Based on 1.141 opinions finded in 2 websites
Based on 1.141 opinions finded in 2 websites
Nº 479 in 534 in Telford and Wrekin
Nº 13 of 14 American in Telford and Wrekin
Opinions
When we went in there were young teenagers vaping on one side of the room, when our food came we were missing items and drinks had been missed, somehow the beans were overcook and hard most of the rest of the food was cold which baffled me as the place was almost empty so shouldn't have been any delay overall a terrible experience and not worth the money or any money at that
chris knox . 2025-04-18
MORE AT Google
I went in with my family and the service was amazing. The food was amazing. And the atmosphere was amazing.
Benjamin Solon . 2025-04-17
MORE AT Google
Been & had a party bucket this evening. All food was fresh & stunning. Best KFC weve had in a long time. Was a slight wait BUT when food is being cooked fresh I can see past it. Alix was friendly & has great customer service skills, was polite & lovely to my children. Will 100% return.
Sian Wall . 2025-04-17
MORE AT Google
Lovely staff in Madeley kfc always helping out
Julie Lewis . 2025-04-15
MORE AT Google
We was served very fast and was helped by a lovely young man called paolo, credits to him. Highly recommend
Courtney Shenton . 2025-04-15
MORE AT Google
We had a very speedy service and was served by a lovely polite young man called paolo at madeley kfc. Definitely recommend
Pyr1iving . 2025-04-15
MORE AT Google
Great service lovely staff all good
Alexandru-Vasile Albu . 2025-04-15
MORE AT Google
Everything perfect, nice staff and best taste in any Kfc in telford.
Nadeem Akhtar . 2025-04-15
MORE AT Google
Served by a lovely young lady called Alix. Very polite & chirpy & couldn't do enough for me. I come here regularly and never had any issues. Food is great too. Much better than it was a few years ago
Corey Vale . 2025-04-15
MORE AT Google
Fantastic service , was welcomed with a smile and service was fast . Would definitely recommend this store x
donna greening . 2025-04-15
MORE AT Google
Very quick service, the staff was very friendly.
Khadija . 2025-04-15
MORE AT Google
Clean atmosphere and nice staff
Khadija Kharun . 2025-04-15
MORE AT Google
Visited today and the team were amazing and so friendly
Punam Gill . 2025-04-15
MORE AT Google
Excellent service , phylis served us so well . We felt very at home and welcomed. Food was hot and cooked to perfection
Priscilla Naa . 2025-04-15
MORE AT Google
Really nice and new, plenty of parking and a shared car park with Aldi, which is really handy when/if we let the kids get kfc.
Chris S . 2025-04-12
MORE AT Google
Nice staff, good food and excellent service
Alan Rowland . 2025-04-12
MORE AT Google
I visited this restaurant this morning and I loved it. Friendly staff and warm food. Thanks
ebenezer gyang . 2025-04-09
MORE AT Google
Always a pleasant experience at Madeley. The staff are always lovely and food is amazing. Always clean and tidy
Sergiu Cretu . 2025-04-07
MORE AT Google
The manager angel was so helpful with finding the best deal for me, she took her time and couldnt do enough for us, very enjoyable outing thanks giys!
Joy Maddy . 2025-04-07
MORE AT Google
Amazing staff here! And food is so tasty
Tidapa Butmuangpak . 2025-04-07
MORE AT Google
Staff are very friendly and helpful
Florea Victor . 2025-04-07
MORE AT Google
Stunning staff all so friendly angel couldn’t of been more helpful
Tegan Jeffries . 2025-04-07
MORE AT Google
Lovely food, clean restaurant and helpful staff, the manager on shift helped me with a previous issue and was lovely
Charlie Rowlands . 2025-04-07
MORE AT Google
Ordered at kiosk. Got a number with no receipt. Waited to the side. A tray got put down and someone who was quite loud exclaiming he was hungry just took it and starting chowing down. I didn't think they'd let someone take my food so I waited another 10 minutes and then I asked. They rolled their eyes and prepared the order again and gave it to me. Granted I mostly took issue with the guy who took my order, I expected better from them. If your receipts aren't printing then you need some other sort of confirmation.
