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We didn't expect five star standards, however we did expect a comfortable bed and a good night's sleep. We were allocated a room at the back of the hotel but the TV screen was cracked and wouldn't work so we had to go down to reception to report this as no phone in the room. Staff were helpful and after around 30 minutes allocated us another room at the front of the hotel The bed was very uncomfortable and this combined with the shouting and screaming all night meant we had little sleep. It was a handy hotel for the bus station and railway station and shops and restaurants.just as well as the buffet breakfast was £18. We would not return.

💥 WARNING: Think Twice Before Booking Piccadilly Whip Catering Limited Extremely disappointed! I booked Piccadilly Whip for Tia’s Holy Communion party in May and believe I made the requirements of my booking very clear. I specifically asked for ice cream cones to cater for 50 people. I was quoted a total price of £150 for this to which I agreed and transferred a £50 deposit straight away. On the day of the event an ice cream van arrived and the lady serving asked my daughter whether she would like a cone or sundae. I assumed that as she had openly asked this the sundae’s were included in the originally agreed price. Once my daughter was served I left and returned inside. After a few minutes I noticed that guests were returning from the van with various different ice creams, lollies and slushies. When I questioned this with the guests they informed me that they were being given a choice by the lady serving. I did not question this as I assumed that being a business who had taken a very clear order and as I had been given a flat price for a service, the staff member would have been made aware of the booking details. As I returned outside to check on the guests I witnessed the lady serving offer an indecisive child a slushie. I approached to pay the balance of £100 as agreed and was astonished to find that the balance had increased to £202. When I queried this the lady quite openly told me that she had been instructed to “give them whatever they ask for” I was then given the phone to speak to someone from Piccadilly Whip who was nothing short of rude and condescending, even stating that he had done me a favour (despite the fact that my original booking and deposit was taken) by having someone attend the party at all as they were actually booked up. It turns out the van that was at my property was not from Piccadilly Whip and was another company that had been arranged and clearly not informed of the booking details. After a few minutes and nothing but excuses it became clear that the conversation would not reach an amicable outcome and I had no choice but to pay the increased balance. As I had not prepared for forking out an additional £100 in cash and having no cash in the house I then had to go around and ask party guests for cash which was absolutely mortifying 😩 Despite making a formal complaint to Piccadilly Whip I have not received an apology, much less a refund or any other gesture of goodwill for what was clearly a cock up on their part. I certainly won’t be using them again in the future and would advise anyone else looking for an ice cream service to look elsewhere!

El lugar es impactantemente desordenado, mesa no despejada o limpia, el suelo es un desastre, la decoración está sucia y rayada, el personal es grosero y no muy servicial, los asientos son viejos y desgastados. Una señora que se sentó en una mesa adyacente tuvo que limpiarlo ella misma. ¡No volveré, qué desastre!

Came this morning and got two double chocolate chip frappetinos,for me and my daughter,we both was disappointed and could drink.i know they have ice in but this was large chunks and no flavour...

We have been coming here weekly for morning coffee for years. However, this week they have installed new coffee machines which aren’t capable of producing a hot cup of coffee, only a lukewarm cup of bitter tasting coffee. The manager kindly explained that this was to reduce staffing levels as no barista input was involved, just pressing a few buttons! Given the vast array of coffee shops in the vicinity, where they produce barista made coffees to your liking, we shall take our custom elsewhere from now on.

This place is absolutely filthy. Tables not cleared, food all over the tables. A member of staff who apparently is one of the managers was stocking the fridge. I politely suggested that perhaps she should prioritise clearing the tables I was told very rudely not to tell her to do her job. Overall a miserable experience. Avoid!

Gran lugar, la cafetería en sí es preciosa y muy espaciosa. El personal es muy educado y el servicio es rápido. Mi única crítica sería que se habían agotado los sándwiches a la 1 pm un fin de semana (compramos los últimos 3 en justicia) pero todavía había gente esperando. El café es excepcional.

Poor. Big que. 15 min wait for sausage roll. Only half breakfast available. Poor stay away messed up order. Terrible👎👎👎

I use this bakery at least twice a week I have always entertained it. I always take friends staff & family here. Staff are not as friendly as I would hoped but can live with that it hit and Miss good one days & horribly the next if you get my drift Today I went in and my roll I order was hard and horrible tasting very disappointed I would like to say it was a great be of however the last visit was exactly the same. Hence my review. I use to enjoy food here but don’t think I’ll entertain it anymore. My average spend is £15/£25 each visit. Shame. All good things come to a end I suppose.

Consistently awful! 20 minute wait to be served. 20’minute wait for food. Soup eventually arrived without roll and butter as advertised. Too long a queue to complain !

I’m a severe asthmatic, sent my husband to collect a hose from Argos in the Sainsburys store. Staff say only one que outside, he won’t queue because of risk to me. He doesn’t want any shopping from Sainsburys just to pick up Argos hose and medicine from Lyods. Very unfair, cannot pick either up.

Terrible place, Kelly the old woman there, very rude and abrupt, dirty toilet’s, very untidy, and stomach ache after eating there. Never again, sunny side soft play tens times better. We’ve booked it for our daughters birthday 🥳.

Excellent food and staff I like to eat fresh healthy nutritious food I had the broccoli and date salad with king prawns best salad ever ! Both my daughters had a steak and they also raved about it. Cocktails are gorgeous too. Highly recommend