Pausa Cafe Dunelm in Leeds

After using the cafe for many years, we paid our last visit today. At 2pm, with 3 hours still to go, we were unable to get a sandwich for lunch. All that was available were 3 sad looking reduced sandwiches in packets. Sadly, gone are the days where Elsie & Wendy offered friendly service. The 3 staff members behind the till appeared to be ‘clearing up’ for the end of day. The food we’ve had recently has been mediocre at best but then that’s what you get with pre-prepared food warmed in tiny service area.It’s clear that costs are being cut to maximize profits, which in this case has led to customer reduction too!

We have visited the Pausa cafe in Shrewsbury on many occasions and found the service reasonable and the food good., but the last couple of times we have had to go elsewhere as we wanted breakfast( serve til 12) and after queuing for 10 minutes we’re told breakfast had finished as 12.02pm🥺the attitude of the staff was not good and when we saw a Manager he just said” it’s busy “and gave no apology at all, so from now on we will go elsewhere, where our customers is valued.

Oh dear lost the will to live waiting in the queue one person multitasking and not very well may I add. Everything run out . Couldn’t get one order right. Utter carnage. Hate leaving reviews like this. Sort it out should be a stress free experience!

Shockingly slow 5 staff but Omg Not worth the wait. Very average food Soup tasteless. Jacket potato ok

Don't bother go somewhere else!! The 4 girls had no idea. No supervision , no soup so ordered toasted fruit bread which took almost 15 mins then no knives for butter, all knives in dishwasher suggested we use a spoon?? Then 2 knives appeared that looked like they had come out of somebody's lunch box. People were leaving due to waiting so long for the food to turn up. Worst cafe ever.

Very slow service in the cafe. Very long queues. Used to be much better. Staff try their best but not enough of them . No sign of any managers taking control

Only go there if you have plenty of time on your hands. I certainly wouldn't if I was on a works break. The staff are friendly enough and work hard as individuals but there just aren't enough of them to cope and the queue to be served can become very long with people like ourselves giving up and leaving before being served. Only one person taking orders, making drinks and on the till and another in the kitchen. No one in terms of management in evidence to bring in more staff when busy.

Arrived at 11:50 stood in the cue for a brunch bap and bang on 12:00 they said they stopped serving due to having a small kitchen. Then I ordered 4 paninis, waffle fries, jacket potato all in that small kitchen.. wouldn’t go back.

Pausa at Dunelm Doncaster. Very impressed with the refurb BUT the one female serving was miserable, hardly spoke. No good morning etc. this was at 9.30 am today, 23rd September 2023. the scones seem to be days old, the tea was like dishwater. Will not visit again.

Call in here most Wednesdays for lunch as staff are really nice and the lunches are good for what you pay. It's relaxing to sit here with excellent coffee especially if you get a window seat.

Went for a quick bite while shopping, ordered food and a latte with soya milk and a normal latte. All dumped on table. When asked which coffee was which, staff member shrugged and walked away. Then came to tell us what we had ordered 15 minutes ago was not available. Could only offer cheese toasties, due to dietary restriction, cheese isn’t an option for one of us then she proceeded to get funny because she was told this, and asked if we could be refunded due to no food and having to mess about having drinks re made

Took my daughter to Dunelm today as she has never been before and as she has not been well recently told her we would have lunch at the cafe which has been updated since I last visited. My daughter asked for mushroom soup and I asked for a jacket potato with tuna/mayonnaise. We sat and waited, and waited and waited!! I could see that people who had been served after me were getting their food before me - when I asked how long we would have to wait, the young lady said they were very busy and our food would be 2 minutes!! Well, it was longer than that and I have to say it wasn't very good at all. My daughter said the soup didn't taste like mushroom soup at all and my tuna/mayonnaise was mostly runny mayonnaise. We wished we had ordered and cake and drink which would have been served straight away. I had finished my tea by the time the food came and did not want to buy another pot. The young lady on the till had to really multi-task - she was doing the orders, taking money, putting cakes on plates and refilling coffee machines as far as I could see. Surely those duties could have been split between at least two other people?? This Dunelm store is not close to me but I went there because there is a cafe. The Springs Store has recently opened but although nearer to home I didn't go as they do not have a cafe and I had promised my daughter a light lunch while we were out. Won't bother again. The queue was too long, the wait for food was far too long and if they think it's busy now, goodness knows what they will think nearer to Christmas!! No apology was given for the wait, just two meals dumped down!

i visited last week for the first time since it reopened I was most impressed with the new lay out. However the food and drink left me feeling disapointed . From below par dispensed coffee to very average food it fell short of its previous self.

