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The best restaurants serving British food in East Midlands
2.747 Restaurants on GastroRanking
Delivery
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Outdoor
13996 Opinions in 2 websites
We called into Starbucks on the north side of the M1 at Leicester Forest East and ordered a sausage sandwich and two medium cups of tea. As they were being made I noticed that the tea bags were being put into paper cups. I said “if those are for me please put them in proper cups not paper takeaway cups”. When they were ready the assistant, who I now know was Olivia, put them on the counter and said “ if you want indoors you have to say, you’ve been charged for takeaway” there then followed an exchange when she said that it’s a takeaway cafe. I said you don’t have a sign to say that. There are tables and chairs in a discrete area for Starbucks and why did nobody ask if I wanted takeaway. It’s a cafe! No she said, it’s your responsibility to tell us. I considered her tone as though she was a schoolteacher telling a child off. She was not only forceful in her tone but also stating what seems illogical. Surely a cafe that also does takeaway and has any sense of customer service should ask the customer what their choice is. Clearly, she seems to think differently . At no time did she offer to repay the difference in price. It was a thoroughly unpleasant experience. Whether I’m using Starbucks or any other retail outlet, I expect the assistants to be customer centric. If customers are as unimportant to a business as Olivia seems to think, I’ll think twice about using them again. I will get my drinks from a burger outlet next time. Olivia is in the wrong job unless she is truly representative of Starbucks customer service. My previous visits to various Starbucks cafe’s leads me to think that their assistants don’t think as she does. I wonder if it’s because she works in a motorway service station where thousands of people call in every day and generally have low expectations of the service they get.
2208 Opinions in 2 websites
I have just had lunch this afternoon. We have to wait for our meal for more than 45 minutes after ordering and had 5 minutes to eat our lunch before we get out of this restaurant. Very bad experience! I dont know whats wrong with this restaurant. The total time we had been there around 1 hour and half, with 5 minutes of eating just for simple meal time! I saw the other customer came after us but they had their meals before us at least 20- 30 minutes! Very bad experience! I would like to rate 0 star for the experience of we have meals today.
501 Opinions in 2 websites
Called the restaurant ahead of purr stay to ask if we would be able to use their carpark to park up our motorhome for a few days over the bank Holiday weekend? We were simply asked to utilise their facilities and partake of so food, that's a fair deal so drove up there and parked up, popped in and let them know we had arrived booking a table for the evening. Our friends came in the late afternoon/early evening with their dog Fynn, yes there's a dining area set aside for people with dogs! We sat down to a fabulous meal, and the company of good friends, we retired for the night to our home away from home and tucked up for the night, there seems to be two areas to park up we picked the flatest, the ares are a short distance from the raid but not too close for road noise to be too intrusive. We got up the next day and popped into the restaurant for breakfast served from around 10am. We can highly recommend this establishment very friendly and welcoming made our short stay very easy and most pleasurable. We've actually started planning our next visit to our friends and will stay here again, as well as using this service at other sympathetic establishments, for our next trips out, as we're self contained and don't really need the services of a more traditional camp site
195 Opinions in 3 websites
151 Opinions in 2 websites
Did not stay for Sunday lunch which I have heard is excellent. I am disabled. No toilets other than up steps. Restaurant up steps. They did offer to set a table downstairs but seemed cold. But would not beable to get to toilets. So take note if you have mobility issues.
35 Opinions in 2 websites
Came here with my family.The food overall was good, has soup for starter and burger for main. But they didn't bring out me and my brother's mains and side salads and we only got our side of chips. They forgot a lot of my family's orders aswell. The staff were very apologetic about the situation and gave us free drinks.
891 Opinions in 2 websites
Me and my partner came recently on a Sunday. I think we came over a cross over time as we were seen by a couple of staff though all equally as friendly and welcoming! Atmosphere was good and well filled out, though service seemed quick! Food was really amazing and we will definitely be returning!