The best restaurants serving British food in Wales

I was making a morning treat run for my department and placing a sizeable order so I elected to order on the app for click and serve so as not to hold up the drive thru or indoor queue with 6 drinks and a pastry during a time when people might be trying to get to work. I thought this seemed the most convenient option as the app told me to click the "I'm here" button when I arrive and then the drinks are brought to the car, once you put your hazards on. When I arrived I went to click the "I'm here" button to find it was gone and a "reorder" button was there. A little frustrated, I went into store to find if my order had been lost or something. I spoke, pleasantly, to a woman, who's name I didn't get unfortunately, who seemed quite annoyed with me. I got halfway through saying "morning, I've placed a click and-..." and she pointed to a pile of pre-made rather cold drinks with a croissant. She then told me, in quite a snippy tone, that it had been sat waiting for a while and that she had been going out in the rain every ten minutes to check if I was there or not.... as if this was my fault? I explained that the app told me to do what I had tried to do and she just talked over me and told me that was wrong, as soon as they get the order they make the order unless I specify a time. Well, there was no option to specify a time in the app.... surely that's the point of the "I'm here" button? Anyway she also told me to just do the drive thru next time as it's more convenient and no one has to go out in the rain then. Yes, well, if I wanted to do the drive thru and hold everyone up then I would have picked that option. I picked the option I wanted to pick for the schedule of my morning. I tried to explain myself a couple more times to try and understand what it was i had supposedly missed but she just kept speaking over me in such a rude tone. This is the first time I've attempted to use the app but it was quite straight forward and gave instructions. It's not my fault if the various manners to deliver the service offered haven't been trained out properly. I'm honestly not contemplating returning - and I had been a regular customer as I work locally. Bit of a slap in the face to be spoken to like that, especially after placing such a large order. Also all the drinks were cold so thanks for that. Waste of near £30. I had to, of course, explain why the drinks were cold to my department..... so they're also now not keen on returning.

Went on Saturday night. Some staff openly drinking shots and getting drunk behind the bar which I found unprofessional! I realise that this happens sometimes in the hospitality industry. Some people seem to be able to handle it. These people were sloppy, and making a bit of a scene. The person who appeared to be drinking completely messed up my cocktails by eyeballing the measurements, and getting it wrong. Trust me, I know my cocktails. Too much of this, too little of that. Just being lazy and paying no attention when making them. Cocktails tasted all wrong. What’s the point of complaining ? Nothing lost. No big deal. We just walked across the road and took our custom somewhere else as we believe that the price of the drinks, somewhat, has the service of hospitality built into it.

Ok for a stop off didn’t order food as staff was overwhelmed with the amount of customers did manage to get a warm hot drink. Sadly the toilets were horrid and had all been closed for cleaning once the young lady opened them again they were still dirty and lacking toilet roll so made our way over the road to the public loos. Great views comfortable seating and that’s where it ends sadly.

More staff here than customers most evenings,seems to be full of gambling addicts who spend all evening playing fruit machines and smoking outside.

A little gem! We regularly have a snack in the cafe after a class or gym session at the leisure centre. The food and drinks are consistently good and very reasonably priced. The staff are helpful and friendly.

Terrible service ,waited fifteen minutes to be served drinks which were overpriced. Then asked a waitress to take our order and was told they had stopped service of food because the show was starting in fifty minutes and we were too late . No signs to say what time last orders for food was, not enough staff to serve drinks and a very small restaurant area was not conducive to an evening meal and show . If you want food here get there by six and you might be lucky., but I would go elsewhere.

I had my hen do here the other night and can,t praise staff enough the buffet they put on was excellent nothing was to much trouble everything was clean and tidy and myself and my guests had an amazing time .will visit again .

Had to give this a go as seen it on TikTok and my sister booked it for us all and we had a lovely time , the staff are rude but it’s not offensive and we all found it funny and would deffo go again

Since Lidl knocked down the skittle alley at the back and the pub changed managment (during covid) the place has gone to the dogs. Rough (very), run down, dirty, no real ales anymore, no food, the lounge room smells disgusting and the staff grumpy and unhelpful.

We stopped here for a few drinks and sat in the pub which was lovely. Plenty of seats and warm cosy rooms. Also had a lovely fuss of Bailey the local dog :) The landlord was very friendly and very kind to give me a birthday drink :) also he gave us some beer and cider recommendations. Reasonable prices and a spotlessly clean pub and toilets. Especially the day after New Year’s Day!! Lots of bar snacks and the landlord told us they have a pizza oven which sounds lovely so shall we come back to have one. Very good atmosphere!!!! We are staying at a local lodge and have came in here a few times. Recommend if you're in the area.

When we visited we found this establishment interesting as very much an old fashioned public house with a number of locals engaged in conversation. we had hoped to be able to obtain some food - at least a sandwich - but none was on offer on the day of our visit. Good place to wait for a bus and have a bevvy.

Went here today for Sunday lunch.sat down lady from the bar went to tell the staff we were there..ten mins and they were still gossip in in the kitchen.very disappointed.wont be recommending to anyone

I visit this cafe regularly with friends. The coffee is always hot and tasty. The staff are always very polite and helpful. I would definitely recommend this cafe for coffee and food. Ifan Hughes

Couldn’t give 0 stars!! I didn’t get to stay! Booked a room and they cancelled 5 days before arrival, then when I contacted booking.com they said they could refund me the difference for alternate accomodation if they get confirmation from the owner that it is no longer available. The owner then lied to booking.com and told them it is still available - very unprofessional!! Really annoyed!! Don’t bother booking as they are selfish and could cancel on you last minute all because “they may not be back on time from their trip” disgusting!!