Based on 1.066 opinions finded in 2 websites
Based on 1.066 opinions finded in 2 websites
Nº 461 in 488 in Derbyshire Dales
Nº 170 of 176 British in Derbyshire Dales
Opinions
We were greeted with a smile and sat rather quickly within minutes are order was taken for our drinks and shortly after our food I had the sausage in mash and my partner had a burger and upgraded her fries to sweet potato fries which you really enjoyed Michelle was our server, I tried to hawkstone lager for the first time it's really nice we will be back again really enjoyed our food and the service was great
Mia L . 2024-12-09
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Came with my girlfriend and my family. Had the festive menu, the starters, mains and desserts were all great quality and well presented. The Christmas pudding was really tasty and the drinks we had paired well with our meals. The mulled wine was a nice addition to the festive period as well. Would definitely recommend coming during the Christmas period or you will miss out!
Sm4y97 . 2024-12-09
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Visited this evening and they quickly sat us down despite having not made a reservation. The staff were lovely and very helpful, nothing was too much trouble. The Christmas decorations made it feel exceptionally cosy, especially as we were sat next to the open fire The sea bass and chic pea curry were delicious and the cocktails perfectly made. Will happily visit again! Thanks!
Chloe B . 2024-12-09
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The service was exceptional Michelle our server took our order swiftly and it didn't take long to come out either my sirloin steak was delicious and succulent my father enjoyed the ribeye which he also enjoyed we then had coffees as we were so full we couldn't manage a dessert unfortunately as we had decided or not putting people were gonna have. We will be back in January to use our £10 voucher
chelle . 2024-12-09
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We have just spent 2 nights at the grouse and claret. From when we arrived until we left we had excellent service, all tge staff we spoke to were really helpful and friendly, especially Tom at breakfast. Our room was lovely, clean and warm. We had 2 meals during our stay which were tasty and well cooked, and the breakfasts were really nice and very filling. Tea or coffee were provided within the price of the breakfast, you just had to pay if you wanted speciality tea or coffee. We will definitely stay here again.
Lynn B . 2024-12-07
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Poor value for money ! Lunch menu 2 courses for £15-50 more like a snack. Very small portions and nothing special. Would not recommend if you are hungry !
V Meldrew . 2024-10-10
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My wife and I had dinner here this weekend. Despite the negative reviews others have posted, we found the Grouse And Claret a lovely place. The food was nicely cooked and the staff were attentive and friendly. Whilst there was a slight wait for drinks, it wasn't excessive, and partly due to changing a barrel. I would be happy to recommend this place.
Oliver G . 2024-10-06
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We popped in with no reservation this afternoon for a late lunch/early dinner. We were given a selection of menu choices. I had a bargain 2 course meal and my husband had 2 great starters. The food was faultless and great value for money and best of all was the great service from our waitress Michelle who went above and beyond to accommodate our needs.
Judy M . 2024-10-04
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On a wet and dismal day we came across this place. Great welcome on arrival. Good value 2 or 3 course lunch Nice food and served quickly. Would like to go back but we were on a short visit to the area
davehitchin . 2024-10-01
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A wet and dreary day was made all the better for a visit to the G&C today. We were met with a smile at the door and opted for self serve in the bar area. Tom, behind the bar, cheerily took our order and the food arrived promptly. I had the Burger and my wife had the chicken and chorizo kebab. Both were really tasty and they were washed down with a nice pint and a glass of wine respectively. Thank you and we will be back soon.
Mike B . 2024-09-30
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I was greeted well and offered a table as a late walk in which was much appreciated. Food was great and staff very polite and made me feel at ease as a solo diner.
Rachel B . 2024-08-16
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Excellent value and friendly staff serving great food. Will be on my list of places to revisit when i am next in Derbyshire
Brendan P . 2024-08-15
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This is a well-situated pub in the Peak District. The accommodation was spacious, the bed very comfortable, the bathroom very satisfactory. Lots of places needed a lick of paint but nothing which would spoil you visit. The bar and dining room are lovely. The service for dinner was slow although Tom did a great job for breakfast. The serving staff were friendly and helpful but seemed very under-staffed. The food was mediocre. The black pudding for my breakfast lived up to its name, in fact it looked as though it has actually been on fire and was so solid you could crack it! My wife's omelette was very soggy in the middle. The pie I had for dinner wasn't bad but it contained lots of gravy and very small pieces of meat, a bit like a supermarket pie but at a premium price. The general standard of cooking was at best average and sometimes poor.
