KFC in Bridgend

I went through the drive throu in Bridgend designer outlet, I ordered 2 large fillet tower box meals and received 2 small meals minus the chicken pieces. Cost me £23 for the meals. Tried phoning head office number and it is closed day and night.

Food was cold and stale as if had been sat there for ages! Very unhappy with my order and I would like a refund please. None of it was edible

Very nice food at very reasonable prices and never very busy

Food was delicious! Delivery in the time slot given.

Ask on notes for no salad but salad was on the burger and the burger looked a mess sauce everywhere and fillings falling out

No one on drive thru to take order, went to next window where someone who appeared to be the manager said well go back round the girl is going back now.. the drive thru is a “fast” option for people rushing why should we rejoin the queue? I didn’t buy anything as didn’t want spend more time waiting

Top delivery driver nicest person I have ever met

recieved my order late, pink chicken delievered and told by the chat theres nothing they can do! absolutely appauled and reported to the council

My 10% discount code never seems work doesn't go through the till for some reason very frustrating otherwise satisfied with the brunch.

the only kfc branch I order from in the area as they get the order correct

Used the drive thru today. Absolutely dreadful meal, the fillet burger was inedible. Chicken was so overcooked it was rock hard. Really disappointed, have eaten inside the restaurant & the food was really good. Not sure what happened today.

Really good chicken and quick delivery too. Will be back.

The delivery time was pushed back 3 times. Happens everytime I order from just eat. Also food was cold.

it was a but cold but still nice!

Delivery no problems but food was underwhelming to say the least

Food that was delivered was hot and of good quality but once again there were missing items and it’s back onto just eat for compensation. Time and again orders are delivered from this outlet wrong and/or with missing items.

KFC made it late. Driver excellent and polite

The delivery guy was very impatient when I was trying to answer the door and my can of coke must have been just dropped in the bag because it was damaged

order wasn't delivered to my address so clearly drivers are not asking for the codes this happens constantly with just eat lately and people have to then battle to get their money back

Friendly staff, very quick service, most tables were clean. This branch is better than my local so would rather travel to this one!

I ordered a salad box n u sent rice I hate rice.... very disappointed 😞

the food was awful, cold and the chicken tasted funny and smelled!! and just eat didn't care on bit!! Will never use KFC or Justeat again! 0/10

The server recommended we order a meal instead of separate items as it would work out cheaper. Paid for 2 large popcorn chickens and they gave us medium fries and it worked out more expensive. Useless.

Always fast delivery and hot food just wish it was a little cheaper.

Apart from the chips being quite cold, everything else was perfect

food was alright like chicken was a bit flat mind

The food ordered only said there was BBQ sauce on the burger happy I ordered it for it to arrive and be smothered in mayo, I’m allergic to egg this is a massive oversight and an expensive food I can not eat not happy at all

Note left delivery driver didn’t look at the note to my location or try to call me there for my food was cold!

Amazing service driver was friendly and arrived fast

My worst KFC meal experience, the food was not enjoyable to me

Best chicken around but check your order is all there

Other than the chip which were cold everything arrived accurately and tasted good

Fresh hot and really quick . Nothing missing . Friendly driver, can’t complain

ordered 2 burgers and 2 fries only got one of each so I'm not happy

It was missing the bottle of drink

Portions are getting smaller every time, abysmal value for money

I only go to or order from this branch. The food and service is far better than others in areas and my order i always correct

I don’t usually complain but my food was completely cold so it must of been in the car for a lot longer than it should have been.

The delivery driver went above and beyond out of his way to solve a minor issue. And really appreciate that!!! Very kind and professional driver. Thanks again

Driver got lost, seen him going miles up the motorway no where near my place. He said sorry he got lost which was nice, but food was cold, not even warm when it came.

For a company with a massive share of this market their attitude towards it's customers and staff leaves much to be desired 😕. Staff overstretched. Staff underpaid. Staff on pathetic contracts. Atmosphere (there isn't one) Prices over the top Fries absolutely rubbish tastes like rubber. Delivery service inept!

Food was lovely still hot arrived on time

The burger was spicy I couldn’t eat it I Oder it plan

Haven't been to this KFC for a few years and was pleasantly surprised to see how much it had improved. The food was fresh, served promptly and all really tasty. Staff were busy but still had time to clean tables. Good to see the various recycling station too.

Great unit, always clean fresh, food always good quality compared to some in area, plenty of parking and drive thru options.

Missing the Pepsi max. Not even a reply from just eat

Strange how it was delivered so quickly but was cold and not fresh.

Cold can in with hot food not a great idea

Our meal was luke warm. I tracked my order and my order was on the road for about 40 minutes before it was delivered. Estimated delivery time was 6pm. Arrived approx 6.45pm.

Won't be going back. Presentation is very poor and disappointed with the meal size and quality

Didn’t come with the Pepsi max can that I ordered.

