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6286 Opinions in 4 websites
Booked a festive menu, not offered starters, main meal was just an everyday meal and cold! Asked for Christmas pudding, told they didn't have any!! I was told I should have rung and ordered it! Ordering a festive menu did not guarantee getting it, total waste of time and spoilt our pre christmas get together
2549 Opinions in 4 websites
We booked a table for 4 on a Sunday afternoon for 4pm. We arrived slightly late due to local traffic and were seated at 4.15. Despite ordering drinks on arrival , by 4.45pm there had still not arrived. When they did arrive, the waiter then stated "let me start by telling you what is not available". On Sunday's, the Anchor has a special Sunday menu mainly consisting of Sunday roast options. Despite advertising Beef, Chicken and Pork roast options, we were told that there was no Pork or Chicken left and only enough beef for 3 people. We ordered two beef and two Hake options. The beef dishes arrived fairly quickly but we were then left embarrassed as the two hake options failed to arrive. This left two of my party have to start their meals before all guests had their food. We were given the excuse that the restaurant had been busy. This is not acceptable. Management must have been able to foresee that on a Sunday during half term and with the weather good, it was likely that they would be busy. If you are not going to be able to cope when it is busy then close the restaurant in the afternoon or at least provide a warning to customers when booking on line that late afternoon bookings are likely to receive a limited service. This was a family birthday lunch and very disappointing. The only saving grace was our waiter who was working very hard. It was clear that the restaurant was understaffed as he was trying to look after about 15 tables! I will not be returning.
679 Opinions in 4 websites
Every single time we go, something from the menu changes. First it was the garlic mushrooms that turned into breaded mushrooms with no hint of garlic but instead spice. Then the cheese sticks which were big and filled with cheese, the next week after that they changed them to being tiny. Chips are hit and miss, you might get cold chips and you might get fresh ones. Also expect your mushy peas to be freezing as they forgot to pop it in the microwave before giving it to us. £9 for 8 pieces of scampi of which they don't taste fresh. And now the cheese sticks are hard and comprise of more breadcrumbs than cheese. Also changed the small chips to a kids portion, meaning you have to pay more for the same quantity