howarddearing . 2024-08-15
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I’ve always drove past but never had the chance to go in but last weekend I did and it is beautiful such stunning food me and my partner had a great time
Ellxo21 . 2024-08-13
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Our visit was a complete disaster. We arrived at 4:40 for a table booked at 5:00pm. My son had just completed the Trek26 charity walk for Alzheimer’s UK and the evening was meant to be a celebration of his achievement. We ordered our food on the app by 4:50 under two separate orders. By 5:50 no food had arrived and I went to query it at the bar. I was told there was a 45 minute wait for food, so I pointed out that we had ordered on the app and had not been told this and that it was now more than 45 minutes since we ordered. Then I was told my order had not “appeared on the screen” and was asked to show my receipt as proof that I had ordered. My son’s order had “appeared on the screen” but had not arrived, so a computer glitch did not apply to him. His food appeared just after 6:00 pm by which time my grandchildren were climbing the walls with hunger. My food came at 6:15 just under 90 minutes from ordering. The waiter said “try and enjoy” when he put the food down. No one came to apologise, to check everything was ok or to offer us some recompense by way of an apology. We ordered our desserts at the bar and queried how long they would be. We were told 10-15 minutes and they took 30 minutes. Staff were unhelpful, unapologetic and frankly rude. We shall not be returning. Please sort out your online ordering system. The restaurant was not busy and communication from your staff couldn’t have been worse.
Jayne T . 2024-08-12
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We were regular customers (once a week) over the last year. Due to circumstances we would never know until short notice and would call for food which ever early evening time we was passing. We have now been turned away for a third time, as they only had two chefs in and we hadn’t booked and they were busy. (about 15-20% full). I think they should remove the “welcome” sign from outside, We will be looking for an alternative venue from now on.
Richard M . 2024-03-11
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We were asked how many adults and children when we walked in (we had pre booked) and were given the children's menus (our children were 13,12 and 11) they ordered the chicken tenders off the menu and got 2 very, very small pieces of chicken and a few fries when we questioned was that it - the guy said the children's menu is for for only up to 5year olds - he clearly saw the family group as showed us to our table and there was no mention of ages on the kids menu. So very disappointed with their meals. My fishcake starter was over cooked and hard to cut through plus lukewarm. The pie and lasagne looked great and plenty of it , the bacon and cheese burgers were quite small and the bread was too toasted. Michelle who served us was absolutely great, very attentive and helpful. Overall it was OK but did feel cheated with the children's food and it should be stressed about ages if this is correct or mention the portion is very small.
nicmar2024 . 2024-03-11
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The restaurant is really lovely very warm and welcoming. We stayed at their own campsite which is small, perfect for us and the bathrooms are spotless. Only one thing which could be better was the barrier situation. Every time you wanted to enter or leave a member of staff had to come out and lift the barrier. Maybe a visitor code would be more efficient ! This is in use on many other sites and works perfectly fine. Must be frustrating for staff to come out in the rain each time.
Max_1Ollie1 . 2024-03-10
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Typical chain pub fare - mediocre. Pity because the ambience was good. All four of us were in agreement and we each had a different meal.
carolyh2022 . 2024-03-02
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A cozy place to eat with the family. We were served by Chloe that seemed to go above and beyond to make sure our visit was unforgettable. The food selection was plentiful and the meal I had (the mixed grill) was exquisite. Already eager to return.
Chip W . 2024-03-01
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We celebrated our daughter’s 21st birthday and it was fantastic! The food was delicious and the environment is warm, friendly and full of cheerfulness. Our needs were taken care of from the minute we booked right through to the day after! Our daughter and friends stayed in the hotel and they said it was perfect, we joined them for breakfast the next morning and Tom explained everything to us and made sure we were happy with our food etc Special thanks to James, Julie, Michelle and the rest of the team for making our daughters 21st fabulous…Especially joining in with the birthday song! . Will we be back? Of course we will!
kartomlinson1 . 2024-03-01
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Very relaxed and comfortable place for lunch. The fish and chips were magnificent with wonderful golden crunchy batter. We stopped for a leisurely drink and a chat and were made very welcome.