I ordered two meals, with gravy as the side for both meals. This can be seen on my receipt. Unfortunately I had beans instead of gravy - very disappointing when the KFC gravy is so famously good! In addition to this error in the order, the food wasn't hot and was over 10 minutes later than the time I requested for delivery. The order wasn't cheap, and was supposed to be a birthday treat. I was left massively disappointed and frustrated with the service, from errors in the orders, food being cold and arriving later than expected.

absolutely disgusting, very salty chicken ,won't be ordering again

very nice and polite delivery driver, hot food and on time. 10/10

Took money, didnt deliver food. Extremely rude girl on phone who did not want to know that I was down £34 and no food to show for it. She needs to go on a customer service course, to learn how to deal with people. No responsibility taken. Will never eat there again. Luckily I took screen shots of timescales and app showing not delivered, to pass on to Trading Standards.

Took money, didnt deliver food. Extremely rude girl on phone who did not want to know that I was down £34 and no food to show for it. She needs to go on a customer service course, to learn how to deal with people. No responsibility taken. Will never eat there again. Luckily I took screen shots of timescales and app showing not delivered, to pass on to Trading Standards.

This order was never delivered. I need a refund.

I am deeply disappointed with the service I received at KFC restaurant in Bridgend - The Designer Outlet. My experience was nothing short of a nightmare, starting from the moment I attempted to call the restaurant multiple times with no response. Despite Google Maps and the restaurant's closing time indicating they were open until 11 pm, upon arrival at 9:57 pm, I found the gates already closed. Though I opted to use the drive-through, the ordeal was far from over. Staff members were absent at the counter, forcing me to repeat my order twice due to their disorganization. To make matters worse, upon collecting my order, several items were missing, and I was given the ultimatum of either reordering or waiting for the incomplete order. After a lengthy wait, during which promised assistance never materialized, I was directed back to the drive-through, only to have my order handed to another customer by mistake. well after waiting for another 15-20 minutes when they handed over the items it felt as if it was a leftover. The lack of accountability and blatant disregard for customer service is unacceptable. In summary, my experience at KFC Bridgend was marred by inefficiency, negligence, and a total lack of regard for customer satisfaction. I urge management to address these issues promptly to prevent others from enduring similar frustrations.

Absolutely fantastic service always on time very pleased

the chicken on the tower burger was literally rubber.You could have bounced It off the floor. It was disgusting...and overpriced.

I’ve just had an Asian man banging my door saying it was the wrong order. I was very scarred ! And my children are at home . Please be carefull

food was cold and definetely not worth the 50 quid spent

The fries were edible and a little warm. But the veggie fillet burger was all dried out all around the fillet edge and was cold, as was the sweetcorn; dry and luke warm. The standard burger was also dry and cold. Disgusting for the actual cost incurred. It seems like they had been cooked and left to cool or just sat around.

Items missing from order yet again!

Food was cold and one drink was missing

Food was cold and disappointing

Drive sat in car park for 5 minutes and didn't ring

Food was cold and chips were soggy and inedible

Very poor ,staff also very rude Asking ketchup for family pack just gave us 3 ketchup sachets when we ask more staff replied Rude manner.

Excellent food and delivery but there was 2 large gravy missing from order

Ordered a 12 boneless piece and only delivered and 8 piece not happy and waste of money

the tower burger was lovely, nice and hot, I will be ordering it again soon

says delivered yet it hasn't been so not great

Half of what I ordered got delivered, shop error not driver

KFC located near McArthur Glen outlet and hotel. Nice food but lazy employees and had my drink in a cup that looked like it had already been used 🤪

Food was cold and at one point the driver was 5 mins away and it took him another 20 mins

Food was freezing and chicken fillet and wasn’t cooked properly

Usually nice but cold food and very poor

No gravy? And it was 15 minutes late!

Long wait to be served. The food was ok. Nothing special. It's expensive for what you get.

Missing items and wrap was hard

This KFC can never get your order right. All sides missing from last order, and all fries. Terrible customer service, clearly nobody is checking the orders before they go out

very fast service and nice food

Food was great, arrived hot and fresh. Driver was absolutely lovely!

Weather packed the meal put an ice cold pan in with the chicken and chips chips was stone cold chicken more than that one

When inplaced thenorde I was given a time , this time kept changing as you hadn't assigned a driver

Missing chicken, bones in popcorn chicken and the gravy was extremely watery

The service today was absolutely dreadful. My order was picked up by the delivery driver at 13:50, and was given an initial delivery time of 14:05. I then noticed that the ETA for my delivery kept getting later, and noticed that the driver was on his way to Margam! Clearly delivering multiple things at once, and my food is now cold and late because of it. And he also must have been speeding to get back from Margam as quickly as he did.

Food was great and nice deliver

didnt recive my food. had a call off the carrier which they immediately disconnected. I tried to ring back multiple times and they ignored all my calls. it's now nearly 2pm and my kids haven't had food thanks to a negligent delivery driver

Perfect service and my first time ordering!

The driver was waiting at the restaurant for 45 minutes. When they released the order he took 5 minutes to deliver the order which was great.

Said it has been delivered and it has not

Never turned up !! Said delivered but wasn’t !!

Delivery was on time, however, the driver had been halfway around the world and the food was cold. No way had it been in an insulated bag. £26 and threw it straight in the bin. Not the first time but definitely the last. Just Eat app deleted.

Delivery driver asked a few personal questions that I found a little invasive.

Did net receive my trilogy box meal burger

Did not recive my food waste of money

Terrible meal, cold small portion of fries and the side chicken was awful

The order arrived cold and my meal - fillet box meal with one piece of chicken didn’t have the chicken piece. Not very happy.