Josh Hampton . 2025-03-29
MORE AT Google
A friendly young lady was so attentive and sweet and the cashier who took my order was pleasant
Bumble Arrow . 2025-03-21
MORE AT Google
Tia Was so helpful Full praises to her !!.
Barry Day . 2025-03-21
MORE AT Google
All good, friendly staff great food as always.
simon11101 . 2025-03-21
MORE AT Google
amazing staff and service 10/10
Vhodgson12672@gmail.co.uk Belladog . 2025-03-16
MORE AT Google
Everytime I've visited its abysmal. Staff take 0 interest, wait a MINIMUM 20 mins but last night topped it. Supervisor sent the girl serving me out half way through doing my order, watched my drinks on the side and food sit for 10mins before they realised nothing was happening. They clumped talking to one side as a queue formed. Then realising my food isn't being completed tried to make sense of the girls picking of it(she's walked out with coat at this point) then try to to give me the drinks that have now been sat for a total of 15mins. Total time in there 25mins! Food was obviously cold once got back, dog ended up having a great night. Just wanted out. Clearly by far the worst branch for everything. Pointless trip rather go to Aldi and get microwave meals next time. Wouldn't mind if it's one off but I've chanced it about 4 times in the past year and every time its the same. No more!!!
Isaac Bucknor . 2025-03-15
MORE AT Google
Wow just had the best service! . Was greeted by Tia at the drive through and can honestly say its the best service I've received for a while. Very customer focussed with a wonderful smile which was well received after a long day! . Keep her at all costs! Food was fresh and delicious . Will definitely come again!
Chetty . 2025-03-14
MORE AT Google
Purchased a share bucket which includes a bottle of drink with extras cost over £25, I politely asked if the drink could be changed for cup drinks as we were eating in the car, the manager said no so I simply asked for 2 paper cups and the manager said no. I was then given my order with one of the extra enthusiastic and patronising have a great day we all know the one I mean. Zero customer service and the manager is doing nothing for the staffs attitude, all over 2 paper cups what a joke of a kfc.
Jase . 2025-03-09
MORE AT Google
Ate there yesterday and then was on my way again. About half an hour to 45 minutes into my journey, an awful sense of nausea and vomiting attacked me. Sure enough, the food and drink came back up. I should have walked back out when I saw that hygiene wasn't the best. But I was hungry.
Tony . 2025-03-06
MORE AT Google
Went for food with partner today at first we thought the food was taking time to come out but then we noticed the area managers in restaurant and they spoke to staff to ensure quicker response time to serving our food..I think that if the area managers weren't visiting then we qould still be waiting now. All in all food was nice...Thanks to Scott the Area Manager for helping us with our order process times
georgina mckay . 2025-02-25
MORE AT Google
Overall just very slow service and lack of any care and communication from staff. Too busy talking and prioritising what seems like an employee off shift over the counter while others are stood waiting and more trying to get the attention of someone through the drive thru window. Zero acknowledgement. It’s very hard to go wrong with fried chicken but if you can make the extra 10 minute journey to the one in town then I’d recommend.
ReexO C . 2025-01-19
MORE AT Google
Thank you for the food and the service are kind and friendly I will see you soon!!
Chelsea Bliss . 2025-01-17
MORE AT Google
Lovely lady Serving helped me decide which meal to have.
Trevor Shepherd . 2025-01-16
MORE AT Google
Staff could do with smiling doesn't hurt anyone to smile for a customer ordered through uber as always we live 5 mins away and takes 2 hours to get here disgusting for fast food
Bentley Cont . 2025-01-11
MORE AT Google
Don’t waste your time and effort ordering from here order from a different branch as no on answers the phone you wait over an hour for food to be prepared and when it is done it’s cold. If the manager reads this I would seriously consider employing some staff that is capable of doing the job because you’re going to start losing money. Gave it my last a final chance and won’t be bothering again.