Wendy S . 2024-02-29
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I had a fishfinger sandwich and was very good Bar staff and waiting staff very good Definitely return Real fire lit Very clean and tidy
juliegC7776WP . 2024-02-26
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Great breakfast with great staff. Tom the bar manager went above and beyond to suit our needs. Along with other staff having the most friendly welcoming. Will be back again
Ali A . 2024-02-24
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Great dinner, very tasty & enjoyable. Very good service and nice atmosphere. We will visit again. Thank you very much. 😃
GDRS63 . 2024-02-23
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Warm and welcoming venue with excellent food and superbly presented. Highly recommended. Compliments to the chef! Thank you.
JIMBLE69 . 2024-02-19
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Tony was most helpful and professional this morning. Served a hot tasty breakfast. Most welcome as the night before we had a poor evening meal so this complimentary breakfast was most appropriated. Sam the assistant manager last night was also attentive and organised this welcome surprise this morning. Thank you for doing your best to make up for last night’s meal.
Nicola S . 2024-02-18
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Annual wedding anniversary trip - a great location, and clearly, there's been major investment on the interior. It's a shame the same investment hasn't been made to the caravan site, which is scruffy, a little dirty, and in real need of refurbishment. In general terms the staff were great apart from the girl that checked us in - I requested a pitch closer to the shower block, only to be told that the site was fully booked - the site clearly wasn't fully booked all weekend, and our request could easily have been granted - poor and unacomodating customer service skills. A real shame as our stay was otherwise brilliant, having great walks to Chatsworth and Bakewell, and having a pub/restaurant on site is great.
jim c . 2024-02-18
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Sunday roast was absolutely delish!!! Staff are wonderfully welcoming, chef is obviously a genius! Thank you very much!
Nikki R . 2024-02-18
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We have recently visited this lovely establishment, it is absolutely wonderful. We were served by a woman named Chloe and she was extremely good, very attentive kind and overall a lovely woman to speak too. She recommended a few items off the menu which were gorgeous. Myself and my friends will most definitely be making a trip back out there as we do not live local but it is worth it
Carol C . 2024-02-18
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Paid £16.95 for a chicken kebab with two pieces of over salted chicken Very overpriced i was very disappointed such a shame as a nice pub in a great location
Louise D . 2024-02-16
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Lovely lunch, offering a reduced menu that day but still loads of choice and great food, not a long wait either. We were served by chloe who was really friendly and accommodating as we had a couple of changes made with our food and she...
victoriacU547YF . 2024-02-14
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Incredible Sunday lunch absolute foodgasmic great portions cooked to perfection delicious flavours. Great friendly staff had barely ordered our food and it was at our table dog friendly disabled friendly am not going anywhere else for Sunday lunch again
jamie f . 2024-02-11
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Great place to eat, food, staff and atmosphere was amazing until someone was very rude to a manager, which was unnecessary over a piece of bread. The manager dealt with the issue very professionally. Thank goodness he left, I think he had too much to...
AShelley34 . 2024-02-11
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A really lovely evening served by a lovely young man called Sam! Super helpful and attentive! Will be back next week on our yearly holiday! Thank you to the team!
Josh007007 . 2024-02-11
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We are fairly local so have eaten here before but not for a while. All 4 of us enjoyed our meals - 3 of us had steaks which were delicious - the peppercorn sauce was amazing! My son had the fish and chips with the...
Becky K . 2024-02-10
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My husband and I enjoyed an overnight stay, dinner and breakfast. We received a warm welcome and the staff are very helpful and friendly. The decor in both the pub/restaurant and bedroom was lovely and very clean. We had dinner in the evening which was...
Escape426771 . 2024-02-08
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Had a one night stay to meet up with old friends. Great venue and rooms and facilities were very good. We had booked to have a curry at the nearby Shalimar restaurant but actually wished we ate at the Grouse & Claret as the food...
Floriana01 . 2024-02-04
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We ate here last night as a table of 6, food was lovely, all nice and hot. Great portion sizes. Service was excellent. Can't fault anything. We got our drinks fast, no wait at the bar to order. Thanks to all for a lovely evening.
Sarah W . 2024-02-02
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Stopped 3 nights in our Motorhome everything about the site is fine good shower block and toilets my only problem was the size of the pitch was a bit small for our Motorhome to manoeuvre in and out of
Sheryl L . 2024-01-31
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We had a very good lunch today, in very pleasant surroundings. The staff were helpful and friendly and the food was delicious! Generous helpings and lovely home made custard!