The breakfast sandwiches are good. Staff are friendly. Good value. I love their coffee. Value for money childrens box offered.

It's always a pleasure visiting Leeds Dunelm. From Entering To Cafe To Service To Leaving Its Always A Wonderful Experience. Staff Are Incredibly Helpful. The Pausa Cafe Staff Are All Wonderful And Care For My Needs. It's Always Nice & Clean. Really Good With Keeping Up To Covid Restrictions And Customer Safety. Coffee Is always Served Beautifully And The Apple Pie With Clotted Cream Is Just Amazing! Makes My Visit To Dunelm That Little Bit More Special! THANK YOU DUNELM

Wish they would employ more staff had to queue no problem due to restrictions. They are so slow we had to wait 25 minutes for 2 jacket potatoes by the time your food arrived you have to get another drink so slow never again

Shopping today with a friend decided to visit the cafe for a hot drink. Only two staff serving food and drinks, so had to queue, which is acceptable. Cup offered to my friend had lipstick marks on so she asked for a clean cup, which she was given, no apology from staff member. My teapot was badly stained, teaspoons were dirty. Tables were littered with dirty crockery. Not a pleasant visit.

I attended the cafe at dunelm at dinner time for some lunch. Every table was full of dirty plates and cups. The staff where rude uninterested and plain miserable. The lady who gave me my food slammed it on the table and basically ran away...

Been here a few times now and food is always really nice, with quite a good range of sandwiches, paninis and such, which can be heated. Great selection of cakes and bakes too. The Bonfire Latte was delicious! Ive been to a few other big...

This is a smashing little cafe, that does excellent cappuccino and very good cakes. Especially love the lack of background music and friendly hard working service!

Came here for the January sales Love dunelms spend ages browsing and purchasing goods Had bee in the store almost 45mins when we decided to go for a coffee The cafe isn't huge so should be easy to maintain , spacious and well lit When...

Do like popping in here. Nice friendly staff. Bacon sandwich well done with brown sauce Was lovely . Coffee nice. Tea comes in a tea pot which gives you at least two cups. They do a breakfast offer so well worth a visit.

Called in for a coffee and a snack and found it a bit un-inspiring. Seemed to have to ask for cutlery etc- do they think you are going to pinch it? Not very welcoming.

OK in-store cafe with a reasonable choice of food and drinks. A bit pricey for what it is but hey - you are a captive audience! Clean and tidy and not too cramped either. OK for a quick refreshment brreak

Nice place but really average coffee. Lady just heated the milk and sling it in the cup, no care or attention to the craft! Cakes look nice though!

Regulars here never had a bad experience. . Lately refurbished. Great taste coffee. Friendly service, can’t fault it and prices fantastic. Thank you Pausa!

Came for a coffee. Staff were pleasant, coffee was OK. Good selection of cakes and the bacon rolls looked good.

We had coffee, tea and breakfast here two times in one week and were impressed. Great location, quiet, plenty options to chose from and the service was a very good one. Tasty belgian buns and sandwiches also. We totally recommend it.

we like dunelm for shopping BUT THE CAFE really needs to have a upgrade it is awful my wife and myself had coffee both were wishy washey we had a scone and a mince tart the scone was doughy mince pie had a soggy bottom...

This place is very, very dirty the staff are very rude. Asked if they have been busy and they said not really, the floor is very dirty and most of the tables are full of left overs. My sandwich was stale and I got the...

We visited this cafe in Leeds West Yorkshire a few weeks ago. We ordered our coffees, and asked if the Chocolate Brownies were veggie. A fair question we thought. The rude member of staff, said " I don't know, here look in this" At this...