Katherine J-P . 2024-12-19
MORE AT Google
This place needs a lot of improvement. There appears to be no leadership or good communication of any kind. The restaurant will be empty and it'll take them 30 minutes to complete 1 order. The workers seem to be working at a very slow pace with no motivation at all. Ive seen much faster service in other kfc locations. We ordered some food today and they had no chicken fillets ready (how can a food place be so unprepared?), they had no more lipton ice tea, they had no more coffee, we received corn that was 1 day past the best before/use by (it was watery and flavourless), and one of us received a gross and rubbery chicken fillet. The self serve kiosks never have receipt paper, the floor is always greasy and sometimes slippery, I wouldnt want to know what the toilet looks like. This place needs to be improved asap. The only positives i have is that the food is always warm and the workers arent rude. Please fix this soon as i am quite disappointed (along with other people from what i can see from the reviews).
Nikola Gorlikowska . 2024-12-03
MORE AT Google
Lily was exceptionally pleasant and well mannered, lovely young lady
Demi Smith . 2024-11-30
MORE AT Google
Always Love a Good KFC. Service was brilliant. Thanks
lewis Joseph . 2024-11-30
MORE AT Google
Didn’t know a business could be ran so badly. They advertise things that aren’t on the website, have to have the app to order deals and then made to wait 30 minutes for pop corn chicken, fillet snack box, and £2.99 chicken bites! Only in madeley, Telford.
SiWilco . 2024-11-16
MORE AT TripAdvisor
Making me wait in the drive through for over 30min massive ques
Shane Prothero . 2024-11-16
MORE AT Google
Waiting 25 minutes for my meal then when I got home half of it was missing, tried to contact the store, no one answered..very disappointed
Jayne Warren . 2024-11-02
MORE AT Google
Do you like the Walking Dead and Fried Chicken then this is the place for you. After ordering your food you can watch the staff pace around aimlessly without any communication for half an hour until your food eventually arrives. If your visiting in the week I suggest taking half a day off work to be on the safe side
Steve Smith . 2024-10-27
MORE AT Google
Nobody in, yet took 20 mins for 3 PC chicken.
THAT UNFIT BLOKE . 2024-10-19
MORE AT Google
Very slow service got the order wrong then when I went to get the food the didn’t put in they made me wait so the rest of my food was cold would advise going elsewhere
billy rose . 2024-10-18
MORE AT Google
Visited on 12-10-24 the food was very greasy outside over cooked inside under cooked , the restaurant floor was dirty , the tables had food bits left on them and to say it was virtually empty nobody was cleaning but stood behind the counter chatting , very disappointing indeed
Robert Shaw . 2024-10-13
MORE AT Google
Got order totally wrong no drinks ordered rice box’s but got rice only salad
Ian Workman . 2024-09-27
MORE AT Google
Went there few time alwaye get good service,nice and fresh food definitely going back again
Faby Ibk . 2024-09-13
MORE AT Google
Went madeley last night lobby was spotless and staff was very helpful they help me on my blue Light discount because I cant put it though în kiosk
Lil Art . 2024-09-13
MORE AT Google
Great KFC service was great, staff were friendly and very helpful,food was nice and hot , restaurant was nice and clean , we will definitely be back soon
kelly.evans110@yahoo.co.uk . 2024-09-09
MORE AT TripAdvisor
Very unpleasant quality of food, seemingly overcooked pieces of chicken with partially raw hot wings, lukewarm fries and bland mini fillets. Waited for upwards what seemed like 20 minutes at an empty store for workshy and socially awkward staff to serve the food. After phoning to complain, received a very apathetic and impatient choice to either make our own journey to return the food or organise a Just Eat refund (we did not order from any delivery service). Atmosphere was like any other KFC, so nothing special to note there.
Kian Sansome . 2024-09-08
MORE AT Google
What a total rip off very poor food small portions spent 21pounds on a load of rubbish. Will not be using again. Shame on you KFC...