Irene D . 2024-01-31
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We had a two night stay here in December. The bedroom was spacious and the bed extremely comfortable. Tea and coffee facilities were also provided. Tom served us our breakfast both mornings and that made such a lovely start to our day. We ate in...
Liz F . 2024-01-15
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The food was good and the service excellent, however, the cost of the Shiraz we ordered was completely unjustified. Checks with wine retailers revealed a huge difference in price of this red wine which this establishment charged over £12 more per bottle. This pricing policy...
David G . 2024-01-08
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Wonderful pub/hotel. Stayed for two nights. Great service and good atmosphere. Would certainly return if in the area again.
Ian and Sally A . 2024-01-06
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Had the chilli fries for lunch and I was really really disappointed!! The chilli had black beans in and it didn’t actually say on the menu. It was so spicy! The staff weren’t friendly.
mkaf82 . 2024-01-05
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Lovely pub/restaurant, which we decided to lunch at after shopping next door at the Peak Village outlet Rowsley. Nice and warm pub and welcoming staff. Opted for 2 course lite lunch, which was still a generous portion, gammon followed by apple/cherry crumble. Main menu fish...
kathryn w . 2024-01-04
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We also ate here on New Year’s Eve. Excellent food and brilliant service. We will definitely be coming back.
Excursion65942641609 . 2024-01-04
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Food was great, excellent service and comfortable, nice atmosphere. Children well cater for too. Thank you.
331gj . 2024-01-04
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We have eaten at this establishment before on numerous occasions. Our latest Exprience was a disaster, the Food took ages to arrive although the number of fellow Diners wasn't high. "Alfred" the Chef burnt all our meals, one in particular which was sent back and...
Wicker007 . 2024-01-03
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Good hotel room, good food but let down by no hot water for a shower, mentioned to staff but no real action taken. Came away cold showered, not the best
Tiny H . 2024-01-02
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New Year's Eve. Enjoyed our meal very much and loved the live music. Very friendly helpful team . Would recommend . Thanks for a great night....
PhoenixETC . 2024-01-02
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Went for a birthday meal, 3 of the 8 of us recieved chicken burgers that had gone off. Completely rancid. We were told they would be replaced with chicken tenders and upon cutting into one of the tenders it was pink. Food was taken back...
Megan J . 2024-01-02
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Stayed overnight as part of a larger trip. Lovely clean room good food friendly staff. Easy to get to and well located for Peak Village.
P6626KVlinday . 2023-12-29
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Went on Boxing Day. Great food, nice atmosphere and excellent service from Julie and Sarah. New manager has certainly turned things around.
janet b . 2023-12-27
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Our second Christmas Day dinner here and everything was excellent from the start. 3 courses all of a very high standard with great service and a very nice atmosphere. Our server Julie was brilliant and was always on hand for assistance. So pleased with the...
Andrew J . 2023-12-26
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Booked in for Boxing Day, and it’s been great from start to finish! The service from Julie and Sarah was excellent and the food was delicious 😋. There was another waitress, but unsure of her name, equally excellent. The atmosphere was warm, inviting and had...
kartomlinson1 . 2023-12-26
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Hotel was clean and warm. Friendly welcome on arrival. We visited Chatsworth House just 10 minutes away. Also had dinner which was standard pub food but very well presented and tasty. James was very efficient and made us feel at home immediately. I would recommend...
Bigdon09 . 2023-12-11
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Lovely pub Lots of parking . Nice comfortable room . I've stayed in a lot worse far more expensive too . Very welcoming host and nice friendly staff . We ate dinner here . Food was plentiful and tasty . I had a pudding to...
Kazgail . 2023-12-10
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Fantastic family meal! Large group of 13 & Julie looked after us from the minute we walked in. Eldest 83 & youngest 4 and all of us had a fantastic meal. The ham hock was a real treat, good old fish & chips was so...
Guide262977 . 2023-12-09
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Very impressed with the food and service. We last visited over a year ago and our overall opinion then was very bad. Food was awful and slow to arrive and the staff really didn’t seem to care. Last night we received service that was impeccable,...
sandra m . 2023-11-26
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After a reasonable meal out waitress Michelle came to tell us we had to go. We were a party of 7 celebrating a birthday. We had only just finished our meals and were contemplating what we wanted next when we were told we had to...
