! Can not fault the service he provided. Absolutely fantastic and would look forward to coming back. Carl, if you have the opportunity to read this, thank you!

We ordered both sharing platters, and well half the chicken was not edible dry, burnt, the mozzarella sticks were cooked that much there was nothing left inside! Chips cold and mac and cheese was dry no sauce and cold!!! Serving staff were amazing !

The staff went out of their way to help us despite there only being 2 of them covering the tables and the bar. Our daughter has intolerances and quite often has to miss out on things but they went above and beyond creating a special drink for her while her brothers had milkshakes. She felt really special and really loved it.

They were very polite especially the lovely lady Caitlin.

Food never arrived waited well over a hour

Worse place I’ve ever ordered from I will hands now never use this restaurant! The worse service ever

Sesame chicken strips and loaded fries were beautiful. First time here and loved it. Served by Jordan who was really attentive, and friendly! Thanks so much!

Megan was my waitress, and she was fantastic, we were on a date night and she made it really special, made such an effort to help me as I am disabled. Such a pleasant girl , Will definitely visit again when she is there

This is a nice TGI's branch compared to others I've seen . It's unbelievable how expensive it is , but I guess that's just 2024 for you. Nice food and good service, shout out to Samara for swapping out our sons Garlic bread which had come out burnt even though the kitchen had no other food to cook 🤷. Other than the price , this was a good experience.

The food wasn’t too bad, it’s the same whichever TGI you go to let’s be honest. Didn’t order anything too extravagant so it wasn’t possible to mess up anyway. The only thing that stood out here was the poor service from staff. Seems like they just hire kids that aren’t at all interested. As soon as we entered we waited by the bit you’re meant to wait at to be seated, I’m not even exaggerating we stood there 15 minutes before being seated, it wasn’t even that busy and staff 100% knew we were there. No excuses. The only reason we stayed is because we were so hungry. Also slow to bring drinks, probably to stop you having as many free refills even though you’re actually paying for them, and slow to bring the bill. Shame really, it’s a nice building, nice interior, nice branding and a good menu. The NYC taxi outside is a nice touch too. Maybe if I’m in Telford again I’ll try once more, hopefully you can redeem yourselves.

Lovely restaurant. The decoration and atmosphere are great. Love the theme. Slightly expensive but nice as a treat out.

Fantastic girl who took us to a table and then served us was a credit to TGI FRIDAYS. THE BEST SERVICE FROM TGI FRIDAYS. as this was my first time at Telford TGI Fridays it will not be my last at this one.

Won't be returning Tried it twice and both times been overpriced and overcooked. Got served the wrong cocktails.

What a fantastic experience for Father's day!!! Lovely food and Caitlin really looked after us thank you

Absolutely fantastic service from Caitlin, great food and atmosphere. Chicken sharer platter highly recommended!

Good clean space, food good. May be a bit costly but good.

Came out for father's day, and was very welcomed, staff Caitlin gave good service and was very helpful and the food was fantastic, recommend it and will definitely come again

driver didn't arrive. the resturant had to recook the order and we has to collect.

Good family experience. Thanks Jess

JESS WAS FABULOUS, really friendly

Great meal. Steak cooked well. Served by Jess and no complaints. 👍👍

Staff were so kind and very quick but was very expensive, £80 for three burgers, two shakes and a lemonade

Excellent food and service. I had the ultimate American grill everything cooked to perfection. Jess was fantastic sever

Food was amazing as always 😍 Jess was fab, so so helpful & nothing was too much trouble, thank you so much! We will be back! ☺️

Fantastic service and a very helpful waitress Jess informed us of the app and offers available. Very fast table service. Food itself was mediocre, brioche bun and garlic bread stale, pasta was served Luke warm. What made up for poor food was Jess and her very helpful nature.

We had a great lunch service was excellent and very friendly, Caitlin was friendly and helpful.

I recently had the pleasure of dining at TGI Fridays, and I must commend our waiter, Caitlin, for her exceptional service. Caitlin was attentive, friendly, and went above and beyond to ensure we had a wonderful dining experience. Her recommendations were spot-on, and she made us feel welcomed from the moment we sat down. Her professionalism and warm demeanor truly enhanced our evening. Thank you, Caitlin, for your outstanding service – we look forward to dining here again soon!

Caitlin was a very attentive waitress and catered well for all our needs. Lovely meal-recommend.

Catlin was very efficient and helpful

An amazing experience would definitely recommend!