Karina Bellingham . 2024-08-31
MORE AT Google
I’m extremely disappointed with the service at KFC Madeley tonight. Despite arriving 25 minutes before closing, we were told the staff had already started shutting down and refused to serve us. It’s unacceptable to deny a service like that. Just wanted to let everyone know and I hope this doesn’t happen again!
Larisa Ivan . 2024-08-29
MORE AT Google
Toilets, restaurant tables and floors looks disgusting. When I asked to clean toilet floor because is very slippy. Unfortunately nothing happened. All ladies team having chat and laughs front of the kitchen. I won't return there.
Norbert Wojdyga . 2024-08-23
MORE AT Google
Food was awful, no Taste, cold and tasteless, £24.00 wasted no chicken just batter ….AVOID
Steve Richards . 2024-08-17
MORE AT Google
Fantastic service, got exactly what I ordered in no time at all. Would definitely recommend
chris steele . 2024-08-10
MORE AT Google
I was served by a lovely girl on front who helped me with the kiosks, and my food tasted perfect and hot. Thankyou
Amy Evans . 2024-08-10
MORE AT Google
very good, fast service, highly recommend. friendly staff
chloe skwirblies . 2024-08-10
MORE AT Google
I visited this restaurant on 01/08/2024, and the food was very delicious and the restaurant was clean. The staff was friendly and helpful. I will definitely go back.
Jewivette Agyeman . 2024-08-02
MORE AT Google
We just went for a drive through takeaway from madeley KFC, it was slow service, then got the wrong drink, and wrong meal, they were trying to blame the tills. We got home (3 min drive ) and food was barely warm apart from the beans which were hot. It’s no longer fast food
Paul Oldfield . 2024-07-24
MORE AT Google
My wife just gave birth and had asked me to get her a wrap. i drove all the way from shrewsburry to this one as she specifically wanted the madeley kfc as it was her favourite place. when i got in there i ordered as normal but unfortunately they told me they had NO LETTUCE OR MAYO?? How are people suppose to enjoy their food without lettuce and mayo. Huh? Tell me that Colonel Sandes. That isnt very finger lickin’ good of you is it. Safe to say my wife was VERY upset when i bought back a plain wrap. Our newborn is going to have PTSD from the outrage YOU caused.
Keira Wynn . 2024-07-22
MORE AT Google
The service and staff were so friendly, and the food was fast and hot. Very good, very nice ❤️
Evie . 2024-07-22
MORE AT Google
Nice food, service was ok, though the staff don't make a huge effort with customers.
Ashley Dodd . 2024-07-22
MORE AT Google
To the young man that served me at around 10 past 4, your a lovely gentleman who's customer service was amazing , and the service you gave , was fast and the food was delicious, I want to thank you for this , first time in a long time iv been impressed kind regards
jane j . 2024-07-16
MORE AT TripAdvisor
Went with family and had lovely meal and the people on front where very helpful!
Alix May . 2024-07-15
MORE AT Google
I visit this restaurant when I went shopping and it was clean, the ladies at the till were very friendly and helpfull. The food was hot and I had a fast service. Will definitely go back again
Nana Oduro . 2024-07-15
MORE AT Google
amazing quick service with really friendly staff
ruby hodgson . 2024-07-15
MORE AT Google
Service was great will definitely return
Tegan Ellis-Jeffries . 2024-06-23
MORE AT Google
Dirty place not busy but still not cleaning anything just chatting amongst themselves. Very very rude
Kris Mecc . 2024-05-27
MORE AT Google
Very disappointed in price hike and they don’t do coffee anymore so unfortunately we will not be regular visitors there anymore
suzyjt2000 . 2024-04-28
MORE AT TripAdvisor
I had a BBQ Tower burger meal, and it was tasty. A nice crunchy coating on the chicken fillet and a fast service.