Colin W . 2023-11-25
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The pub is ok, however the room and general experience was very disappointing. I booked a room several weeks ago as a treat for my self and partner before visiting Chatsworth House. On arrival we were shown to room number 1. This is at the...
Maps17520147091 . 2023-11-23
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Great meal out with friends. We had the lunch menu, good value for money, and the food was lovely. We were served by Nathan who was very professional and friendly. Will definitely visit the Grouse & Claret again.
helenbO7360ZB . 2023-11-22
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We arrive last night having been out all day for our 27th wedding anniversary told by bar staff to sit anywhere we liked ordered food from the bar when food arrived my wife's meal was a chicken and bacon salad when my wife started to...
W9973OTmichaela . 2023-11-15
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Accommodating and friendly staff. Great food and service on two occasions over a weekend stopover at the Camp Site
Dan W . 2023-11-12
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Excellent service from Michelle and Nathan. Food was superb and quick even though it was rather busy.
Lauren120699 . 2023-11-11
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Food was good. Food came promptly Very good service. Nice table. Served by Nathan . Friendly staff .
lucy1967hudson . 2023-11-11
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Me and the wife had steak and chips 🥩🍟 cooked to perfection and the chips were super. And what's even better is you get 30% of your steak and chips on a Thursday. Lovely hot burning fire nice n snuggy plus optional blankets if you...
Gordy B . 2023-11-09
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Superb food & very welcoming & friendly staff Thank you Abbie for excellent food service Also great place to stay . . . Room is superb thank you all
Cathcroston . 2023-11-09
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Lovely place, ideally situated for visiting Chatsworth and the Peak District. Our bedroom was clean, comfortable and warm and had a spacious en suite bathroom. Our evening meal was absolutely fine and the service from Michelle was efficient and friendly. We wholeheartedly recommend this establishment.
ralloyd1910 . 2023-11-07
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Visiting Chatsworth House & were recommended the Grouse & Claret as a place to stay and eat by a friend. So glad we were. Great campsite, super food & friendly service. Michelle was lovely and chatty. Would definitely recommend.
Culture302038 . 2023-11-07
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What a wonderful evening on 5th November 2023. We booked a room for the night and a table in the restaurant the food was fantastic and the room was beautiful to a high standard of comfort and cleanliness. The staff were attentive our waitress was...
Andrew C . 2023-11-06
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The room was spot on for the money. Great value. Really friendly pub and the food is excellent. Big shout out to Jack. He never stopped all evening. A credit to you
Neil B . 2023-11-04
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Fantastic! Team were really friendly food was fantastic and the atmosphere was perfect. Brilliant place to meet up with friends.
Nathan B . 2023-11-03
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We went along for a very special 90th birthday dinner for my mum, having tried it out for lunch the month before. Our party of 11 was seated in the conservatory on one long table which suited us well. Between us, we explored most of...
Andrew M . 2023-11-03
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Lovely meal but please train your staff not to clear the table unless everyone has finished eating. There were 5 of us and the table got cleared several times leaving the one remainder feeling like she had to rush . It felt like the staff seemed desperate to clear every plate immediately. Four of us were offered dessert menus while one of us was still eating the main meal. We stated twice, no thanks our friend is still eating. Other than that we had a lovely evening.
Rowena J . 2023-11-02
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Had a most enjoyable lunch from the 2 course lunch menu. Relaxing dining environment and great value for money. Served by Michelle who was very attentive and personable! As a local. I will definitely revisit.
Freedom66699805773 . 2023-10-31
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After arriving at the pub we were greeted and seated and given menus, the grouse and claret is well laid out has a great ambiance and very stylish which been done to a high standard. Tom was looking after us and took our orders he...
JohnH1540 . 2023-10-29
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Fantastic Sunday lunch. Brilliant service and food. Well priced and lovely location. Catered for all the family.
Relax794280 . 2023-10-29
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Fantastic few nights stay in The Grouse and Claret hotel. We would stay here again. Great breakfast and evening meal . The rooms were comfortable and clean with everything you need. The staff were friendly and welcoming . It’s in a great location walking or...
Flyer32222358997 . 2023-10-27
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Starting on a more minor note the apparently refurbished room had no shaver point in the bathroom and very little hanging or other storage space.At breakfast they had run out of butter .We had booked 4 nights and paid on arrival.The weather conditions deteriorated and...
larkrisefarm . 2023-10-21
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We had a lovely family gathering for my parents Golden Wedding Anniversary, the staff ( Michelle and Nathan B ) were very welcoming and professional. Our food was delivered quickly and to a high standard, unfortunately as we went later in the day there were...
Kathryn F . 2023-10-21
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We were a party of 4 with a broken down car due to flood water and we managed to trundle to the car park of the Grouse and Claret! The landlord and the staff were very kind and thoughtful as they offered us the pub...
Denis C . 2023-10-20
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I have stayed at this excellent hotel several times but this was the first time with my wife Kelly. The whole place is kept spotlessly clean and tidy, Beverley and her colleagues do a great job in that respect. The staff are always welcoming, friendly...
philipn989 . 2023-10-16
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Physically went to this hotel with my dog on the lead in the afternoon to see if it was dog friendly. The female member of staff said yes and helped me book it on booking.com . After returning with the dog from Bakewell a few...
Lee G . 2023-10-07
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Staff were amazing, such a good location! The room & bathroom was so clean. Will be going again!!!!
Compass52560131502 . 2023-10-06
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Lovely Sunday lunch.Staff very polite and efficient.Julie looked after us and couldn't do enough for us.Very helpful and happy member of staff.
charlottemG3541PB . 2023-10-01
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Had a great family visit here while out for the day. We ordered the Sunday lunch and it was really nice. The service was very attentive and the pub is stunning. Will be back if we are passing again.
robert j . 2023-09-28
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We called at the Grouse and Claret for breakfast on our way to Bakewell. We walked into the bar area we're we were asked if we were staying in the hotel or campsite which we told the man we were not. He then told us...
suzyb844 . 2023-09-27
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We managed to book a last minute meal here and not only did they fit us in but gave us a lovely table by the window. Julie greeted us and looked after our needs - not only being attentive but was also very knowledgable. Julie...
Helen G . 2023-09-24
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Five of us had a great Sunday lunch here. The surroundings are lovely with welcoming staff and a good menu. We enjoyed the table service and delicious food. Looking forward to returning next month.
Andrew M . 2023-09-24
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What a fantastic pub with fantastic food! Staff were extremely knowledgeable and helpful. Food was fantastic value for money, great portion sizes, drinks very reasonable and prices in line with the local area. There was a great team effort with obvious managers working with the...
Nathan B . 2023-09-23
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Popped in for a roast dinner which looked quite nice and there was plenty of it. My husband had the beef which he found quite chewy. I had turkey which was nice. The roast potatoes were pale looking and not very nice. The Yorkshire pudding...
Vanessa K . 2023-09-17
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Very nice atmosphere tables spaced well apart which we liked. Good choice if menu friendly staff. Very clean and fresh.
SueSpongeBob . 2023-09-14
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The atmosphere was welcoming and friendly ..Michelle was efficient and helpful ..Nathan made the meal special and added a cake and candle to complete a very enjoyable meal
pbarrable . 2023-09-08
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We called here for lunch on a Wednesday, the staff were polite and efficient. The place was nicely decorated and spotlessly clean. We chose fish and chips which were nice, large piece of battered cod, the chips were good enough, small pot of mushy peas...
Sue00do . 2023-09-06
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Really enjoyed our evening. The conservatory was very comfortable and the food good. Michelle and Julie were very helpful despite being, like many places at the moment, short staffed. Thank you.
Sandy_9877 . 2023-09-03
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Lovely meal unfortunately not the meals we would of liked . Run out of roast and kebab by 5 pm had other options but was lovely.
R6980ACandrewc . 2023-08-27
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Not the best experience hair in food had to ask twice for table water just not on the ball 😒 could do with more attentive staff
Fearless09652890642 . 2023-08-26
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I stopped off here for a break from driving, the menu was perfect for someone wanting a light bit of food. The location is very good, on the banks of the river with a large car park. Staff were good, I had fries and calamari...
carlmcg . 2023-08-24
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Extremely poor. Instructions for massage not followed- totally ineffectual for my needs which I had written down on required questionnaire in detail. Poor equipment/ facilities. Then, the 'cream tea' came. 1 scone which was completely burnt; it had obviously been defrosted on a high setting in the microwave and was inedible. Do not waste your money!
1096 Opinions
Don't Get the Groupon voucher. 30 days to book it in the terms and conditions. Only 14 days to get a refund and absolutely no way to book using the phone number or email provided. Informed only over facebook that there not taking bookings. There still taking booking on booking.com though. well that feels like a scam.