Bazz Wheeler . 2024-03-10
MORE AT Google
Just ordered a meal, chicken and fries and a drink. Delivered by Just Eat. Opened the bag to find NO fries. Phoned KFC Madeley, Telford, I was asked if I could go and fetch the fries. I stated that I had paid for delivery. I was then told that they would add a portion of fries to my next order. I replied that there would not be a next order, ever again from them. The reply was "that's ok, no problem". Worst customer service I have encountered.
Brian Wright . 2024-02-27
MORE AT Google
4 ⭐️, fast and friendly service which is very nice compared to our local in Warrington. Would give 5 ⭐️ but the place needs some deep clean.
Pavel Subert . 2024-02-16
MORE AT Google
Food not up to standard barely warm and not as tasty as used to be full of grease. put me of haven't been in there in weeks still hear people complain about it and people feeling sick after eating there definitely won't be going there again
rose petal . 2024-02-10
MORE AT Google
Robbed my money out my bank I placed it for delivery and they still put it for collection the women I spoke to was so rude and put the phone down on me disgusting service I will be making sure everyone knows what kind of disrespectful place this is!
Ashleigh . 2024-01-19
MORE AT Google
Rude staff, lazy and arrogant. I saw this kind of attitude of staff more than 3 times in 40-50 minutes with different peoples, especially with delivery drivers. Never coming again.
rahan1st . 2024-01-16
MORE AT Google
21:55 - just left having arrived at 21:30, ordered food which was served completely cold and certain items were replaced woth others, we challenged the counter lady (young blond with glasses on) who told us the food is cold / items swapped because they are already cleaning and all facilities are getting switched off for closing time. Disgusting attitude, literally pulled a face and laughed with her colleague (young asian lady) as we were leaving. AVOID AVOID AVOID
lukasrz . 2024-01-03
MORE AT Google
Used twice in December, both times had food missing from the order need to be more vigilant when putting the order together.
Mark Irish . 2024-01-02
MORE AT Google
Waited 45 minutes for a 6 piece family feast. Ridiculous.
Paul . 2023-12-09
MORE AT Google
Called here for a quick snack whilst charging the car at the adjacent point. We used the self-service screen to order 2 coffee, a mix pack of 4 cookies, and a portion of large fries. No coffee available, had to swap to cold drinks! The fries were hot and tasty - a very pleasant change to the usual fast food fries. The cookies were tasty and we enjoyed them. The only issue we had was it was supposed to be 2 milk & 2 white chocolate, we were served 4 milk! The toilet floor was slippery under foot, it seems a common theme in any KFC! Might use again if I'm in the area.
Michael Graham . 2023-12-05
MORE AT Google
A lot quieter than town centre but same food. Service quicker and food hotter.
Tracey Burns . 2023-11-08
MORE AT Google
Turned up 915 Sunday 5 November staff not engaging only had popcorn left there was 7 or us very,very bad service and non existent menu having read other reviews can't believe still trading total crap.
Richard E . 2023-11-05
MORE AT TripAdvisor
ordered via drive through stuck in cue 15 mins then get to window to pay with £50 note and told they can't take it don't accept £50 notes even though its legal tender should not be refused!!! .... lost customer will never go back there again !!!
lee williams . 2023-11-05
MORE AT Google
Foods good staff are always kind
Carl Jones . 2023-11-05
MORE AT Google
Lovely food we went early as they opened so it was fresh and hot food
Sarah Giddz . 2023-11-02
MORE AT Google
Just got food through drive though and am so disappointed. The chips was horribly seasoned and the chicken was really salty spent 29 pound and was given to the dog as been human couldn't eat is. Will never go back there again please save your money rather then waste it giving it to them to have to walk to bin after. Beware you have been warned
Daniel chandra . 2023-10-29
MORE AT Google
This place is by far the worst KFC I have ever visited waited at the counter be served and was ignored by 3 staff behind the counter will never return
Josh B . 2023-10-01
MORE AT TripAdvisor
Used drive through. Food was hot. Staff were great.
Deborah Holloway . 2023-09-25
MORE AT Google
KFC offer is now a complete ripoff, the restaurant is clean and the staff were pleasant enough, but the offer is now extortionately overpriced. For £9 you get 3 small drumsticks and another tiny piece of chicken with a few sad looking chips. Staff made an excuse that they get 14 drumsticks per 18 pieces of chicken, Rip off so had a full refund Won’t bother going back to KFC ever again
Tamara H . 2023-09-25
MORE AT TripAdvisor
Lovely and clean little place abit slow in service, however when our food came the food was beautiful.
Natalie Cook . 2023-09-01
MORE AT Google
Worst staff and food in any KFC I've been to.
Adrian Panter . 2023-08-22
MORE AT Google
It was quiet.but it was probably the best KFC I've been to. Staff were extremely friendly and competent.
Jorge Gurden . 2023-08-15
MORE AT Google
The Food was great, staff are very welcoming and pleasant
Kim George . 2023-08-15
MORE AT Google
We used the machine to order. We tapped beans instead of gravy, but got given gravy anyway! While waiting to swap the gravy for beans the rest of our food had gone cold, because the staff ignored me for ages! I was eventually argued with that we had ordered gravy, but I know we swapped it for beans (which were swapped after an eternity)! No hot food replacement was offered after having waited for the staffs attention for ages! 😡 The teriyaki bites we ordered were disgusting (pure soy sauce gloop, not teriyaki flavour!). When asking to have them swapped for BBQ ones the staff said no and upon me insisting fetched the manager, who also refused! She was quite argumentative and rude! I did also state again that our food was (now) cold, because of everything taking so long, but was met with pure ignorance! The staff was quite argumentative and rude! The whole experience was quite upsetting to me (ASD) and way overpriced, since we couldn’t eat part of the food we had paid for! They certainly DON’T deserve a 5 star scores on the doors, as the food was not up to temperature! This is easily the worst KFC in town and I’d personally avoid going there!!!
Sylke Schuhmacher . 2023-08-09
MORE AT Google
We used the machine to order. We tapped beans instead of gravy, but got given gravy anyway! While waiting to swap the gravy for beans the rest of our food had gone cold, because the staff ignored me for ages! I was eventually argued with that we had ordered gravy, but I know we swapped it for beans (which were swapped after an eternity)! No hot food replacement was offered after having waited for the staffs attention for ages! 😡 The teriyaki bites we ordered were disgusting (pure soy sauce gloop, not teriyaki flavour!). When asking to have them swapped for BBQ ones the staff said no and upon me insisting fetched the manager, who also refused! She was quite argumentative and rude! I did also state again that our food was (now) cold, because of everything taking so long, but was met with pure ignorance! The staff was quite argumentative and rude! The whole experience was quite upsetting to me (ASD) and way overpriced, since we couldn’t eat part of the food we had paid for! They certainly DON’T deserve a 5 star scores on the doors, as the food was not up to temperature! This is easily the worst KFC in town and I’d personally avoid going there!!!
Sylke S . 2023-08-09
MORE AT TripAdvisor
Gave me and my sister food poisoning
Jamie Medlicott . 2023-08-06
MORE AT Google
Says open until 11pm but closes at 10, sometimes earlier ?
Philip Taylor . 2023-08-01
MORE AT Google
Not bad when they get the orders right,sometimes the gravey is like dirty water and tastes burnt, chicken always cooked right, chips sometimes limp and soggy most of the staff are friendly but a couple look as if they have lost the will to live . Parking can sometimes be a bit hit and miss as the delivery drivers park where they like with total disregard for disabled people ,overall worth a visit
Tim Sears . 2023-07-27
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in West Midlands
65 Opinions
It is only open from Friday to Sunday. Unfortunately, covid has ruined all businesses. You can register in advance and order food. If you can, visit here.
3471 Opinions
Great service from Chris our waiter. Chris was very attentive to our needs, especially my wife who has a Food allergy, Chris double checked everything with the order for any allergies. Food was excellent as always, great value for money. Well done 👍👍